Your connection is too bad to play games right now. But all is not lost. -Try re-testing your link to TEN in the Options screen. -Select a different local access number to dial in to TEN from the Local Access Screen within Registration. -Try connecting to TEN at a different time of day. -You may close this window and chat in any arena. If the problem persists, copy down the Diagnostics info from the Options screen. Then call our support services at 1-800-8040-TEN. TENFONE and TENFAX are our automated support services (phone and faxback) that are available 24 hours a day, 7 days per week. Customer and Technical Support Representatives are available between 12Noon and 9PM, 7 days per week.