Copyright: AT&&T WorldNet® Help 2.5


General error messages

While registering your new account with AT&T WorldNet® Service, the following general errors may be displayed on your monitor.  These messages are received from the AT&T WorldNet Server and indicate that you have not provided the required information.   In order for you to complete your account registration accurately and begin using AT&T WorldNet Service please include the required information.

The displayed errors are not numbered and are generally titled Registration Error or Registration Incomplete.  The field name, the error message and a possible solution for each error are provided.

Registration Error

This is displayed as: “The registration code you entered failed validation (invalid code).  Please check the code and try again.”

The registration code you entered could not be validated. Your registration code is typically located on the outside back cover of the storage container that your AT&T WorldNet Software arrived in.  It is a 9-character code that it is usually located after one of these typical sentences:

“Long Distance Customers of AT&T, use code… “ or “If AT&T LD, Reg Code is:”

“Long Distance Customers of Other Carriers, use code…” or “If Non-AT&T, Reg Code is:”.

Solution: Enter the 9-character registration code that appears after one of these sentences.

AT&T WorldNet Service agreement radio button

This is displayed as: “This field is required.”

The Yes or No radio button must be selected. Selecting Yes accepts the agreement and continues the registration process.  Selecting No terminates the registration process and does not allow you to use AT&T WorldNet Services.

Solution: Select a radio button.  To access AT&T WorldNet Service select the Yes radio button.

Long distance customer radio button

This is displayed as: “This field is required.”

A radio button must be selected.  Selecting the radio button that indicates you are an AT&T long distance subscriber results in a lower monthly long distance rate when using AT&T WorldNet Service.  Selecting the radio button that indicates you are not an AT&T long distance subscriber results in a higher monthly rate when using AT&T WorldNet Service.

Solution: Select the radio button that describes your long distance service correctly.


Pricing plan radio button

This is displayed as: “This field is required.”

A radio button must be selected.  Scroll down through the screens and read the information detailing the different pricing plans.  Select the pricing plan radio button that best suits your needs and budget.

Solution: Select the appropriate pricing plan radio button.

Area code

There will be one of two error messages displayed.  The messages are displayed as: “This field is required.  The phone number you entered failed validation.  Please check phone number and try again,” or “Phone number aaa bbb-cccc not found.”

An area code is required to complete registration.  The phone number you entered could not be located or validated, it may have been entered incorrectly.  Re-enter the area code then try again.

Solution: Enter the correct area code.

Phone number

There will be one of two error messages displayed.  The messages are displayed as: “The phone number you entered failed validation.  Please check phone number and try again,” or “Phone number aaa bbb-cccc not found.”

A phone number is required to register your account.  The phone number you entered could not be validated, it may have been entered incorrectly.  Re-enter the phone number then try again.

Solution: Enter the correct phone number.

First name, last name text

This is displayed as: “Please enter your name.”

Your first name and last name are required to register your account.

Solution: Enter your first and last name.

Name

There will be one of two error messages displayed.  The messages are displayed as: “The Name on Card must be at least 4 characters long,” or “The Name on Card must start with A-Z or a-z.”

A valid name is required to establish your account.  Use the name that appears on your credit card.  It must be at least 4 characters and created using letter characters.  Characters can be entered as all uppercase (A, B, C, D, E, etc.) or all lower case (a, b, c, d, e, etc.).

Solution: Enter your name or business name as it appears on your credit card.


Address

This is displayed as: “The address field must have more than 6 characters.  Your city must have more than 2 letters.  Please re-enter your state name or abbreviation.  Please re-enter your zip code.”

Your address is required to establish your account.  The address field must have more than 6 characters.   The city where you live must have more than 2 letters.   Your state’s name or postal service abbreviation is required.   Your zip code is required. If you are not positive about your state’s postal service abbreviation or zip code, contact your local post office.

Solution: Re-enter your address correctly.

Zip code and state

This is displayed as: “Please re-enter your state name or abbreviation.  Zip code does not match state.”

The state in which you live and your zip code are required to establish your account.  Your zip code does not match with your state.  Your state’s name or postal service abbreviation is required.   Your zip code is required.  If you are not positive about your state’s postal service abbreviation or zip code, contact your local post office.

Solution: Enter the correct state and zip code information.

Credit card number or expiration date

This is displayed as: “The credit card carrier/number you entered failed validation.  Please check the carrier/number and try again.”

Proper credit card information is required to register your account.  The wrong credit card company may have been entered, or the credit card number may be incorrect or the expiration date may be incorrect.   Please check the credit card company, number and expiration date then try again.

Solution: Re-enter the correct credit card information.

E-mail ID

This is displayed as: “Please enter your e-mail address.”

Your e-mail ID is required to register your account.  It identifies your account allowing you to use AT&T WorldNet® Service away from your registered main location such as using your portable lap top computer while on a business trip.

Solution: Enter your e-mail ID.

Password

This is displayed as: “Password must contain at least 6 characters.  This field is required.”

A password is required to register your account.  Your password must be a minimum of 6 characters in length and created using letter characters. Characters can be entered as all uppercase (A, B, C, D, E, etc.) or all lower case (a, b, c, d, e, etc.).  A password provides security for your account.  If access to your account is questioned by AT&T WorldNet Service, your password identifies the account as yours and allows you access.

Solution: Enter a password that contains a minimum of at least 6 characters.


Security word

There will be one of two error messages displayed.  The messages are displayed as: “The security word must be at least 2 characters long,” or “The security word must start with A-Z or a-z.”

A security word is required to register your account.  The security word must be a minimum of 2 characters in length and created using letter characters.  Characters can be entered as all uppercase (A, B, C, D, E, etc.) or all lower case (a, b, c, d, e, etc.).  A security word is an added security measure known only by you.  It helps identify the account is yours if AT&T WorldNet Service questions the authenticity of your account password.

Solution:  Enter a security word that contains a minimum of at least 2 letter characters.

 Click here to close the AT&T Help Wizard.


Getting Initialization and Interrupted Connection errors from your modem

If you are repeatedly getting errors about initialization and/or interrupted connections (Errors 204, 232, 240 or 241), you may have an RPI™ modem. If so, you need to install RPI software.

Is your modem an “RPI” modem?

  Yes

  I don’t know

  No


How to check if you have an RPI modem
How to check if you have an RPI™ modem

If you have the original packaging that came with your modem, check the box and documentation for any of the following phrases:

•	“RPI”

•	“Software Error Correction and Data Compression”

•	“Error Correction and Data Compression software included”

  Yes, I see one of these phrases on the packaging.

  No, I don’t see one of these phrases on the packaging.

  I don’t have the original packaging that came with my modem.


Check for RPI Modem with Windows
Check for RPI™ Modem with Windows

1	Click here [image] to Open the Modem Properties window.

2	Select the Diagnostics tab.

3	Under Port, highlight the COM port your modem is attached to.

4	Click the “More Info…” button.

5	Scan the bottom box, for any text containing the phrase “RPI Modem”.  Use the scroll bar to check all the Command/Response lines.

Did you find the RPI Modem phrase?

  Yes.

  No.


RPI Drivers
RPI™ Drivers

Most but not all RPI modems require RPI drivers (special software). Check the package that your modem came in for software diskettes and instructions on how to install the drivers. If you cannot find any special software or instructions, call your modem manufacturer and have them send you the RPI drivers.

Have you installed the drivers?

  Yes.

  No.


Install the RPI drivers
Install the RPI™ drivers

You must install the drivers for your RPI modem to work properly.  Check the documentation that came with your modem and install the RPI drivers.

If you do not have the drivers for your RPI modem, you must contact your modem manufacturer to obtain the drivers and then install them.

After the drivers are properly installed, you may use the AT&T WorldNet® Software.

  Click here if you are still having problems after installing the drivers.


Calling Customer Care

If you are unable to resolve a problem using the solutions found in this help system, you can call Customer Care for assistance. Before calling, follow the steps below to collect information about your computer.  Print this information and have it handy or be at your computer when you call.

1	Click here [image] to open the sysinfo.txt file.

2	Click here [image] to open the account.txt file.

3	Print the above files. If you are unable to print these files, leave them open on your computer when calling Customer Care.

  Click here to continue.


Sysinfo.txt could not be located

The file sysinfo.txt could not be located on your hard drive. You will not be able to view your system information.

  Go back to previous topic.

  Click here to close AT&T WorldNet Help.


Customer Care - continued

1	Click on the Windows Help History window to make it active.  If necessary, resize the window so that all of the text it contains is visible.

2	While holding the Alt key, press the Print Screen key to copy the image.

3	Click here [image] to start the Microsoft® Paint program.

4	In Paint, while holding the Ctrl key, press the V key (do not press the Shift key) to paste the image.

5	Click on the File menu and select Print to print the pasted image.

You are using AT&T WorldNet® Setup 2.5 for Windows 95 and later versions of Microsoft Windows.

Call AT&T WorldNet Customer Care at:

1-800-400-1447


AT&T WorldNet Customer Care

if you are unable to solve a problem using the solutions of this help system, the latest tips and troubleshooting informatioin can be located online.

If you can not connect to the Internet, use the Internet browser to go to the following address:  http://www.worldnet.att.net/care

Do you still need additional help?

  No, close AT&T WorldNet Help.

Yes, call a Customer Care Agent.


What is AT&T WorldNet Help?
What is AT&T WorldNet® Help?

AT&T WorldNet Help is designed to help identify and resolve problems you may encounter while using AT&T WorldNet Software.  There are three main categories to AT&T WorldNet software; AT&T WorldNet Setup, AT&T WorldNet Connection Manager and AT&T WorldNet Fix It.  Click on one of the buttons to learn more about a category.

If an error occurs in Setup or Connection Manager, you can access this help system by clicking on the Help button in the error message screen.  If you prefer that Help is automatically displayed whenever an error occurs, perform the following steps.

1	Start Connection Manager by double-clicking on the “Connect to AT&T WorldNet Service” icon.

2	Click on the Options button in the main window of Connection Manager.

3	Click on the box labeled “Automatically display Help when an error occurs.”  This places a checkmark in the box and enables the option.

AT&T WorldNet Help can also be accessed by clicking on the Start button, selecting Programs, selecting AT&T WorldNet Service, then clicking on AT&T WorldNet Help.

For additional information about what topics are covered in Help, click on the ‘What topics are covered?” button.


What is AT&T WorldNet Setup?

Setup is the program that installs AT&T WorldNet Software and configures it to work with your system. The program is run by clicking on the Start button, selecting Programs, clicking on AT&T WorldNet Software, then clicking on AT&T WorldNet Setup.

When Setup begins, you are guided through three major steps: Modem setup, account registration and Internet browser installation.    Click on one of the following buttons to go directly to that step.


What is AT&T WorldNet Connection Manager?
What is AT&T WorldNet® Connection Manager?

The Connection Manager is the program that dials the phone each time you want to connect to the Internet using AT&T WorldNet Service.  You can start the Connection Manager program by double-clicking the Connect to AT&T WorldNet Service icon shortcut on your desktop or by clicking the Start button and then selecting Programs > AT&T WorldNet Software > Connect to AT&T WorldNet Service.

When you run the program, you will see the Main Window. You can also reach several other windows in the Connection Manager by clicking on the following buttons.

  Profile Properties

  Location Properties

  Options


What is AT&T WorldNet Fix It?
What is AT&T WorldNet® Fix It?

Fix It is a utility that is capable of repairing the majority of account-related problems that may occur with the AT&T WorldNet Software installed on your computer.  Although these problems are rare - you will probably never have to use this tool - AT&T believes that it is important to provide quick and easy solutions to all potential problems.

Fix It is also a handy tool for changing which account a particular computer is configured to access.  If you want to configure the AT&T WorldNet Software to use a different account than it is currently using, run Fix It and select the Online restore option to retrieve the account you want to use.

Run the program by clicking on the Start button, selecting Programs, selecting AT&T WorldNet Software, then AT&T WorldNet Fix It.


What is AT&T WorldNet Uninstall?
What is AT&T WorldNet ®Uninstall?

Uninstall is a utility for removing AT&T WorldNet Software from your computer.  Uninstall does not remove your Internet software package (browser, mail and news).  Perform the following steps to uninstall AT&T WorldNet Software.

1	Click on the Start button, select Programs, select AT&T WorldNet Software, then click on AT&T WorldNet Software Uninstall.

2	When the AT&T WorldNet Software Uninstall window appears, click on the Yes button.


What topics are covered?

About AT&T WorldNet® Software

These topics introduce you to the individual applications of AT&T WorldNet Software.  You will learn what each application is for and how to use it.

  Click here to display the table of contents, then double-click the “About the AT&T WorldNet Software” book.

Help on Specific Screens

This section contains topics that help you add information to complete specific screens for AT&T WorldNet Software.

  Click here to display the table of contents, then double-click the “Help for Specific Screens” book.

Numbered Messages and Non-Numbered Messages

These sections help you search for a specific message that was displayed.  Some messages have specific error numbers, while other messages are not numbered but have a title relating to the error.

  Click here to display the table of contents, then double-click the “Numbered Messages” book or the “Non-Numbered Messages” book.

Common Questions

This section provides answers to questions most commonly asked by subscribers such as; “How do I send e-mail?”

  Click here to display the table of contents, then double-click the “Common Questions” book.

Glossary

The glossary contains definitions of commonly used Internet and computer terms.

  Click here to display the table of contents, then double-click the “Glossary” book.

For additional help…

This topic is automatically displayed when you experience a problem that cannot be solved by following the instructions of this help system.  You are provided with instructions to contact an AT&T WorldNet Customer Care agent, and what information is required when placing your call.

  Contacting AT&T WorldNet Customer Care


Modem diagnostics

Click here [image] to open Windows Modem Properties window.

1	Click on the Diagnostics tab.

2	Select the communications port that lists the modem you are using.

3	Click on the More Info button.

4	If you received the “Port already open” message, click on the “Yes” button below.

5	If you received the “More Info…” message box, click on the “No, I got a More Info…” message box” button below.

6	If you received “The modem failed to respond…”  error, click on “The modem failed to respond…” button below.

  Yes.

  No, I got a "More Info..." message box.

  No, I got the error: "The modem failed to respond..."


Port already open

This error may or may not be the cause of the problem. This error is reported if Dial-Up Server access is turned on.  Dial-Up Server does not interfere with accessing AT&T WorldNet® Service.  However, if another software application is using the same communications port it must be removed from that port to connect to AT&T WorldNet Service.

Do you have Dial-Up Server access turned on?

  Yes.

  No.

  I am not sure. Guide me.


Dial-Up Server

Dial-Up Server comes with the Microsoft® Windows 95 Plus! pack and allows another computer to connect with your computer and access shared resources.


Dial-Up Server on?

Windows 95 and Windows 98 have different verification steps.  Perform the following steps to verify Dial-Up Server is turned on.

1	For Windows 95 applications:

•	Click on the Start button, point to Programs, point to Accessories then click on Dial-Up Networking.

•	Click on the Connections menu, then click on Dial-Up Server.  If Dial-Up Server is not an option, then click on the “Click here if you don’t have Dial-Up Server on the Connections Menu” button below.

•	Verify “No caller access” is selected, then click on the OK button.  If “Allow caller access” is selected click on the “Click here if Allow caller access is selected” button below.

2	For Windows 98 applications:

•	Click on the Start button, point to Programs, point to Accessories, point to Communications then click on Dial-Up Networking.

•	Click on the Connections menu, then click on Dial-Up Server.

•	Verify “No caller access” is selected, then click on the OK button.  If “Allow caller access” is selected click on the “Click here if Allow caller access is selected” button below.

  Click here if you don't have Dial-Up Server on the Connections menu.

  Click here if Allow caller access is selected.


Turn Dial-Up Server off

You can check if the “Port Already Open” error continues to display by turning off the Dial-Up Server.  Perform the following steps to turn off the Dial-Up Networking Server.

1	Click on the Start button, point to Programs, point to Accessories then click Dial-Up Networking.

2	In the Connections menu, click on Dial-Up Server.

3	Click on No Caller Access then click on the OK button.

  Click here to continue.


Modem; communications port

Procedures for selecting a communications port for the modem is different for Windows 95 and Windows 98 operating systems.

If you have Windows 95, click: Change communications port for Windows 95.

If you have Windows 98, click: Change communications port for Windows 98.


Change communications port for Windows 95

Perform the following steps to change the communications port for the modem.

1	If the Modem Properties window is not already open, click here [image] to open it now.

2	Click on the General tab, if not already selected.

3	If the modem you are using is not already highlighted, select it by clicking on its name.

Note: If the modem you selected is a different modem than you were using before, you must rerun AT&T WorldNet Setup before you proceed.

4	Click on the Properties button.

5	In the Properties window click on the modem displayed in the field next to “Port:” to display the list of modems.

6	Select and click on a modem that is currently not used.

Note: Some modems do not allow you to change communications ports this way.  If you cannot change the communications port click here.

7	Click on the OK button to close the Properties window for your specific modem.

8	Click on the Close button to close the Modem Properties window.

9	Try to connect to AT&T WorldNet® Service again. If this fails and there are other ports, go back to step 5 and select a different port.

Did this correct the problem?

  Yes. Close AT&T WorldNet Help.

  No. Continue troubleshooting.


Change communications port for Windows 98

Perform the following steps to change the communications port for the modem

1	If the Modem Properties window is not already open, click here [image] to open it now.

2	Click on the General tab, if not already selected.

3	If the modem you are using is not already highlighted, select it by clicking on its name.

Note: If the modem you selected is a different modem than you were using before, you must rerun AT&T WorldNet Setup before you proceed.

4	Click on the Properties button.

5	Locate “Port:” and click on the highlighted communications port (COM1, COM2, COM3, COM4) to display the list of available communications ports.

6	Click on one of the available ports that is currently not being used..

Note: Some modems do not allow you to change communications ports this way.  If you cannot change the communications port click here.

7	Click on the OK button to close the Properties window for your specific modem.

8	Click on the Close button to close the Modem Properties window.

9	Try to connect to AT&T WorldNet® Service again. If this fails and there are other ports, go back to step 5 and select a different port.

Did this correct the problem?

  Yes. Close AT&T WorldNet Help.

  No. Continue troubleshooting.


Modem; other applications

If your modem is currently operating with other applications, click on the “Yes, Get additional help with this product.” button below.

If your modem is not currently operating with other applications, click on the “No” button below.

If you are not sure if the modem is operating with other applications, click on the “I am not sure.  Test with the Windows Phone Dialer” button below.

  Yes, Get additional help with this product.

  No.

  I am not sure. Test it with the Windows Phone Dialer.


Test modem with Windows Phone Dialer

You can troubleshoot the modem and verify proper operation by testing it with the Windows Phone Dialer.  If the modem operates with Windows Phone Dialer, reconfigure the modem.

1	Click here [image] to access Phone Dialer.

2	In the  “Number to dial:” box of the Phone Dialer window, type a phone number for the modem to dial.

3	Click on the Dial button.

4	If a message was displayed, click on the “Yes” button below.

5	If a message box was not displayed, click on the “No, Try connecting to AT&T WorldNet® Service again” button below.

  Yes.

  No, Try connecting to AT&T WorldNet® Service again.


Reconnecting to AT&T WorldNet® Service

1	Reconnect to AT&T WorldNet Service as you normally do.

2	If you were able to connect, click on the “Yes, Close AT&T WorldNet Help” button below.

3	If you were not able to reconnect, click on the “No, Get additional help with this
 product “ button below.

  Yes, Close AT&T WorldNet Help.

  No, Get additional help with this product.


 Windows Phone Dialer not installed

The Windows Phone Dialer utility is not installed on your computer.  You can install Phone Dialer and test the modem again, or test the modem using a different application.  Perform the following steps to install Phone Dialer.

Note:  You will need the Windows installation diskettes or CD-ROM. The software will install over the existing Windows software.  It will not overwrite your AT&T WorldNet Software.

1	Click on the Start button, select Settings then click on Control Panel.

2	In the Control Panel window, click on the Add/’Remove Programs icon.

3	Click on the Install/Uninstall tab, if not already selected.

4	In the Install/Uninstall window, click on the Install button.

5	Insert the installation the first installation disk in the 3½ -inch floppy drive (usually a:
or b:), or insert the installation CD-ROM in the CD_ROM drive (usually d: or e:).

6	Continue the installation following the instructions displayed on the monitor.


Modem; further assistance

For further assistance, review the modem’s manual or contact the manufacturer for help with proper setup and installation. If problems continue, review the computer’s manual or contact the manufacturer for help with proper configuration of the communications ports.


Call your local phone company

If you cannot hear the dial tone on your phone, you may be experiencing a problem with your phone line. If you have an alternate phone line, connect a telephone to it and check for the dial tone.  If the dial tone is present, connect the modem to it and connect to AT&T WorldNet® Service as you normally do.

If the dial tone is not present on any phone line, contact your local phone company to resolve this problem.  Once resolved, connect to AT&T WorldNet Service as you normally do.

  Yes. Close AT&T WorldNet Help.


What type of modem do you have?

Knowing what type of modem that is used with your computer is important in determining what connections are used and how to troubleshoot them.  Read these descriptions to determine what type of modem is used with your computer.

An external modem is used with desktop or tower computers, and is not located inside of the computer’s case.  An external modem is a circuit card that is enclosed in a protective case.  It is connected to the computer with a phone line from the back of the computer to the modem, and another phone line from the modem to the telephone jack.  To verify the modem’s phone line connections, click on the “External” button below.

An internal modem is used with desktop or tower computers and some recent designs of lap top computers, and is located inside of the computer’s case.  An internal modem is a circuit card.  It is connected with a phone line from the back of the computer directly to the telephone jack.  To verify the modem’s phone line connection, click on the “Internal” button below.

PCMCIA external modems are designed for use with lap top computers.  Due to the design of many lap top computers an internal modem is not often included.  However, this is not true of many recent lap top computer designs.  PCMCIA modems are small circuit cards enclosed in a protective case – about the size of a credit card - with a pin connector.  This modem connects to the computer using an internal or external connector and is removed  when it is not used.  It is manufactured with a phone line that connects directly to the telephone jack.  To verify the modem’s connections, click on the “PCMCIA “ button below.

  External.

  Internal.

  PCMCIA.


Internal modem connections

In the following steps you are instructed to shutdown and turn off your computer.  It is recommended that you print these instructions before beginning.   You are also instructed to remove the metal cover that protects the electronic devices inside the computer.  You will be instructed to locate and reseat the internal modem card.  If you do not feel that you are capable of performing this task, you may want to bring your computer to a qualified service technician.

If your system has a modem located inside the computer;

1	Verify the phone cable from the modem is properly connected to the jack (often labeled Wall) and the opposite end is properly connected to the telephone jack (usually located on a wall of the room).

2	Click on the Start button then click on Shutdown.

3	Turn the computer off and disconnect the power cord from the power outlet.

4	Remove the metal cover from the computer and locate the modem.  The modem is the device that has the phone cable connected to it.

5	Grab the modem card and gently wiggle it.  If the modem moves easily it is loose and needs to be reseated.

6	Reseat the modem card by firmly pushing on it until it is reseated in its connector.

7	Grab the modem card and gently wiggle it.  If the modem does not move easily it is seated properly.  If the modem continues to move easily repeat the step directly above. After repeating the step above, if the modem remains loose you may want to have your computer serviced by a qualified service technician.

8	Replace the metal cover on the computer.

9	Reconnect the power cord to the power outlet and turn the computer on.

Did this correct the problem?

  Yes. Close AT&T WorldNet Help.

  No.


External modem connections

The phone line connected to the modem may not be properly connected.  Perform the following steps to verify the phone line to modem connections.

1	Verify the phone cable to the modem is properly connected at the computer and the cable is properly connected to the jack on the modem (often labeled Line or Phone).

2	Verify the phone cable from the modem is properly connected to the jack (often labeled Wall) and the opposite end is properly connected to the telephone jack (usually located on a wall of the room).

3	Verify the Power ON/OFF switch is in the ON position.

4	Verify the power cord is securely connected.

5	Turn the modem off, then on.

Did this correct the problem?

  Yes, Close AT&T WorldNet Help.

  No.


PCMCIA modem connections

Due to the size of most lap top computers, the modem that is generally used is an external PCMCIA modem.  This is not true for all lap top computers, some recent lap top computer designs have an internal modem.  If your modem is a PCMCIA external modem, perform the following steps to verify the phone line connections.

1	Grab the PCMCIA card and gently wiggle it.  If the modem moves easily it is loose and needs to be reseated.

2	Remove the PCMCIA card and reseat it by firmly pushing on it until it is reseated in its connector.

3	Grab the PCMCIA card and gently wiggle it.  If the PCMCIA card does not move easily it is seated properly.  If the PCMCIA card continues to move easily repeat the step directly above. After repeating the steps above, if the PCMCIA card remains loose you may want to have your computer serviced by a qualified service technician.

4	Verify the phone cable from the PCMCIC card is properly connected to the telephone jack (usually located on a wall of the room).

Did this correct the problem?

  Yes, Close AT&T WorldNet Help.

  No.


Modem phone line connection

The phone line connected to the modem may not be properly connected.  Perform the following steps to verify the phone line to modem connections.

1	Verify the phone cable to the modem is properly connected at the computer and the cable is properly connected to the jack on the modem (often labeled Line or Phone).

2	Verify the phone cable from the modem is properly connected to the jack (often labeled Wall) and the opposite end is properly connected to the telephone jack (usually located on a wall of the room).

3	Verify the Power ON/OFF switch is in the ON position.

4	Verify the power cord is securely connected.

5	Turn the modem off, then on.

Did this correct the problem?

  Yes, Close AT&T WorldNet Help.

  No.


Dial-Up Networking components

The following tasks check that all necessary Dial-Up Networking components are properly installed.  To enable your computer to connect with other Microsoft computers, servers and files, Client for Microsoft Networks must be installed.

1	Click [image] to open the Network properties of the Control Panel.

2	In the Network window, click on the Configuration tab, if it is not already selected.

3	In the list titled; “The following network components are installed:” search for “Client for Microsoft Networks.”

4	If Client for Microsoft Networks is installed, click on “Yes” below.

5	If Client for Microsoft Networks is not installed, click on “No” below.”

Is Client for Microsoft Networks installed?

  Yes.

  No.


Dial-Up Networking components - Dial-Up Adapter

You have confirmed Client for Microsoft Networks is installed, you must now search for Dial-Up Adapter.  Dial-Up Adapter enables your computer to connect to AT&T WorldNet Service using a modem or cable.  Perform the following steps to locate Dial-Up adapter.

1	In the list titled; “The following network components are installed:” search for “Dial-Up adapter.”

2	If Dial-Up adapter is installed, click on the “Yes” button below.

3	If Dial-Up adapter is not installed, click on the “No” button below.

Is Dial-Up Adapter installed?

  Yes.

  No.


Install Client for Microsoft Networks

You have confirmed that Client for Microsoft Networks is not installed.  Perform the following steps to install Client for Microsoft Networks.  Note: You may need the Windows Installation CD-ROM or diskettes to continue.

1	In the Configuration window, click on the Add button.

2	The Select Network Component Type window is displayed, in the “Click the type of network component you want to install:” list, click on Client.

3	Click on the Add button.

4	The Select Network Client window is displayed, from the Manufacturers list, click on Microsoft.

5	From the Network Clients list, click on Client for Microsoft Networks.

6	Click on the OK button.

  Click here when you have completed the above steps.


Install Dial-Up Adapter

You have confirmed that Dial-Up Adapter is not installed.  The adapter is a hardware device that physically connects your computer to a network.  Perform the following steps to install Dial-Up Adapter.  Note: You may need your Windows Installation CD-ROM or diskettes to continue.

1	Click on the Add button in Configuration window.

2	In the Select Network Component Type window is displayed, in the “Click the type of network component you want to install:” list click on Adapter.

3	Click on the Add button.

4	Scroll through the Manufacturers list, locate and click on Microsoft.

5	From the Network Adapters list, click on Dial-Up Adapter.

6	Click on the OK button.

  Click here when you have completed the above steps.


Dial-Up Networking components - TCP/IP

You have installed Client for Microsoft Network and Dial-Up Adapter; you must now search for the TCP/IP protocol.  Protocol is a language used by computers to communicate with each other.  For computers to communicate successfully, the protocol must be the same.  Perform the following steps to locate the TCP/IP protocol.

1	In the list titled; “The following network components are installed:” search for the TCP/IP protocol.  It will be listed as “TCP/IP -> Dial-Up Adapter” or “TCP/IP –“.

2	If TCP/IP is installed, click on the “Yes, only once” button below.

3	If TCP/IP is installed more than once, click on the “Yes, more than once” button below.

4	If TCP/IP is not installed, click on the “No” button, below.

Note: The protocol may also listed as “TCP/IP -> Adapter XYZ”.  Adapter XYZ indicates a network card installed on your computer. However, this installation of TCP/IP is not relevant.

Is TCP/IP installed?

  Yes, only once.

  Yes, more than once.

  No.


Multiple TCP/IP installations

To operate properly TCP/IP protocol can only be installed once.  Review the buttons below and click on the one that best describes how TCP/IP protocol is installed on your computer.

Note: If your computer has a network card, the protocol should appears as “TCP/IP -> Dial-Up Adapter.” The protocol may also listed as “TCP/IP -> Adapter XYZ”. Adapter XYZ indicates the network card installed on your computer.

  I have multiple entries of the form "TCP/IP."

  I have multiple entries of the form "TCP/IP -> Dial-Up Adapter."

  I have only one entry of the form "TCP/IP" or "TCP/IP -> Dial-Up Adapter."


Multiple TCP/IP installations; no network card installed

To operate properly TCP/IP protocol can only be installed once.  Perform the following steps to remove the unnecessary TCP/IP protocol installations.

1	In “The following network components are installed list:” locate the first listing of TCP/IP, but do not click on it, you need to keep this installation.

2	Scroll the list and locate and click on the second listing of TCP/IP.

3	In the Network window, click on the Remove button.

4	Continue repeating steps 2 and 3 until all remaining listings of TCP/IP are removed.

Click here [image]  when you have completed the above steps.


Multiple TCP/IP installations; network card installed

To operate properly TCP/IP -> Dial-Up Adapter can only be installed once.  Perform the following steps to remove the unnecessary TCP/IP -> Dial-Up Adapter installations.

1	In “The following network components are installed list:” locate the first listing of
TCP/IP -> Dial-Up Adapter, but do not click on it, you need to keep this installation.

2	Scroll the list and locate and click on the second listing of TCP/IP -> Dial-Up Adapter.

3	In the Network window, click on the Remove button.

4	Continue repeating steps 2 and 3 until all remaining listings of TCP/IP -> Dial-Up Adapter are removed.

Click here [image]  when you have completed the above steps.


Install TCP/IP protocol

TCP/IP protocol must be installed so your computer can communicate.  Perform the following steps to install TCP/IP protocol.  Note: You may need the Windows CD-ROM or diskettes to continue.

1	In “The following network components are installed list:” locate and click on TCP/IP protocol.

2	Click on the Add button.

3	The Select Network Component Type window is displayed, click on Protocol.

4	Click on the Add button.

5	The Select Network Protocol window is displayed, in the Manufacturers list locate and click on Microsoft.

6	In the Network Protocols list, click on TCP/IP.

7	Click on the OK button.

  Click here when you have completed the above steps.


Restart and try again

You have confirmed Client for Microsoft Networks, Dial-Up Adapter and TCP/IP protocol are installed; the computer must be restarted to reconfigure itself with the new settings that were created.  Perform the following steps to restart your computer and connect to AT&T WorldNet® Service.

1	In the Network window, click on the OK button.

2	The System Settings Change window is displayed.  Click on the Yes button to restart the computer and configure the new settings.

3	When the computer has completed reconfiguration, connect to AT&T WorldNet Service as you normally do.


Dial-Up Networking configuration

You have confirmed Client for Microsoft Networks, Dial-Up Adapter and TCP/IP protocol are installed; you must now verify the Dial-Up Networking configuration of your computer.

You must verify that your computer is or is not connected to a Local Area Network (LAN).   A LAN allows your computer to communicate, share files and use the same printer with other local computers.

If you have two or more computers in your household that are connected to each other to communicate, share files and use the same printer, you have a LAN.  You can also dial out and connect to the Internet using a modem with a LAN.

If you have one computer or several computers in your household that are not connected to each other – they cannot communicate, share files, use the same printer - you do not have a LAN.  You can dial out and connect to the Internet with one computer using a modem.

If you have a LAN, click on the “I am connected to a LAN” button below.

If you are not connected to a LAN, click on the “I am not connected to a LAN” button below.

If you are not sure if you are connected to a LAN, click on the “I am not sure whether I am connected to a LAN” button below.

Are you connected to a LAN?

I am connected to a LAN.

I am not connected to a LAN.

I am not sure whether I am connected to a LAN.


Dial-Up Networking configuration; LAN

An AT&T WorldNet® Service DNS Service number must be included in the DNS Server list.  Perform the following steps to review the DNS Server list and add an AT&T WorldNet Service DNS number if required.  Note: In order to use AT&T WorldNet Service, one of the DNS Server numbers must be an AT&T WorldNet Service DNS Server number.

1	Click here [image] to open the Network window of the Control Panel.

2	Click on the Configuration tab, if it is not already selected.

3	In “The following network components are installed” list, click on
 “TCP/IP -> Dial-Up Adapter”.

4	Click on the Properties button.

5	Click on the DNS Configuration tab.

6	Review the “DNS Server Search Order” list, one of the following AT&T WorldNet Service DNS Services must be included:

204.127.129.1

204.127.129.2

204.127.160.1.

7	If none of the AT&T WorldNet Service DNS Services are listed and you feel that you are capable of adding at least one, click on the “No , tell me how to add it” button below.

8	If there are currently less than three entries in the “DNS Server Search Order” list and you feel that you are capable of adding an additional one, click on “No, tell me how to add it” button below.

9	If there are currently three entries in the “DNS Server Search Order” list and none of them are AT&T WorldNet Service DNS numbers, click on “No. Replace one with an AT&T WorldNet Service DNS” button below.

10	If none of the AT&T WorldNet Service DNS numbers are listed, or the list does not include three numbers, and you feel that you are not capable of modifying the list, click on “Yes.  Get additional help with this” button below.

  No, tell me how to add it.

  No. Replace one with an AT&T WorldNet Service DNS.

  Contacting AT&T WorldNet Customer Care


Add AT&T WorldNet® Service DNS Server number

Perform the following steps to add an AT&T WorldNet Service DNS server number to the DNS Server Search Order list.  When the current list has less than three server numbers, perform step 1.  When an AT&T WorldNet Service DNS server number is not included in the list, perform step 2.

1	To add and complete the DNS Server Search Order list with three server numbers:

•	Using the mouse, place the arrowhead in the DNS Server Search Order field.

•	Type;  204.127.129.1 and/or  204.127.129.2  and/or  204.127.160.1, then click the Add button.

•	If one more server number is needed to complete the list with three, repeat the two steps above.

•	Click on the OK button, the DNS configuration window is removed.

•	Click on the OK button to close the Network window.

•	The System Settings Change window is displayed.  Click on the Yes button to restart  the computer and configure the new settings.

2	To add an AT&T WorldNet Service DNS server number to the DNS Server Search Order:

•	Using the mouse, place the arrowhead in the DNS Server Search Order field.

•	Type;  204.127.129.1,  204.127.129.2  or  204.127.160.1, then click the Add button.

•	Click on the Ok button, the DNS configuration window is removed.

•	Click on the OK button to close the Network window.

•	The System Settings Change window is displayed.  Click on the Yes button to restart  the computer and configure the new settings.

Note: If after restarting your computer you are still unable to connect to AT&T WorldNet Service, additional help is required from AT&T WorldNet Customer Care.  To contact Customer Care, click on the “Contacting AT&T WorldNet Customer Care” button below.

  Contacting AT&T WorldNet Customer Care


Replace DNS Server number with an AT&T WorldNet® Service DNS Server number

In order to use AT&T WorldNet Service, one of the DNS Server numbers must be an AT&T WorldNet Service DNS Server number.  Perform the following steps to remove one of the existing DNS Server numbers and replace it with an AT&T WorldNet Service DNS Server number.

Note:  If you are not sure which DNS server to remove, please contact your LAN administrator.

1	Click on the DNS you wish to remove.

2	Click on the Remove button.

3	Using the mouse, place the arrowhead in the DNS Server Search Order field.

4	Type;  204.127.129.1 or  204.127.129.2  or  204.127.160.1, then click the Add button.

5	Click on the Ok button, the DNS configuration window is removed.

6	Click on the OK button to close the Network window.

7	The System Settings Change window is displayed.  Click on the Yes button to restart  the computer and configure the new settings.

Note: If after restarting your computer you are still unable to connect to AT&T WorldNet Service, additional help is required from AT&T WorldNet Customer Care.  To contact Customer Care, click on the “Contacting AT&T WorldNet Customer Care” button below.

  Contacting AT&T WorldNet Customer Care


Dial-Up Networking configuration; Dial-Up

To use Dial-Up the DNS must be disabled.  Perform the following steps to disable DNS in the Network properties of the Control Panel.

1	Click here [image] to open the Network window of the Control Panel.

2	Click on the Configuration tab, if it is not already selected .

3	In the list titled; “The following network components are installed:” click on
 TCP/IP -> Dial-Up Adapter.

4	Click on the Properties button.

5	Click on the DNS Configuration tab.

6	In the DNS configuration window, click Disable DNS if not already selected.

7	Click on the OK button.

8	Click on the OK button to close the Network window.

9	The System Settings Change window is displayed.  Click on the Yes button to restart  the computer and configure the new settings.

Note: If after restarting your computer you are still unable to connect to AT&T WorldNet Service, additional help is required from AT&T WorldNet Customer Care.  To contact Customer Care, click on the “Contacting AT&T WorldNet Customer Care” button below.

  Contacting AT&T WorldNet Customer Care


Am I connected to a LAN?

Perform the following steps to verify your computer is or is not connected to a LAN.

Note:  The TCP/IP Dial-up Adapter and TCP/IP Network Adapter are commonly listed close to each other in the “The following network components are installed” list.

1	Click here [image] to open the Network window of the Control Panel.

2	Click on the Configuration tab, if it is not already selected.

3	To verify your computer is connected to a LAN, search “The following network components are installed” list for TCP/IP -> XXXX (XXXX indicates the name of the network adapter).

4	To verify your computer is not connected to a LAN, search “The following network components are installed” list for TCP/IP -> Dial-Up Adapter.  Only TCP/IP -> Dial-Up Adapter will be listed.  The TCP/IP -> XXXX for the network adapter will not be listed.

5	 If your computer is connected to a LAN, click on the “Yes” button below.

6	If your computer is not connected to a LAN, click on the “No” button below.


PCMCIA modem not detected by AT&T WorldNet Software

Windows recognizes the modem has been installed and adds it to system memory.  However, AT&T WorldNet Software does not recognize it.  To remedy this condition, after installing the modem, reboot your system then install AT&T WorldNet Software again.


Glossary

The glossary is used to locate terms, acronyms and definitions.  If you would like to read the definition of a particular term or acronym, click on it to automatically display it.

Access Numbers

American Standard Code for Information Interchange (ASCII)

Baud

Binary Digit (Bit)

Binhex

Bits Per Second (BPS)

Browser

Bulletin Board System (BBS)

Byte

Call Waiting Feature

Certificate Authority

Chat Groups/Chat Rooms

Connection Manager

Cookie

Cyberspace

Dialer

Dial-Up Networking (DUN)

Domain Name Service (DNS)

Domain Name/DNS System Name

Download

Electronic Mail (e-mail)

E-mail Acronyms

File Transfer Protocol (FTP)

Frequently Asked Questions (FAQ)

Graphics Interchange Format (GIF)

Helper Apps.

Home Page

Host Computer

Hyper Text Markup Language (HTML)

Hyperlinks

Hypertext

Internet, The

Internet Protocol (IP)

Intranet

Integrated Services Digital Network (ISDN)

Internet Relay Chat (IRC)

Internet Service Provider (ISP)

IP Address

Java

Joint Photographic Experts Group (JPG/JPEG)

Kilobits Per Second (Kbps)

Kilobyte

Login

Megabyte

Multipurpose Internet Mail Extensions (MIME)

Netiquette

Network

Newsgroups

Node

Password

Point of Presence or Post Office Protocol (POP)

Point to Point Protocol (PPP)

Port

Secure Sockets Layer (SSL)

Security Certificate

Serial Line/Internet Protocol (SL/IP)

Server

Surfing (The 'net)

Transmission Control Protocol (TCP)

Transmission Control Protocol/Internet Protocol (TCP/IP)

Uniform Resource Locator (URL)

Upload

Usenet

Viewer

Web Page

Web Site

World Wide Web (WWW)


Access numbers

An access number is the phone number that is dialed to connect to AT&T WorldNet® Service.  By having a local access number you avoid paying long distance phone charges.  It is important to locate an access number that is close to the location from where you are dialing.

Generally, you will have primary and secondary access numbers.  AT&T WorldNet Connection Manager dials the primary access number first.  If that number is busy the Connection Manager dials the secondary access number.

Note:  Each access number corresponds to an AT&T WorldNet Point of Presence (POP).


American Standard Code for Information Interchange (ASCII)

Computers are essentially mathematical devices; they understand numbers.  Therefore, computers find it necessary to internally represent all information in a numerical format.  ASCII was developed as the standard method of representing text in numerical format; each character of text is represented as a single numerical value.


Baud

The baud rate of a modem is a measurement that determine its speed in transmitting and receiving data.  Modem communications transmit data by shifting the value of a carrier wave.  A baud is the number of times per second the modem shifts the carrier signal’s value to represent a new piece of information.

In early modems, each shift of the carrier signal represented one bit of information, so the baud rate was equal to the number of Bits Per Second (BPS) the modem could transmit or receive.  Recent designs allow more than one bit to be transmitted for each shift of the carrier signal.  Therefore, the modem’s actual speed in BPS is much higher than its baud rate.


Bulletin Board System (BBS)

A computerized meeting and announcement system typically connected to via modem.  Such systems generally allow users to post messages and files for public use (consequently the bulletin board title).  There are thousands of BBSs worldwide.  Most are very small, running on a single desktop system with 1 or 2 phone lines, but some are larger.  However, very large services that looked much like bulletin boards when they began, such as CompuServe, are not usually referred to as bulletin boards when reaching that size.  Extremely large services bear very little resemblance to the original BBS concept.


Binhex (Binary Hexadecimal)

A method for converting files into ASCII text format. This is required because Internet e-mail can only handle ASCII.  When you receive mail from a Macintosh computer, it may be received in Binhex format.


Bit (Binary DigIT)

A single digit equal to either “1” (one) or “0” (zero). Bits are the smallest unit of data used by computers.  Groups of bits are used to represent larger numbers.  For example, a group of eight bits (called a Byte) can be used to represent a range of numbers from 0 to 255.

The speed of data transmissions is usually measured in Bits Per Second (BPS).


Bits Per Second (BPS)

Used to measure the speed of sate transmissions.  Modem speed is generally measured in thousands (K) of bits per second (Kbps).


Browser

A browser is an application (computer program) that allows your system to “look” at certain types of information on the Internet.  These are known as Internet browsers.  Browsers are intended primarily for viewing pages of the World Wide Web.  However, they are also used to view newsgroupsand gopher sites.

Many browsers have advanced features that allow them to present just about whatever kind of content is included in a site, whether it be, text, or music, or video.  Others, called line browsers, only allow text to be viewed.


Byte

A group of eight bits which are used to represent a range of numbers from 0 to 255.  Most data is manipulated and stored at this level.  For example, a single character of text is generally stored as a byte value.  A group of 1024 bytes is generally known as a “kilobyte” (or “KB”).  The capacity of a computer’s memory or hard drive space is generally measured in “megabytes” (or “MB”) which are groups of 1048576 bytes.


Calling Waiting feature

Call waiting is a feature offered by your local telephone company.  When you are talking on the phone, Call Waiting alerts you with a beep or signal when another party is trying to call you.  You can place the original caller on hold and speak with the second party.

The Call Waiting beep or signal disrupts modem communications.  If you are using your modem on a phone line that has Call Waiting, disable it with the appropriate code when you connect to AT&T WorldNet® Service.

 Instructions for Disabling Call Waiting.


Certificate Authority

An issuer of Security Certificates used in Secure Sockets Layer (SSL)connections.


Chat Groups/Chat Rooms

Many sites on the Internet provide the opportunity to engage in an online group discussion.  Everyone currently participating in the group view your and other participants typed remarks.


Connection Manager

AT&T WorldNet® Connection Manager is the program that starts when you double-click the “Connect to AT&T WorldNet Service” icon on your desktop.  Clicking on the Connect button in the Connection Manager window connects you to the Internet using AT&T WorldNet Service.

  Learn more about Connectin Manager.


Cookie

A “Cookie” is a piece of information sent by a web server to a web browser.  The browser saves this information and to sends it back to the web server whenever the browser makes additional requests from the web server.

Depending on the type of cookie used and the browser’s settings, the browser may accept or not accept the cookie and may save the cookie for a short or long time.

Cookies might contain information such as login or registration information, online “shopping cart” information, user preferences, etc.

When a web server receives a request from a browser that includes a cookie, the web server uses the information stored in that cookie. For example, the web server might customize what is sent back to the user or keep a log of particular user’s requests.

Cookies are usually set to expire after a predetermined amount of time and are usually saved in memory until the browser software is closed down, at which time they may be saved to disk if their “expire time” has not been reached.

Cookies do not read your computer’s hard drive, but they can be used to gather more information about a user than is possible without them.


Cyberspace

Slang for the whole range of information resources available through computer networks. The implication is that computer networks are almost a universe unto themselves, with their own sights and sounds and geographies to explore.


Dialer

A dialer is the program used by your computer’s Internet software to communicate with the modem and connect to the Internet.  AT&T WorldNet Software uses the Connection Manager dialer through which you can set up dialing preferences; disable call waiting, dial as long distance, change the primary and/or secondary access number, etc.


Domain Name Service (DNS)

Computers connected to the Internet have Internet Addresses.  This allows them to exchange messages with other computers on the Internet.   Each Internet address is written as a set of four numbers separated by periods.  For example: 204.127.129.1

The drawback is while numerical addresses are ideal for computers; users interacting with computers may find them difficult to remember.  To alleviate this, the Internet has developed the capacity to accept verbal names and translate them into the numerical addresses used by the computers themselves.  The common scheme used to create these names is called Domain Name/DNS System Name

When a DNS name is entered, the computer sends a query to a DNS server that responds with the corresponding numerical address.  The computer uses the resulting address to conduct the appropriate actions.  AT&T WorldNet Service has two primary DNS servers:

204.127.129.1

204.127.160.1

These DNS servers must be in your software to log onto AT&T WorldNet Service. If one or both are missing or incorrect, you will receive a variety of protocol errors such as “Unable to establish a PPP connection”.


Domain Name/DNS System Name

The unique name that identifies an Internet site.  These names are assigned using an Internet service called Domain Name Service (DNS).  The names for specific sub-networks and organizations that are part of the Internet are generally referred to as “Domain Names.” The names for specific computers on the Internet are called “DNS system names.”

A domain name generally consists of two parts separated by a period.  For example: att.net (AT&T), microsoft.com (Microsoft). The part to the left of the period is usually the name of the organization itself or an abbreviation of it. The part to the right of the period is a general description of what kind of organization the domain refers to.  There were originally five such extensions:

.net	Part of the community that designs and governs the Internet.

.gov	A government institution

.org	A non-profit organization

.edu	An educational institution

.com	A commercial venture

Additional organizational types are being added.

A DNS system name includes the name of the domain to which the individual computer belongs, but includes additional information to the left of the organization to identify the specific system.  For example:

postoffice.att.net (one of our e-mail servers)

The system name as a whole describes a hierarchy, indicating the computer’s position in the Internet.  The part on the left is the most specific, and the part on the right is the most general.

DNS naming and Electronic mail (e-mail)

When using DNS, e-mail have the format shown below:

<user name>@ <domain name>

For example, your own e-mail address with AT&T WorldNet® Service will look something like the following:

John@worldnet.att.net

The above e-mail address does not correspond to the address of a particular user’s computer.  DNS recognizes that anything using this format is actually looking for the address of the server within the specified organization which stores incoming e-mail until retrieved by the user.

DNS naming and the World Wide Web

When you use a DNS name with your web browser, it will generally be included within a larger structure called a Uniform Resource Locator (URL).


Download

Refers to the act of taking a file or e-mail off a remote computer and transferring it to your computer. For instance, every time you receive e-mail, you have downloaded it off a remote e-mail server machine.


Dial-up Networking (DUN)

The software that Windows requires to dial into AT&T WorldNet® Service and establish an Internet connection. DUN can be located by opening the Windows Control Panel then double-clicking on the Network icon.  AT&T WorldNet Software requires as a minimum Transmission Control Protocol/Internet Protocol and Dial-Up Adapter to operate properly.


E-mail (Electronic mail)

Usually text messages sent from one person to another using computers.  E-mail can also be sent automatically to a large number of addresses (mailing list).


Frequently asked Questions (FAQ)

FAQs are documents that list and answer questions most commonly asked at a particular Internet site.  There are hundreds of FAQs on subjects as diverse as pet grooming and cryptography.  These files are maintained to provide the answers for frequently asked questions.  It is considered proper netiquette to check and read FAQs posted at a particular site before asking questions at that site.  Do not be surprised if you receive a rude response to a question that is answered in a FAQ.


File Transfer Protocol (FTP)

The basic Internet function that enables files to be transferred between computers.  FTP allows you to download files from a remote host computer to your computer and upload files from your computer to a remote host computer.


Helper apps.

Software programs that work with your Internet browser and designed to display a particular type of multimedia data file.

For more information see:  Viewer


Home Page

Originally, home page referred to the web page your Internet browser loads each time you connect to the web.  Eventually, users began to create and design custom home pages expressing their personality and interest.

Today home page refers to the web page set up by an individual, business or organization providing information about them.  Individuals and organizations use their home page to describe themselves or their company, providing information, philosophy, business achievements, goals, product information, product order information and product assistance.  You will here the common phrase; “Check out so-and-so’s home page.”


Host Computer

Any computer on a network that is the repository for services available to other computers on the network.  It is quite common to have one host machine provide several services, such as e- mail, access to web pages, etc.


 Hyper Text Markup Language (HTML)

This is the scripting language that is used to mark up a web page.  When the Internet browserloads a particular web page, it interprets these commands and sends them to your computer which displays them on the monitor.  HTML pages are the standard skeletal system of the Internet.  HTML codes text, color, font, graphics, animation and sound.  HTML is used to specify a block of text or a word as a hyperlinkleading to another page of the same site or a completely different at a site.


Hyperlinks

Words or pictures in documents that enable you to link (jump) to another page of the same site or document, or a completely different site by clicking on them with the mouse.  Most  - but not all - hyperlinked text is identified because appears in a different or contrasting color from the surrounding text.  In addition, hyperlinks are underlined (the word Hypertext below is a link).  The mouse pointer changing shape when moved on top of the link identifies other links, especially graphic links.

For more information see:  Hypertext, HTML


Hypertext

Words in a document displayed on a computer screen that allow you to jump to another place in the document by clicking on them with the mouse.  Hypertext is the method used by both Help systems and pages of the World Wide Web to navigate from page to page.  For example, the word “Hyperlinks” below is an example of hypertext.

For more information see:  Hyperlinks , HTML


Internet, The

The term “internet” refers to any computer network composed of several smaller networks, usually belonging to separate organizations.  However, the term has become so closely associated with a particular internet originated by the Advanced Research Projects Agency (ARPA) of the U.S. Department of Defense in the mid to late ‘70s, that it is now practically synonymous with that network.  The Internet that grew out of the original ARPANET is now a vast organization of millions of computers that use the Transmission Control Protocol/Internet Protocol (TCP/IP)  to communicate with each other.


Intranet

A private network inside a company or organization.  The term is most often used to describe large networks that span several different sites within their respective organizations.


Internet Protocol (IP)

The protocol the moves data between computers on the Internet.  To accomplish this, the IP protocol requires that each computer be assigned a unique numerical address.

For more information see:  TCP/IP, IP address


IP Address

Computers on the Internet are each assigned a unique numerical address so the IP protocol can carry messages from one system to another.  IP addresses are usually written as 4 numbers separated by periods.  This format is sometimes called a dotted quad.  For example: 198.204.112.5.

For more information see:  TCP/IP, DNS


Internet Relay Chat (IRC)

Currently this Internet service allows users to join a chat channel exchanging typed text messages.  This service is designed to include live audio and video-conferencing once the infrastructure of the Internet can move data fast enough.


Integrated Services Digital Network (ISDN)

The standard for digital telephone communications.  Digital circuits are able to achieve greater clarity than analog circuits by employing computerized error-correction techniques eliminating transmission noise.  The majority of the telephone network in the United States is already digital circuits.  However, the telephone lines going from the network to an individual residence are still analog.  ISDN is rapidly becoming available to consumers in most of the USA.  A single analog phone line can be converted to a basic rate ISDN line consisting of two separate voice channels.

Instead of modems, which convert digital computer signals to tones that can be heard over an analog phone line, computers attached to ISDN lines use devices called terminal adapters that negotiate digital connections.  Typically, an ISDN terminal adapter provides data transfer speeds of between 56 and 64 Kbps on each ISDN voice channel.  Most terminal adapters can now use both of the voice channels in a basic rate ISDN line simultaneously to achieve speeds of up to 128 Kbps.  Additionally, some terminal adapters can use data compression techniques to boost their speeds ever higher.


Internet Service Provider (ISP)

An Internet Service Provider provides consumers the ability to access the Internet.  AT&T WorldNet® Service is an ISP.


Java

Java is a network-oriented programming language invented by Sun Microsystems.  One of the prime advantages of Java programs is they are specifically designed to be virus resistant; you can safely download a program written in Java without fear that it carries a computer virus.

Java is most frequently seen now as a method of including small programs in web pages.   These Java programs are used to add animation, calculators, etc.


Joint Photographic Experts Group (JPG/JPEG)

A graphics file format that is commonly used to display information on the Internet.  The image compression techniques used in the creation of JPEG graphics allow them to be stored as very small files allowing them to be downloaded quicker than most other graphic files.  JPEG images may appear grainy or blurry as a result of some of the image information being removed as part of the compression process.


Kilobits Per Second (Kbps)

A speed rating for computer modems that measures (in units of 1,024 bits) the maximum number of bits the device can transfer in one second under ideal conditions.


Kilobyte

A measurement of data capacity equal to 1024 bytes, sometimes abbreviated “K” or “KB.”  This measurement is used to denote individual file size.  Total disk and memory capacity of personal computers is usually measured in megabytes; units of 1024 kilobytes each.

Note:  1024 is a round number to computers; they represent it internally as 10000000000 (in base 2, 2 to the 10th power is written as a “1” followed by 10 zeros).


Login

The act of entering your user name and/or password in order to gain access to a computer system.  The word may also be used to denote the prompt provided by a computer system when it wants you to enter your name and password or to denote the name and password itself.


Megabyte

A measurement of data capacity equal to 1048576 bytes, sometimes abbreviated “MB.”  The total memory and disk storage capacity of personal computers is usually measured in megabytes.

Sometimes, advertisements and packaging for products misrepresent the capacity of products by claiming that a megabyte is really equal to one thousand kilobytes (1024000 bytes) or a million bytes.   This helps to explain the discrepancy between a floppy disk which claims it is 1.44 MB on its label but only 1.38 MB when read by MS-DOS or Windows.


Multipurpose Internet Mail Extensions (MIME)

The standard for attaching non-text files to standard Internet mail messages.  Non-text files include graphics, spreadsheets, formatted word-processor documents, sound files, etc.

An e-mail program is MIME compliant if it can both send and receive files using the MIME standard.  When non-text files are sent using the MIME standard they are converted (encoded) into text - although the resulting text is not readable.

The MIME standard specifies both the type of file being sent (i.e. a Quicktime video file) and the method that should be used to turn it back into its original form.

Besides e-mail software, the MIME standard is used universally by Web servers to identify the files they send to Web browsers.


Netiquette

The conduct used while on the Internet (etiquette).


Network

Any time you connect 2 or more computers together so they can share resources, you have a computer network.  Connecting 2 or more networks together creates an internet.


Newsgroups

An Internet service that allows users to post e-mail messages in a public location so they may be read and responded to by any interested user.  Also known as Usenet newsgroups.


Node

Any single computer connected to a network.


Password

A code used to gain access to a locked system.  A password that is difficult to duplicate by an unauthorized user results in greater security.  These passwords are created using letters, numbers and character combinations.  Also, they are not simple combinations.  A good password might be:

Hot$1-6

Please do not use this password, it is only an example.


Point of Presence or Post Office Protocol (POP)

The abbreviation “POP” denotes either one of two completely different terms used in the Internet community, Point of Presence or Post Office Protocol.

Point of Presence

A Point of Presence is a local office maintained by an Internet Service Provider (ISP)  that contains the necessary equipment to provide local access to their network.  This equipment may include modems, leased lines and Internet routers.  An ISP may operate several regional POPs providing Internet connections within local phone service areas.

Post Office Protocol

Post Office Protocol is the standard protocol used by e-mail software to retrieve e-mail messages from POP servers.  POP servers store your incoming e-mail messages until they are retrieved.


Port

The term port refers to any place where information goes into or comes out of a computer.  For example, the serial port on a personal computer is where an external modem is connected.

The TCP/IP protocols used by the Internet create logical “ports” to determine which piece of software should handle an incoming message.

See also:  Transmission Control Protocol.


Point to Point Protocol (PPP)

A protocol that allows Transmission Control Protocol/Internet Protocol (TCP/IP)  to be sent over the phone lines using a modem.  PPP allows the systems at each end of the connection to negotiate what format the TCP/IP communication will be in, establish a secure connection, and deal with various problems occurring on that connection.

For more information see:  Serial Line Internet Protocol


Security Certificate

A block of security information often stored as a text file that is used by the Secure Sockets Layer (SSL)  protocol to establish a secure connection.

Each security certificate contains information about which it belongs to, whom it was issued by, a unique serial number or other unique identification, valid dates, and an encrypted “fingerprint” used to verify the contents of the certificate.

For an SSL connection to be created, both sides must have a valid Security Certificate.


Server

A computer or software package providing specific service to client software running on other computers. The term can refer to a particular piece of software such as a WWW server, or to the machine on which the software is running, i.e. “Our mail server is down today, that’s why e-mail isn’t getting out.”  A single server machine could have several different server software packages running on it providing different servers to network clients.


Serial Line /Internet Protocol (SL/IP)

Refers to the practice of sending Transmission Control Protocol/Internet Protocol  communications over a serial connection (a connection established between two modems) without using a serial communications protocol like Point to Point Protocol.  However, without a protocol such as PPP the systems at each end of the connection cannot negotiate connection options or deal with connection problems that TCP/IP itself is not capable of handling.


Secure Sockets Layer

A protocol designed by Netscape Communications enabling encrypted, authenticated communications across the Internet.  SSL is used mainly but not exclusively in communications between web browsers and web servers. URLs beginning with “https” indicate an SSL connection is used.

SSL provides 3 important intangibles: privacy, authentication and message Integrity.

In an SSL connection, each end of the connection must have a security certificate the software at each end sends to the other. Each end encrypts what it sends using information from its own and the other end’s certificate, ensuring only the intended recipient can de-crypt it.  The receiving end is guaranteed the data was sent from the source claimed to have sent it, and the message has not been tampered with.


Surfing (The 'net)

Internet slang describing what you’re doing when you are jumping from Web site to Web site.


Transmission Control Protocol (TCP)

The protocol responsible for establishing connections to other computers on the Internet and ensuring the transmitted data is complete and correct.  TCP relies on the Internet Protocol for the actual transmission of data.

TCP Port Numbers

TCP is also responsible for delivering messages received from the Internet to the appropriate application.  To accomplish this, TCP assigns a unique “port number” to each application running on a particular computer.  For example, if a single computer is both an e-mail server and a web server, TCP delivers messages addressed to port 80 to the web server software and messages addressed to port 110 to the e-mail server software.

When a TCP port number is used in a Uniform Resource Locator, it indicates that application (browser) should send a message to the indicated port number rather than the standard port number for a particular service.  The URL below indicates a computer that has assigned a non-standard port number to its gopher server (the standard gopher port is 70).

gopher://peg.cwis.uci.edu:7000/

Note that the port number immediately follows the IP address or Domain Name Service/System Name of the computer on which the service is running.


Transmission Control Protocol/Internet Protocol (TCP/IP)

The entire collection of protocols including TCP and IP, which are responsible for computer communications on the Internet.  Networks that are not connected to the Internet often use the TCP/IP protocol suite.

For more information see:  Transmission Control Protocol and Internet Protocol (IP) .


Telnet

An Internet tool allowing a user to log into a remote computer as if he or she was using a text-based terminal physically connected to that remote computer.


Upload

The act of sending a file from your computer to a remote computer system, with the implication the immediate recipient is a network server. For instance, if you send e-mail to a friend, the e-mail is uploaded to the mail server which forwards the e-mail to your friend.


Uniform Resource Locator (URL)

A line of text that you type into certain Internet software packages commanding them to perform desired functions over the Internet, such as retrieving requested information.  Although URLs are the standard method of accessing many different types of Internet information - gopher sites, newsgroups, various databases - you will commonly see them used referring to specific pages of the World Wide Web.

A URL might look like one of these examples:

http://www.matisse.net/seminars.html

telnet://well.sf.ca.us

news:new.newusers.questions

URLs are usually created using three parts.  The first example is used to describe these parts.

1	http;  Is the protocol used to conduct the transaction; retrieve a web page, login to a remote system; telnet, or connect to a gopher site; gopher.

2	www.matisse.net;  Is the Domain Name and DNS system name of the computer contacted to conduct the desired transaction.  In this case, the World Wide Web server at the domain “matisse,” which is part of the governing body of the Internet.

3	seminars.html;  Is the name of a file to be retrieved if required.  In this case, The filename can also include the path (location in the computer’s directory structure) of the desired file.  For example: “/users/~john/johnspage.html,” which requests the web page called “johnspage.html” in the directory “/users/~john.”    Incidentally, the tilde (~) commonly refers to the space on an Internet Service Provider’s system which is allocated to a specific user for their personal use (also called the user’s “home directory”).  The file named “johnspage.html”, is located in the home directory of the user “john.”


Usenet

Usenet is another name for Internet newsgroups, which is a large bulletin board system spread across many computers on the Internet; including news servers, Unix hosts, on-line services and other bulletin board systems.  The term is also used collectively, referring to all users who post and read articles to newsgroups.


Viewer

A piece of software used to view, play or access a particular type of file found on the Internet.  Internet browsers can not support every possible type of content that can be located; most browsers allow you to specify a viewer to help display each particular type of content that you may find.  If you receive an error from your browser software informing you that you have no defined viewer for a particular type of file, it indicates that you need to instruct the browser to use particular software to open the file.


Web Page

The information is displayed on the monitor by loading a single Hyper Text Markup Language (HTML) file.  It can be a simple presentation containing only text, or it can be a sophisticated presentation including graphics, sound and animation.  Related Web pages may link together forming a site, or they may have hyperlinks to sites on other servers.


Web Site

A collection of related web pages that form a single hypertext document.  A site can be a single page or many pages containing information about an individual, organization or business.


World Wide Web (WWW)

The collection of all Hyper Text Markup Language (HTML) documents stored on public servers on the Internet  known as “The Web.”  The “web” designation indicates that all of these HTML documents are inter-linked using hypertext.

For more information see:  web page and web site


Graphics Interchange Format (GIF)

A graphics file format commonly used on the Internet  to provide graphics images in Web pages.


E-mail acronyms

E-mail has its own acronyms (abbreviations) used to reduce the amount of typing, especially when typing frequently used terms or phrases.  The following are just a few examples.

BTW - By the way

IMHO - In my humble opinion

ROFL - Rolling on the floor, laughing

TTYL - Talk to you later

:-)   -  A smiley face (there are many variations of this one)


How can I access an outside line?

If you are dialing from a business setting or from a hotel, you may be required to dial one or more digits to obtain an outside line before you dial an outside number. For example, you may have to dial “9” and then wait for a second dial tone. If this is the case with any location from which you dial, you have to tell the AT&T WorldNet® Software to dial the correct digits.

If you are dialing from home, you probably don’t need to dial any additional digits to get an outside line.  So, you do not need to configure this option.

How to tell the Connection Manager to dial the correct digits:

If you filled out the fields marked “To access an outside line, dial” when you ran the Setup program, your initial location is already set up to dial the correct digits.  If you missed this opportunity or if you have created a new location that requires this configuration, do the following:

1	Start the AT&T WorldNet Connection Manager software by double-clicking on the “Connect to AT&T WorldNet Service” icon on the desktop.

2	Click the Location Properties button.

3	Click the Dial Properties button.

4	In the box marked “I am dialing from,” select the location you want to configure.

5	Enter the digits you must dial in order to get an outside line at this location in the boxes marked “To access an outside line.”

6	For example, if you dial a “9” before you dial any outside phone number, you should enter “9” in both the local and long distance boxes.

7	On the other hand, some locations (usually hotels) require you to dial one number (for example, “8”) to get a local line and a different number (for example, “9”) to obtain a long distance line.  In this case, you should enter and '8' in the local box and a “9” in the long distance box.

8	When you are finished, click OK to exit the Dialing Properties window.

9	Click OK again to exit the Location Properties window.


How to automatically start additional software

The AT&T WorldNet® Connection Manager can automatically start additional software packages that you would like to use when connected to the Internet.  For example, it probably already starts your browser software each time you connect to AT&T WorldNet Service.

If you would like to have Connection Manager automatically start other software packages (for example, an Internet telephony program), do the following:

1	Start the Connection Manager (double-click “Connect to AT&T WorldNet® Service”).

2	Click the Profile Properties button.

3	Make sure that the “Start the Internet Software after connecting to AT&T WorldNet Service” box is checked.

4	Click Add.  This produces an informational window.

5	Click OK.

6	Select the executable (.exe) file that you want to have started.

7	Click OK to confirm your selection.

8	Click OK again to exit the Profile Properties window.


How do I copy my account to another computer?

Your AT&T WorldNet Service® account can be moved to another computer at any time. However, please note that an AT&T WorldNet account may be used on more than one computer only under specific conditions. When the AT&T WorldNet Service home page is displayed, click on the title Terms and Conditions and review the detailed terms and conditions covering the pricing plan you selected.  For example, if you have a standard use account, you may be allowed to install the software on more than one computer, but limited to only one connection (from one computer) to AT&T WorldNet Service at any given time.

You need a blank formatted diskette and the original installation media (CD-ROM or diskette) to install AT&T WorldNet Software.  Perform the following steps to copy your account information on the account.txt file from the first computer.

Note:  Read all of the steps before proceeding.  Your computer’s diskette drive may use 5¼- inch diskettes instead of 3½- inch diskettes, and may be labeled B  instead of  A.  Select the correct drive letter and format for the drive and diskette that you are using.

1	Insert the blank formatted disk into the computer’s floppy drive  a:  or  b:  that you are copying your account information to.

2	In the Windows taskbar, click on the Start button, select Programs then click on Windows Explorer.

3	In the All Folders window, locate the C: drive then locate and click on the Program Files folder.

4	In the Contents of ‘C:’ window, double-click on the AT&T WorldNet folder.

5	Double-click on the Wns25 folder, then double-click on the User folder.

6	Click on the Account file.

7	Click on the file button of the Exploring window.

8	From the File drop down menu, select Send To then click on 3½ Floppy (A).

9	When the copy process is completed, return to the All folders window and close the Wns25 folder, close the AT&T WorldNet folder, close the Program Files folder then close the Exploring window.

10	Remove the disk from the disk drive.

11	For instructions on installing your account information on a second computer, click on the Installing on second computer button.


Installing AT&T WorldNet Software and your account on a second computer
Installing AT&T WorldNet® Software and your account on a second computer

If this version of the AT&T WorldNet Software is already on the second computer, but it is configured to use a different account, run Fix It and select the Online restore option to import the account you want to use.  Otherwise, do the following:

1	Shut down any modem software and any Internet software that is already running on the computer (including any AT&T WorldNet Software).

2	Install the appropriate AT&T WorldNet Software medium.

a.	If you are to installing from CD-ROM, place the installation CD in the computer’s CD-ROM drive.  If you are installing from floppy disk, insert “Disk 1 – 1 Setup” in the computer’s floppy disk drive.

b.	In the Windows taskbar, click the Start button then click on Run

c.	In the space provided in the Run window, type the letter of the drive in which you have inserted the installation medium, followed by  :\setup.  If you are installing from floppy disk, type  a:\setup  or  b:\setup.  If you are installing from CD-ROM, type c:\setup  or  d:\Setup  or  e:\Setup.

d.	Click on the OK button, installation begins.

3	Follow the instructions of the Setup windows until you reach the Register Account section.

4	If an existing account is detected on this computer, Setup automatically uses that account.  Continue and complete the Setup process.  After completing Setup, run AT&T WorldNet Fix It.

5	When prompted to select the “Local” or “Online” restore option, select Online to Import the account.

6	If Setup does not detect an account already installed on your computer, you are given the choice of creating a new account or using an existing account.  Choose “I already have an account that I would like to use.” option.

7	You are provided the option of restoring your account by downloading your account information from the AT&T WorldNet Registration Server, or by importing an account file.  Choose the method you prefer then continue and complete the Setup process.

Note:  If you decide to import your account information from a file, you need the disk containing the copy of your account file that was created earlier.  If you choose to download your account information from the AT&T WorldNet Registration Server, you need your e-mail address and password.


How do I change my local access numbers?

If you haven’t registered with AT&T WorldNet® Service yet, call 1-800-400-1447.  Through a few voice prompts, you can find local access phone numbers appropriate for your area.

If you have registered and would like a list of local access numbers for your area, you can find them by going to the AT&T WorldNet home page:

1	Click on the Help icon (hotspot).

2	Under the Index area, click on the Access Numbers link.

3	Follow the directions on the screen.


How do I send and receive e-mail?

Each Internet browser accesses e-mail differently.  Select the browser you use with AT&T WorldNet® Service.

  Netscape Navigator™ or Netscape Communicator™.

  Microsoft® Internet Explorer.


Using Netscape Communicator Messenger
Using Netscape Communicator™ Messenger or Netscape Navigator™ Mailbox

In order to read or send e-mail using the Netscape Navigator or Netscape Communicator software, do the following:

1	Start your browser software.

If you have the autodial feature enabled, you will automatically be connected to AT&T WorldNet® Service. If you do not have autodial enabled, double-click the “Connect to AT&T WorldNet Service” icon on your desktop (you can compose mail before you connect, but you must be connected to send and receive).

2	Click on the envelope icon in the lower right-hand corner of the browser window.

3	To get e-mail, click on the Get Mail button.

4	To compose an e-mail message, click on the button labeled “To: Mail”.

5	If you would like to learn some e-mail tips, click on the E-mail tips button.

6	To send the e-mail, click the Send button.

7	For more information about sending/receiving e-mail or using attachments, look at the browser's handbook by clicking on the Help menu and selecting Handbook.


Using Microsoft Outlook Express
Using Microsoft® Outlook Express

1	You can access Outlook Express in two different ways:

•	Click the Start button, point to Programs, and then click on Outlook Express

•	Start the browser by double-clicking on icon labeled “The Internet” on your desktop.  Then, click on the Mail icon on Internet Explorer's toolbar and select Read Mail.

2	To compose an e-mail message, click on the New Mail Message icon.  If you would like to learn some e-mail tips, click on the E-mail tips button.

3	To send the message, click on the Send button in the primary mail window.

4	To display your received e-mail; in the lower left-hand column on the Mail button, then click on the Inbox icon.

5	To open a received e-mail click on the message displayed in the right-hand display field of the Inbox window.

Note: If you are not connected to AT&T WorldNet Service, you must first get connected by double-clicking on the “Connect to AT&T WorldNet Service” icon on your desktop.


E-mail tips

The following is an example on how to fill out the To:, Cc:, and Subject lines.

To: john.doe@worldnet.att.net;maryjane@worldnet.att.net

Cc: jane.doe@worldnet.att.net

Subject: this is a test

Some rules:

Do NOT use spaces anywhere within a single e-mail address. For example, do not type “john doe@worldnet.att.net“. If you do this, you will send e-mail to “john@worldnet.att.net” AND “doe@worldnet.att.net”.  You probably should have typed “johndoe@worldnet.att.net” OR “john.doe@worldnet.att.net”

Multiple addresses on the To: or CC: lines MUST be separated by a comma ( , ) if you are using Netscape Navigator™ Mailbox or Netscape Communicator™ Messenger.  A semicolon ( ; ) must be used with Microsoft® Outlook Express.  For example:

To: bill@worldnet.att.net, jane@worldnet.att.net, bob@worldnet.att.net    (Netscape)

To: bill@worldnet.att.net; jane@worldnet.att.net; bob@worldnet.att.net    (Microsoft)

Some tips:

To move between the To:, Cc:, Subject lines and body of text, use the <Tab> key.

You can compose messages to friends without having to be online.  Send the messages later, when you go online.

If you compose a message when you are not connected to AT&T WorldNet Service and then click the Send button, you will automatically be connected to AT&T WorldNet Service in order to complete the send procedure.


What is Call Waiting, and how do I disable it?

Call waiting is an optional service offered by your local telephone company. When you are talking on the phone, call waiting alerts you with a tone when someone else is trying to call you. You can put the first caller on hold, and talk with the second person.

Unfortunately, modems are less tolerant of such interruptions than human beings are.  If you are using your modem on a phone line that has the call waiting service, you should disable call waiting with the appropriate code. If you do not disable call waiting, the tone that occurs when someone tries to call you will most likely cause your modem to disconnect. If you are unsure or do not know what code you need to disable call waiting, contact your local phone company.

You are given the option to disable call waiting when setting up the AT&T WorldNet® Software.  If you are currently running AT&T WorldNet Setup, go back to the screen now to enter your code. If you are not running Setup, you can still disable call waiting now.

  Click here for instructions.


How to disable Call Waiting

1	Click on Connect to AT&T WorldNet® Service icon on your desktop.

2	Click the Location Properties button.

3	Click the Dial Properties button.

4	Click once in the box next to the line “This location has call waiting. To disable it, dial:”

5	Click on the arrow next to the box to see a list of call waiting options. Select the one appropriate for your area.

Notes:

If you are unsure or do not know what code you need to disable call waiting, contact your local phone company.  If your code is not one of the choices available, simply type the correct code in the box.

This disables call waiting on your phone line ONLY during the current call to the Internet.  Once you disconnect from the Internet, call waiting will again be active on your phone line.

  Go back.


What are local and long distance dial properties, and how do I set them?

The are three dial properties that control how local and long distance calls are dialed:

•	For long distance calls, dial 1 before the area code and number

•	Use an area code when dialing long distance

•	Dial local calls as long distance.

When installing AT&T WorldNet® Service, in the Setup program, you configure these settings for your initial location.  They are listed when the Advanced Dial Properties.  If you did not enter these properties or if you would like to reconfigure for a new location, they can be reconfigured from AT&T WorldNet Connection Manager software:

1	Start the Connection Manager  by double-clicking on the “Connect to AT&T WorldNet Service” icon in the AT&T WorldNet Software program group.

2	Click the Location Properties button.

3	Click “Manually Edit Dialing Characters” in the Location Properties window.

4	You are then free to add or remove the “1” or the area code from either of the access numbers shown in the boxes below.

5	Click on the OK button to exit the Location Properties window.

For long distance calls, dial “1” before the area code and number

In some areas, dialing “1” before the area code is not required.  For example, when the number of phone lines in Atlanta, GA outstripped the amount of available 7-digit numbers within Atlanta’s first area code, a second area code was created.  However, since two neighbors could have different area codes, it was decided that calls between them should not be billed as long distance.  Residents of these area codes actually dial a 10-digit number (area code and phone number) without the “1” prefix.

Note: Dialing “1” before the area code and number IS required in most areas.  If you are not sure what to do in your area, it is best not to change this setting.

Dial local calls as long distance

In some areas, you must dial "1" plus the area code to make local calls.  This situation is usually due to a single area code has been split into two or more new area codes.  However in this instance, all calls must dial “1” plus the area code.  However, the long distance rate is not charged for such calls.

Note: This item can also be configured in the Connection Manager's Dial Properties window.  Click the “Dial as a long distance call” box.


What is autodial, and how do I disable it?

Autodial makes the process of connecting to the Internet and starting your browser a single step. To disable autodial:

1	On your desktop, double-click the “Connect to AT&T WorldNet® Service” icon.

2	Click the Options button.

3	If a check mark is already present in the box, click once on the box labeled “Automatically connect when your Internet Application is started.”

Note:  By disabling autodial, you now must perform two steps to connect to the Internet and to start up your Internet software.

4	Double-click on the “Connect to AT&T WorldNet Service” icon and then click the “Connect” button.

5	Once connected, double-click on the icon of the browser you are using.


How do I remove AT&T WorldNet® Software from my computer?

If you intend to reinstall the AT&T WorldNet Software or install a newer version of it, make a backup copy of your account information before you proceed with the uninstall process.

  Click here for instructions on backing up your account information.

Once you have backed up your account, follow the steps below to uninstall the software.

1	Shut down any AT&T WorldNet Software that is currently running (including this help system).

2	Run the Uninstall program by clicking Start, Programs, AT&T WorldNet Software, AT&T WorldNet Software Uninstall.

3	Follow the instructions on the screen.

Note: The uninstall program does not remove your browser, just AT&T WorldNet Setup and Connection Manager.


How do I backup my account information?

Perform the following steps to back up your account information to a diskette.  A blank formatted diskette is required.

1	Insert the blank formatted diskette into the computer’s floppy drive  a:  or  b:.

2	Click here [image] to locate account.txt on the computer’s hard drive.

3	Click once on the file “account.txt” to highlight it.

4	Click on the File button of the Exploring window.

5	From the File drop down menu, select Send To then click on 3½ Floppy (A).

Note: Your computer’s diskette drive may use 5¼-inch diskettes instead of 3½-inch diskettes, and may be labeled B instead of A.  Select the correct drive letter and format for the drive and diskette that you are using.

Click here to close AT&T WorldNet Help.


How do I install AT&T WorldNet® Software and register for a new account?

1	You will need the following to install the AT&T WorldNet Software:

•	The latest version of AT&T WorldNet Software on floppy diskettes or CD-ROM with a registration code

•	Credit card (American Express, Visa, MasterCard or Discover)

•	One blank, formatted floppy diskette for backing up your account information after you have successfully installed and registered

2	Shut down any modem software and any Internet software that is already running on the computer (including any AT&T WorldNet Software).

3	Install the appropriate AT&T WorldNet software medium.

a.	If you are installing from CD-ROM, place the installation CD in the computer’s CD-ROM drive.  If you are installing from floppy disk, insert “Disk 1 of 1 – Setup” in the computer’s floppy disk drive.

b.	In the Windows taskbar, click on the Start button then click on Run

c.	In the space provided in the Run window, type the letter of the drive in which you have inserted the installation medium, followed by  :\setup.  If you are installing from floppy disk, type  a:\setup or b:\setup.  If you are installing from CD-ROM, type c:\setup  or  d:\setup or e:\setup.

d.	Click on the OK button, installation begins.

4	Setup is accomplished in three main steps: 1 – Modem setup, 2 - Register Account, and 3 - Install Internet browser.  Each step provides interactive windows that require action or input by you.  Follow the instructions of each AT&T WorldNet Setup window as the installation proceeds.  For information on beginning the installation of AT&T WorldNet Software, click on the Step 1 –Modem setup button.


Step 1- Modem setup

1	AT&T WorldNet® Setup software attempts to find a modem used with your computer. If your modem is not configured, the software prompts you to install the modem and configure it.

  I need help on the first modem Setup screen.

  I need help on the "We found your modem" screen.

2	Next, you are be prompted to enter the telephone number from where you are calling. You are also asked to enter a name for your current location.

  I need help on the Dial Properties 1 screen.

3	Next, you are prompted to set up the dialing properties.  Normally, the default options are appropriate.

  I need help on the Dial Properties 2 screen.

4	You have completed step 1 and can register your AT&T WorldNet Account.


Step 2 - Register account

If the software detects that an AT&T WorldNet account is already on your computer, it automatically uses that account information.  Clicking on the Next button of the first screen of Step 2 displays Step 3.

  I need help on the Existing Account screen.

If the Setup program does NOT detect an AT&T WorldNet® account on your computer, it asks if you want to create a new account or use an existing account.

  I need help on the Account Type screen.

1	If you chose to create a new account, Setup attempts to connect to the AT&T Registration Server.

  I need help on dialing out to the registration server.

2	If you decide to use an existing account that Setup did not detect, you are asked to choose one of two different methods for restoring your existing account file.

  I need help on the Restore Existing Account screen.


Dialing out to the Registration Server

The AT&T registration server can be used for two purposes:

•	To create a new account

•	To restore an account you already have

If you choose to connect to the registration server for either of these reasons, you will be guided through the following steps:

1	The Setup program will ask you to confirm that the dialing properties you have configured so far are correct.

  Click here for help on the Dial Warm Up screen.

2	The Setup program will then proceed to dial out to the registration server.  Once the connection has been established, it will retrieve a list of access numbers in your area and ask you to select a primary and a secondary access number from this list.

  Click here for help with the Select Primary Access Number screen.

  Click here for help with the Select Secondary Access Number screen.

3	Once access numbers are selected, Setup will produce a window that allows you to interact with the registration server directly.  The registration server will guide you through the process of establishing a new account with AT&T or restoring an existing account.  When you get connected, follow the instructions on the screen.

•	To establish a new account, you will need your Registration code (usually found on the packaging that came with your AT&T WorldNet Software) and your credit card information.  You will be asked to choose a price plan, an e-mail name, an e-mail password, a security word, and a local access number.

•	To restore an existing account, you will need your credit card information, your e-mail name, and mail password.

4	When you are finished creating or restoring your account, you will be returned to the Setup program.  Setup will offer you the chance to save a backup copy of your account information.

  Click here for help on the Save Account screen.

  Click here to continue with the description of the Setup program.


Step 3 - Install Internet browser

Perform the following steps to install Internet browser software.

1	AT&T WorldNet® Software installs the Internet browser software that is supplied with it (either Microsoft® Internet Explorer or Netscape Communicator™).  If a similar browser package is already installed on your system, you are offered the option of configuring the existing browser to use AT&T WorldNet® Software instead of installing the new Internet browser software.  If you want to use your currently installed browser software instead of that supplied with AT&T WorldNet Software, click on the Setup Internet software button.

2	After the Browser is installed and configured, AT&T WorldNet Setup informs you that it has finished installing AT&T WorldNet Software.  Account registration is completed, you are now ready to access the Internet.  If you need additional help with the Finished! Setup window, click on the I need help to Finish! button.  If you need to return to the register account procedures, click on the Go back to Step 2 – Register account button.


How to upgrade your AT&T WorldNet Software
How to upgrade your AT&T WorldNet® Software

Most of your AT&T WorldNet Software is now capable of upgrading itself automatically. The applications that can automatically upgrade themselves are; Setup, Connection Manager, Fix It and Helper.  To learn more about this automatic upgrade process, click on one of the buttons below.

If you want to upgrade other AT&T WorldNet Software, such as your browser and e-mail package, you can either call 1-800-WORLDNET to order the latest software on CD-ROM or follow the steps below to use the download/upgrade option on the AT&T WorldNet home page:

1	Connect to AT&T WorldNet Service by double-clicking on the “Connect to AT&T Worldnet Service” icon on your desktop and then clicking the Connect button.

2	Click the “Service Support” button at the top of AT&T WorldNet home page.

Note: Unless you have changed the home page setting in your browser, the AT&T WorldNet home page is the first page you see each time you connect to the Internet using AT&T WorldNet Service.

If you would rather go directly to the service and support page, type the following URL URL into your browser software:

http://www.worldnet.att.net/care

3	Click on the link titled “Downloads & Upgrades.”

4	Select the software you want to download.

5	As the file downloads, write down its name (e.g., wn32ns3.exe) along with the name of the directory(folder) to which it is being copied (e.g., c:\download).

Note: The download may take up to several hours to complete.

6	When the file is finished downloading, click the Start button. Then, select Programs and then Windows Explorer. In Windows Explorer, open on the folder where you saved the downloaded file (e.g., c:\download).

7	Double-click on the file you downloaded (e.g., c:\download\wn32ns3.exe) and follow the instructions on the screen.


How do I restore my account information?

The AT&T WorldNet® Fix It tool is used to restore your account information.  Two of the most common reasons for using Fix It are:

•	You can copy your account information onto a second computer.

•	Restore your account information on your computer if it becomes lost or corrupted.

Perform the follow steps to run Fix It.

1	In the Windows taskbar, click on the Start button, select Programs, click on AT&T WorldNet Software then click on AT&T WorldNet Fix It

2	When Fix It starts, choose either the Local or the Online restore option.  Local restores are generally used to repair damaged account information. Online restores are most often used to copy your account information onto a computer that is already set up to use a different account.  However, if you’re still having difficulties after a Local restore, an online restore usually corrects the condition.

3	Follow the instructions on the screens as Fix It guides you through the process of restoring your account.  If you have chosen the Online Restore option, the AT&T WorldNet Software dials out to the AT&T WorldNet registration server.  Once connected, select the option “I’m already a member but need my account information.”  Have the following information ready.

•	E-mail name.  For example: janedoe@worldnet.att.net

•	E-mail password

•	The last 8 digits of the credit card you use to pay for AT&T WorldNet Service


How do I get help online?

The AT&T WorldNet® Service web site has an entire section devoted to supporting our customers.  To reach this section, click on the “Service Support” button at the top of the AT&T WorldNet home page.

Note: Unless you have changed the home page setting in your browser, the AT&T WorldNet home page is the first page that is displayed when you connect to the Internet using AT&T WorldNet Service.

To go directly to the service and support page, type the following URL into your browser software:

http://www.worldnet.att.net/care


How do I remove my old version of AT&T WorldNet Software?

If you have an older version of the AT&T WorldNet Software, it can easily be removed without affecting a more recent version installed on the same computer.  Follow these steps:

1	Click the Start button and then select Programs.

2	Both versions of the AT&T WorldNet Software should be listed.  Select the OLDER version.

3	Select AT&T WorldNet Software Uninstall.

4	The uninstall utility will start running and ask you to confirm that you want to uninstall the AT&T WorldNet Software.  Click OK to proceed with the uninstall process.

Note: This utility only uninstalls the software in the AT&T WorldNet Software program group.  It does not uninstall your browser and e-mail packages.  If you want to uninstall one of these packages, please run the uninstall utility included with the package you wish to uninstall.


Can I change my e-mail address and/or password?

Your e-mail address cannot be changed without creating a new account, but you can change your password at any time.  To do this you need to access “About My Account” on the AT&T WorldNet® home page.  About my Account allows you to perform several account-related actions, including:

•	Update personal information (name, address, phone number, etc.).

•	Change credit card information.

•	Access usage information and current monthly charges.

•	Change e-mail password.

•	Change pricing plan.

•	Change method of payment for AT&T WorldNet Service.

•	Close account.

For information on accessing your account information click About My Account.


What's the difference between removing AT&T WorldNet Software and canceling my account?
What's the difference between removing AT&T WorldNet® Software and canceling my account?

Internet access isn’t just hardware and software.  It’s a service for which you are billed monthly, much like your local telephone service.  Your AT&T WorldNet Software is simply one of the tools you use to access that service.  Removing it doesn’t cancel your account, it just prevents you from accessing the service with that computer.

Similarly, you can configure the computer to access a different account - and change the account information stored on the computer - by doing any of the following:

•	Creating a new account

•	Restoring an account from the AT&T registration server

•	Importing an account file from disk

However, none of these options actually alters the previous account.  They simply change which account that particular computer accesses.

If you wish to close a particular account (and therefore, stop the monthly charges for that account), you must contact AT&T to do so.  Fortunately, the AT&T WorldNet home page includes an easy-to-use tool for important account-related transactions such as this.  To access this tool, type the following URL into your browser software:

http://www.worldnet.att.net/care/accounts/


How to learn about new releases and updates

The AT&T WorldNet® Software will automatically inform you when an update is available.  When it does so, it will give you the opportunity to download and install the components of the AT&T WorldNet Software that have been updated.

Only the programs in the AT&T WorldNet Software program group will be updated.  Your browser and e-mail software will not be automatically updated as part of this feature.

If you want to download the latest browser and e-mail software, you can often find it in the Downloads/Upgrades section of the AT&T WorldNet home page.  To find this page, type the following URL into your browser software:

http://www.worldnet.att.net/care/

Then, select Downloads/Upgrades.


How do I reinstall AT&T WorldNet Software?
How do I reinstall AT&T WorldNet ®Software?

Reinstalling AT&T WorldNet Software is easy, all you need is the original installation media; CD-ROM or diskettes.   AT&T WorldNet Software reinstalls over the existing software, but does not overwrite your existing account information.  Note: You may need the CD-ROM used to set up Windows.

1	Shut down all components of AT&T WorldNet Software that are currently running.  This may include Setup, Connection Manager or Fix It.

2	To reinstall AT&T WorldNet Software:

a.	If you are installing from CD-ROM, insert the installation CD in the computer’s CD-ROM drive.  If you are installing from diskette, insert “Disk 1 of 1 – Setup” in the computer’s floppy disk drive.

b.	In the Windows taskbar, click on the Start button then click on the Run.

c.	In the space provided in the Run window, type the letter of the drive in which you have inserted the installation medium followed by:  \setup.  If you are installing from floppy disk type  a:\setup  or  b:\setup.  If you are installing from CD-ROM type c:\setup  or  d:\setup  or  e:\setup.

d.	Click on the OK button, reinstallation begins.

3	AT&T WorldNet Setup detects that AT&T WorldNet Software is currently installed and displays a Setup window that stating “A previous installation of the AT&T WorldNet Software has been detected.”

4	Click on the Yes button to install AT&T WorldNet Software over the previous installation.  This does not overwrite your existing account information.

5	The software detects you have an existing account with AT&T WorldNet Service and automatically configures itself using that account information.


How to access "About My Account"

About My Account is accessed through the AT&T WorldNet® Home Page and AT&T WorldNet Customer Service.  Perform the following steps to access About My Account.

1	Connect to AT&T WorldNet as you normally do.

2	In the AT&T WorldNet Home Page, in the bar titled “LINKS” click on the Customer Service button to display AT&T WorldNet Support Home Page.

3	Using the mouse, place the arrowhead on the vertical scroll bar (right side of window), and scroll down until “About My Account” is displayed on the left side of the window.

4	Click on About My Account.


Jump to another message

Congratulations!  You performed a successful jump.  Now, return to "How to use the help system."


How to use the Help system

We understand this may be your first time using a Help system.  This Help system is an online document that is designed to help you correct any conditions that may arise.  When a condition occurs that does not allow you to access or use AT&T WorldNet® Service as you normally would, a help message is displayed.  These conditions are generally minor in nature, and are easily correctable by you.

Each Help message provides procedural steps to correct the condition, and are not difficult or complicated; you will be able to correct the condition by following the steps.  However, AT&T WorldNet Customer Care is available should you need their assistance.

This Help system is designed to “jump” to other messages to correct the condition.  These “jumps” are known as “links.”  When they are activated, the linked message appears.  Take a few minutes to review the different types of  “jumps” or “links” that are used throughout this system.

When you see the blue colored text, click on it to jump to another message.

When you see this button, click on it to

When you see this button, click on it to

  jump to another message.

When you see this shortcut button, click on it to jump to an application screen.

When you are using a help message you have three options that you can perform by clicking on the tabs located in the Tab bar of the Help window.  These options are:

•	Help Topics.  Clicking on the Help Topics tab returns you to the Help system index.  The Help system index is useful for locating additional help topics or categories.

•	Back.  Clicking on the Back tab returns you to the previous message.  This is helpful when multiple help screens are used to correct a condition.  The Back tab is available when it appears as a solid black color.  When the Back tab is “grayed out” there are no previous messages available.  Other messages are not displayed when you click on the grayed out Back tab.

•	Print.  If you would prefer to print the help message, clicking on the Print tab prints the message that is currently displayed on the monitor.

You have completed your review of the Help system.  To register and Setup your AT&T WorldNet Account click on the “Return to Welcome!” button.


Welcome!  Easy as 1, 2, 3!

Welcome, and thank you for subscribing to AT&T WorldNet® Service.  We at AT&T WorldNet Service hope that you thoroughly enjoy using our Internet service and remain a customer for a very long time.

To learn about this Help system click on the blue colored text how to use the help system.

Now that you have learned how the Help system works, we know that you want to install AT&T WorldNet Software, setup your computer and begin using AT&T WorldNet Service right away.  Connecting to AT&T WorldNet Service and using the Internet is as easy as 1, 2, 3.

The first step is to setup the modem so you can dial out and connect to AT&T WorldNet Service.  To begin your account registration click on the Go to step 1 – Modem setup button.


System requirements not met

This screen is displayed when AT&T WorldNet® Setup program detects your computer does not meet the minimum requirements for running AT&T WorldNet Software. The detected errors must be corrected before you can to continue with the installation process.  You can correct the errors and install AT&T WorldNet Software again, or you can exit the Setup program.  The recommended method is to correct the errors then reinstall AT&T WorldNet Software.

Correct the errors and reinstall AT&T WorldNet Software.

Perform the following steps for each listed error:

Select the error you want to correct by clicking on it.

Click on the Solutions button for instructions on how to correct the selected error.

Perform the instructions to correct the error.

When you have corrected the error, click on the Re-Test button.  If the error is corrected, it is removed from the list.  If the error is not corrected, the error remains.  When all errors have been corrected, this screen is not displayed.

Exit AT&T WorldNet Setup.

You can exit AT&T WorldNet Setup without correcting the errors by clicking on the Exit button or the Next button.  However, when AT&T WorldNet Setup is run again the errors will need to be corrected.


Missing Windows components

This screen appears if one or more of the Windows components required to run the AT&T WorldNet® Software have not been installed. Click Next to have Setup automatically install the missing components.

Note: You may need the original CD that you used to install Windows.


Modem warm up

The AT&T WorldNet® Software uses the Modem Warm Up Screen to gather information about who made your modem, what model it is, and how it is connected to your computer.  These things are needed be sure the software can communicate with your modem properly.

First, however, you should close any programs other than AT&T WorldNet Setup that may be trying to use your modem at this time.  If you are not sure which programs use your modem, close everything else.  DO NOT close Setup itself.

  Click here to learn how to close programs.

Once you have closed the appropriate programs, you must decide how the Setup program will obtain the required information about your modem.  Choose the appropriate option and then click Next.

Have Setup auto-detect your modem

Setup will try to find your modem and then ask it for information about itself.  This is usually the easiest way to proceed.

Select your modem from a list

Setup will present you with a list of modems and their manufacturers.  You would then choose the modem you are using from this list.  If the list does not display the exact make and model of your modem, choose the closest modem by the same manufacturer.  Often, there will be no difference at all between the way two modems by the same manufacturer communicate with the AT&T WorldNet Connection Manager software.


Closing programs

To close a program in Windows; using the mouse, right click on the program’s button in the Windows taskbar, then left click on Close in the pop up menu.


Modem detected

AT&T WorldNet® Setup program has detected your system’s modem(s).  In the center of the Setup Modem window, the type of modem that has been detected by Setup is displayed in the drop down box.  Each time Setup is run, it creates a database of the modems detected on your system and generates an alphabetical list of these modems.  However, the type that is displayed is selected by Setup as the default modem.

The list of modems generated by Setup is a pull down list.  If the modem that is displayed is incorrect, click on the down arrow to the right of the list, review the list and click on the correct modem.  If your system’s modem is not listed, click on the “CHANGE” button and follow the instructions to add the modem.

Select your modem from a list

Setup presents a list of modems and their manufacturers; you choose your system’s modem from this list.  If this list does not display the exact make and model of your modem, choose a modem by the same manufacturer.  Example: Your modem is an 3COM U.S. Robotics® 33.6 modem, which is not included in the list.  However, the list does include an 3COM U.S. Robotics® 28.8 modem.  What do you do?  You select the 3COM U.S. Robotics® 28.8 modem.  Your 33.6 modem will operate at its correct speed and communicate with AT&T WorldNet.  It is more important to select modems built by the same manufacturer than modems of the same speed but built by different manufacturers.


External modems

An external modem is used with desktop or tower computers, and is not located inside of the computer’s case.  An external modem is a circuit card that is enclosed in a protective case.  It is connected to the computer with a phone line from the back of the computer to the modem, and another phone line from the modem to the telephone jack.


Internal modems

An internal modem is used with desktop or tower computers and some recent designs of lap top computers, and is located inside of the computer’s case.  An internal modem is a circuit card.  It is connected with a phone line from the back of the computer directly to the telephone jack.


PCMCIA card

PCMCIA external modems are designed for use with lap top computers.  Due to the design of many lap top computers an internal modem is not often included.  However, this is not true of many recent lap top computer designs.  PCMCIA modems are small circuit cards enclosed in a protective case – about the size of a credit card - with a pin connector.  This modem connects to the computer using an internal or external connector and is removed  when it is not used.  It is manufactured with a phone line that connects directly to the telephone jack.

 Would you like to know the definition of PCMCIA ?


PCMCIA definition

PCMCIA is the acronym for; Personal Computer Memory Card International Association, which is the association that governs the standards pertaining to PCMCIA cards.


Dial properties, screen 1

Use this window to let the Setup program know where you are calling from.  Setup uses the area code and phone number entered here to find access numbers that are close to you.  If possible, enter the number of the phone line that your computer is connected to right now.  If you don't know that number, use the number of a line that is as close to it as possible.

Note: This number must be the area code and phone number you are currently at.  If you will be connecting to AT&T WorldNet® Service from other locations, you will have the opportunity to enter more numbers later.

Enter a descriptive name for your current location in the remaining box.  For example: “home” or “work.”  You can enter anything you like here.  If your computer moves around (is a portable), you may have several different locations from which you connect to AT&T WorldNet Service.  Assigning a name to each location allows you to tell the AT&T WorldNet Software to use the settings you have configured for a particular location simply by selecting the right location name.  Otherwise, you would have to change all your settings every time your computer moved!


Dial properties, screen 2

This window configures miscellaneous requirements for dialing out from your current location.  The following options are included:

If you click the Advanced Dial Properties button, these additional fields are available:


Select the type of dialing to use

Selecting the dialing type configures the modem to use tone dialing or pulse dialing when dialing out to connect to AT&T WorldNet® Service.  It is important to match the modem dialing type with the type of dialing supported by your telephone line.

Tone Dialing

Each digit of a touch-tone phone produces a unique tone (audible sound or beeps).  Tone dialing is recommended if your telephone line supports it.  If you do not know if your telephone line supports tone dialing, contact your telephone service provider.

Pulse Dialing

Selecting pulse dialing instructs the modem to employ the dialing technique used by rotary phones.  Rotary phones produces a series of clicking noises for each dialed number.  The number of clicks produced is equal to the dialed number.  Example: dial number 1, one click is heard.  Dial number 2, two clicks are heard.  Dial number 3, three clicks are heard, etc. Pulse dialing must be selected if your phone line does not support touch-tone.  If you are certain your telephone line supports pulse dialing, contact your telephone service provider


Use area code when dialing long distance

In some areas, dialing the area code before certain long distance numbers is not required. If it is not required in your area and you prefer that it not be dialed when connecting to AT&T WorldNet® Service, remove the check from this box.

Note: Dialing the area code for long distance calls is still required in most areas.  If you are not sure what to do in your area, it is best to leave this box checked.


Dial local calls as long distance

In some areas, certain local calls must be dialed as long distance (“1” followed by the area code then the local number).  If this is required in your area, make sure this box is checked.


To disable call waiting

The Call Waiting tones used to indicate an incoming call disrupt modem communications. To prevent disruptions, Call Waiting must be disabled when dialing out with your modem.  Perform the following steps to disable Call Waiting.

In the “How I dial from this location” of the Dialing properties window, click on “This location has call waiting.  To disable it dial:”

1	Click on the drop down arrow and click on the code to disable Call Waiting.

2	Click on the OK button in the Dialing Properties window.

3	Click on the OK button in the Location Properties window.

4	Click on the Connect button to connect to AT&T WorldNet ®Service.

If you are not sure the Call Waiting feature is on the phone line your modem is using or do not know the code to disable it, contact your local telephone company and ask if Call Waiting is on that phone line.


To access an outside line

Some locations, generally in business settings, require that a specific digit(s) or character digit combination be dialed to access an outside line (usually 9 or *9).  Example, in some hotels you are required to dial an “8” to access a local outside line and a”9” to access a long distance line.

When you are dialing from such a location, enter the digit(s) or character digit combination in these entry boxes.  If a specific digit(s) or character digit combination are not required, leave the entry boxes blank.

When you are dialing from home you probably do not need to enter a specific digit(s) or character digit combinations to access an outside line, leave these entry boxes blank.

Note: When you enter the digit(s) or characters in these fields, Setup inserts a comma (,) after each digit or character.  Most modems recognize this as a request to briefly pause before dialing the remaining digits.


Existing account

This screen will be displayed if either Setup or Fix It finds an AT&T WorldNet® account file already on your computer.  In other words, you have installed the AT&T WorldNet Software on this computer before.

Click Next to proceed.  The AT&T WorldNet Software will automatically configure itself to use the account it found on your computer.

What if that’s not the account I want to use?

If you want to use an account other than the one that’s already on your computer, go ahead and finish running Setup or Fix It using the account information that’s already on the computer.  Then, use Fix It tool to change to a different account.  Follow these steps:

Click on the Start button, select Programs, click on AT&T WorldNet Software, then click AT&T WorldNet Fix It

When Fix It starts, choose the Online restore option.  This option connects you to the AT&T registration server.  From there, you can either create a new account or import the information for any existing account (as long as you know your e-mail address and e-mail password).


Account specify

This screen asks you to specify whether you would like to create a new account or use an existing account.  If you don't already have an AT&T WorldNet® account, select Create a new account and then click Next.  The Setup program will dial out to the AT&T registration server.  The registration server will then guide you through the process of signing up for a new account.

If you do already have an AT&T WorldNet account, select I already have an account that I would like to use and then click Next.  The Setup program will provide you with several alternatives for restoring your account information (see the help for the Restore Existing Account screen).


Restore existing account

Your account information can be imported from an existing AT&T WorldNet® account.  The most common reasons for doing this are:

You have an account on another computer; you can copy the account information to this computer.  To copy the account information click on the “Download the account settings from AT&T” button below.

To restore the account information on your computer if it becomes lost or corrupted.  To restore the account information click on the “Restore account settings from a backup file” button or you can click on the “Restore account settings from AT&T WorldNet Fix It” button below.

Note:  If you do not have an existing AT&T WorldNet account, you can register for a new account by clicking on the “Download account settings from AT&T” button below.


Download account settings from AT&T

Selecting this option tells  AT&T WorldNet® Setup Software to connect to the AT&T registration server to restore your account information.

Note: The advantage to selecting this option is that it does not require that you make a backup of your account file.


Restore account settings from a backup file

If you have an AT&T WorldNet® Account and have made a backup copy of your account file, selecting this option is a quick way to copy the information from that existing account file onto your computer.  This is also a quick way of importing an account that you established on another computer.

  Click here to learn more about moving your account from one machine to another.

Note: You must have a copy of your account file (account.txt) from which to restore your account.  If you do not have this file handy, choose the Download the account setting from AT&T option.

Selecting this option and clicking Next produces the Get Account File screen.

  Get Account File screen.


By prompting me to enter my account information manually

This is a third method available for restoring your account information.  However, this option requires that you manually enter (type) your account information EXACTLY as it would have appeared in your original account file (account.txt).  You should only select it if you are instructed to do so by an AT&T WorldNet® Customer Care representative (who can tell you what you need to type).

You could also select this option if you are absolutely confident that you have all the account information necessary to restore your account and type it in correctly (see Account Information Screen1 and Screen 2 ).  For example, you may happen to have printed out your account file and have that printout handy.

However, it's much faster and easier to select the first option in this window ("by connecting to the AT&T registration server").


Get account file

This screen is used to import information about an existing account from a backup account file stored either on a floppy disk or on your hard drive.  There are two common reasons for doing this:

To import information about an account you created on another computer, [image]  click here to see how to copy your account to another computer.

To replace an account file that has been damaged with a backup account file that you made earlier.

Follow these steps to import an account file:

1	Before you can begin, you must have a valid account file that you wish to import. If you do not have such a file, you must click the Back button and then chose the “by connecting to the AT&T Registration Server” option.

  Click here for some tips on locating your account file.

2	If the account file that you would like to use is on a removable disk, make sure the disk containing the file is in the appropriate drive.

3	If the account file that you would like to use is not a:\account.txt, click the Browse button and then select the correct location and filename.

4	Once you have selected the correct file, click Next to continue with the Setup process.


How do I find my account file?

Some typical places you might look for your account file or a backup copy of it are listed below:

Backup files you made intentionally

You may have a floppy disk or a directory on your hard drive containing a backup file you made because you wanted a backup of your account information.

account.txt	A backup file created by the AT&T WorldNet® Setup program.

wnetacct.wna	A backup file used by some earlier versions of the AT&T WorldNet Software.  Since these versions did not create account.txt files, they had a separate "Account Tool" that created this backup file from the information stored in several different files on your system.

Automatic backups

Every time your account file is modified, a backup copy is typically saved under the following name:

c:\windows\wnbackup\account.txt

AT&T WorldNet Account files

By default, the account file currently being used by the AT&T WorldNet Software is saved under the following name:

c:\worldnet\wnsxx\user\account.txt  (Windows 3.1 or 3.11)

c:\program files\worldnet\wnsxx\user\account.txt  (Windows 95 or later)

xx is the version of  AT&T WorldNet Software being used.  Note that the location of the \wnsxx\user directory and all its contents may vary depending on where you decided to install the AT&T WorldNet Software.

Netscape Navigator account files

Older versions of the AT&T WorldNet Software that were shipped with Netscape Navigator created a reg.ini file.  By default, this file was saved to the following location:

c:\worldnet\dialer\reg.ini  (Windows 3.1 or 3.11)

c:\program files\worldnet\program\reg.ini  (Windows 95 or later)

Once again, the location of these directories and their contents may vary depending on where you decided to install the AT&T WorldNet Software.


Account information, screen 1

This screen and Account Information Screen 2 are used to restore existing account files if the account information on your computer has been deleted or corrupted.  They cannot be used to create a new account!   To create a new account, click Back twice and then select "Create a new account."

To use these windows, you must have access to all of your account information that will be entered in both of these windows.  For example, you may have it all written down or may be on the phone with an AT&T WorldNet Customer Care representative who is ready to tell you what to type.  If you do not have access to your account information, click the Back button and select a different option for restoring your account (“by connecting to the AT&T registration server” is the easiest option).

The following information about your account must be entered in this window:

  Your First & Last Name

  Login Name

  Login Password

  DNS 1 and DNS 2

  Click here  to read about the Restore Defaults button.


Your first and last name

The name entered here is copied into the Profile Name field in the main window of the AT&T WorldNet® Connection Manager.  Enter your name as you would like to see it.


Login name

The login name is used to verify your identify each time you connect to AT&T WorldNet® Service.  Normally, you will never see this name, since the Connection Manager software enters it automatically when it dials.

To restore your account, you must enter the login name used for your account EXACTLY as it was before.

Note: The Login Name and Login Password are a matched pair.  You cannot mix and match login names and passwords between accounts.


Login password

The login password used to verify your identify each time you connect to AT&T WorldNet® Service.  Normally, you will never see this password, since the Connection Manager software enters it automatically when it dials.

To restore your account, you must enter the password used for your account EXACTLY as it was before.

Note: The Login Name and Login Password are a matched pair.  You cannot mix and match login names and passwords between accounts.


DNS address 1 / DNS address 2

Each set of these boxes specifies the IP (Internet Protocol) address of a Domain Name Server .  Domain Name Servers translate the verbal names (like joe@xyz.com) that we feel more comfortable using to the numerical addresses recognized by computers on the Internet (other IP addresses).

These fields are pre-populated with the addresses of the AT&T's Domain Name Servers.  You should not change them unless you know the exact numeric address of another DNS server that you would prefer to use. If you accidentally change these fields and would like to restore the original addresses, do one of the following:

Enter the addresses of the AT&T's DNS servers by hand.  They are:

204.127.129.1

204.127.160.1

Click the Restore Defaults button. This will return all of the settings in the window to what they were the last time you successfully and completely ran AT&T WorldNet® Setup.  If you have not run Setup before or have never changed the DNS 1 and DNS 2 settings, they will be restored to the original (factory default) values.


Restore defaults

Clicking this button will return all of the settings in the window to what they were the last time you successfully and completely ran AT&T WorldNet® Setup.  If you have not run Setup before or have never changed these fields, they will be restored to the original (factory default) values.


Account information, screen 2

This screen and Account Information Screen 1 are used to restore existing account files if the account information on your computer has been deleted or corrupted.  They cannot be used to create a new account!   To create a new account, Click the Back button three times and then select “Create a new account.”

To use these windows, you must have access to all of your account information that will be entered in both of these windows.  For example, you may have it all written down, or you may be on the phone with an AT&T WorldNet® Customer Care representative who is ready to tell you what to type. If you do not have access to your account information, click Back twice and select a different option for restoring your account (“by connecting to the AT&T registration server” is the easiest option).

The following information about your account is entered in this window:

  E-mail address

  E-mail (POP) Password

  POP Server

  SMTP Server

  NNTP Server

  Home Page

  Click here  to read about the Restore Defaults button.


E-mail address

The address people use to send e-mail to you.  To restore your e-mail service, you must enter this information EXACTLY as it was before.  An example AT&T WorldNet® e-mail addresses: John@worldnet.att.net or Mary@worldnet.att.net.


E-mail (POP) password

The password used to retrieve your incoming e-mail from the server that holds it for you (POP stands for Post Office Protocol).


POP Server

The address (in DNS format) of the server that holds your incoming e-mail until you retrieve it (POP stands for Post Office Protocol).


SMTP Server
SMTP Host / SMTP Server

The address (in DNS format) of the server that handles all of your outgoing e-mail (SMTP stands for Simple Mail Transfer Protocol).


NNTP Server

The address (in DNS format) of the server that delivers your Internet news (NNTP stands for Network News Transfer Protocol).


Home Page

The address (URL) of the web page that is displayed each time you connect to AT&T WorldNet® Service.

Note: Because many Internet users have chosen to create their own pages for this purpose, the term “Home Page” is also used now for a web page that a user has customized to express his or her interests or personality.


Change dialing properties

This window allows you to make changes to the dialing properties you have configured so far.  The settings available in this window include:

Note: All of these settings should already be configured.  They were displayed earlier in Setup. If you are satisfied with these settings, click OK without making any changes.


Area code and phone number

Enter the area code and phone number from which you are dialing.

Note: In the United States, the area code must be three digits and the phone number must be the seven digits that follow the area code.


Dial warm up

This screen appears when the Setup program is ready to dial out to the AT&T registration server.  The registration server will be used for two purposes:

To obtain a list of local access numbers .

To register your account with AT&T (setup billing, obtain an e-mail address, etc.)

Before you continue, examine the digits that will be dialed.   The digits that will be dialed before the 1-800 number should now be the correct digits needed to dial out from your current location (based on the information you entered earlier).  For example, if you need to dial “9” to get an outside line, the 9 should appear at the beginning of the numbers to be dialed.  If the digits shown are not what you would need to dial in order to connect to the 1-800 number shown, click Change Properties to double-check the dialing properties you configured earlier.

  Click here for help on the Change Properties window

Note: The 1-800 number itself is already correct and cannot be changed.

Once the number to be dialed looks correct, click Next to continue the Setup process.


Select primary access number

This window displays a list of access numbers that are near the area code and telephone number you entered earlier.  Select the access number that you would prefer to use by clicking on it.  In most cases, the number that is closest to you is the best choice. For example, a number in the same town as you are dialing from should usually be chosen before a number in a different town.

When you have chosen the number you want to use, click Next.


Select secondary access number

This window asks you to select a secondary access number that will be dialed if the primary number you just selected is busy.  In some cases, you may decide that none of the remaining numbers are acceptable.  For example, the remaining numbers might be billed as long distance (ideally, you do not want to have to pay long distance charges just to connect to AT&T WorldNet® Service).  If there are no acceptable numbers remaining, click Use the primary number as the backup.

Note: If there is only one access number available in your area, the Setup program will use that number for both the primary and the secondary automatically.

Click Next when you have chosen the number you want to use.


Save account

This screen appears when the Setup program has finished creating the account file (account.txt) containing the information you have configured so far.  The AT&T WorldNet® Software will load this file each time it is run so that it can configure itself for your use.

The file is actually stored under the program files/worldnet/wnsxx/user directory of your hard drive (where xx is the version of the AT&T WorldNet Software).  Note that the location of the /wnsxx subdirectory and its contents may vary depending on where you chose to install the AT&T WorldNet Software.

A backup copy of this file has also been created in the windows/wnbackup directory.

We recommend that you make an additional backup copy on floppy disk at this time.  A backup disk will be useful if both copies of your account file are corrupted or if you want to setup another computer to use the same account.  Follow these instructions:

1	Place a blank floppy diskette in the appropriate drive.

2	Check the box marked “Your account information will be saved in.”

3	Choose the letter of your floppy drive from the menu on the right.

4	Click Next.

If you do not want to make an additional backup of your account file, just click Next to continue.


Retrieve Internet software

AT&T WorldNet® Setup must download part of the AT&T WorldNet® Software that will be installed.  To download the required software AT&T WorldNet Setup connects to AT&T WorldNet Service.  Before continuing, review the primary and secondary access numbers that will be dialed.  Verify these access numbers include additional digits required to dial out from your current location (based on the dialing information entered earlier).

Example:  The prefix “9” is required to access an outside line.  The “9” must appear at the beginning of the access numbers to be dialed.

Perform the following steps if the displayed digits are not correct:

1	Click on the Location Properties button then review the Primary and Backup access numbers

2	If the prefix number needs to be corrected or added, click on the Dial Properties button in the Location Properties window.

3	To add the required prefix; using your mouse, place the cursor in the first entry field of the line, “To access an outside line first dial.”  Include the prefix for local and long distance calls if required.

4	Click on the OK button to close the Dialing Properties window.

5	In the Location Properties window, review the Primary and Backup access numbers.  If they are not correct, click on the Change Numbers button.

6	In the Access Numbers window, review the Primary and Backup access numbers list and click on the correct numbers.

7	When completed, click on the OK button of the Access Numbers window.

8	If the Information on Access Numbers Charges wizard appears, review it then click on the OK button.

9	In the Location Properties window click on the OK button.


Install Downloaded software

This screen is for your information.  Click on the Next button to install the software that was just downloaded.


Custom Internet software chosen

You have chosen to use browser and/or e-mail software that the AT&T WorldNet® Setup program does not know how to configure.  You will have to enter some or all of the displayed settings manually.

Check the documentation that came with your Internet software to determine which of these settings must be configured for your software to operate correctly and for instructions on configuring the required information.

World Wide Web Browser

  Home Page

E-mail

  Address

  SMTP Host

  Pop Server

News Reader

  News Server


Setup Internet software

The box labeled “Internet Software” at the top of this window identifies the browser software that is included with this version of the AT&T WorldNet® Software. If you already have the same version of the browser installed or if you have a version that is very similar to it, you will be presented with the following options:

  Configure your existing software.

  Install over existing software.

If you would rather use a different Internet software package, click the Change button.

  Click here for help on the Choose Internet Software window.

When you’ve made a selection, click the Next button to proceed.


Configure your existing software

Choosing this option tells Setup to configure the browser software that is already installed on your computer rather than install the new software.  The following settings will be modified so that your existing software can be used with AT&T WorldNet® Service:

home page

e-mail servers

newsgroup server


Install over existing software

Choosing this option tells Setup to install the new browser software included with the AT&T WorldNet® Software and configure it as the default browser to use when you connect to the Internet.  Essentially, you upgrade your existing browser software to the browser included with the AT&T WorldNet Software.

This option can also be chosen if you need to reinstall the same browser software later.


Choose Internet software

Use this screen to specify which Internet software (browser) you would like to have Setup configure for use with AT&T WorldNet Service.  The items which Setup typically configures are: e-mail server, news server and browser favorites or bookmarks.

Note: You only need to choose your primary Internet software here.  Additional Internet packages can be added later.

Configuring “supported” software

The top half of this window contains a list of “supported” Internet software.  There are two types of software that are listed here:

Software already installed on your computer that AT&T WorldNet Setup recognizes and knows how to configure.

Software that can be installed by this version of AT&T WorldNet Setup.

To use one of the listed packages, click “Configure the following browser, mail and news package.”  Then, select the software you want to use and click OK.  Setup will automatically configure the selected software to work with your AT&T WorldNet account.

Choosing not to configure software

Selecting “Do not configure any browser, mail, or news package” instructs Setup to proceed without configuring any Internet software.  There are basically two situations that call for this:

Setup can’t configure the software you want to use (your software isn’t listed in the Supported Internet software box).  Note that this is also true if you haven’t installed the software you want to use yet.

 The software you want to use is listed in the “Supported Internet software” box, but you don’t want Setup to change its e-mail, news and bookmarks/favorites.

If you want the software that you chose not to configure to be automatically started each time you connect to the AT&T WorldNet Service, do the following:

If the software you want to use is already installed on your system, click the Browse button and select the executable (.exe) file that must be run in order to start the desired software.

If the software you want to use is not already installed on your system, you will be able to add it later (You must finish running Setup and then install the desired software first).

  Click here for instructions on adding software later.


Finished!

This screen informs you that Setup has finished installing the AT&T WorldNet® Software. If you want to start using the Internet right away, click “Connect to AT&T WorldNet Service” when finished.  Click the Finish button to exit the Setup program.

If you want to connect to the Internet later, double-click the “Connect to AT&T WorldNet Service” icon on your Desktop.


Connection Manager, main window

This is the first window you see each time you run AT&T WorldNet® Connection Manager software. There are essentially three different things you can do in this window:

Connect to AT&T WorldNet Service using the current settings

Click the Connect button. (This is probably what you will do most of the time you start the Connection Manager software).

Change the current settings

Although the Setup program has configured all the necessary connection settings for you already, you can do any one of the following if you would like to change them:

Change your account profile settings by clicking on the Profile Properties button.

  Profile Properties

Select a different location from the list.  You can add a different location or edit an existing one by clicking on the Location Properties button.

  Location Properties

If you want to change the optional settings (preferences), click the Options button.

  Options

Exit the Connection Manager without connecting

Click the Close button.


Profile properties

You can use the Profile Properties window to view the current settings for your user account and to specify what additional software is loaded each time you start the AT&T WorldNet® Connection Manager software.

Click the Details button to view your account information.

Checking the box marked “Start the Internet Software after connecting to AT&T WorldNet Service” tells the Connection Manager to load the software listed below (your browser software) each time you connect to the Internet.  Removing the check from this box tells the Connection Manager not to start this software.

Click the Add button to tell the Connection Manager software about an additional piece of software it should start every time you connect to the Internet.  For example, you may want to start an Internet telephony program.


Profile details

This window contains information about how your AT&T WorldNet® account is set up.  The following items are listed.

World Wide Web Browser

  Home Page

E-mail

  Address

  SMTP HOST

  POP Server

News Reader

  News Server


Address

The address people use to send e-mail to you.


Location properties

The Location Properties window is used to change the dialing properties associated with specific location. This screen is also used to configure the modem(s) attached to your computer and to switch between them if you have more than one.

How to

  Select a set of location properties for dialing

  Add a new location

  Delete a location

  Specify which modem to use

  Add, delete, or configure a modem

  Select new access numbers

  Manually edit the numbers to be dialed

Note: Clicking on the Dial Properties button produces the Dialing Properties window.

  Dial Properites


How to select a set of location properties

The box labeled “I am dialing from:” contains a list of all the locations you have defined.  Select the location from which you want to dial out.

Note: You may still have only the original location whose dialing properties were configured when you ran the AT&T WorldNet® Setup program.  If you like, you can add other locations to the list.

  How to add a new location.


How to add a new location

Follow these steps to add a new location to the list:

1	Click on the Dial Properties button in the Location Properties window of the Connection Manager software.

2	Click on the New button in the Dialing Properties window, enter a name for the new location, and then click OK.

3	Fill in the remaining Dialing Properties for the new location.

Note: If you want calls from this location to be billed to a calling card, check the “Dial using Calling Card” box. Click on the Change button to fill in the information about the card you will be using.

4	Click OK to return to the Location Properties window.

 Click here  if the location you are creating is outside of the USA.

5	Click on the Change button next to the access numbers.

6	The Connection Manager software will prompt you for the phone number that you are dialing from.  Once you enter your phone number and click OK, it will attempt to retrieve a list of local access numbers based on the phone number just entered and the area code entered in Step 3.  This is accomplished by dialing out to an AT&T server that has an up to date list of access numbers.

7	When the Connection Manager has finished retrieving access numbers, select a primary and a secondary access number from the lists displayed and then click OK to return to the Location Properties window.

8	If the numbers displayed in the access numbers to be dialed boxes still are not exactly what they should be, you can manually edit them by clicking on “Manually edit dialing characters “and then modifying the numbers displayed.  For example, you may have been given a specific access number to be dialed that was not listed in the access numbers window.

9	Click OK to exit the Location Properties window.


Creating an international location

If you are dialing from a location outside of the USA, you must do one of the following:

Obtain a local access number from AT&T and manually enter it.

It is also possible to use an access number within the USA that you already know about. However, please note that this causes you to be billed for an international long distance call each time you connect to AT&T WorldNet® Service.

Manually entering access numbers

Once you have obtained an access number that you would like to use, complete the location setup by doing the following:

1	Click “Manually edit dialing characters” in the Location Properties window.

2	Type the access number you wish to use in the space marked “Primary access number to be dialed.”

3	Click OK to exit the Location Properties window.


How to delete a location

Follow these steps to delete a location from the list:

1	Click the Dial Properties button in the Location Properties window of the Connection Manager software.

2	In the box marked “I am dialing from;” select the name of the location you wish to delete.

3	Click on the Remove button.

Note: If you have only one location in the list, you will not be allowed to remove it.  You must create a second location before you will be allowed to delete the first one.


How to specify which modem to use

The box labeled “Modem:” contains a list of all the modems you have installed on your computer.  Select the one you wish to use to connect to AT&T WorldNet® Service.

If you wish, you can add a new modem or configure one that has already been installed.

  How to add, delete, or configure a modem.


How to add, delete, or configure a modem

Clicking the Configure… button in the Location Properties window displays the Modem Options window.  This window allows you to do the following:

Add a new modem

To add a new modem, click the Add… button.  Follow the instructions on the screen to install the new modem (this is the same modem setup wizard that you saw when you installed the AT&T WorldNet® Software).

Delete a modem

To delete a modem, select the modem you want to delete from the list at the top of the window.  Then, click on the Remove button.

Configure a modem

To configure a modem that has already been installed, select the modem you want to configure form the list at the top of the window.  Then, click on the Properties… button.


How to select new access numbers

Follow these steps to change the access numbers defined for a specific location:

1	If you are planning to change the area code (or any other dialing property), you should do that first by clicking on the Dial Properties button.

   Click here for information on the Dial Properties window.

2	Click on the “Change” button next to the access numbers in the Location Properties window.

3	If the lists of access numbers displayed contain numbers which are appropriate to the new location, select the numbers you want to use.

If they do not contain appropriate numbers, click on the “Update Access Numbers” button.  The Connection Manager will attempt to retrieve a list of access numbers that are appropriate for the area code entered for this location in the Dialing Properties window.  Within the USA, this is accomplished by dialing out to an AT&T server that has an up to date list of all access numbers.  For international locations, the numbers will be loaded from a file already on the computer.

Note: If you are dialing from a number that has recently been given a new area code, there is a small possibility that the new area code hasn’t been added to the database of access numbers yet.  If this is the case, you won’t see any access numbers here.  To remedy this, try entering the older area code in the Dial Properties window.

4	When you are finished selecting access numbers, click on the OK button to return to the Location Properties window.

5	If the numbers displayed in the access numbers to be dialed boxes still are not exactly what they should be, you can manually edit them by clicking on "Manually edit dialing characters" and then modifying the numbers displayed.  For example, you may have been given a specific access number to be dialed that was not listed in the access numbers window.

6	Click on the OK button to exit the Location Properties window.


How to manually edit the numbers to be dialed

If you have configured everything in the Dial Properties window and selected appropriate access numbers, the numbers displayed in the “Primary access number” and “Secondary access number” boxes should already be correctly formatted.  However, if you want to manually change the numbers to be dialed, click on “Manually edit dialing characters.” You will then be allowed to edit the numbers displayed.


Dialing properties

The screen is actually part of Windows itself rather than part of AT&T WorldNet® Software.  Windows uses these settings to determine how to dial out from a particular location.

This screen is different in Windows 95 and 98.

  Dialing Properties (Windows 95)

  Dialing Properties (Windows 98)

If your calling card information is not present, it may have been removed for one of the following reasons:

You upgraded your computer’s operating system from Windows 3.X to Windows 95 or 98.

Recently installed an upgraded version of AT&T WorldNet Service Software.


Windows 95 dialing properties

The Windows 95 version of the Dialing Properties window contains the following:

Where I am

  I am dialing from

  The area code is

  I am in

How I dial from this location

  To access an outside line, dial

  Dial using calling card

  This location has call waiting.  To disable it, dial

  The phone system at this location uses

(no category)

  Dial as a long distance call


Windows 98 dialing properties

The Windows 98 version of the Dialing Properties window contains the following:

  I am dialing from

  I am in this country/region

  Area code

  Area code rules

When dialing from here

  To access an outside line

  To disable call waiting, dial

  Dial Using

  For long distance calls, use this calling card

  Dial as a long distance call


I am dialing from

Select the name of the location whose dialing properties you want to configure.  If you want to create a new location click the New… button.  If you want to delete a location, select it and then click the Remove button.

Note: If you have only one location in the list, you cannot remove it.  You must create a second location before you can delete the first one.


Area code

Type the area code from which you are dialing.

If you are dialing from a country other than the United States, type your city code here.  Do not include the leading 0.  For example, if your city code is 071, just type 71.


Area code rules

Clicking this button produces a window that allows you to configure special requirements for dialing from this location’s area code.  For example, some area codes require that you always dial the area code, even when placing a local call.  Conversely, some area codes allow you to dial neighboring area codes as if they were local calls.

Note: These are very special cases.  In most locations, you will not need to configure any area code rules.


I am in

Select the country from which you are dialing.  The number in parentheses is the country code used to dial a particular country using international long distance.  When dialing from a country outside of the USA you will be paying International long distance rates to connect to AT&T WorldNet® Service.


I am in this country/region

Select the country and/or region from which you are dialing. When dialing from a country outside of the USA you will be paying International long distance rates to connect to AT&T WorldNet® Service.


Dial using tone or pulse

This configures whether the modem will dial out using touch-tone dialing or using pulse dialing.

Tone Dialing

Each digit dialed on a touch tone phone produces a unique tone.  Tone dialing is recommended if your phone line supports it.  If you are unsure whether your phone line supports touch-tone, contact you local telephone service provider.

Pulse Dialing

Instructs the modem to use the pulse dialing technique employed by rotary phones.  Pulse dialing phones produce a series of clicking noises for each digit dialed (the number of clicks is equal to the digit dialed).  You must select pulse dialing if your phone line does not support touch-tone.


Dial using calling card

If you want calls from this location to be billed to a calling card, check the “Dial using Calling Card” box.  Then, click on the Change button to fill in the information about the card you will be using.

  Change Calling Card.


For long distance calls, use this calling card

If you want long distance calls from this location to be billed to a calling card, check the box labeled “For long distance calls, use this calling card.”  Then, click the Calling Card button to fill in the information about the card you will be using.


Change calling card

This window is used to select and configure the calling card to be used when connecting to AT&T WorldNet® Service.  The box marked “Calling card to use” contains a list of common calling card types.  Select a calling card from the list and then enter your card's number in the box below.

If you cannot find your calling card in the list, you can add your card to the list by clicking on the New… button.  You will be asked to enter a name for the new card.  Once you have entered the new name, click OK and then click on the Advanced… button to configure the card's dialing rules (this produces a blank copy of the Dialing Rules window).

Selecting any calling card from the list and then clicking the Advanced… button produces a copy of the Dialing Rules window containing the rules used to dial with that calling card.


Dialing Properties: Calling card information

Calling card information is important for placing long distance and international calls.  The following procedures allow you to create a new calling card remove an existing calling card, and to create the sequence on how to place calls with the calling card for long distance and international calls.

1	In the Connection Manager window, click on the Location Properties button.

2	In the Location Properties window, click on the Dial Properties button.

3	In the Dialing Properties window, click on the Calling Card button.

4	If you want to add a new calling card, click on the Add Calling Card button.  If you want to remove a calling card, click on the Remove Calling Card button.


Dialing rules table of values

The following codes may be used in the fields of the Dialing Rules window:

0-9	Dialable digits.

A-D	Dialable digits.  Tone dialing only.  Used for special control on some systems.

E	Country code.

F	Area Code or City Code.

G	Local Number.

H 	Card Number.

*, #	Dialable digits.  Tone dialing only.

T 	The following digits are to be tone dialed.

P	The following digits are to be pulse dialed.

,	Pause for a fixed time.

! 	hookflash.  (half second on hook, half second off hook).

W 	Wait for a second dial tone.

@	Wait for quiet answer (ringback followed by 5 seconds of silence).

$	Wait for calling card prompt (“bong”).  Note that not all modems support this function.  If you are having trouble with a calling card entry using this code, try substituting 3 or 4 commas ( ,,,, ).

?	Ask for input before dialing continues.

  Click here  for an example.


Dialing rules example

The rules for “Calling card via 0” (one of the pre-defined cards) look like this:

Calls within the same area code: G

G	Dial the local digits of the access number only

Long distance calls: 0FG$TH

0	Dial “0”

FG	Dial the area code and local digits of the access number

$ 	Wait for the “bong” from the telephone company

TH 	Tone dial the digits entered in the “Calling card number” box of the Change Calling Card window

International calls: 01EFG$TH

01	Dial “01”

EFG	Dial the country code, area code, and local digits of the access number

$ 	Wait for the “bong” from the telephone company

TH 	Tone dial the digits entered in the “Calling Card number” box of the Change Calling Card window


Connect options

The Connect Options window contains several settings for the Connection Manager that are not tied to a specific Location or a specific user account.  These settings include the following:

  Automatically connect when your Internet Application is started.

  Minimize dial status window after connected

  Automatically display Help  when an error occurs


Automatically connect when your Internet application is started

When this box is checked (default), your modem will automatically dial out to connect to AT&T WorldNet® Service whenever an application attempts to access the Internet (and you are not already connected to AT&T WorldNet Service).  Note that the "Prompt before dialing" box controls whether you will be asked to confirm that you want to connect to the Internet each time the modem automatically dials out.

If you remove the check from this box, you must manually instruct the modem to dial out each time you want to connect to AT&T WorldNet Service.  To do this, start the AT&T WorldNet Connection Manager software and then click the Connect button.


Minimize dial status window after connected

When this box is checked (default), the dial status window is minimized (reduced to a button on the Taskbar ) once a connection to AT&T WorldNet® Service is established.

If you remove the check from this box, the dial status window remains on the screen and displays information such as the total length of time you have been connected.


Automatically display AT&T WorldNet Help when an error occurs
Automatically display AT&T WorldNet® Help when an error occurs

This option is the default selection, the appropriate AT&T WorldNet Help message is automatically displayed whenever an error occurs.

When this option is not selected, the appropriate help message is not automatically displayed by the help system when an error occurs, you must click on the Help button in the displayed error window.

Note:  AT&T WorldNet Help can be run from the desktop by double-clicking on the AT&T WorldNet Help icon.


Software update available

AT&T WorldNet® Software has determined that an update for your current software installation exists.  AT&T WorldNet Service periodically releases new versions of its software to take advantage of technologies that regularly emerge from our development team and from the Internet.  You should upgrade to the most up-to-date software as soon as it becomes available.  Perform the following steps to update your software.

1	To begin the update process, click on the Update Now button.

2	The Update File Download window is displayed indicating the update’s progress.  Should you decide to stop the update, click on the Cancel button.  The software remembers where it was canceled and continues the update from that point the next time the Update Now button is activated.

3	When the download is completed, the Software Download Completed window appears indicating the software update files have been successfully downloaded.  The changes will be applied the next time Windows is started.

4	If you would rather postpone and update your software at a later time, click on the Update Later button.  You will have another opportunity to apply this update in 30 days.


Resume download of update file

The AT&T WorldNet® Software has determined that a previous attempt to download an update failed or was canceled, and is offering to resume the download where it was terminated.  AT&T WorldNet Software has calculated the time it will take for the update to be completed.

1	To resume the update process, click on the Update Now button.

2	The Update File Download window is displayed indicating the update’s progress, continuing the update from the point where it was terminated.

3	When the download is completed, the Software Download Completed window appears indicating the software update files have been successfully downloaded.  The changes will be applied the next time Windows is started.


What is a "Location"?
What is a “Location?”

A "Location" is a collection of settings that tells the AT&T WorldNet® Connection Manager what it needs to know to dial out from a specific locale.

If you do not have a portable computer you will probably have one set of Location Properties.  If you have a portable computer you can define an additional set of properties for each location you dial out from, then switch between them depending on your location when you are dialing.  For example, you may have a “home” location and a “work” location.

Creating a new location name is different in Windows 95 and Windows 98.  To create a new location name in Windows 95 click on the Windows 95 Location Name button.  To create a location name in Windows 98 click on the Windows 98 Location Name button.

Locations can be added and modified in the Location Properties window (click on the Location Properties button in the Connection Manager’s main window).


Primary access number changed

The primary access number was selected by you as the first telephone number dialed by your computer to access AT&T WorldNet® Service.  Due to availability at your location the primary access number can no longer access AT&T WorldNet Service, a new number must be selected.  Perform the following steps to select a new access number for your location.

1	Click on the Update Now button to display the Access Numbers window.

2	In the Dialing Properties window, review the Primary Access Number list and click on the telephone number you want as the new Primary Access Number.

3	Click on the OK button to close the Access Numbers window.

4	If you do not wish to select a new number at this time, click on the Update Later button to remove the screen.

Note:  If you do not want this message to be displayed again, click on the Do not show me this notification again message then click on the Update Now button to cancel the program and remove the display from the screen.


Secondary access number changed

The secondary access number was selected by you as the telephone number dialed by your computer to access AT&T WorldNet® Service when the primary access number is busy.  Due to availability at your location the secondary access number can no longer access AT&T WorldNet Service, a new number must be selected.  Perform the following steps to select a new secondary access number for your location.

1	Click on the Update Now button to display the Access Numbers window.

2	In the Dialing Properties window, review the Backup Access Number list and click on the telephone number you want as the new Secondary Access Number.

3	Click on the OK button to close the Access Numbers window.

4	If you do not wish to select a new number at this time, click on the Update Later button to remove the screen.

Note:  If you do not want this message to be displaying again, click on the Do not show me this notification again message then click on the Update Now button to cancel the program and remove the display from the screen.


Primary access number has high usage

The primary access number is currently experiencing high usage making it difficult to access AT&T WorldNet® Service.  For improved performance and access to AT&T WorldNet Service a new primary access number should be selected.  Perform the following steps to select a new primary access number for your location.

1	Click on the Update Now button to display the Access Numbers window.

2	In the Dialing Properties window, review the Primary Access Number list and click on the telephone number you want as the new Primary Access Number.

3	Click on the OK button to close the Access Numbers window.

4	If you do not wish to select a new number at this time, click on the Update Later button to remove the screen.


New access numbers available

A list of new telephone numbers to access AT&T WorldNet® Service is available for your location.  Your computer will continue to use the existing primary and secondary access numbers, or you can select new access numbers from the list.  Perform the following steps to select new primary and secondary access numbers for your location.

1	Click on the Update Now button to display the Access Numbers window.

2	In the Dialing Properties window, review the Primary Access Number list and click on the telephone number you want as the new Primary Access Number.

3	In the Dialing Properties window, review the Backup Access Number list and click on the telephone number you want as the new Secondary Access Number.

4	Click on the OK button to close the Access Numbers window.

5	If you do not wish to select a new number at this time, click on the Update Later button to remove the screen.


Restore account using Online option

Running AT&T WorldNet Fix It and selecting the Online option can restore your account information from the AT&T WorldNet Registration Server.  Perform the following steps to restore your account.

1	Shut down all AT&T WorldNet Software that are currently running.

2	In the Windows taskbar, click on the Start button, select Programs, select AT&T WorldNet Software then click on AT&T WorldNet Fix It.

3	 When the AT&T WorldNet Fix It window is displayed, click on the Online button.

4	When the AT&T WorldNet Fix It screen is displayed, click on the Next button to connect to the AT&T WorldNet Server and begin downloading your account information.

5	When screen 1of the Auto Restore Registration Forms is displayed, enter your e-mail address and password.  If you do not remember these, click on the “Help me find it” button and follow the instructions to retrieve your e-mail address and password.

6	When screen 2 of the Auto Registration Forms is displayed, enter the last eight digits of your credit card then click on the Next button.

7	When you have completed registration click on the Finish button.  Your account information is downloaded and restored on your computer.


Add Calling Card

Perform the following procedures to add a Calling Card.

1	In the Calling Card window, click on the New button.

2	The Create Calling Card window appears; enter the name of the new Calling Card, then click on the OK button.

3	The Dialing Properties wizard appears click on the OK button.

4	In the Calling Card window, enter your Personal ID Number (PIN).

5	Enter the Long Distance Access Number.

6	Enter the International Calling Access Number.

7	To use this card for long distance calls, click on the Long Distance Calls button.  To use this card for international calls, click on the International Calls button.


Long distance calls

Perform the following procedures to enter the long distance call dialing sequence.

1	In the window, click on the Long Distance Calls button.

2	Complete the information for steps 1 through 6 by using the entry field drop down list and selecting the appropriate option.

3	When you have entered all necessary information, click on the OK button.

4	If you wish to use the same calling card for International calls click on the International Calls button in the Calling Card window.  Click on the International Calls button.

5	If you do not want to use the Calling Card for international calls, click on the OK button.

6	In the Dialing Properties window, click on the OK button.

7	In the Location Properties window, click on the OK button.

8	Connect to AT&T WorldNet® Service as you normally do.


International calls

Perform the following procedures to enter the international call dialing sequence.

1	In the window, click on the Long Distance Calls button.

2	Complete the information for steps 1 through 6 by using the entry field drop down list and selecting the appropriate option.

3	When you have entered all necessary information, click on the OK button.

4	In the Dialing Properties window, click on the OK button.

5	In the Location Properties window, click on the OK button.

6	Connect to AT&T WorldNet® Service as you normally do.


Remove Calling Card

Perform the following procedures to remove an existing Calling Card.

1	In the Calling Card window, click on the down arrow of the calling card display field to display the drop down list.

2	Review the list and click on the calling card that is to be removed.

3	Click on the Remove button.

4	When the Are you sure? Wizard is displayed asking; “Are you sure you want to remove the selected calling card?” click on the Yes button.

5	Click on the OK button of the Calling Card window.

6	Click on the OK button of the Dialing Properties window.

7	Click on the OK button of the Location Properties window.

8	Connect to AT&T WorldNet® Service as you normally do.


201 - Busy

The modem received a busy signal when trying to connect to AT&T WorldNet® Service.  The most common reasons for this error are:

•	The phone line is busy.  Your local phone service is experiencing heavy usage or all available phone lines at AT&T WorldNet Service are currently in use.

•	Your modem is not dialing the correct digits to connect to AT&T, it’s dialing a phone number that is busy, or does not access an outside phone line.  For example, to acquire an outside phone line at your facility “9” must be dialed first.  Your modem is not configured to dial “9” first, and is dialing a phone number inside your facility instead of AT&T.

Did this error occur while running Setup?

  Yes

  No, I was just trying to connect to the Internet


Have you changed your dialing properties recently
Have you changed your dialing properties recently?

Changing the settings in the Dial Properties window such as creating a new location entry, causes the modem to dial different digits.  If the dialing properties are configured incorrectly, the modem may be dialing the wrong phone number.

Have you changed your dialing properties?

  Yes

  No, I haven’t changed them since the last time I connected successfully


Checking the dialing properties in AT&T WorldNet Connection Manager
Checking the dialing properties in AT&T WorldNet® Connection Manager

Perform the following steps to verify the dialing properties of Connection Manager Software.

1	In the main window of Connection Manager, click on the Location Properties button then click on the Dial Properties button.

2	Verify the dialing location in the “I am dialing from:” field.

3	In the “I am in this country/region:” and “Area code:” fields, verify the country/region and area code from which you are dialing are correct.  Click on the Area Code Rules button if a prefix such as “1” must be entered before the area code and follow the instructions.

4	If you need to dial a special prefix to get an outside phone line, verify the correct phone numbers are entered in the “For local calls, dial:” and “For long distance calls, dial:” fields of “When dialing from here area” of the window.  If a prefix is not required leave these fields blank.

5	If you have Call Waiting on the phone line the computer is connected to and you need to disable it, click on “To disable call waiting, dial” to place a check mark in the check box.  Enter the correct number from the pull down menu or enter the number manually using the number keys on the computer keyboard.  If you do not have call waiting, make sure the check box is not checked.

6	In the “Dial using:” area, verify the correct dialing protocol is selected (Tone dial or Pulse dial).

7	If you use a calling card for long distance calls click on the “For long distance calls use this calling card”; click on the arrow next to the Calling Card button to browse the list of calling cards then select one.

8	In the Calling Card window click the New button and enter the title of the calling card.  Follow the instructions then click the OK button when finished.

9	Click on the OK button.

10	In the Location Properties window, click on the Change Number button.

11	When the Access Numbers window appears, click on the Update Access Numbers button. The Connection Manager will dial out to retrieve the latest list of access numbers available in your area.  When it has finished, select the Primary and Backup access numbers (these numbers can be the same) then click on the OK button.

12	If “Manually edit dialing characters” is selected, click on the Change Numbers button to update the dialed numbers strings.  If you still require edited dial strings, reselect “Manually edit dialing characters” and manually edit the phone number.

13	It may be necessary to dial your primary access number as a long distance number to save money.  To select this as a long distance number click on the Dial Properties button.

14	At the bottom of the Dialing Properties window, verify the access number displayed in “Number to be dialed:” is correct.


Temporary heavy usage or facilities maintenance

Errors 201, 202, 210, and 222 may be caused by temporary access denial with your local phone service or at AT&T WorldNet® facilities.

If all phone lines of your local phone service or all the modems at AT&T are busy, your call will not go through.

Maintenance issues can produce the same symptoms by causing the facilities of your local phone service or those of AT&T to be temporarily unavailable.  These facilities may be experiencing delays due to routine system maintenance issues.

These symptoms are temporary in nature, try dialing the number again.  If the problem persists, wait a while or try at a different time of day.

Does the problem persist for more than a few hours?

 Yes, Get additional help with this product.

 No, Close AT&T WorldNet Help.


Change primary access number

Your AT&T WorldNet® Software may be trying to connect to modems that are currently experiencing heavy demand.  Changing your primary access number may result in faster connection time.

To change your primary access number now, click on the Update Now button in the High Access Number Usage window.   When the Access Numbers window appears, follow the instructions for selecting a new primary access number.

If you do not want to change your primary access number at this time, click on the Update Later button.  The current primary access number dials AT&T WorldNet Service, and the High Access Number Usage window disappears from the monitor.


Checking the dialing properties when running Setup

Perform the following steps to verify the dialing properties of AT&T WorldNet® Connection Manager Software.

1	In the main window of Connection Manager, click on the Location Properties button then click on the Dial Properties button.

2	Verify the dialing location in the “I am dialing from:” field.

3	In the “I am in this country/region:” and “Area code:” fields, verify the country/region and area code from which you are dialing are correct.  Click on the Area Code Rules button if a prefix such as “1” must be entered before the area code and follow the instructions.

4	If you need to dial a special prefix to get an outside phone line, verify the correct phone numbers are entered in the “For local calls, dial:” and “For long distance calls, dial:” fields of “When dialing from here area” of the window.  If a prefix is not required leave these fields blank.

5	If you have Call Waiting on the phone line the computer is connected to and you need to disable it, click on “To disable call waiting, dial” to place a check mark in the check box.  Enter the correct number from the pull down menu or enter the number manually using the number keys on the computer keyboard.  If you do not have call waiting, make sure the check box is not checked.

6	In the “Dial using:” area, verify the correct dialing protocol is selected (Tone dial or Pulse dial).

7	If you use a calling card for long distance calls click on the “For long distance calls use this calling card”; click on the arrow next to the Calling Card button to browse the list of calling cards then select one.

8	In the Calling Card window click the New button and enter the title of the calling card.  Follow the instructions then click the OK button when finished.

9	Click on the OK button.

10	  In the Location Properties window, click on the Change Number button.

11	  When the Access Numbers window appears, click on the Update Access Numbers button. The Connection Manager will dial out to retrieve the latest list of access numbers available in your area.  When it has finished, select the Primary and Backup access numbers then click on the OK button.

12	If “Manually edit dialing characters” is selected, click on the Change Numbers button to update the dialed numbers strings.  If you still require edited dial strings, reselect “Manually edit dialing characters” and manually edit the phone number.

13	Click on the OK button to exit the Location Properties window.

14	Click on the Connect button to connect to AT&T WorldNet Service.

Did this fix the problem?

 Yes, Close AT&T WorldNet Help.

  No, Continue troubleshooting.


202 - No answer

The dialed number was not answered.  The most common reasons for receiving this error are:

•	Other subscribers are currently using all available lines at AT&T WorldNet® Service.  Although the line is ringing, no modems are available to answer.

•	The correct number isn’t being dialed to connect to AT&T, the modem is dialing a number that cannot be answered.  For example, if dialing “9” is required as the number prefix for accessing an outside line and the modem is not configured to dial “9,” it may be dialing a number inside your facility instead of dialing out to AT&T.

•	The primary access number is a long distance number and the area code requires the prefix “1.”  The prefix is not included in the primary access number; the modem is dialing a number that can not be answered.

Did this error occur while running Setup?

  Yes

  No, I was just trying to connect to the Internet


203 - No dial tone

The phone line used to connect to AT&T WorldNet® Service does not have a dial tone.  Perform the following steps to receive a dial tone.

1	Verify that a phone or other device – such as a fax – are not using the phone line.  Other devices operating on that phone line do not allow the modem to dial out.

2	Verify the phone cable to the modem is properly connected at the computer and the line is properly connected to the jack on the modem (often labeled Line or Phone).

3	Verify the phone cable from the modem is properly connected to the jack (often labeled Wall) and the opposite end is properly connected to the telephone jack (usually located on a wall of the room).

4	Click on the Retry button of the error message window.

Did this correct the problem?

 Yes, Close AT&T WorldNet Help.

  No. Continue troubleshooting.


Listen for dial tone

Ensure the phone line is working correctly and is not in use. If possible, listen for a dial tone on a phone attached to the same line as the modem. You can also check for a dial tone by connecting a phone to the modem jack marked “Phone” and listening with the handset.

Do you hear a dial tone?

  Yes.

  No, I don't hear anything.

  No, The phone line is in use.

  I don't have a phone on this line.


The phone line is currently being used

Other devices - such as a phone or fax - may currently be operating on the phone line used to connect to AT&T WorldNet® Service.  When these devices are no longer in use, try connecting to AT&T WorldNet Service again.

Did this correct the problem?

 Yes. Close AT&T WorldNet Help..

  No. Continue troubleshooting.


204 - Modem initialization error

This error occurs while attempting to dial.  Setup has tried to communicate with your modem preparing it for connection to AT&T WorldNet® Service but the modem did not respond, or responded in a way that was not expected by Setup.

A modem initialization error can occur for one or more of the following reasons:

•	The modem is not properly configured for Windows.

•	Another software application is using the modem.

•	Another software application is using the communication port.

•	The modem is not properly connected to the computer.

•	The modem needs to be reset.

Make sure that other software applications are not using the modem or communications port to which the modem is connected.

Do you have another application running?

  Yes or don’t know.

  No.


Another application may be using the modem

Verify that another application is not using the modem or communications port to which the modem is connected.

1	Check each application running on the Windows taskbarWindows_95_taskbar.

2	Close any application that may be using the modem. This includes software used to connect to other computers as well as fax software.

3	Try to connect to AT&T WorldNet® Service again.

Did this correct the problem?

 Yes, Close AT&T WorldNet Help.

  No, I still cannot connect.


Windows taskbar

The taskbar is usually located at the bottom of your screen and begins with the Start button in the lower-left corner.  If the taskbar is hidden, you can display it by placing the cursor at the bottom of the screen or appropriate edge of the screen where the taskbar is located on the monitor.


205 - Log on error

You can not log on to the AT&T WorldNet® Server; it may currently be busy.  Wait a few minutes then log on again.

Are you still having a problem?

  Yes.

 No, Close AT&T WorldNet Help.


Corrupt name and password

Your login name and password may have been corrupted.  Run the Fix It utility to restore your account.

1	Shut down all AT&T WorldNet® Software that is currently running.  You can leave this help system open.

2	Click on the Start button, select Programs, select AT&T WorldNet Software 2.5 then click on AT&T WorldNet Fix It.

3	Click on the Online button to connect to the AT&T WorldNet Server and begin downloading your account information.

4	When the AT&T WorldNet Registration Forms window is displayed click on the I’m already a member button.

5	When the Ready to Restore Your Settings! Window is displayed click on the Finish button.

6	When the Finished window is displayed click on the Finish button to connect to AT&T WorldNet Service.

Has restoring your account fixed the problem?

 Yes, Close AT&T WorldNet Help.

  No, Get additional help with this product.


206 - No carrier
206 - No carrier signal

The modem reports that it is not hearing a carrier signal from the answering modem at the dialed number.  You may have unplugged your modem from the telephone line, the modem may be turned off (if it is an external modem) or the modem may be in an unresponsive state.

1	Verify the number being dialed is correct then redial.

2	If your system has an external modem; Check external modem connections.Check_external_modem_connections

3	External_modem_connectionsIf your system has an internal modem inside the computer; Check internal modem connections.Check_internal_modem_connections

4	Reconnect to AT&T WorldNet Service as you normally do.

5	If the modem is still not receiving a carrier signal your modem may need to be replaced.

 Click here to close AT&T WorldNet Help.


207 - Communications port in use

Another software program is using the communications port.

1	Close communication applications that are running.

2	Check the Windows taskbarWindows_95_taskbar to locate any communication applications that may be running and close them.

3	Reconnect to AT&T WorldNet® Service as you normally do.

Are you still getting this error?

  Yes, Continue troubleshooting.

 No, Close AT&T WorldNet Help.


Close applications automatically started by Windows

 Windows may be starting communication programs automatically; they need to be closed.  To close programs in Windows 95 applications perform step 1.  To close programs in Windows 98 applications perform step 2.

Note:  In the following steps you are instructed to restart your computer.  It is recommended that you print these instructions before beginning.  Read all of the steps before proceeding.

1	For Windows 95 applications:

•	Click the Start button and select Shutdown Computer.

•	In the Shut Down window, select Restart the computer? if not currently selected.

•	Click on the OK button.

•	As the computer restarts hold down the left shift key on the keyboard when the command line message “Starting Windows 95...” appears.  Continue holding down the left shift key until the Windows hourglass changes to the arrow pointer.

•	Any programs normally started automatically by Windows will not be running at this point.

•	Reconnect to AT&T WorldNe®t Service as you normally do.

2	For Windows 98 applications:

•	Click the Start button and select Shut Down.

•	In the Shut Down window, select Restart if not currently selected.

•	Click on the OK button.

•	As the computer restarts, hold down the left shift key on the keyboard until the Windows hourglass changes to the arrow pointer.

•	Any programs normally started automatically by Windows will not be running at this point.

•	Reconnect to AT&T WorldNet Service as you normally do.

Are you still having a problem?

  Yes.

  No.


Application(s) automatically started by Windows

One of the programs automatically started in the Windows StartUp folder uses the same communications port that your modem is using.  That program needs to be removed from the StartUp folder to connect AT&T WorldNet® Service.

1	Click on the Start button, point to Settings then click Taskbar & Start Menu.

2	Click on the Start Menu Programs tab.

3	In the Customize Start Menu box, click Remove.

4	Click on the StartUp directory and delete any program icons that use the communications port.  If there are no icons in the directory it will not open.

Note: If you want to use the deleted program(s) at another time, you will need to start them manually.

5	Select the icons to delete then click on the Remove button.

6	Click on the Close button.

7	Click on the OK button.

8	Restart your computer and connect to AT&T WorldNet Service as you normally do.

 Click here to close AT&T WorldNet Help.


Check configuration files

Check the following files and disable any automatically loaded programs that may use the communications port.

Note:  It recommended that backup copies of these files be made before checking them.  Backup files are important incase the original file is accidentally deleted, the wrong information is deleted or the file becomes corrupted.  These backup copies can be used to replace the original files.

•	win.ini

•	system.ini

•	autoexec.bat

•	config.sys

1	In the boot drive’s root directory (usually c:\), make copies of autoexec.bat and config.sys.  Name these backup files Autoexec.bak and config.bak.

2	In the Windows root directory (usually c:\windows), make copies of win.ini and system.ini.  Name these files win.bak and system.bak.

  Next, check the win.ini file.


Check the win.ini file

The win.ini file needs to be checked, and the “run=” and “load=” lines will be disabled if they contain programs.  Perform the following steps to check the win.ini file.

1	Click here [image] %!ShortCut(mpframe,sysedit,,) to start Sysedit.

2	Click on the Windows menu and select win.ini to make the file active.

3	Locate the line beginning with “run=”, if it exists.  If there is anything after the “=”, place a semi-colon at the beginning of the line.

4	Locate the lines beginning with “load=”, if they exist.  If there is anything after the “=”, place a semi-colon at the beginning of each line.

5	If changes were made to the file, save it using the File pull down menu then close Sysedit.

Did you make any changes to win.ini?

  Yes.

  No.


Win.ini has been edited

Since a program is being loaded or run by Windows, the computer needs to be restarted checking if the communications port is now free.  For computers with Windows 95 applications perform step 1.  For computers with Windows 98 applications perform step 2.

Note:  In the following steps you are instructed to restart your computer.  It is recommended that you print these instructions before beginning.  Read all of the steps before proceeding.

1	For Windows 95 applications:

•	Click the Start button and select Shutdown Computer.

•	In the Shut Down window, select Restart the computer? if not currently selected.

•	Click on the OK button

•	Reconnect to AT&T WorldNet® Service as you normally do.

•	Open AT&T WorldNet Help and return to this topic.

2	For Windows 98 applications:

•	Click the Start button and select Shut Down.

•	In the Shut Down window, select Restart if not currently selected.

•	Click on the OK button.

•	Reconnect to AT&T WorldNet Service as you normally do.

•	Open AT&T WorldNet Help and return to this topic.

Are you still having a problem?

  Yes.

 No, close AT&T WorldNet Help.


Check system.ini file

The next step is to check system.ini and disable any device drivers that may use the communications port.

1	Click here [image] %!ShortCut(mpframe,sysedit,,) to start Sysedit.

2	Click on the Window menu and select system.ini to make the file active.

3	Locate the [386Enh] section.

4	Review the “device=” lines.  Disable any lines you suspect are using the communications port by putting a semi-colon at the beginning of the line. If there is a line of the form “device=c:\faxware\getcom.386”, it should be disabled.  If you are not positive about your communications software, review the software’s manual or call the manufacturer and ask if it uses the communications port.

5	Save the system.ini if you have inserted a semi-colon at the beginning of any of the “device=” lines.

Did you make changes to system.ini?

  Yes.

  No.


System.ini has been edited

Since you suspect a device driver is using the communications port and have disabled it by placing a semicolon at the beginning of its line in system.ini, you need to restart the computer to check if the communications port is now free.

Note:  In the following steps you are instructed to restart your computer.  It is recommended that you print these instructions before beginning.  Read all of the steps before proceeding.

1	For Windows 95 applications:

•	Click the Start button and select Shutdown Computer.

•	In the Shut Down window, select Restart the computer? if not currently selected.

•	Click on the OK button

•	Reconnect to AT&T WorldNet® Service as you normally do.

•	Open AT&T WorldNet Help and return to this topic.

2	For Windows 98 applications:

•	Click the Start button and select Shut Down.

•	In the Shut Down window, select Restart if not currently selected.

•	Click on the OK button.

•	Reconnect to AT&T WorldNet Service as you normally do.

•	Open AT&T WorldNet Help and return to this topic.

Are you still having a problem?

  Yes.

 No, Close AT&T WorldNet Help.


Check autoexec.bat file

The next step is to check if any TSR (Terminate and Stay Resident) programs have been loaded by any communications software installation packages in the autoexec.bat file.

1	Click here [image] %!ShortCut(mpframe,sysedit,,) to start Sysedit.

2	Click on the Window menu and select autoexec.bat to make the file active.

3	Review any lines that include “.EXE” or “.exe.”  Disable any TSR programs you suspect are using the communications port by inserting “REM” at the beginning of the line containing the suspected .EXE.  If you are not positive about your communications software, review the software’s manual or call the manufacturer and ask if it installs a TSR program that uses the communications port.

4	Save the autoexec.bat if you have inserted REM at the beginning of any line.

Did you make changes to autoexec.bat?

  Yes.

  No.


Autoexec.bat has been edited

Since you suspect that a TSR program using the communications port is installed and have disabled it by placing “REM” at the beginning of its line in autoexec.bat, you need to restart the computer to check if the communications port is now free

Note:  In the following steps you are instructed to restart your computer.  It is recommended that you print these instructions before beginning.  Read all of the steps before proceeding.

1	For Windows 95 applications:

•	Click the Start button and select Shutdown Computer.

•	In the Shut Down window, select Restart the computer? if not currently selected.

•	Click on the OK button

•	Reconnect to AT&T WorldNet® Service as you normally do.

•	Open AT&T WorldNet Help and return to this topic.

2	For Windows 98 applications:

•	Click the Start button and select Shut Down.

•	In the Shut Down window, select Restart if not currently selected.

•	Click on the OK button.

•	Reconnect to AT&T WorldNet Service as you normally do.

•	Open AT&T WorldNet Help and return to this topic.

Are you still having a problem?

  Yes.

 No, Close AT&T WorldNet Help.


Check config.sys file

The final step is to check the config.sys file and disable any device drivers that you suspect may use the communications port.

1	Click here [image] %!ShortCut(mpframe,sysedit,,) to start Sysedit.

2	Click on the Window menu and select config.sys to make the file active.

3	Review any lines that include “.EXE”, “.exe.”, ”.SYS”  or  “.sys”.  Disable any device drivers you suspect are using the communications port by inserting “REM” at the beginning of the line containing the suspected .EXE or .SYS.  If you are not positive about your communications software, review the software’s manual or call the manufacturer and ask if it installs a device driver in config.sys that uses the communications port.

4	Save the config.sys if you have inserted REM at the beginning of any line.

Did you make changes to config.sys?

  Yes.

  No.


Config.sys has been edited

Since you suspect that a device driver is using the communications port and have disabled it by placing “REM” at the beginning of its line in config.sys, you need to restart the computer to check if the communications port is now free.

Note:  In the following steps you are instructed to restart your computer.  It is recommended that you print these instructions before beginning.  Read all of the steps before proceeding.

1	For Windows 95 applications:

•	Click the Start button and select Shutdown Computer.

•	In the Shut Down window, select Restart the computer? if not currently selected.

•	Click on the OK button

•	Reconnect to AT&T WorldNet® Service as you normally do.

•	Open AT&T WorldNet Help and return to this topic.

2	For Windows 98 applications:

•	Click the Start button and select Shut Down.

•	In the Shut Down window, select Restart if not currently selected.

•	Click on the OK button.

•	Reconnect to AT&T WorldNet Service as you normally do.

•	Open AT&T WorldNet Help and return to this topic.

Are you still having a problem?

  Yes.

 No, Close AT&T WorldNet Help.


Do you need more help?

You have performed the recommended fixes and you know the communications port is not used by:

•	Applications started by the user.

•	Programs in the StartUp folder.

•	Programs loaded or run by Win.ini.

•	Device drivers loaded by System.ini.

•	TSR programs loaded by Autoexec.bat.

•	Device drivers loaded by Config.sys.

If you are still having problems with the communications port you may require additional assistance.  Clicking on the ”Your system requires further investigation. Get additional help” button below displays the information needed to contact AT&T WorldNet® Customer Care.

  Your system requires further investigation.  Get additional help.


TSR (Terminate and Stay Resident)

TSR programs are loaded into the computer’s memory when it begins operation and remain there the entire time the computer is operating.  These programs are loaded every time you start your computer to begin operations.


208 - Unable to establish PPP connection

The first step is to check that all the components of Dial-Up Networking are properly installed.

1	Click [image] %!ControlPanel("netcpl.cpl") to open the Network properties of the Control Panel.%!ControlPanel("netcpl.cpl")

2	Click the Configuration tab (if it is not already selected).

3	Look in the list of items “The following network components are installed:”.

Is Client for Microsoft Networks installed?

  Yes.

  No.


209 - Communications port error

An error occurred while accessing your computer’s communications port. Please check the port settings and try again.  If after retrying the condition remains, perform the following steps.

1	Verify the number being dialed is correct then redial.

2	If your system has an external modem; Check external modem connections.

3	If your system has a internal modem inside the computer; Check internal modem connections.

4	Check each application running on the Windows taskbar.

5	Close any application that may be using the modem. This includes software used to connect to other computers as well as fax software.

6	In AT&T WorldNet Connection Manager window, click on the Location Properties button.

7	Click on the Configure button then click on the General tab.  In the field next to the telephone icon, verify the correct modem is listed.  If the correct modem is not listed your system needs to be reconfigured.  Reconfigure your computer.

8	In the field next to Port: verify the correct communications port is displayed.  If an incorrect port is displayed change it to the correct communications port.

9	Click on the OK button.

10	Click on the OK button in the Location Properties window.

11	Click on the Connect button in the Connections Manager window.

12	If the condition continues, restart the computer and try again.  Reconfigure your computer.

If you are still having problems with the communications port you may require additional assistance.  Clicking on the “Your system requires further investigation.  Get additional help” button below displays the information needed to contact AT&T WorldNet® Customer Care.

  Your system requires further investigation.  Get additional help.

 Click here to close AT&T WorldNet Help.


210 - Not a data number

This error occurs when the modem dials but the answering device is not a modem.  The most common reasons for this error are:

•	There is a temporary condition with your local phone service or with the phone service at the AT&T facility you are calling that does not allow the call to be placed.  Instead of being connected your modem receives either a recorded message explaining the problem or nothing at all.

•	Your modem is not dialing the correct digits to connect to AT&T, it’s dialing a phone number that is busy, or does not access an outside phone line.  For example, to acquire an outside phone line at your facility “9” must be dialed first.  Your modem is not configured to dial “9” first, and is dialing a phone number inside your facility instead of AT&T.

•	Your modem is dialing a telephone, fax. machine or cellular phone.  Check the number that is dialed then try again.

Did this error occur while running Setup?

  Yes.

  No, I was just trying to connect to the Internet.


211 - Connection failure

An error occurred while trying to connect to AT&T WorldNet® Service.

Note:  In the following steps you are instructed to restart your computer.  It is recommended that you print these instructions before beginning.  Read all of the steps before proceeding.

1	Reconnect to AT&T WorldNet Service as you normally do.

2	If the condition continues, restart Windows and try again. To restart your computer for Windows 95 applications perform step 3.  To restart your computer for Windows 98 applications perform step 4.

3	For Windows 95 applications:

•	Click the Start button and select Shutdown Computer.

•	In the Shut Down window, select Restart the computer? if not currently selected.

•	Click on the OK button

•	Reconnect to AT&T WorldNet® Service as you normally do.

4	For Windows 98 applications:

•	Click the Start button and select Shut Down.

•	In the Shut Down window, select Restart if not currently selected.

•	Click on the OK button.

•	Reconnect to AT&T WorldNet Service as you normally do.

  Click here to close AT&T WorldNet Help.


212 - Handshake error

Your modem established a phone link with an answering modem.  However, the modems were unable to negotiate communications standards acceptable to both of them.  This negotiation process is called "handshaking," the modems mutually support each other.

This condition may be caused by a phone line that has a lot of noise or interference within your local phone wires or within the wires connecting to AT&T WorldNet® Service resulting in a poor connection.

Disconnect from the Internet and try again.

Did this correct the problem?

 Yes. Close AT&T WorldNet Help.

  No


Continue trying

Handshake errors are usually transient in nature and will often disappear after several reconnection attempts.

Did this correct the problem?

 Yes. Close AT&T WorldNet Help.

  No.


213 - Connection error

The dialing software AT&T WorldNet® Connection Manager detected a failure preventing completion of the dialing process.  There may be a problem with your phone line.  Perform the following steps to check phone line operation.

1	Disconnect the modem from the phone line.

2	Connect a telephone to the phone line and dial a valid phone number.

3	If your phone call was successful click on the Yes button below.

4	If your phone call was unsuccessful click on the No button below.

Were you able to dial successfully?

  Yes.

  No.


Check dial settings

The dial settings may not be correct, they should be verified.  Perform the following steps to verify the dial settings.

1	In the main window of Connection Manager, click on the Location Properties button then click on the Dial Properties button.

2	Verify the dialing location in the “I am dialing from:” field.

3	In the “I am in this country/region:” and “Area code:” fields, verify the country/region and area code from which you are dialing are correct.  Click on the Area Code Rules button if a prefix such as “1” must be entered before the area code and follow the instructions.

4	If you need to dial a special prefix to get an outside phone line, verify the correct phone numbers are entered in the “For local calls, dial:” and “For long distance calls, dial:” fields of “When dialing from here area” of the window.  If a prefix is not required leave these fields blank.

5	If you have Call Waiting on the phone line the computer is connected to and you need to disable it, click on “To disable call waiting, dial” to place a check mark in the check box.  Enter the correct number from the pull down menu or enter the number manually using the number keys on the computer keyboard.  If you do not have call waiting, make sure the check box is not checked.

6	In the “Dial using:” area, verify the correct dialing protocol is selected (Tone dial or Pulse dial).

7	If you use a calling card for long distance calls click on the “For long distance calls use this calling card”; click on the arrow next to the Calling Card button to browse the list of calling cards then select one.

8	In the Calling Card window click the New button and enter the title of the calling card.  Follow the instructions then click the OK button when finished.

9	Click on the OK button.

10	  In the Location Properties window, click on the Change Number button.

11	  When the Access Numbers window appears, click on the Update Access Numbers button. The Connection Manager will dial out to retrieve the latest list of access numbers available in your area.  When it has finished, select the Primary and Backup access numbers then click on the OK button.

12	If “Manually edit dialing characters” is selected, click on the Change Numbers button to update the dialed numbers strings.  If you still require edited dial strings, reselect “Manually edit dialing characters” and manually edit the phone number.

13	Click on the OK button to exit the Location Properties window.

14	Click on the Connect button to connect to AT&T WorldNet Service.

Did this correct the problem?

 Yes, Close AT&T WorldNet Help.

  No, Get additional help for this product.


Contact local telephone company

There is a problem with your phone line.  Contact your local telephone company to correct it.

 Click here to close AT&T WorldNet Help.


222 - All available lines are busy or modem not dialing correctly

The dialed number was not answered.  The most common reasons for receiving this error are:

•	Other subscribers are currently using all available lines at AT&T WorldNet® Service.  Although the line is ringing, no modems are available to answer.

•	The correct number isn’t being dialed to connect to AT&T, the modem is dialing a number that cannot be answered.  For example, if dialing “9” is required as the number prefix for accessing an outside line and the modem is not configured to dial “9,” it may be dialing a number inside your facility instead of dialing out to AT&T.

•	The primary access number is a long distance number and the area code requires the prefix “1.”  The prefix is not included in the primary access number; the modem is dialing a number that can not be answered.

Did this error occur while running Setup?

  Yes

  No, I was just trying to connect to the Internet


223 - Automatic disconnect occurred

AT&T WorldNet® Service software has disconnected your computer from the Internet because you have not been using the connection for a period of time, usually one hour.  Automatic disconnect occurs for two reasons:

•	Prevent users from experiencing excessive telephone and Internet service charges for connections accidentally left open.

•	Ensure the network’s resources are available to users who are actively using them.

If you want to continue using AT&T WorldNet Service, you may reconnect at any time.

 Click here to close AT&T WorldNet Help.


230 - Windows Remote Access Service (RAS) error

When AT&T WorldNet® software attempted to use the Remote Access Service (RAS) component of Windows, Windows responded with an error.  This usually indicates the configuration information used by RAS to connect to AT&T WorldNet Service - called a “connectoid” - is corrupt. There are several methods used to correct this condition, the first is to try connecting again to AT&T WorldNet Service.  If that is not successful, restarting Windows is the next action.  If that is not successful, having AT&T WorldNet Software restore it usually corrects the condition.  Perform the following steps to clear this condition.

1	Correct this condition by reconnecting to AT&T WorldNet Service by;

•	In the Connection Manager window, click on the Cancel button.

•	Click on the Connect to AT&T WorldNet Service icon.

•	In the Connection Manager window, click on the Connect button.

•	If this did not correct the condition proceed to step 2.

2	Correct this condition by restarting Windows.  Restarting windows is different for Windows 95 Operating Systems and Windows 98 operating Systems.  For the procedures on restarting Windows 95 click, on the Restart Windows 95 button.  For the procedures on restarting Windows 98 click, on the Restart Windows 98 button.


Restore Dial-up Networking connectoid

The RAS error has not been corrected by trying to reconnect to AT&T WorldNet® Service or by restarting Windows.  This procedure restores the Dial-Up networking connectoid AT&T WorldNet Service with AT&T WorldNet Software.  Perform the following steps to restore the connectoid.

1	Click on the Start button, select Programs, select Accessories then click on Dial-Up Networking (in Windows 98 this may not be displayed but located in Communications).

2	Click on the AT&T WorldNet Service icon to highlight it.

3	In the Dial-up Networking window, click on the File drop down menu then click on Delete.

4	In the Confirm Connection Delete window, click on the Yes button.

5	Close the Dial-Up Networking folder.

6	In the Windows taskbar, click on the Start button, select Programs, select AT&T WorldNet Software then click Connect to AT&T WorldNet Service.  Note: This recreates the AT&T WorldNet Service connectoid in the Dial-Up Networking folder.

7	Click on the AT&T WorldNet Service icon.

8	In the Connection Manager window, click on the Connect button.

Did this correct the condition?

No. I still get an error.

Yes. Close AT&T WorldNet Help.


Uninstall and reinstall Dial-Up Networking

There may be a missing or corrupt file that is used by Dial-Up Networking.  To correct this, Dial-Up Networking needs to be uninstalled then reinstalled.  Note: You will need your original Windows CD-ROM or diskettes to continue.

1	In the Windows taskbar, click the Start button, point to Settings then click on Control Panel.

2	In the Control Panel window:

•	For Windows 95 operating systems double-click on the Add/Remove Pro… listing.

•	For windows 98 operating systems double-click on the Add/Remove Programs icon.

3	Click on the Windows Setup tab.

4	Click on Communications then in the Description area click on the Details button.

5	In the Communications window, click once on Dial-Up Networking check box to remove the check mark.

6	Click on the OK button to close the Communications window then click on the OK button to close the Add/Remove Programs Properties window.

7	In the Communications wizard, click on the Dial-up Networking check box to insert the check mark and install Dial-Up Networking, then click on the OK button.

8	In the Add/Remove Properties window, click on the OK button then close the Control Panel window.

9	Dial-up Networking is installed. However the computer must be reconfigured.  To reconfigure the computer Windows must be restarted.  Restarting your computer is different for Windows 95 and Windows 98 Operating Systems.  To restart computers with the Windows 95 Operating System, click on the Restarting Windows 95 button and follow the procedures.  To restart computers with the Windows 98 Operating System, click on the Restarting Windows 98 button and follow the procedures.


231 - Port open

The port that your modem uses is in use.

1	Close any communication applications you have previously started.  You may have started them by double-clicking on an icon or by selecting them from the start menu.

2	Check the Windows taskbarWindows_95_taskbar to locate any minimized communication applications that may be running and close them.

3	Try running the AT&T WorldNet® Software again.

Are you still getting this error?

  Yes, Continue troubleshooting.

  No, Click here to close AT&T WorldNet Help.


232 - Connection interrupted

An error occurred in the Remote Access Service (RAS) component of Windows. AT&T WorldNet® Service may be temporarily overloaded.

1	Try again.  You may even want to try a different time of day to see if the telephone network is more reliable at that time.

2	Make sure that nobody else is trying to use another phone on the same line.

3	To try again, click the Reconnect button on the box displaying the error message.

4	Try to connect again at several different times of the day.

Do you have this problem regularly?

  Yes.

 No. Close AT&T WorldNet Help.


233 - Hardware failure

A hardware failure was reported. The problem may be:

•	Incorrect communications port settings.

•	Modem not powered on or connected properly.

  Click here to continue.


234 - Authentication error

Your computer could not establish a Dial-Up Networking connection to AT&T WorldNet® Service. This error occurs when the user has an invalid network password or an invalid credit card number, when the credit card has expired or when the account has been suspended. On rare occasions, this error may be also caused by a bad connection.  Before proceeding, please try connecting to AT&T WorldNet Service again.

Did you successfully connect?

  Yes, Close AT&T WorldNet Help.

  No, I still cannot connect.


Restore your account information

Run the Fix It utility to retrieve the correct account information from AT&T’s registration server.  This will repair most problems that could be causing this error.  Also, if you are receiving this error because your account has been suspended, the registration server will tell you so.  Follow these steps:

1	Shut down all AT&T WorldNet® Software programs that are currently operating, you can leave this help system open if you want to.

2	Click on the Start button, select Programs, click on AT&T WorldNet Software then click on AT&T WorldNet Fix It.

3	Choose the Online Restore option.  You will be connected to the AT&T registration server to download your account information from AT&T.  You will need to know the following:

•	Your e-mail address

•	Your e-mail password

Did the registration server tell you that your account has been suspended?

  Yes.

  No.


Unsuspend your account

Call AT&T WorldNet® Customer Care at:

1-800-400-1447

Tell them that you need to unsuspend your account.

 Click here to close AT&T WorldNet Help.


Try again

Fix It should have corrected the condition.  Try connecting to AT&T WorldNet Service again.

Did you successfully connect?

 Yes, Close AT&T WorldNet Help.

  No, Get additional help with this product.


The port was disconnected due to hardware failure: Windows error

In the following procedures you are instructed to restart your computer.  It is recommended that you print these instructions before continuing.

1	Click here [image] %!ControlPanel("Modem.cpl") to open the Modem Properties.window.

2	Click on the General tab (if not already selected).

3	Click on the first modem in the list.

4	Click on the Remove button.

5	Click on the OK button. Repeat step 3 if you have more than one modem.

6	Reboot your computer. At bootup, Windows automatically detects the modem(s).

Note: After rebooting your computer, run AT&T WorldNet Help and go to the topic, "The port was disconnected due to hardware failure (after reboot)". You can find this topic in the contents under the book Errors By Category -> Windows. You can also find it in the index or use a keyword search.

 Click here to close AT&T WorldNet Help.


Communications port was disconnected due to hardware failure: after reboot

At bootup, Windows should have automatically detected the modem(s).

Click here [image] to open Windows Modem Properties.

Is the modem installed?

  Yes, test my modem.

  No, start the Add New Hardware Wizard to install one.


Reconnect to AT&T WorldNet Service

Try connecting to AT&T WorldNet Service again.

Were you able to connect?

 Yes. Close AT&T WorldNet Help.

  No, Check the modem model.


Modem model

1	Click here [image] %!ControlPanel("Modem.cpl") to open the Windows  Modem Properties.

2	Click on the General tab.

Is the modem model (Standard Modem Types)?

  Yes.

  No. Change the model.


Standard modem types: configuration

Try to connect to AT&T WorldNet® Service again. If the problem continues, contact the modem manufacturer for further assistance on configuring the modem for Windows 95 or Windows 98.

 Click here to close AT&T WorldNet Help.


Change modem model to standard modem types

To remove the existing modem:

1	Click here [image] %!ControlPanel("Modem.cpl") to open the Windows  Modem Properties.

2	Click on the General tab.

3	Select the modem installed by Windows.

4	Click on the Properties button.

5	Note the Communications Port that is selected for the modem in Port. Typically, it will be COM1, COM2, COM3 or COM4. You will need this information when you try to add another modem.

6	Click on the Cancel button.

7	Click on the Remove button.

  Click here to continue.


Add modem: standard modem types

To add a New Modem:

1	In the Modems Properties window, click on the General tab if not already selected.

2	Click on the Add button.

3	In the install New Modem window, click on “Don’t detect my modem. I will select it from a list” to place a check mark in the check box.

4	Click on the Next button.

5	In the Manufacturers box of the Install New Modem window, select “Standard Modem Types”

Do you know the rate of your modem?

  Yes.

  No.


Set rate for modem unknown

Modem rates will be 56000, 28,800, 19200 or 14,400 bps. A modem with a minimum of 14,400 bps is required for AT&T WorldNet® Service.

1	In the Modems Properties Windows, click on the General tab if not already selected.

2	Click on the Properties button.

3	In the Port box enter the communications port COM1, COM2, COM3 or COM4.

4	In the Maximum Speed box, select 56000 bps.

5	Click on the OK button.

6	Click on the Close button.

7	Close the Control Panel window.

  Click here to run modem diagnostics.

Retry connecting to AT&T WorldNet® Service. If the diagnostics fail, change set rate to 28800, then to 19200 if unsuccessful, and then to 14400 if unsuccessful, then run diagnostics again.

Did this correct the problem?

 Yes. Close AT&T WorldNet Help.

  No.


Set rate for modem known

1	In the Manufacturers box of the Install New Modem window, select the correct modem manufacturer.

2	In the Models box select the correct model according to the set rate.

3	Click on the Next button.

4	Select the communications port for the modem installed by Windows.

5	Click on the Next button.

6	Click on the Finish button.

7	Close the Control Panel window.

  Click here to run modem diagnostics.


Add new hardware to your computer

Click here [image] to start the Add New Hardware Wizard and follow its instructions.

  Click here to continue when you have completed the above step.


Account Information

Your account information consists of your e-mail name, and security word or credit card info.


241 - Connection interrupted

The connection was interrupted.  Occasionally the telephone network causes data calls to be dropped. This can also be caused by someone picking up a telephone on the same line that is used to connect to AT&T WorldNet® Service.

1	Try again.  You may want to consider a time of day to decide if the telephone network is more reliable at that time.

2	Verify that no one else is trying to use another phone on the same line.

3	To reconnect, click on the Reconnect button on the box displaying the error message.

4	Try connecting again at different times of the day.

Do you have this problem regularly?

  Yes.

 No. Close AT&T WorldNet Help.


240 - Connection interrupted while dialing

The connection was interrupted. Occasionally, the telephone network causes data calls to be dropped. This can also be caused by someone picking up a telephone on the same line that is used to connect to AT&T WorldNet® Service.

1	Try again.  You may want to consider a time of day to decide if the telephone network is more reliable at that time.

2	Verify that no one else is trying to use another phone on the same line.

3	To reconnect, click on the Reconnect button on the box displaying the error message.

4	Try connecting again at different times of the day.

Does this problem occur regularly?

  Yes.

 No. Close AT&T WorldNet Help.


Try to reconnect

1	Click on the Reconnect button in the error window to reestablish your connection.

2	Repeat step 1several times if you are not able to connect.

Are you still having connection problems?

  Yes.

 No. Click here to close AT&T WorldNet Help.


Call Waiting

You may experience connection problems if you have the call waiting service on the same line you are using to connect to AT&T WorldNet® Service.

Do you have call waiting service on the telephone line that you are using to connect to AT&T WorldNet Service?

  Yes.

  No.

  I'm not sure.


What is Call Waiting?

Call waiting is a service offered by your local telephone company for which you typically pay a monthly fee. When you are using the phone, call waiting alerts you with a beep or signal when another caller is calling you. You can put the first caller on hold, and talk with the second caller.

If the modem is on the same line that has call waiting, call waiting must be disabled. If call waiting is not disabled, you will be disconnected from the Internet when someone tries calling you.

You are given the option to disable call waiting when setting up the AT&T WorldNet software.  If you did not disable call waiting at that time, you can do so now.

  Go back.


I have Call Waiting

Have you disabled call waiting from the Dial Properties in Connection Manager?

  Yes.

  No.


Another telephone interrupted

If you have more than one telephone on the same telephone line that you are using to connect to AT&T WorldNet® Service, it is possible that someone has picked up the other telephone causing the signal to be interrupted.  Check if someone in your home has picked up another telephone.  If someone has picked up the phone, they must hang up so you can continue using AT&T WorldNet Service.

Has someone picked up another telephone?


250 - Connection program error

AT&T WorldNet® Connection Manager software was not able to locate the portion of its program that is used to begin dialing.  Perform the following steps to correct the error.  In the following steps you will restart your computer.  It is recommended that you print these instructions before beginning step 1.

1	Exit Connection Manager and try again.

2	If the error continues, restart the computer then try again.

3	If you still receive this error, the database that tells the software where to locate its components has probably become corrupted. To correct this condition, reinstall AT&T WorldNet Software from the original installation media.

AT&T WorldNet Setup detects your existing account and offers to the existing account information.  Click on “Use Existing Account” to maintain the existing account settings.

 Click here to close AT&T WorldNet Help.


251 - Dial error

An error has occurred while attempting to dial. You need to exit the current program and try again.  Perform the following steps to exit the program and dial again.

Note: In the following steps you are instructed to restart your computer.  It is recommended that you print these instructions before beginning step 1.Close this error message.

1	If AT&T WorldNet® Connection Manager is operating click on the Cancel button, then restart Connection Manager.

2	If you are in AT&T WorldNet Setup click on the Exit button, then restart Setup

Did this correct the problem?

 Yes. Close AT&T WorldNet Help.

  No, I still cannot connect.


Close unnecessary applications

You may not have enough available memory to access AT&T WorldNet® Service, especially if you only have the minimum required memory .

1	Review each application running on the Windows 95 taskbarWindows_95_taskbar.

2	Close all applications other than AT&T WorldNet Setup or AT&T WorldNet Connection Manager and this help system.

3	Try to connect to AT&T WorldNet Service again.

Did this correct the problem?

 Yes. Close AT&T WorldNet Help.

  No, I still cannot connect.


Required minimum memory

The required minimum memory for this version of AT&T WorldNet® Service is 8 Megabytes of RAM.


252 - Disconnect error

The software was unable to correctly disconnect from the Internet while attempting to exit the program.

To ensure that the phone line is disconnected:

•	If your system has an external modem, turn the modem’s power off then back on.

•	If your system has an internal modem, shutdown the computer and turn the power off, wait one minute, then turn the computer back on.

•	Reconnect to the Internet if desired.

 Click here to close AT&T WorldNet Help.


253 - Communications program in use

The software was unable to begin dialing because another communications program is using the modem.  It is not possible to establish a connection with AT&T WorldNet® Service while other communications applications are running.

Note: In the following steps you are instructed to restart your computer.  It is recommended that you print these instructions before beginning step 1.

1	Close all communications applications such as a FAX program and try again.

2	Turn off automatically started programs that may use the selected communications port using the following steps:

•	Click the Start button, point to Settings then click Taskbar & Start menu.

•	Click on the Start Menu Programs tab.

•	In the Customize Start Menu box, click on the Remove button.

•	Expand the Startup directory by deleting any program icons that use the communications port such as FAX programs.

•	Restart your computer and try again.

3	If programs continue to be loaded automatically after completing the steps above, check the config.sys file and autoexec.bat file in the computer’s root directory for communications files that are automatically started.

Are you still getting this error?

  Yes, Continue troubleshooting.

 No. Close AT&T WorldNet Help.


254 - Error locating winsock path

An error occurred in the AT&T WorldNet® Connection Manager program. The AT&T WorldNet Software was unable to determine the path to the winsock.dll file. Usually this error occurs when the installation folder has been removed or renamed.

1	Restart the computer and try again.

2	If the installation folder has been renamed, restore the folder name to "worldnet". Restart Windows and try again.

3	Rerun AT&T WorldNet Setup.

  Click here for instructions on running Setup again.


255 - Error loading communications protocol

An error occurred while loading the communications protocol, AT&T WorldNet® Software was unable to load the necessary Windows communications driver.  Perform the following steps to reinstall the communications protocol.

1	Click on the Start button, point to Programs, point to AT&T WorldNet Software then click on AT&T WorldNet Setup.

2	Perform Setup following the step-by-step instructions as you continue through the Setup windows.

  Click here for instructions on reinstalling the AT&T WorldNet Software.


Reinstall AT&T WorldNet® Software: configure existing Internet browser

1	Shut down any AT&T WorldNet Software (except this help system) that is already running.

2	Run the appropriate installation software.

a.	If you plan to install the AT&T WorldNet Software from CD-ROM, place the installation disk in your CD-ROM drive.

If you plan to install from floppy disk, place AT&T WorldNet Software (Disk 1 - Setup) in your floppy disk drive.

b.	Click the Start button, then click Run

c.	In the space provided, type the letter of the drive in which you have inserted the installation disk, followed by :\setup.  If you are installing from floppy disk, you would type either a:\setup or b:\setup.  If you are installing from CD-ROM, you would probably either type d:\setup or e:\setup.

d.	Click OK.  The installation program will begin running.

3	AT&T WorldNet Setup will detect that you already have AT&T WorldNet Software installed. Be sure to click the Yes button to install over the existing software.

4	This does NOT overwrite your account information.

5	The software will detect the account information already on your computer and automatically configure itself to work with your existing account.

6	Select “Configure existing browser” when presented the option.

 Click here to close AT&T WorldNet Help.


256 - Connection program error: AT&T WorldNet Setup
256 - Connection program error: AT&T WorldNet® Setup

An error has occurred in the AT&T WorldNet® Setup software while attempting to connect to the Internet. It may be that the modem information stored in the AT&T WorldNet databases has become unreadable.

1	Restart the computer and try again.

2	Redetect your modem, by rerunning the Setup program.

3	Let Setup go through the autodetect process, or, if it is detecting the wrong modem, manually select the correct one, by clicking the Change button.

4	After you have redefined and tested your modem through Setup, you can exit the program.

 Click here to close AT&T WorldNet Help.


258 - Cannot locate winsock.dll file

The AT&T WorldNet® Connection Manager Software cannot load the file named "winsock.dll" after connecting. This occurs when another communications application is currently running on your computer preventing a connection to AT&T WorldNet Service.

Note: In the following steps you are instructed to restart your computer.  It is recommended that you print these instructions before beginning step 1.

1	Close all communications applications such as a FAX program and try again.

2	Turn off automatically started programs that may use the selected communications port using the following steps.

•	Click the Start button, point to Settings then click Taskbar & Start menu.

•	Click on the Start Menu Programs tab.

•	In the Customize Start Menu box, click on the Remove button.

•	Expand the Startup directory by deleting any program icons that use the communications port such as FAX programs.

•	Restart your computer and try again.

3	If programs continue to be loaded automatically after completing the above steps, check the config.sys file and autoexec.bat file in the computer’s root directory for communications files that are automatically started.

Are you still getting this error?

  Yes, continue troubleshooting

 Click here to close AT&T WorldNet  Help.


259 - Error loading winsock.dll file

The winsock.dll file may be missing. This error occurs when the software attempts to load the winsock.dll file and cannot find it. The winsock.dll file may have been removed or renamed.

Occasionally, other communications programs will load their own winsock.dll file and rename the AT&T WorldNet® Software winsock.dll file.  Check the computer’s c:\windows directory for a file named “winsock.dll.”  If it is not found, look for a name such as “winsock.old.”  If you discover such a file, rename it winsock.dll.

If you do not locate such a file or you are still receiving this error, shut down all AT&T WorldNet® Software that is currently running; Setup or Connection Manager (you can leave this help system open if you like).  Run Setup again by:

1	Clicking on the Start button, pointing to Programs, pointing to AT&T WorldNet Software then clicking on AT&T WorldNet Setup.

2	Perform Setup following the step-by-step instructions as you continue through the Setup windows.

 Click here to close AT&T WorldNet Help.


260 - Error mapping Winsock API

The AT&T WorldNet® Connection Manager program was unable to use the file named “winsock.dll.”  The winsock.dll file could be corrupted.

Reboot and try again.  If the problem persists try reinstalling the AT&T WorldNet Software.

  Click here for instructions on reinstalling AT&T WorldNet Software.

 Click here to close AT&T WorldNet Help.


261 - Error starting communications protocol

An error has occurred in the AT&T WorldNet® Connection Manager program. The software could not start the winsock.dll.

  Click here for instructions on reinstalling the AT&T WorldNet Software.


262 - Disconnect before closing Windows

You cannot shutdown Windows while connected to AT&T WorldNet® Service. You must first disconnect from AT&T WorldNet Service by choosing Cancel or Disconnect in the AT&T WorldNet Service window before attempting to shutdown.

To disconnect from AAT&T WorldNet Service, in the Windows taskbar click on the AT&T WorldNet button.  When the AT&T WorldNet Service window is displayed, click on the Disconnect button.  When the connection to AT&T WorldNet Service has been disconnected, you can shutdown Windows.

Click here to close AT&T WorldNet Help.


Check external modem connections

If your system has an external modem;

•	Verify the phone cable to the modem is properly connected at the computer and the cable is properly connected to the jack on the modem (often labeled Line or Phone).

•	Verify the phone cable from the modem is properly connected to the jack (often labeled Wall) and the opposite end is properly connected to the telephone jack (usually located on a wall of the room).

•	Verify the Power ON/OFF switch is in the ON position.

•	Verify the power cord is securely connected.

•	Turn the modem off, then on.


Check internal modem connections

In the following steps you are instructed to shutdown and turn off your computer.  It is recommended that you print these instructions before beginning.   You are also instructed to remove the metal cover that protects the electronic devices inside the computer.  You will be instructed to locate and reseat the internal modem card.  If you do not feel that you are capable of performing this task, you may want to bring your computer to a qualified service technician.

If your system has a modem located inside the computer;

•	Verify the phone cable from the modem is properly connected to the jack (often labeled Wall) and the opposite end is properly connected to the telephone jack (usually located on a wall of the room).

•	Click on the Start button then click on Shutdown.

•	Turn the computer off and disconnect the power cord from the power outlet.

•	Remove the metal cover from the computer and locate the modem.  The modem is the device that has the phone cable connected to it.

•	Grab the modem card and gently wiggle it.  If the modem moves easily it is loose and needs to be reseated.

•	Reseat the modem card by firmly pushing on it until it is reseated in its connector.

•	Grab the modem card and gently wiggle it.  If the modem does not move easily it is seated properly.  If the modem continues to move easily repeat the step directly above. After repeating the step above, if the modem remains loose you may want to have your computer serviced by a qualified service technician.

•	Replace the metal cover on the computer.

•	Reconnect the power cord to the power outlet and turn the computer on.


Reconfigure your computer

Reconfiguring your computer may correct the conditions that are currently being experienced on your computer.   Reconfiguring is accomplished by restarting your computer.  To reconfigure your computer for Windows 95 applications perform step 1.  To reconfigure your computer for Windows 98 applications perform step 2.

Note:  In the following steps you are instructed to restart your computer.  It is recommended that you print these instructions before beginning.  Read all of the steps before proceeding.

1	For Windows 95 applications:

•	Click the Start button and select Shutdown Computer.

•	In the Shut Down window, select Restart the computer? if not currently selected.

•	Click on the OK button

•	Reconnect to AT&T WorldNet® Service as you normally do.

•	Open AT&T WorldNet Help and return to this topic.

2	For Windows 98 applications:

•	Click the Start button and select Shut Down.

•	In the Shut Down window, select Restart if not currently selected.

•	Click on the OK button.

•	Reconnect to AT&T WorldNet Service as you normally do.


Area code change

Your dialing area has recently split into new area codes.  Your current primary and secondary access numbers need to be changed to provide you uninterrupted service.

Note: When the Access Number window appears and a message is displayed stating the current selected number is experiencing high usage, it is beneficial to select one of the other numbers on the list to provide better service and faster connection time.

1	Perform the following steps to change your primary access number now.

•	Click on the Update Now button in the Area Code Change window.

•	When the Access Numbers window appears, click on the Update Access Numbers button. The Connection Manager will dial out to retrieve the latest list of access numbers available in your area.

•	When it has finished, select the Primary and Backup access numbers then click on the OK button.

•	Click on the OK button to exit the Location Properties window.

•	Click on the Connect button to connect to AT&T WorldNet Service.

2	If your access number is not displayed on the list of access numbers and you still wish to use it, you must re-enter it manually with the current area code to provide uninterrupted service.  Perform the following steps to re-enter your primary and secondary access numbers.

•	Close AT&T WorldNet® Software then click on the Connect to AT&T Worl… icon.

•	In the Connection Manager window click on the Location Properties button.

•	In the Location Properties window, in the “Where you are dialing to” area click on “Manually edit dialing characters.”

•	Type your primary and secondary access numbers including the prefix and new area code.

•	Click on the OK button to exit the Location Properties window.

•	Connect to AT&T WorldNet Service as you normally do.

3	If you do not want to change your primary access number at this time, click on the Update Later button.  The current primary access number dials AT&T WorldNet Service, and the Area Code Change window disappears from the monitor.


Checking the dialing properties in AT&T WorldNet Connection Manager - continued

15	To dial the access number as a long distance call click on “Dial as long distance call.”  The access number with area code is displayed; a check mark appears in “Dial as long distance call:” check box.

16	Click on the OK button to exit the Dialing Properties window.

17	Click on the OK button to exit the Location Properties window.

18	Click on the Connect button to connect to AT&T WorldNet Service.

Did this fix the problem?

 Yes, Close AT&T WorldNet Help.

  No. Continue troubleshooting.


Restarting Windows 95

In the following steps you are instructed to restart your computer.  It is recommended that you print these instructions before proceeding.  The computer must be restarted to restart Windows and clear the RAS error.  Perform the following steps to restart Windows 95.

1	In the Connection Manager window, click on the Disconnect button.

2	In the Windows taskbar click on the Start button then click on Shut Down.

3	Click on “Restart the computer?” then click on the Yes button in the Shut Down Windows wizard.

4	If you are an experienced Windows 95 user, do not press and hold either Shift keyuntil the “Restarting Windows 95” message appears.  Using this advanced method restarts Windows, but does not allow it to perform the memory test.  The RAS error will not be corrected.

5	After Windows 95 restarts, click on the AT&T WorldNet Service icon.

6	In the Connection Manager window, click on the Connect button.

7	If this did not correct the condition the connectoid must be recreated.  Click on the Restore connectoid button.


Restarting Windows 98

In the following steps you are instructed to restart your computer.  It is recommended that you print these instructions before proceeding.  The computer must be restarted to restart Windows and clear the RAS error.  Perform the following steps to restart Windows 98.

1	In the Connection Manager window, click on the Disconnect button.

2	In the Windows taskbar, click on the Start button then click on Shut Down.

3	Click on Shut down then click on the OK button in the Shut Down Windows wizard.

4	After Windows 98 restarts, click on the AT&T WorldNet Service icon.

5	In the Connection Manager window, click on the Connect button.

6	If this did not correct the condition the connectoid must be recreated.  Click on the Restore connectoid button.


311 - Corrupt download file

The file was not completely downloaded, it is corrupt and improper size. To correct this condition, download the file again.

Yes. Close AT&T WorldNet Help.


330 - AT&T WorldNet® Service is running
330 - AT&T WorldNet Service is running

This condition occurs when you try to run AT&T WorldNet® Setup while another component of AT&T WorldNet Software is running in system memory.

1	Review the Windows taskbar for any of the following programs:

•	AT&T WorldNet Setup

•	AT&T WorldNet Connection Manager

•	AT&T WorldNet Uninstall

2	Shut down a program by right-clicking your mouse on that program’s button, when the menu appears left-click on Close.

Note: Do not close AT&T WorldNet Help (this help system) unless you have finished with it.

3	In the Windows taskbar, click on the Start button, select Programs, select AT&T WorldNet Software then click on AT&T WorldNet Setup.

Did this correct the condition?

Yes. Close AT&T WorldNet Help.


Restarting your computer

Restarting your computer is different for Windows 95 Operating Systems and Windows 98 Operating Systems.  In the following steps you are instructed to restart your computer. It is recommended that you print these instructions before proceeding. Perform the following steps to restart your computer.

For Windows 95, restart your computer by;

1	Click on the Exit button in the AT&T WorldNet® Setup window.

2	Click on the Exit button in the “You have decided to interrupt Setup before it has completed.” window.

3	In the Windows taskbar, click on the Start button then click on Shut Down.

4	Click on “Restart the computer?” then click on the Yes button in the Shut Down Windows wizard.

5	In the Windows taskbar, click on the Start button, select Programs, select AT&T WorldNet Software then click on AT&T WorldNet Setup.

For Windows 98, restart your computer by;

1	Click on the Exit button in the AT&T WorldNet Setup window.

2	Click on the Exit button in the “You have decided to interrupt Setup before it was completed.” window.

3	In the Windows taskbar, click on the Start button then click on Shut Down.

4	Click on Shut down then click on the OK button in the Shut Down Windows wizard.

5	In the Windows taskbar, click on the Start button, select Programs, select AT&T WorldNet Software, then click on AT&T WorldNet Setup.

Did this correct the condition?

No, I need more help.

Click here to close AT&T WorldNet Help.


331 - Installation not valid

The correctly configured version of AT&T WorldNet® Software has been deleted. The version that exists on your computer is no longer valid.

This occurs when AT&T WorldNet Software was installed once, then the same version of the software was installed again in a different directory, then was deleted. You cannot run the older installation because the newer installation configured your computer to use different directory paths.

Reinstall AT&T WorldNet Software from the installation CD-ROM or diskettes.  Click on the Reinstall AT&T WorldNet Setup button for the procedures on how to reinstall AT&T WorldNet Software.


332 - Previous installation invalid

You are attempting to run AT&T WorldNet® Setup from a previous installation that is invalid.  This occurs when AT&T WorldNet Software was installed, then installed again in a different directory.  The computer is now configured to use the recently installed files, the previous installation is invalid.

Select one of the following choices to correct this condition:

•	Run the recently installed version of AT&T WorldNet Setup.

•	Reinstall AT&T WorldNet Software from the installation CD-ROM or diskettes.  Click on the Reinstall AT&T WorldNet Setup button for the procedures on how to reinstall AT&T WorldNet Software.

Click here to close AT&T WorldNet Help.


333 - Reboot required

This condition occurs when you cancel a reboot requested by AT&T WorldNet® Setup then try to initiate AT&T WorldNet Setup again without restarting your computer.

In the following steps you are instructed to restart your computer.  It is recommended that you print these instructions before proceeding.  The computer must be restarted before you can continue with the Setup process.  Restarting your computer is different for Windows 95 Operating Systems and Windows 98 Operating Systems.  Perform the following steps to reboot your computer.

For Windows 95, reboot your computer by;

1	Click on the Exit button in the AT&T WorldNet® Setup window.

2	Click on the Exit button in the “You have decided to interrupt Setup before it has completed.” window.

3	In the Windows taskbar, click on the Start button then click on Shut Down.

4	Click on “Restart the computer?” then click on the Yes button in the Shut Down Windows wizard.

5	Turn off your computer using the computer’s Power ON/OFF switch.

6	Wait one minute then turn your computer on.  Your computer restarts.

7	In the Windows taskbar, click on the Start button, select Programs, click on AT&T WorldNet Software then click on AT&T WorldNet Setup.

For Windows 98, reboot your computer by;

1	Click on the Exit button in the AT&T WorldNet Setup window.

2	Click on the Exit button in the “You have decided to interrupt Setup before it was completed.” window.

3	In the Windows taskbar, click on the Start button then click on Shut Down.

4	Click on Shut down then click on the OK button in the Shut Down Windows wizard.

5	Turn off your computer using the computer’s Power ON/OFF switch.

6	Wait one minute then turn your computer on.  Your computer restarts.

7	In the Windows taskbar, click on the Start button, select Programs, click on AT&T WorldNet Software then click on AT&T WorldNet Setup.

Click here to close AT&T WorldNet Help.


350 - Setup initialization error

Due to an unknown computer or user error, some of the files for the AT&T WorldNet® Setup application have been misplaced, corrupted or deleted.  AT&T WorldNet Setup must be reinstalled to correct this condition. Click on the Reinstall AT&T WorldNet Setup button for the procedures on how to reinstall AT&T WorldNet Software.


Reinstall AT&T WorldNet Setup
Reinstall AT&T WorldNet® Setup

Perform the following steps to reinstall AT&T WorldNet Setup.

Note: You may need your Windows installation CD-ROM.

1	Click on the Exit button in the AT&T WorldNet Setup window.

2	Click on the Exit button in the “You have decided to interrupt Setup before it was completed.” window.

3	Install the appropriate AT&T WorldNet software medium;

a.	If you are installing from CD-ROM, insert the installation CD in the computer’s CD-ROM drive.  If you are installing from floppy disk, place “Disk 1 of 1 – Setup” in the computer’s floppy disk drive.

b.	In the Windows taskbar, click on the Start button, then click on Run.

c.	In the space provided in the Run window, type the letter of the drive in which you have inserted the installation medium followed by  :\setup.  If you are installing from floppy disk type  a:\setup  or  b:\setup.  If you are installing from CD-ROM type  c:\setup  or  d:\setup  or  e:\setup.

d.	Click on the OK button, installation begins.

4	AT&T WorldNet Setup detects that you already have AT&T WorldNet Software installed.  Click on the Yes button to install over the existing software.  This does not overwrite your account information.

5	Follow the instructions of each AT&T WorldNet Setup window as the installation proceeds.  When you reach Step 2 - Register Account, AT&T WorldNet Setup may detect that you already have AT&T WorldNet Software installed.  Click on the Yes button to install over the existing software.  If you have an existing account, this does not overwrite your account information.

6	If the software detects that you already have an account with AT&T WorldNet Service and displays the account information on the screen, click on “Use the account shown above” option to use your existing account information.

7	When you reach Step 3 - Install browser, AT&T WorldNet Setup informs you that it is about to install the Internet browser software that is included with it.  If you installed this software previously, you are presented with the option to “Configure Existing Browser” rather than reinstall the same Internet browser software again.  Choose the “Configure Existing Browser” option.

Did this correct the condition?

No. Perform clean installation.

Yes. Close AT&T WorldNet Help.


Performing a clean installation

In the following procedures you will uninstall AT&T WorldNet® Software, this help system will be removed.  It is recommended that you print these instructions before proceeding.

If you have already registered with AT&T WorldNet Service, make a backup of your account information first.

To create a backup of your account information click on the Backup my account button.

If you do not have an account because you have not registered with AT&T WorldNet Service, click on the I don’t have an account button.

If you already have a backup of your account click on the I already have a backup button.


Performing a clean installation - continued

In the following procedures you will uninstall AT&T WorldNet® Software, this help system will be removed.  It is recommended that you print these instructions before proceeding.

1	Shut down all AT&T WorldNet Software programs that are currently running.

2	Shut down this help system.

3	In the Windows taskbar, click on the Start button, select Programs, select AT&T WorldNet Software then click on AT&T WorldNet Software Uninstall.  AT&T WorldNet Software is deleted from your computer.

4	Install the appropriate AT&T WorldNet software medium;

a.	If you are installing from CD-ROM, insert the installation CD in the computer’s CD-ROM drive.  If you are installing from floppy disk, place “Disk 1 of 1 – Setup” in the computer’s floppy disk drive.

b.	In the Windows taskbar, click on the Start button, then click on Run.

c.	In the space provided in the Run window, type the letter of the drive in which you have inserted the installation medium followed by  :\setup.  If you are installing from floppy disk type  a:\setup  or  b:\setup.  If you are installing from CD-ROM type  c:\setup  or  d:\setup  or  e:\setup.

d.	Click on the OK button, installation begins.

5	Step 2 – Register Account; screen 1 is displayed stating, “Setup has identified the following account on your computer.”  The title of your current account is displayed.  Click on the Next button to restore this account information.

6	If you encounter difficulties using this account later, run AT&T WorldNet Fix It and select the “Online” option.

7	If the condition was not corrected contact AT&T WorldNet Customer Care by e-mail at http://www.worldnet.att.net/ or call 1-800-400-1447.

Click here to close AT&T WorldNet Help.


360 - AT&T WorldNet Service requires 8 MB of memory
360 - AT&T WorldNet® Service requires 8 MB of memory

Your computer does not have enough Random Access Memory (RAM) installed. Even though Windows may run acceptably, AT&T WorldNet Software runs very slowly on your computer if it has less than 8 Megabytes (MB) of RAM installed.

If your computer has 8 MB of Ram, click on the Yes it does button.

If your computer does not have the 8 MB of RAM, click on the No it doesn’t button.

If you do not know if your computer has 8 MB of RAM, click on the I don’t know button.

Does your computer have a minimum 8 Megabytes of memory installed?


Windows doesn't detect all the memory installed in the computer

During installation, AT&T WorldNet® Software questions Windows asking how much physical memory (RAM) is installed in your computer.  If you believe there is more RAM installed than Windows detected, your computer may have incorrect hardware settings or a hardware problem.  For information on changing your computer’s hardware (BIOS) settings refer to the computer’s manual or contact the manufacturer.  Confirm hardware settings are correct before continuing AT&T WorldNet Software installation.  If computer operation is erratic, contact the manufacturer or a qualified service technician before continuing the installation.

To verify the amount of physical memory that is in your computer, click on the Verify computer memory button.


Determining the amount of physical memory on your computer
Determining the amount of physical memory in your computer

Perform the following steps to determine the amount of physical memory.

1	Click here [image] to open the System properties of your computer.

2	Click on the General tab if not already selected.

3	If the amount of RAM is 8.0 MB or more, click on the No it is not button.

4	If the amount of RAM is less than 8.0 MB, click on the Yes it is less button.

Is the amount listed under “Computer:” less than 8.0 MB of RAM?


Add physical memory to your computer

Additional physical memory must be installed in your computer before you can run AT&T WorldNet® Software.  You can purchase and install additional RAM, or if you are not comfortable doing this, contact a qualified service technician to perform the installation.

Click here to close AT&T WorldNet Help.


Computer has required memory installed

Your computer has the required amount of physical memory.  Another system condition may be preventing AT&T WorldNet® Setup from recognizing it properly.

The procedures for shutting Windows down are different for Windows 95 and Windows 98 Operating Systems.

To perform the Windows 95 shut down procedures, click on the Shutting down Windows 95 button.

To perform the Windows 98 shut down procedures, click on the Shutting down Windows 98 button.


361 - Another communications application may be in use

AT&T WorldNet® Setup has detected another communications program currently in use. It is recommended that you close all running programs before attempting to run AT&T WorldNet Setup. Perform the following steps to check for other programs that may be running, especially programs automatically started by Windows.

1	Review each application in the Windows taskbar.

2	Close a program by right-clicking your mouse on that program’s button, when the menu appears left-click on Close.

3	Run AT&T WorldNet Setup again.

Did this correct the condition?

Yes. Close AT&T WorldNet Help.

No. Check for automatically started programs


362 - The Windows operating system you are using is not supported

You are attempting to install AT&T WorldNet® Software on a version of Windows that is not supported. This version of AT&T WorldNet Software supports Windows 95 or later.  AT&T WorldNet Software is available for Windows 3.1.  However, your computer does not use either version of the Windows Operating System.

Install a supported version of Windows then install the appropriate version of AT&T WorldNet Software.

Click here to close AT&T WorldNet Help.


380 - Stack install error

An error occurred while attempting to install the stack.  The software is unable to determine if certain communications files are installed properly.  Uninstall then reinstall AT&T WorldNet® Software.  In the following procedures you will uninstall AT&T WorldNet Software, this help system will be deleted.  It is recommended that you print these instructions before proceeding.  Perform the following steps to correct this condition.

1	Shut down all AT&T WorldNet Software programs that are currently running.

2	Shut down this help system.

3	In the Windows taskbar, click on the Start button select Programs, select AT&T WorldNet Software then click on AT&T WorldNet Software Uninstall.

4	When the AT&T WorldNet Software Uninstall wizard appears, click on the Yes button.

5	Install the appropriate AT&T WorldNet software medium;

a.	If you are installing from CD-ROM, insert the installation CD in the computer’s CD-ROM drive.  If you are installing from floppy disk, place “Disk 1 of 1 – Setup” in the computer’s floppy disk drive.

b.	In the Windows taskbar, click on the Start button, then click on Run.

c.	In the space provided in the Run window, type the letter of the drive in which you have inserted the installation medium followed by  :\setup.  If you are installing from floppy disk type  a:\setup  or  b:\setup.  If you are installing from CD-ROM type  c:\setup  or  d:\setup  or  e:\setup.

d.	Click on the OK button, installation begins.

6	Follow the instructions of each AT&T WorldNet Setup window as the installation proceeds.

7	If the condition was not corrected contact AT&T WorldNet Customer Care by e-mail at http://www.worldnet.att.net/ or call 1-800-400-1447.

Click here to close AT&T WorldNet Help.


381 - Install check error

AT&T WorldNet® Software was unable to determine if all of the required components of Windows Dial-Up Networking are properly installed.

1	Click on the Exit button in the AT&T WorldNet Setup window.

2	Click on the Exit button in the “You have decided to interrupt Setup before it has completed.” window.

3	In the Windows taskbar, click on the Start button, select Programs, select AT&T WorldNet Software then click on AT&T WorldNet Setup.

4	Follow the instructions of each Setup window as the installation proceeds.

5	If the condition persists, AT&T WorldNet Software must be uninstalled then reinstalled.  Click on the Reinstall AT&T WorldNet Setup button for the procedures on how to reinstall AT&T WorldNet Software.


382 - Dial-Up Networking or communications stack software did not install successfully

The Windows Dial-Up Networking software or an alternate modem’s communications stack software did not install successfully.  To correct this condition, AT&T WorldNet® Setup must be reinstalled.

Reinstalling AT&T WorldNet Setup reinstalls Dial-Up Networking or the communications stack software.  Click on the Reinstall AT&T WorldNet Setup button for the procedures on how to reinstall AT&T WorldNet Setup.


383 - Missing winsock.dll

AT&T WorldNet® Setup cannot find the required winsock.dll file (it should be in the Windows directory).  In the following procedures you are instructed to restart your computer.  It is recommended that you print these instructions before proceeding.  Perform the following steps to reinstall the winsock.dll file.

1	Click [image] to open the Network properties of the Control Panel.

2	In the Network window, click on the Configuration tab if not already selected.

3	In “The following components are installed:” list of the Configuration wizard, click on the Dial-Up Adapter entry.

4	Click on the Remove button in the Configuration wizard.

5	Click on the OK button of the Network wizard.  You are asked to restart your computer.

6	Close the Control Panel window.

7	Your computer must be restarted.  Restarting your computer is different for Windows 95 Operating Systems and Windows 98 Operating Systems.  To restart computers with Windows 95 Operating System click on the Restart Windows 95 button.  To restart computers with the Windows 98 Operating System click on the Restart Windows 98 button.


Shutting down Windows 95

In the following procedures you will shut down Windows and turn your computer off.  It is recommended that you print these instructions before proceeding.  Perform the following steps to shut down Windows 95:

1	Click on the Exit button in the AT&T WorldNet Setup window.

2	Click on the Exit button in the “You have decided to interrupt Setup before it has completed.” Window.

3	In the Windows taskbar, click on the Start button then click on Shut Down.

4	Click on the “Shut down the computer?” then click on the Yes button.

5	Turn off your computer using the computer’s Power ON/OFF switch.

6	Wait one minute then turn the computer on.  The computer powers up.

7	Install the appropriate AT&T WorldNet software medium;

a.	If you are installing from CD-ROM, insert the installation CD in the computer’s CD-ROM drive.  If you are installing from floppy disk, place “Disk 1 of 1 – Setup” in the computer’s floppy disk drive.

b.	In the Windows taskbar, click on the Start button, then click on Run.

c.	In the space provided in the Run window, type the letter of the drive in which you have inserted the installation medium followed by  :\setup.  If you are installing from floppy disk type  a:\setup  or  b:\setup.  If you are installing from CD-ROM type  c:\setup  or  d:\setup  or  e:\setup.

d.	Click on the OK button, installation begins.

8	Follow the instructions of each AT&T WorldNet Setup window as the installation proceeds.

9	If the condition was not corrected contact AT&T WorldNet Customer Care by e-mail at http://www.worldnet.att.net/ or call 1-800-400-1447.

Click here to close AT&T WorldNet Help.


Shutting down Windows 98

In the following procedures you will shut down Windows and turn your computer off.  It is recommended that you print these instructions before proceeding.  Perform the following steps to shut down Windows 98:

1	Click on the Exit button in the AT&T WorldNet Setup window.

2	Click on the Exit button in the “You have decided to interrupt Setup before it has completed.” Window.

3	In the Windows taskbar, click on the Start button then click on Shut Down.

4	Click on the “Shut down the computer?” then click on the Yes button.

5	Turn off your computer using the computer’s Power ON/OFF switch.

6	Wait one minute then turn the computer on.  The computer restarts.

7	Install the appropriate AT&T WorldNet software medium;

a.	If you are installing from CD-ROM, insert the installation CD in the computer’s CD-ROM drive.  If you are installing from floppy disk, place “Disk 1 of 1 – Setup” in the computer’s floppy disk drive.

b.	In the Windows taskbar, click on the Start button, then click on Run.

c.	In the space provided in the Run window, type the letter of the drive in which you have inserted the installation medium followed by  :\setup.  If you are installing from floppy disk type  a:\setup  or  b:\setup.  If you are installing from CD-ROM type  c:\setup  or  d:\setup  or  e:\setup.

d.	Click on the OK button, installation begins.

8	Follow the instructions of each AT&T WorldNet Setup window as the installation proceeds.

9	If the condition was not corrected contact AT&T WorldNet Customer Care by e-mail at http://www.worldnet.att.net/ or call 1-800-400-1447.

Click here to close AT&T WorldNet Help.


Restart Windows 95

In the following steps you are instructed to restart your computer.  It is recommended that you print these instructions before proceeding.  The computer must be restarted to restart Windows and install the Dial-Up Adapter and winsock.dll file.  Perform the following steps to restart Windows 95.

1	In the Windows taskbar click on the Start button then click on Shut Down.

2	Click on “Restart the computer?” then click on the Yes button in the Shut Down Windows wizard.

3	If you are an experienced Windows 95 user, do not press and hold either Shift key until the “Restarting Windows 95” message appears.  Using this advanced method restarts Windows, but does not allow it to perform the memory test.

4	After Windows 95 restarts, in the Windows taskbar click on the Start button, select Programs, select AT&T WorldNet Software then click on AT&T WorldNet Setup.

5	Follow the instructions of each AT&T WorldNet Setup window as the installation proceeds.

6	AT&T WorldNet Setup installs the Dial-up Adapter and the winsock.dll file.

Click here to close AT&T WorldNet Help.


Restart Windows 98

In the following steps you are instructed to restart your computer.  It is recommended that you print these instructions before proceeding.  The computer must be restarted to restart Windows and install the Dial-Up Adapter and winsock.dll file.  Perform the following steps to restart Windows 98.

1	In the Windows taskbar click on the Start button then click on Shut Down.

2	Click on Shut Down then click on the OK button in the Shut down Windows wizard.

3	After Windows 98 restarts, in the Windows taskbar click on the Start button, select Programs, select AT&T WorldNet Software then click on AT&T WorldNet Setup.

4	Follow the instructions of each AT&T WorldNet Setup window as the installation proceeds.

5	AT&T WorldNet Setup installs the Dial-up Adapter and the winsock.dll file.

Click here to close AT&T WorldNet Help.


Creating an account and registering

In the following procedures you will uninstall AT&T WorldNet® Software, this help system will be removed.  It is recommended that you print these instructions before proceeding.

1	Shut down all AT&T WorldNet Software programs that are currently running.

2	Shut down this help system.

3	In the Windows taskbar, click on the Start button, select Programs, select AT&T WorldNet Software then click on AT&T WorldNet Software Uninstall.

4	When the AT&T WorldNet Software Uninstall wizard is displayed, click on the Yes button.

5	When the second AT&T WorldNet Software Uninstall wizard is displayed, click on the OK button.  AT&T WorldNet Software is deleted from your computer.

6	Install the appropriate AT&T WorldNet software medium;

a.	If you are installing from CD-ROM, insert the installation CD in the computer’s CD-ROM drive.  If you are installing from floppy disk, place “Disk 1 of 1 – Setup” in the computer’s floppy disk drive.

b.	In the Windows taskbar, click on the Start button, then click on Run.

c.	In the space provided in the Run window, type the letter of the drive in which you have inserted the installation medium followed by  :\setup.  If you are installing from floppy disk type  a:\setup  or  b:\setup.  If you are installing from CD-ROM type  c:\setup  or  d:\setup  or  e:\setup.

d.	Click on the “Install Software” option then click on the OK button, installation begins.

7	Step 2 – Register Account; screen 1 displays the options ‘Create a new account” and “I already have an account that I would like to use.  Click on the “Create a new account” option, then click on the Next button to continue the registration process.

8	Follow the instructions as the registration process proceeds.

9	If you encounter difficulties using this account later, run AT&T WorldNet Fix It and select the “Local” option.

10	If the condition was not corrected contact AT&T WorldNet Customer Care by e-mail at http://www.worldnet.att.net/ or call 1-800-400-1447.

Click here to close AT&T WorldNet Help.


440 - No modem installed

AT&T WorldNet® Setup failed to detect a modem in your system. This condition occurs when there is a problem with the modem or a modem is not properly installed. You must exit this program and install a modem to continue.

Tips:

•	If your system has a modem, physically check the modem cable connections and verify they are secure.

•	If a modem is not included in your system, one must be installed.

Click here to close AT&T WorldNet Help.


460 - Incomplete dialing information

You have accidentally clicked on the Next button without having entered the necessary dialing information.  Perform the following steps to enter the location description, 3-digit area code and 7-digit phone number before continuing.

1	Enter the correct area code and phone number.

2	Enter a descriptive name for your current location (i.e. “Home” or “Work”).

Click here to close AT&T WorldNet Help.


461 - Select Call Waiting: Setup error

Since the tones sent to indicate an incoming call tend to disrupt modem communications, Call Waiting must be disabled when dialing out with your modem.  You checked the box indicating that your current location has Call Waiting, but have not entered the digits that the modem must dial in order to disable that feature.  Please enter the code used to disable the Call Waiting feature.

If you are not sure the Call Waiting feature is on the phone line your modem is using or do not know the code to disable it, contact your local telephone company and ask if Call Waiting is on that phone line.

Note:  If you checked the box for “I have Call Waiting” by mistake, click on that box to remove the check mark.  This error message is removed.

Click here to close AT&T WorldNet Help.


462 - Dialing information incomplete

AT&T WorldNet® Setup does not have enough information about your current location. This condition occurs when you attempt to continue the registration process but have not specified the area code and the phone number that you are calling from (this message appears if either is missing).

Enter the appropriate 3-digit area code and 7-digit phone number before continuing.

Click here to close AT&T WorldNet Help.


463 - Area code invalid

The toll free area code 800 or 888 was entered as the local area code.  Since these toll free area codes can occur anywhere in the country, AT&T WorldNet® Setup cannot determine where you are calling from and cannot locate access numbers for your area.

Please enter a local phone number that does not include a toll free area code.

Hint: AT&T WorldNet Setup does not need the actual phone number you are dialing from, it needs your appropriate location so it can locate access numbers.  If you are calling from a toll-free number, use any valid local phone number.

Click here to close AT&T WorldNet Help.


500 - Select access number

The Next button was activated before selecting a primary access number from the AT&T WorldNet® Access Numbers list. Please select a primary access number before proceeding.

Click here to close AT&T WorldNet Help.


502 - Registration failed

AT&T WorldNet® Setup was unable to complete the registration process.  This occurs because information can not be transferred from the Registration Server to your computer.  Try registering your account again by performing the following procedures.

1	Click on the OK button of the error message window to return to AT&T WorldNet Setup.

2	Follow the instructions of each AT&T WorldNet Setup window as the registration process proceeds.

3	If the condition continues, click on the Exit button in the AT&T WorldNet Setup window.

4	Click on the Exit button in the “You have decided to interrupt Setup before it was completed.” window.

5	If the condition continues after attempting to register again, repeat steps 3 and 4.  You may want to consider registering at a different time of the day.

Did this correct the condition?

No, I need more help.

Yes. Close AT&T WorldNet Help.


503 - Cannot retrieve access numbers

AT&T WorldNet® Setup could not retrieve your local access numbers.  This may be due to a high volume of subscribers trying to register for AT&T WorldNet Service at the same time.  It is also possible that the remote computer is currently unavailable.  Perform the following to retrieve your local access numbers.

1	Click on the OK button of the error message window to return to the Register Account window.

2	In the Register Account window, click on the Next button to reconnect to the Registration Server.

Did this correct the condition?

No, I need more help.

Yes. Close AT&T WorldNet Help.


Registration Server is busy

Due to the high volume of customers registering for AT&T WorldNet® Service, the Registration Server can occasionally be too busy to respond.  If the Registration Server continues to be too busy to respond, you should cancel the registration process and consider registering at a different time of the day when the amount of customers has diminished.

Should you decide to cancel the registration process and try registering at a different time of the day, it is recommended that you print these instructions before proceeding.  Perform the following steps to attempt to register or close AT&T WorldNet Setup.

1	Click on the OK button of the error message window to return to the Register Account window.

2	In the Register Account window, click on the Exit button to discontinue the registration process.

3	Click on the Exit button in the “You have decided to interrupt Setup before it has completed.” Window.

4	Wait several minutes, allowing the current volume of registering customers to moderate.  You may want to consider registering at a different time of the day.

5	In the Windows taskbar, click on the Start button, select programs, select AT&T WorldNet Software then click on AT&T WorldNet Setup.

6	Follow the instructions of each AT&T WorldNet Setup window as the registration process proceeds.

Did this correct the condition?

No, I need more help.

Yes, Close AT&T WorldNet Help.


504 - Invalid phone number

The phone number you entered is not valid.  There may be an invalid area code, an invalid phone number within that area code location, or any of the other entries in the Dialing Properties screens causing the phone number to be invalid.

Click the Change Properties button on the following screen to check the phone number you entered. Correct where necessary and try to register again.

Click here to close AT&T WorldNet Help.


505 - File not found

The file A:\ACCOUNT.TXT was not found. Please verify the file exists and try again.

This error occurs when attempting to restore account information from a diskette that does not contain the account.txt file.

1	Insert a disk that has the account.txt file and click on the Retry button.

2	Click on the Cancel button, then click on the Browse button to search for the account.txt file.

Click here to close AT&T WorldNet Help.


506 - Registration incomplete

Your registration for AT&T WorldNet® Service is being cancelled before it is completed. This occurs when you click on the Cancel button in one of the registration forms or choose the No answer for the Terms and Conditions agreement.  To successfully register you must;

•	Not click on the Cancel button in the registration forms.

•	Click on the Yes answer for the Terms and Conditions.

If you have met both of the above requirements but this condition continues, most likely there is a problem with the Registration Server.  It is recommended that you try registering again at a different time of the day.  Perform the following procedures to cancel the current registration.

1	Click on the Exit button in the AT&T WorldNet Setup window.

2	Click on the Exit button in the “You have decided to interrupt Setup before it was completed.” window.

3	The current registration is canceled.  Please try registering again at a different  time of the day.

Click here to close AT&T WorldNet Help.


507 - Failure retrieving registration forms

Registration form retrieval was interrupted before it was completed due to a remote error on the Registration Server.  Perform the following steps to retrieve the registration forms.

1	Click on the Retry button.

2	If this condition continues, click on the Cancel button and try again at a different time of the day.

Click here to close AT&T WorldNet Help.


508 - Registration form window closed

The registration form window was closed before registration was completed.  Perform one of the following to continue the registration process.

•	Click on the OK button to continue with the registration process.

•	Click on the Cancel button and try registering again at a different time of the day.

Click here to close AT&T WorldNet Help.


509 - Domain Name Server (DNS) changed

The TCP/IP networking settings in Windows contains the maximum number of DNS entries. To add information about the AT&T WorldNet® DNS Servers, AT&T WorldNet Setup was forced to delete the last entry.  This change may affect other software that was using the older DNS setting.

Click here to close AT&T WorldNet Help.


510 - Invalid account file

The specified file is invalid or corrupted. This occurs when the software can not read the account.txt file.  Please verify you are using the correct account.txt file.

The best method for correcting this condition is to run AT&T WorldNet Fix It.  When initiated, Fix It locates the account.txt backup copy.  To run Fix It, Connection Manager and/or AT&T WorldNet Setup must be closed.  The procedures for closing the respective software and running Fix It are different.  Refer to the appropriate paragraph and perform the procedures to run Fix It.

Perform the following procedures to close Connection Manager and run Fix It:

1	Click on the Cancel button in the Connection Manager window.

2	In the Windows taskbar, click on the Start button, select Programs, select AT&T WorldNet Software then click on AT&T WorldNet Fix It.

3	Click on the “Local” button in the AT&T WorldNet Fix It window to restore the account settings with the AT&T WorldNet account information stored in your computer.

4	In the second AT&T WorldNet Fix it window that is displayed; click on the OK button.

5	Follow the instructions of each Fix It window.

6	If you continue to experience difficulties after running Fix It by selecting the Local button, run Fix It again and click on the “Online” option to restore your account information through AT&T WorldNet Service.

Perform the following procedures to close AT&T WorldNet Setup and run Fix It:

1	Click on the Exit button in the AT&T WorldNet Setup window.

2	Click on the Exit button in the “You have decided to interrupt Setup before it has completed.” window.

3	In the Windows taskbar, click on the Start button, select Programs, select AT&T WorldNet Software then click on AT&T WorldNet Fix It.

4	Click on the “Local” button in the AT&T WorldNet Fix It window to restore the account settings with the AT&T WorldNet account information stored in your computer.

5	In the second AT&T WorldNet Fix It window that is displayed; click on the OK button.

6	Follow the instructions of each Fix It window.

7	If you continue to experience difficulties after running Fix It by selecting the Local button, run Fix It again and click on the “Online” option to restore your account information through AT&T WorldNet Service.

Click here to close AT&T WorldNet Help.


515 - Incorrect Domain Name Server (DNS) information

The DNS address is not valid.  For your computer to access AT&T WorldNet® Service, a valid Internet Protocol Address (IP address) for DNS must be provided. The entered IP address must reference a computer that offers the Domain Name Service.  Running AT&T WorldNet Setup will normally correct this condition.  Perform the following procedures to run AT&T WorldNet Setup.

1	Click on the OK button of the displayed error message to remove it.

2	Click on the Exit button in the AT&T WorldNet Setup window.

3	Click on the Exit button in the “You have decided to interrupt Setup before it has completed.” window.

4	In the Windows taskbar, click on the Start button, select Programs, select AT&T WorldNet Software then click on AT&T WorldNet Setup.

5	Follow the instructions of each Setup window as the installation proceeds.

6	If the condition persists, run AT&T WorldNet Fix It and select the “Online’ option.

Click here to close AT&T WorldNet Help.


516 - Invalid e-mail address

The e-mail address you provided is not a valid Internet e-mail address.  E-mail addresses must include a user name, an “at”  @  character, and the name of an Internet domain.  Example; “myname@worldnet.att.net” is a valid e-mail address.

Click here to close AT&T WorldNet Help.


540 - Select directory

You enabled the “Save Account Information” option then clicked on the Next button without selecting a drive.  Perform one of the following to select a directory.

•	Select the drive on which you want to save your account information.

•	Remove the check mark from "Save Account Information” to disable it.

Click here to close AT&T WorldNet Help.


541 - Insert diskette

An AT&T WorldNet Setup diskette may still be inserted in the computer’s floppy drive.  Please remove it and insert a formatted diskette to save your account information.

Click here to close AT&T WorldNet Help.


542 - Error accessing account file

This error occurs when the computer cannot read the diskette or when there is no diskette in the indicated drive.  Perform one of the following to access the account .txt. file.

•	Insert a properly formatted diskette that contains the account.txt into the floppy drive, then click the Retry button.

•	Click on the Cancel button and select a different location by clicking on the Browse button and locating the account.txt file.

Click here to close AT&T WorldNet Help.


543 - Confirm file replace

You have tried to save the account.txt file to a location where a file with the same name already exists.  Perform one of the following to overwrite the existing file or locate the new file to a different location.

•	To overwrite the existing file, click on the Yes button.

•	To save the new file to a different location, click on the No button.

Note: The file can be replaced at any time, provided the account information is the same, such as the same user is installing a software upgrade.  The file should not be replaced if it is a different account located on the same computer, such as another family member is establishing a separate AT&T WorldNet® account.

Click here to close AT&T WorldNet Help.


544 - Destination drive full

The disk in the indicated drive does not have enough free space to store the entire file.  To continue, insert a properly formatted diskette with enough available space to store the file, then click on the Continue button.

Click here to close AT&T WorldNet Help.


545 - Copy file error

An error occurred while copying the account information file to the indicated drive.  Perform the following steps to verify the diskette is not full or write protected.

1	If the diskette is write protected, remove the diskette from the computer’s floppy drive.

2	Turn the diskette over and look at the lower right-hand corner of the diskette.

3	If the lock tab is in the lower (locked) position, move it up to the unlocked position.

4	Reinsert the diskette in the computer’s floppy drive.

5	Try copying the account information again.

6	If the diskette is full, remove it from the computer’s floppy drive.

7	Insert a formatted diskette containing enough available space to copy the entire file.

Click here to close AT&T WorldNet Help.


546 - Remove diskette

Please remove the diskette containing the account.txt file from the computer before continuing.

Click here to close AT&T WorldNet Help.


550 - Internal database error

An internal database error has occurred when AT&T WorldNet® Setup tried to configure your Internet software.  There is a problem with the AT&T WorldNet databases on your computer.  Uninstalling then reinstalling AT&T WorldNet software can usually correct this condition.  To reinstall AT&T WorldNet Software, click on the Performing a clean installation button.


551 - Profile database read error

There is a problem reading the user profile record.  Perform one of the following to read the user profile record.  When selecting the restart option, restarting your computer is different for Windows 95 Operating Systems and Windows 98 Operating systems.

•	If you have the Windows 95 Operating System, click on the Restart Windows 95 button.  If you have the Windows 98 Operating System, click on the Restart Windows 98 button.

•	Uninstalling then reinstalling AT&T WorldNet software can usually correct this condition.  To reinstall AT&T WorldNet Software, click on the Performing a clean installation button.

Click here to close AT&T WorldNet Help.


552 - Error

An error has occurred while trying to install the Internet browser software.  AT&T WorldNet® Setup was unable to successfully install the Internet browser.  Uninstalling then reinstalling AT&T WorldNet software will usually correct this condition.  To reinstall AT&T WorldNet Software, click on the Performing a clean installation button.


560 - Invalid Internet software selection

The selected package name no longer exists. It may have been removed from the list of supported packages.

1	Click on the Retry button in the displayed error message window, then select the default Internet browser or a different Internet browser.

2	If this not successful, click on the Cancel button in the displayed error message window to remove it.

3	Click on the Exit button in the AT&T WorldNet Setup window.

4	Click on the Exit button in the “You have dediced to interrupt Setup before it has completed.” window.

5	In the Windows taskbar, click on the Start button, select Programs, select AT&T WorldNet Software then click on AT&T WorldNet Setup.

6	Follow the instructions of each Setup window as the installation procedes.

7	If you are still unable to access an Internet browser, reinstall the AT&T WorldNet Software.  To reinstall AT&T WorldNet Software click on the Performing a clean installation button.

Click here to close AT&T WorldNet Help.


570 - Internet software database open error

An error occurred while initializing the default Internet browser software.  AT&T WorldNet® Setup is unable to determine the default Internet browser software.

1	Click on the OK button in the displayed error message to remove it.

2	Click on the Exit button in the AT&T WorldNet Setup window.

3	Click on the Exit button in the “You have decided to interrupt Setup before it has completed.” window.

4	In the Windows task bar, click on the Start button, select Programs, select AT&T WorldNet Software then click on AT&T WorldNet Setup.  Setup should recover and return to the point where it exited, Internet software installation.

5	Follow the instructions of each Setup window as the installation proceeds.

6	If the problem persists, uninstall AT&T WorldNet Software. Uninstalling then reinstalling AT&T WorldNet software will usually correct this condition.  To reinstall AT&T WorldNet Software, click on the Performing a clean installation button.


571 - Profile database record error

AT&T WorldNet® Setup was unable to update the profile database because it is corrupted.

1	Click on the OK button in the displayed error message to remove it.

2	Click on the Exit button in the AT&T WorldNet Setup window.

3	Click on the Exit button in the “You have decided to interrupt Setup before it has completed.” window.

4	In the Windows task bar, click on the Start button, select Programs, select AT&T WorldNet Software then click on AT&T WorldNet Setup.  Setup should recover and return to the point where it exited (Internet software installation).

5	Follow the instructions of each Setup window as the installation proceeds.

6	If the problem persists, uninstall AT&T WorldNet Software. Uninstalling then reinstalling AT&T WorldNet software will usually correct this condition.  To reinstall AT&T WorldNet Software, click on the Performing a clean installation button.


572 - Profile database update error

An error occurred while updating the profile record.

1	Click on the OK button in the displayed error message to remove it.

2	Click on the Exit button in the AT&T WorldNet Setup window.

3	Click on the Exit button in the “You have decided to interrupt Setup before it has completed.” window.

4	In the Windows task bar, click on the Start button, select Programs, select AT&T WorldNet Software then click on AT&T WorldNet Setup.  Setup should recover and return to the point where it exited (Internet software installation).

5	Follow the instructions of each Setup window as the installation proceeds.

Click here to close AT&T WorldNet Help.


573 - Profile database user app. update error

AT&T WorldNet® Software is already configured to start the maximum number of software applications possible.  A maximum of five additional software applications can be automatically started.  New software can not be added until at least one application is deleted.  Perform the following procedures to remove existing software applications and add new software.

1	In the Connection Manager window, click on the Profile Properties button.

2	In the Profile Properties window, review the list of software currently listed in the Additional Internet Software display field.

3	To remove software, click on the software that is to be removed then click on the Remove button.

4	The Confirm Remove window is displayed; click on the Yes button, the selected software is removed from the Additional Internet Software display field.

5	To add software, click on the Add button.

6	The Configuration Information window displays the profile description required by AT&T WorldNet Software for configuring your Internet browser should you decide to install it.  Should you decide to install your Internet browser, write this information down for reference, then click on the OK button.

7	The Additional Internet Software window is displayed.  Review the Folders display field on the right side of the window and select the software that is to be added.

8	Click on the OK button, the selected program is added to the Additional Internet Software display field in the Profile Properties window.

9	Click on the OK button of the Profile Properties window.

10	To connect to AT&T WorldNet Service, click on the Connect button in the Connection Manager window.

11	All software selected to automatically start when AT&T WorldNet software connects automatically starts.

Click here to close AT&T WorldNet Help.


574 - No software specified

You have not selected any Internet software to automatically start when you connect to AT&T WorldNet® Service. You checked the “Specify other Internet software” option but did not specify any Internet software.  Perform the following procedures to continue Setup.

If you do not want any software to start automatically or if you have not yet installed the software you will use:

1	Click on the Cancel button.

2	Follow the instructions of each Setup window as the installation proceeds.

If you want to specify a software package that will start automatically, perform one of the following:

1	In the Choose Internet Software window, click on the Browse button.

2	The Select Internet Software path window is displayed; review the Folders display field on the right side of the window and select the software that is to be added.

3	Click on the OK button.

4	The selected software is displayed in the “User specified software path” of the Choose Internet Software window.

5	Click on the OK button

6	Follow the instructions of each Setup window as the installation proceeds.

Click here to close AT&T WorldNet Help.


580 - Invalid drive selection

The selected path does not contain the required files to install the selected Internet software.  Perform one of the following options to provide the required files.

1	Verify that you have inserted the correct diskette or CD-ROM into the proper drive.

2	Select the path - including drive - containing the specified Internet browser software files.

3	Select and install the default Internet browser.

Click here to close AT&T WorldNet Help.


581 - Install error: currently running

The Internet browser that you have selected to install is currently running.

To correct this condition, close the currently running browser and click on the Retry button to continue installation.

Click here to close AT&T WorldNet Help.


582 - Download error

The Internet software retrieval was not successful, it was interrupted before it was completed; the download was cancelled by the user or the communications failed.  Multipart downloads - identified in the status box during download - can be restarted after canceling the download.  Perform the following procedures to cancel then restart the download.

1	Click on the Cancel button.

2	Click on the Retry button to attempt to download the software again.

3	If errors continue, click on the Exit button in the AT&T WorldNet® Setup window.

4	Click on the Exit button in the “You have decided to interrupt Setup before it has completed.” window.

5	Wait several minutes before continuing.  You may want to consider registering at a different time of the day.

6	In the Windows taskbar, click on the Start button, select Programs, select AT&T WorldNet Software then click on AT&T WorldNet Setup.

7	Follow the instructions of each Setup window as the installation proceeds.

Click here to close AT&T WorldNet Help.


583 - Install error: Internet software

A major portion of the AT&T WorldNet® Software installed on your computer is the Internet software.  This usually includes software for browsing the World Wide Web, sending and receiving e-mail, reading Internet newsgroups, etc.  The Internet software has a separate installation process that is initiated by AT&T WorldNet Setup.

This installation process was not successfully completed.  It is possible the problems are temporary, and that another installation attempt will be successful.  Please install the Internet software again.  Write down any error messages that appear, they may indicate the problem your computer is having, allow you to correct the problem yourself, or provide a better description of the nature of the problem to a qualified service technician.  Perform the following steps to install the Internet software again.

1	To attempt to install the Internet software again perform the following steps:

•	Click on the Retry button in the displayed error message.

•	The Setup and Install Browser window is displayed, click on the Next button to continue setup.

•	Follow the instructions as you continue through the setup windows.

•	If the 583 message is repeated, click on the Exit button in the AT&T WorldNet Setup window.

•	Click on the Exit button in the “You have decided to interrupt Setup before it has completed.” window.

•	In the Windows taskbar, click on the Start button, select Programs, select AT&T WorldNet Software then click on AT&T WorldNet Setup.

•	Follow the instructions as you proceed through the Setup windows.

2	If you do not wish to attempt to install the Internet software, click on the Cancel button in the displayed error message.  A message informing you that Setup was not completed is displayed.

Do you need more help?

Yes, I need more help.

No. Close AT&T WorldNet Help.


584 - Internet software configuration error

AT&T WorldNet® Setup was unable to successfully configure your Internet software (browser, e-mail, etc.) with the settings required for AT&T WorldNet Service.

1	Click on the Retry button in the displayed error message to attempt to reconfigure the software.

2	If activating the Retry button does not correct the condition, click on the Exit button in the AT&T WorldNet Setup window.

3	Click on the Exit button in the “You have decided to interrupt Setup before it has completed.” window.

4	In the Windows taskbar, click on the Start button, select Programs, select AT&T WorldNet Software then click on AT&T WorldNet Setup.

5	Follow the instructions as you proceed through the Setup windows.

Note: This error could also occur if AT&T WorldNet Setup is used to configure new Internet software that it AT&T WorldNet Software does not currently support.  It is to your benefit to have the latest available version of AT&T WorldNet Software.

Click here to close AT&T WorldNet Help.


585 - Download error: partial corruption

Corruption is detected in one or more portions of the downloaded file (large files are downloaded in multiple parts then reassembled on your computer).

1	Click on the Retry button in the displayed error message to attempt to download the software again.

2	If activating the Retry button does not correct the condition, click on the Exit button in the AT&T WorldNet Setup window.

3	Click on the Exit button in the “You have decided to interrupt Setup before it has completed.” window.

4	In the Windows taskbar, click on the Start button, select programs, select AT&T WorldNet Software then click on AT&T WorldNet Setup.

5	Follow the instructions as you proceed through the Setup windows.

Click here to close AT&T WorldNet Help.


586 - Download error: corrupt file

Corruption has been detected in the downloaded file.  Downloaded files are checked for potential corruption before they are used by AT&T WorldNet® Setup.

1	Click on the Retry button in the displayed error message to attempt to download the software again.

2	If activating the Retry button does not correct the condition, click on the Exit button in the AT&T WorldNet Setup window.

3	Click on the Exit button in the “You have decided to interrupt Setup before it has completed.” window.

4	In the Windows taskbar, click on the Start button, select programs, select AT&T WorldNet Software then click on AT&T WorldNet Setup.

5	Follow the instructions as you proceed through the Setup windows.

Click here to close AT&T WorldNet Help.


587 - Custom setup download error

AT&T WorldNet® Setup was unable to successfully download files required for this installation.

1	Click on the Retry button in the displayed error message to attempt to download the files again.

2	If activating the Retry button does not correct the condition, click on the Exit button in the AT&T WorldNet Setup window.

3	Click on the Exit button in the “You have decided to interrupt Setup before it has completed.” window.

4	In the Windows taskbar, click on the Start button, select Programs, select AT&T WorldNet Software then click on AT&T WorldNet Setup.

5	Follow the instructions as you proceed through the Setup windows.

Click here to close AT&T WorldNet Help.


588 - Insufficient disk space for Internet software

The drive on which you have installed AT&T WorldNet® Software does not have enough available space to store the Internet software that will be downloaded.

1	Create more free space by removing any unused programs, files, etc., then click on the Retry button in the displayed error message.

2	If activating the Retry button does not provide sufficient disk space, AT&T WorldNet Software may need to be reinstalled on a different drive that has more available disk space.

3	Click on the Exit button in the AT&T WorldNet Setup window.

4	Click on the Exit button in the “You have decided to interrupt Setup before it has completed.” window.

Note: Once the Internet software installation is complete, some of the space used by the installation process will be made available again.

Click here to close AT&T WorldNet Help.


589 - Install error: Setup

AT&T WorldNet Setup was unable to successfully install the remaining AT&T WorldNet® Software files, indicating one or more of the files is corrupted.

1	Click on the Retry button in the displayed error message to attempt to install the software again.

2	If activating the Retry button does not correct the condition, click on the Exit button in the AT&T WorldNet Setup window.

3	Click on the Exit button in the “You have decided to interrupt Setup before it has completed.” window.

4	Do not restart AT&T WorldNet Setup immediately.  Wait, and start AT&T WorldNet Setup at a different time of the day.

5	In the Windows taskbar, click on the Start button, select Programs, select AT&T WorldNet Software then click on AT&T WorldNet Setup.

6	Follow the instructions as you proceed through the Setup windows.

Click here to close AT&T WorldNet Help.


591 - Software update failure

The automatic update of your AT&T WorldNet® Software has failed due to an incomplete or corrupt download of the update file; the update has been cancelled.  The next time you connect to AT&T WorldNet Service you will again be given the opportunity to update to the upgraded version of AT&T WorldNet Software.

Click here to close AT&T WorldNet Help.


592 - Software update terminated

The automatic update of your AT&T WorldNet® Software has been terminated.  This may be due to an incomplete or corrupt download of the update file.  The most common reason is the currently installed version of AT&T WorldNet Software has become corrupted.

If you are connecting to AT&T WorldNet Service without difficulty, you may elect to keep the AT&T WorldNet Software installation on your computer as it currently exists.  However, this condition may indicate other unknown issues within the software installation; other difficulties may be encountered in the future.

The recommended solution is to perform a clean installation by uninstalling then reinstalling AT&T WorldNet Software on your computer using the original installation media (CD-ROM or diskettes).  To perform a clean installation click on the Performing a clean installation button.


100 - New Windows version

A new version of Windows has been installed since your original installation of AT&T WorldNet® Software.  This error occurs for one of the following reasons:

•	AT&T WorldNet Software was installed while your computer was running Windows 3.1 or 3.11 and you upgraded your computer to operate
Windows 95 or 98.

•	AT&T WorldNet Software was installed while your computer was running Windows 95 or Windows 98 and you replaced it with Windows 3.1 or 3.11.

The appropriate version of AT&T WorldNet Software needs to be installed for your computer’s current operating system.  If you have the AT&T WorldNet CD-ROM, it includes software for Windows 3.x and Windows 95 or 98 versions.  If you have the AT&T WorldNet Software diskettes, call 1-800-WORLDNET to order the software for your current operating system.

Click here to close AT&T WorldNet Help.


101 - Dial-Up networking not properly installed

Windows Dial-up Networking is not properly installed.  AT&T WorldNet® Service requires the components TCP/IP and Dial-up Adapter to operate properly.  You may have installed other software that has changed or removed the Dial-up Networking components causing AT&T WorldNet Service to operate improperly.  Perform the following steps to run the AT&T WorldNet Setup program again, restoring the missing Dial-up Networking components.

Note: The Windows installation CD-ROM is required to install Dial-Up Networking.

1	In the Windows taskbar, click on the Start button, select Programs, select AT&T WorldNet Software then click on AT&T WorldNet Setup.

2	Follow the instructions as you continue through the AT&T WorldNet Setup wizard, use the same settings you used before.  Setup automatically detects which components are missing and reinstalls them.

Click here to close AT&T WorldNet Help.


Reinstall AT&T WorldNet Software
Reinstall AT&T WorldNet® Software

Perform the following steps to reinstall AT&T WorldNet Software.

Note: You may need your Windows installation CD-ROM.

1	Shut down the AT&T WorldNet Connection Manager program.

2	Install  the appropriate AT&T WorldNet software medium;

a.	If you are installing from CD-ROM, insert the installation CD in the computer’s CD-ROM drive.  If you are installing from floppy disk, place “Disk 1 of 1 – Setup” in the computer’s floppy disk drive.

b.	In the Windows taskbar, click on the Start button then click on Run.

c.	In the space provided in the Run window, type the letter of the drive in which you have inserted the installation medium followed by  :\setup.  If you are installing from floppy disk type  a:\setup  or  b:\setup.  If you are installing from CD-ROM type  c:\setup  or  d:\setup  or  e:\setup.

d.	Click on the OK button, installation begins.

3	AT&T WorldNet Setup detects that you already have AT&T WorldNet Software installed.  Click on the Yes button to install over the existing software.  This does not overwrite your account information.

4	Follow the instructions of each Setup window as the installation proceeds.  When you reach Step 2 – Register account, AT&T WorldNet Setup detects that you already have AT&T WorldNet Software installed.  Click on the Yes button to install over the existing software.  If you have an existing account, this does not overwrite your account information.

5	If the software detects that you already have an account with AT&T WorldNet Service and displays the account information on the screen, click on “Use the account shown above” option to use your existing account information.

6	When you reach Step 3 – Install browser, AT&T WorldNet Setup informs you that it is about to install the Internet browser software that is included with it.  If you installed this software previously, you are presented with the option to “Configure Existing Browser” rather than reinstall the same Internet Browser software again.  Choose the “Configure Existing Browser” option.

Click here to close AT&T WorldNet Help.


102 - Database error

There is a problem with the AT&T WorldNet® Software database files. Usually, this can be corrected by initiating AT&T WorldNet Setup, which fixes the AT&T WorldNet Software databases, and reinstalls and/or reconfigures the Internet browser.  Perform the following steps to initiate Setup.

1	Shut down any AT&T WorldNet Software programs that are running.

2	In the Windows taskbar click on the Start button, select Programs, select AT&T WorldNet Software then click AT&T WorldNet Setup.

3	Follow the instructions as you continue through the AT&T WorldNet Setup wizard.  Use the same settings you used before.

4	If the condition continues, reinstall AT&T WorldNet Software using the original installation media (CD-ROM or diskettes).

Click here to close AT&T WorldNet Help.


103 - Configure for AT&T WorldNet® Service

AT&T WorldNet Software has detected that your Internet browser software has an incorrect setting for using AT&T WorldNet Service to access the Internet.  For instance, your e-mail name, e-mail password, e-mail server, or news server may have been changed.

These properties are most often changed when you have connected to a service other than AT&T WorldNet using the same Internet software.  If you receive this error while you are trying to access another service, you can probably ignore this message and message number 104.  However, if you are having trouble accessing the Internet through AT&T WorldNet Service, you need to reconfigure your Internet software.  Perform the following steps to reconfigure your Internet software.

1	Close the Internet browser and other Internet software applications that may be running.

2	Click on the Yes button to setup AT&T WorldNet Software.

Your Internet browser configuration is modified to use the correct settings.

Click here to close AT&T WorldNet Help.


104 - Configuration is recommended

You have responded “No” to error message 103 “Configure for AT&T WorldNet® Service.” If you do not configure your software for AT&T WorldNet Service now, some Internet software may not operate correctly.  It is recommended that you reconfigure your software now.

Click on the Yes button to setup AT&T WorldNet Software and have access to the Internet.

Click here to close AT&T WorldNet Help.


105 - Modem error

The modem that was used last is no longer configured.  You may have changed modems or removed a modem since the last time you accessed AT&T WorldNet® Service.  To correct this condition, AT&T WorldNet Software must be made aware of the new modem configuration.

Click here [image] to open the Modem Properties window.

Is your modem included in “The following modems are set up on this computer:” list?

Yes.

No.


Add a new modem

Perform the following steps to add a new modem.

1	Click on the Add button and follow the instructions to add your modem.

2	Stop and restart AT&T WorldNet® Connection Manager.

3	In the Connection Manager window, click on the Location Properties button and choose your modem from the modem list.

4	Click on the OK button.

5	Try connecting to AT&T WorldNet Service again.

Did this correct the condition?

Yes, close AT&T WorldNet Help.


Select new modem

Perform the following steps to select a new modem.

1	In the Connection Manager window, click on the Location Properties button and choose your modem from the modem list.

2	Click on the OK button.

3	Try connecting to AT&T WorldNet Service again.

Did this correct the condition?

Yes, close AT&T WorldNet Help.


106 - Starting Internet software

AT&T WorldNet® Software was unable to start the Internet browser.  You may have uninstalled the browser you were using or moved it to a different directory.  This condition may also occur if a database file on your computer has become corrupted.  In either case, initiating AT&T WorldNet Setup should correct the condition.

1	Shut down any AT&T WorldNet Software programs that are running.

2	In the Windows taskbar, click on the Start button, select Programs, click on AT&T WorldNet Software then click on AT&T WorldNet Setup.

3	Follow the instructions as you continue through the AT&T WorldNet Setup wizard, using the same settings you used before.

4	When you reach the first screen of “Step 3 - Install Browser,” AT&T WorldNet Setup offers to install the Internet browser that is included with the AT&T WorldNet Software.  You can do one of the following:

•	Install the Internet browser by clicking on the Next button (you will need the original CD or diskettes you used to install the AT&T WorldNet Software).

•	Select a different Internet browser that you have already installed by clicking on the Change button.

5	Follow the instructions as you continue through the AT&T WorldNet Setup wizard.  When the setup process is completed, your computer should be ready to connect to the Internet again.

Click here to close AT&T WorldNet Help.


107 - Starting additional Internet software

There is a problem starting the additional Internet software you have specified in the Profile Properties window of AT&T WorldNet® Connection Manager software.  Please verify the location and file name of all entries in the Additional Internet Software box are correct by performing the following steps.

1	Disconnect from the Internet.

2	Connection Manager normally shuts itself down when you disconnect.  If it shuts down, restart it by double-clicking on the “Connect to AT&T WorldNet Service” icon.

3	In the Connection Manager window click on the Profile Properties button.

4	Verify the entries in the Additional Internet Software box are correct.

Click here to close AT&T WorldNet Help.


108 - Enter profile name

You have not entered a name in the “AT&T WorldNet Account Profile” box in the Profile Properties window.  You must enter a name before continuing.  The name defined here is a label for your user account; select any name you like.

Note: This version of AT&T WorldNet® Software automatically copies the profile name from the “Your first and last name” field in the AT&T WorldNet Setup program.  The only way to produce this error is to deliberately delete the contents of the “AT&T WorldNet Account Profile” field.

Click here to close AT&T WorldNet Help.


109 - Duplicate profile

You tried to create a new account profile using a name already in use with an existing account profile.  Please choose a different name for the new account profile.

Note: This error only occurs in versions of AT&T WorldNet® Software that support multiple profiles.

Click here to close AT&T WorldNet Help.


110 - Enter location name

You have not entered a name for the location from which you are connecting to AT&T WorldNet® Service. It is recommended the location name be related to its location of main use to help identify its applied settings.  For example, you may have one location named “Home” which contains the appropriate configuration for connecting to AT&T WorldNet Service from your home, and another location named “Work” which contains the appropriate configuration for connecting to AT&T WorldNet Service from your work place.

You must enter a name before continuing. If you would like more information about locations click on the What is a location? button.  Creating a new location name is different in Windows 95 and Windows 98.  To create a new location name in Windows 95 click on the Windows 95 Location Name button.  To create a location name in Windows 98 click on the Windows 98 Location Name button.

The location name must be entered in the window in which the error occurred.  Locate one of the following boxes:

“Location”    “Please enter your location”    “I am dialing from”

Click here to close AT&T WorldNet Help.


111 - Select Call Waiting: Connection Manager error

The Call Waiting tones used to indicate an incoming call disrupt modem communications. To prevent disruptions, Call Waiting must be disabled when dialing out with your modem.  Perform the following steps to disable Call Waiting.

1	Double-click on the Connect to AT&T WorldNet® Service icon.

2	In the Connection Manager window, click on the Location Properties button.

3	In the Location Properties window, click on the Dial Properties button.

4	In the “How I dial from this location” of the Dialing Properties window, click on “This location has call waiting.  To disable it dial:”

5	Click on the drop down arrow then click on the code to disable Call Waiting.

6	Click on the OK button in the Dialing Properties window.

7	Click on the OK button in the Location Properties window.

8	Click on the Connect button to connect to AT&T WorldNet Service.

If you are not sure the Call Waiting feature is on the phone line your modem is using or do not know the code to disable it, contact your local telephone company and ask if Call Waiting is on that phone line.

Click here to close AT&T WorldNet Help.


112 - Duplicate location

You tried to create a new location with a name that is already used for another location.  Please enter a different name for the new location.  It is recommended the location name be related to its location of main use to help identify its applied settings.  For example, you may have one location named “Home” which contains the appropriate configuration for connecting to AT&T WorldNet® Service from your home, and another location named “Work” which contains the appropriate configuration for connecting to AT&T WorldNet Service from your work place.  Creating a new location name is different in Windows 95 and Windows 98.  To create a new location name in Windows 95 click on the Windows 95 Location Name button.  To create a location name in Windows 98 click on the Windows 98 Location Name button.  If you would like more information about locations click on the What is a location? button.

Click here to close AT&T WorldNet Help.


113 - Last location

There is only one location defined and you have tried to delete it.  Since locations contain information required for dialing out, one location must be defined at all times.  If there is only one location, a second location must be created before deleting the first location. If you would like more information about locations click on the What is a location? button.

Click here to close AT&T WorldNet Help.


114 - Enter local phone number

You did not enter your local phone number or the phone number that is entered is not valid.  AT&T WorldNet® Software needs to know the phone number from which you are dialing so it can locate the closest access number.

Verify the area code and phone number are correct.  When dialing in the United States, the area code must be three digits and the phone number must be the seven digits that follow the area code.

Click here to close AT&T WorldNet Help.


115 - Access numbers lookup error

AT&T WorldNet® Software was not able to retrieve a list of access numbers for your area.  This usually means the network server is busy or momentarily unavailable.  Please try again later.

Click here to close AT&T WorldNet Help.


116 - Select primary access number

This error occurs because you do not select a primary access number.

Before proceeding, please select your primary access number from the list in the “Primary Access Number” box.

Click here to close AT&T WorldNet Help.


117 - Communications port

You have attempted to change the communications settings for the port that connects the modem to your computer.  These settings should only be changed when the corresponding settings on the modem are changed.

Click here to close AT&T WorldNet Help.


120 - Domain Name Server (DNS) changed

Your last DNS entry was replaced with an AT&T WorldNet® Service DNS entry. This may affect communication software that relies on this setting. This occurs when the Windows networking settings for TCP/IP contained the maximum amount of DNS entries.  AT&T WorldNet Setup replaces the last entry.

Click here to close AT&T WorldNet Help.


123 - AT&T WorldNet Setup is running
123 - AT&T WorldNet® Setup is running

You have tried to start AT&T WorldNet Connection Manager software - “Connect to AT&T WorldNet service” - while AT&T WorldNet Setup is running.  Please complete the Setup process before attempting to initiate AT&T WorldNet Connection Manager.

Click here to close AT&T WorldNet Help.


124 - No access numbers

You are trying to dial out from a location for which you have not specified any access numbers.

This occurs when a new location is added to the Dial Properties window by an application other than AT&T WorldNet® Connection Manager.

This condition may also occur if you exited Setup while in the process of updating your access numbers.  You obtained a new list of access numbers but exited before selecting numbers from the list.  The condition may be corrected by performing the following steps to add access numbers to the location.

1	In the Connection Manager window, click on the Location Properties button.

2	In the Location Properties window, click on the Change Number button.

3	If Connection Manager does not have a list of access numbers for your area, it prompts you to enter the area code and phone number from where you are dialing from.  When you have finished, click on the OK button.  Connection Manager dials out and retrieves a list of access numbers from AT&T.

4	When Connection Manager has obtained a list of access numbers for your area, it displays the list in the primary access or secondary access drop down display boxes.  Select your primary and secondary access numbers from the lists then click on the OK button to remove the Dialing Properties window.

5	Click on the OK button to exit the Location Properties window.

Click here to close AT&T WorldNet Help.


125 - Select secondary access number

A secondary access number has not been selected.

Before proceeding, please select a secondary access number from the Secondary Access Number list.

If you do not wish to use a backup number, click on the “Use the Primary Number as the Backup” option.

Click here to close AT&T WorldNet Help.


126 - Enter local area code

An area code was not specified for your dialing area.  Perform the follow steps to enter the area code.

1	From the main window of the AT&T WorldNet® Connection Manager program, click on the Location Properties button.

2	When the Location Properties window appears, click on the Dial Properties button.

3	In the Area Code box, enter the three-digit area code from which you are dialing then click on the OK button.

4	Click on the OK button in the Location Properties window.

Click here to close AT&T WorldNet Help.


130 - Location outside the USA chosen

You specified that you are dialing from a country other than the United States.  When dialing from outside of the USA, you must manually enter the access numbers to connect to AT&T WorldNet® Service.  Perform the following steps to enter the access number.

1	Contact AT&T to obtain a list of access numbers in the country from which you are dialing.

Note: An access number in the USA can be used.  However, you will be paying international long distance rates to connect to AT&T WorldNet Service.

2	Initiate AT&T WorldNet Connection Manager software by double-clicking on the Connect to AT&T WorldNet Service icon.

3	In the Connection manager window, click on the Location Properties button.

4	When the Location Properties window appears, click on the “Manually edit dialing characters” option.

5	In the “Primary access number” and “Secondary access number boxes,” enter the access number or numbers that must be dialed to connect to AT&T WorldNet Service.

Note: If a prefix is required for dialing out from your current location (like dialing *9 to get an outside line), make sure it is included in these access numbers.  Normally, such a prefix should be followed by a comma (,) instructing the modem to pause for a second before continuing the dialing process.

6	Click on the OK button to exit the Location Properties window.

Click here to close AT&T WorldNet Help.


131 - Home page changed

You selected a different home page while you were connected.  AT&T WorldNet® Connection Manager software is asking if you want to save this change. If you want to use the new home page, choose “Yes.”  If you want to keep your old home page, choose “No.”

Click here to close AT&T WorldNet Help.


132 - Enter local dialing code

This error occurs when you attempt to dial out without specifying the dialing code from which you are dialing (this condition occurs only in locations outside of the USA).  Perform the following steps to enter the dialing code.

1	Initiate AT&T WorldNet® Connection Manager software by double-clicking on the “Connect to AT&T WorldNet Service” icon.

2	In the Connection Manager window, click on the Location Properties button.

3	When the Location Properties window appears, click on the Dial Properties button.

4	In the “Area Code” box, enter the dialing code (up to 10 digits) that you are dialing from then click on the OK button.

5	Click on the OK button to exit the Location Properties window.

Click here to close AT&T WorldNet Help.


Windows 95 location name

If you would like to review the list of all current location names on your computer;

•	Click on the Location Properties button in the Connection Manager window.

•	In the Location Properties window, in the “Where you are dialing from” area, click on the drop down arrow of the Location entry box to display the list of all current location names.

•	Scroll through and review the list of location names.

Perform the following steps to add a new location name.

1	Click on the OK button in the Name In Use window.

2	Delete the name that is displayed in the Create New Location window.

3	Enter a new name in the Create New Location window then click on the OK button.  The new name appears in the “I am dialing from” entry box.

4	Enter the area code from where you are dialing from in “The area code is:” entry box.

5	Enter the country from where you are dialing from in the “I am in:” entry box by clicking on the drop down arrow.  Scroll through the list and click on the country you are dialing from.

6	Enter all requested information in the “How I dial from this location:” area.

7	Click on the OK button when you have finished.

Click here to close AT&T WorldNet Help.


Windows 98 location name

If you would like to review the list of all current location names on your computer;

•	Click on the Location Properties button in the Connection Manager window.

•	In the Location Properties window, in the “Where you are dialing from” area, click on the drop down arrow of the Location entry box to display the list of all current location names.

•	Scroll through and review the list of location names.

Perform the following steps to add a new location name.

1	Click on the OK button to remove “The name you have entered matches another name already in use.  Please enter a unique name.” Message.

2	Enter a new name in the “I am dialing from” entry box.

3	Enter the country from where you are dialing from in the “I am in the country/region” entry box by clicking on the drop down arrow.  Scroll through the list and click on the country you are dialing from.

4	Enter the area code from where you are dialing from in “The area code is:” entry box.

5	Enter all requested information in the “When dialing from here” area.

6	Click on the OK button when you have finished.

Click here to close AT&T WorldNet Help.