Your Internet connection to TEN is fast enough to play games... if only your modem was up to the task. 

         -Are you using a 2400 or 9600 baud modem? TEN supports only modems with a speed of 14.4k and up.

         -Is your modem for some reason set to 2400 or 9600 baud? Same problem.

         -Is your phone line unreliable? Is your cat chewing on it? Bad for kitty. Bad for you.

Possible solutions:

         -Go to the Options screen and re-test your connection.

         -Disconnect your modem entirely. Reconnect it, reboot, and try again. Sometimes modems "glitch out" for unknown (and perhaps unknowable) reasons.

         -If the problem persists, copy down the Diagnostics info from the Options screen. Then call our support services at 1-800-8040-TEN. TENFONE and TENFAX are our automated support services (phone and faxback) that are available 24 hours a day, 7 days per week.  Customer and Technical Support Representatives are available between 12Noon and 9PM, 7 days per week.