Contents
Slip.Net Internet Launcher Help

The following Help Topics are available:

Welcome to Slip.Net

Installing The Slip.Net Internet Launcher

TroubleShooting

Launcher Applications

Menus

Credits


Welcome to Slip.Net

Slip.Net is a nationwide Internet Service Provider with extensive experience in voice and datacommunications.  Our goal is to make the internet as easy to use as possible. Many users are overwhelmed with the vast resources on the Internet and just plain don't know where to start. TheSlip.Net Launcher is a pre-configured installation and program manager which includes all of the latest and greatest internet applications, most of which are Shareware.

The Slip.Net Launcher could also be thought of as an Internet Shareware Suite which is constantly updated with the 'best of class'. We've found that many of the Shareware applications are actually better than their commercial counterparts.

Our Frequently Asked Questions about Slip.Net. section may help you find any additional information you may need.


Installing The Slip.Net Internet Launcher

Installing from the Download File

Getting a Userid and Password

Local (and not-so-local)  Dial-Up Numbers

Creating Installation Diskettes for your Friends

Troubleshooting and Technical Support


Launcher Applications

Dialer

E-mail

WWWeb Browser

FTP

Telnet

Gopher

Archie

Finger

IRC

News

Viewer

Talk


Telnet


Gopher


Archie


Finger


IRC


News


Viewer


Talk


Menus

   File Menu

   Run Menu

   Customize Menu

   Install /Download Apps

   Help


File
File Menu


Run
Run Menu


Customize
Customize Menu


Install/Download Apps


Help

For Help on Help, Press F1


WWWeb Browse

The Slip.Net Internet Launcher uses the Netscape Navigator as its WWW Browser. You can use the Launcher to download an EVALUATION copy of Netscape. Once you download the file, and run netscape it will position you on the Slip.Net Home Page.


Dialer

The Slip.Net Internet Launcher uses the Trumpet Winsock Dialler. Created by Peter

Tattum, this Shareware dialler and TCP/IP winsock stack is probably on its way to

being the best winsock implementation on the market.


E-Mail

The currently selected best of class e-mail application is Eudora.


Installation Troubleshooting
Installation / Troubleshooting

The installation of the Launcher is meant to be easy and straightforward. However, as you probably know, Windows and software programs dont is not always work perfectly.

Modem Help

TroubleShooting Flowchart

Contacting Technical Support

Why you may be having trouble - an overview:

youve now embarked on probably the most complex application youve every used because the Laucher has:

modems and serical communications

a whole lifes study in and of itself. Debugging modem configuration problems is something that often stumps even to most savvy computer users.

internet

everchanging, sometimes overloaded and not always reliable, the internet is not guaranteed by anyone to work the same way twice. We think its getting better all the time but you do have to remember that its a loose-knit web of over 5 million computers - any one of which could be down at any point possibly stopping you from getting where you want to go.

Shareware

While weve attempted to put the best of class applications here and while they work virtually flawlessly on our systems in-house, many windows programs bomb over the strangest things. Slip.Net doesnt provide support on the shareware showcased in the Launcher. So, if you find a bug in a shareware package, we recommend you register it and then take advantage of the tech support that goes along with being a registered member. Most authors are really  open to fix problems and even taking design suggestions once they know youre not just trying to mooch free help or software off of them.


Trouble Flowchart
Troubleshooting Flowchart

This flowchart uses the hyper-text capabilities of the Windows Help system to help you get right down to where your problem is and provide you with a recommended solution. You should go through this flowchart first before contacting technical support or theyll just do it with you over the phone.

Please click on the item below which best describes your assessment of the situation:

Just Doesnt Work

Connects but then it has Problems


Just Doesnt Work

There are three basic troubleshooting steps if you just cant get the Launcher to work:

1. Check to make sure you have the Hardware and Software that is required to run the Slip.Net Internet Launcher.

2. Check your Comm Port   to make sure its a UART 16550 and that its actually talking to your Modem is one of the first steps.

3. Check your Connection to Slip.Net

Please click on the area that best describes how far you think you are. You can always use the BACK button at the top of this window to get you back to this point. If youve run through each of these three and youre quite certain its none-of-the-above and you can establish a connection, then youre ready for the next step to solving any other problems you may have.


Checking your Connection to Slip.Net

Click on the Trumpet Winsock Dialler.  You can find this icon in the Slip.Net program Manager group. It will also automatically start up when you enter the Launcher and enter your userid and password.

If youre starting from the Launcher password screen, you may need to press Alt-Tab to flip between the various active Windows to be able to see the status screen for the Trumpet Winsock Dialler.

You should see some output simiilar to this:

Trumpet Winsock Version 2.0 Revision B

Copyright (c) 1993,1994 by Peter R. Tattam

All Rights Reserved.

THIS IS AN UNREGISTERED SHAREWARE VERSION FOR EVALUATION ONLY.

PPP ENABLED

Internal SLIP driver COM2 Baud rate = 57600 Hardware handshaking Compression enabled

Auto-login initiated

Executing script c:\slipnet\winsock\login.cmd.  Type <esc> to abort

PPP DISABLED

atz

OK

at&c1&d2

OK

ats10=11

OK

at&c1&d2

OK

Try #: 1

ATDT12177922777

CONNECT 26400/ARQ/V34/LAPM/V42BIS

Node:02:S16 -------------------------- Slip.Net ------------------------------

If you don't have an account, login as:  new

slip.net login: Syour_id

Password:

PPP session from (204.160.88.94) to 204.160.88.141

Connected.  Your IP address is 204.160.88.141.

PPP ENABLED

SCRIPT COMPLETED

What you want to see is that it assigned you an IP address. This is what makes everything go, so without it, nothing will work. If your script stalled at any point and didnt finally get down to assigning you a dynamic IP address for your PPP connection you wont be able to run the other applications provided with the Launcher.


Connects but then Problems

If youre here, we assume that you have connected successfully to Slip.Net and are past all of the modem configuration pitfalls, longdistance dialling code problems, windows GP errors, etc. If you are still having some of these problems, backup  to the It Just Doesnt Work part of the Troubleshooting Flowchart and start over.

Heres a few of the challenges you might be encountering:

Program Doesnt Run when I click on it off of the Launcher Menu

General Protection Fault when running an Application

Connection Dropped while using the Service

Netscape Not Found


Netscape

Netscape Communications, Inc. provides Netscape via ftp download from their internet site on an evaluation basis only. Their software is not shareware and were not allowed to redistribute it with the Launcher per their license agreement.

However, we do provide an install/download button for the Netscape Navigator App. At 28.8K it only takes a few minutes to download and it will install itself.  To execute this download and have the Launcher automatically configure the latest version of Netscape for you, go into the Launcher Application and choose Install/Download Apps.

The download will happen in the Background so that you can continue to work on other applications. You may need to press Alt-TAB to see the Transfer in Progress window provided by the ftp client.


Connection Dropped

Here are a few tips:

Make sure you dont have Call Waiting Engaged. You can often disengage it by adding *70 in front of your dialling string. Check with your local phone company or the front of your white pages to be sure. Youll need to add this the the phone number in the LOGIN.CMD file located in your \slipnet\winsock directory.

Make sure youre ACTIVE. If youre inactive with your connection to Slip.Net for more than 15 minutes, well drop your modem connection and let someone else use it. Some programs keep the connection ACTIVE for you - such as Netscape. Others, such as Eudora, purposefully tell winsock to hangup if nothing else is running. Youll get to know which is which and how long you can go before doing something in order to keep your connection open after a few times through all of the applications provided with the Launcher.

Note the node: number at the beginning of the session that was dropped by scrolling backwards through your Trumpet session to see if its the same node number. Tech Support will need this number to help pinpoint a bad modem. A typical node number would be 7:S16 which means port S16 on our termserve number 7.


I get a General Protection Fault when running an Application
General Protection Fault when running an Application

Here are a few tips:

Exit completely out of windows when you get one of these since memory has been overwritten and other applications may now bomb as a result.

Repeat the exact same steps as before.

  	Some programs just bomb when exiting and dont really trash your windows memory. If you can run it and just ignore the GP Fault message without it seeming to affect your other applications, you may be willing to just live with the spurious GP Fault message.


Program Doesnt Run when I click it

Here are a few tips:

Only click the button on the Launcher once. Double clicking on some applications will execute multiple iterations of the same program. Press ALT-TAB multiple times to cycle through all of the applications running to make sure it just wasnt running in the background.

Go to your Trumpet Winsock session (by using Alt-TAB) and see if you are still connected. You may have to press PgDn multiple times to get to the end of the log to be able to see the current state of your connection. If it lost its connection choose Dialler/Bye to hangup your modem. You can then choose Dialler/Login to redial and establish your connection. Be sure to wait after choosing Bye and after choosing Login for the SCRIPT COMPLETED message

If you get an error message, investigate the error message thoroughly. You may have your file paths set up incorrectly or something else which would be so indicated in the message box.


Contacting Technical Support

If you need to contact technical support, be sure youve checked out the Troubleshooting flowchart first as our tech support department will need the results of your walkthrough the troubleshooting flowchart in order to get you back on track.

Please remember that we only provide support for registered users or users who are using Slip.Net as their Internet Service Provider. If youre modeming to a Slip.Net local dialup number or our nationwide dialup number (1.217.792.2777) you qualify for free technical support.

If you are eligible for technical support, please use one of the following ways.

E-Mail

support@slip.net

Phone Support

415.281.3177	Hours: 8am -9pm Pacific Time M-F and 9am-6pm Saturday and Sunday

Fax

415.281.4406

Snail Mail

Slip.Net

attn: Launcher Support/Information

25 Stillman Street Suite 200

San Francisco, CA 94107


Getting A UserID and Password

In order to use the Launcher, you will need an Internet Account from an Internet

Service Provider. Slip.Net can provide you with either a local number access

account or a free internet access account which will require that you call long

distance.

To obtain an account with Slip.Net for FREE all you need to do is use any

communications software program and dial 1-217-792-2777. You can use Windows

Terminal, Procomm Plus for Dos or Windows or even the free software that came

with your modem!

If you're in the San Francisco Bay Area, please dial 1-415-356-8200 to get signed

up for an account which won't require a long distance call. Since we have a POP in

the Bay area, you can subscribe for a low monthly fee.


Credits

This product was made possible by:

Shareware Authors - please support them

Adam Joffe - Visual Basic Programming

Ted Glenwright - installation, documentation and Slip.Net integration

Slip.Net Tech Support Staff - beta testing, troubleshooting and enhancement suggestions

The Slip.Net Internet Launcher is copyright 1995 by Slip.Net Inc.


Modem Help

Weve compiled a nice list of Q&As for modem problems to help get you on the right track.

Check our Init Strings for Popular Modems section first, If that fails, read through the cookbook below to help you roll your own.

You will need to change this in the login.cmd which can be found in the C:\SLIPNET\WINSOCK directory. You can choose the Customize/Scripts for Auto-Login Menu option to edit this file directly.

Modem Initialization String Cookbook

This procedure will help you to identify and suggest modem initialization strings that will work with Slip.Nets 28.8K Modems. Remember that not all modems (especially some of the new 28.8s) will support all of these commands. Please refer to your modem manual for differences from the standard AT command set shown here and contact your modem manufacturers technical support department for additional assistance.

For High Speed Modems (14.4K - 28.8K) the basic concept is to enable Hardware Flow Control, disable Software Flow Control, and make sure you have normal Carrier Detect and DTR Operations - Let your modem do the work! We also recommend that you increase the guard time from 0.7 seconds to 1.1 seconds to enable the modem to keep the connection up in the event of a momentary break in the connection. Also we recommend you use Selective Data Compression (v.42 bis enabled and MNP5 disabled when talking to 28.8 v.42bis modems) for fastest response.

The complete command is:

AT&FE1Q0V1X4S0=0S7=60&C1&D2&K3&R0S10=11&B1&W

AT	Need this to start all commands - you must be offline (not connected to any online service)

&F 	Reset your modem to Factory Defaults - eliminates anything else that may be confusing it.

E1 	Command Mode Local Echo On - neeed to see your keystrokes when in command mode

Q0 	Display result codes - makes it so you see OK after you type AT by itself

V1 	Display result codes in verbose form (verbal mode)

X4 	Result Code - based on Table. Try X1 if it doesnt like X4

S0=0 	Set rings to none - disables auto-answer

S7=60 	Set duration (in seconds) modem waits for Carrier. 60 is the default for most modems

&C1 	Carrier Detect - THIS MUST BE SET in order to not lose carrier

&D2	Data Terminal Ready (DTR) - terminate connection whenever your machine turns of DTR.

&K3 	Selective Data Compression - disable MNP5 and use v.42 bis \Q3 on some modems

&R0	Enable Hardware Flow Control. On some modems like US Robotics this should be &H1&R2

S10=11	Duration before hanging up upon loss of Carrier - Guard Time. (Tenths of a sec, so 1.1 secs)

&B1 	Port rate fixed higher than connect rate \J0 on some modems. Reqd on US Robotics.

&W	Save these settings so that we dont have to worry about them again.  Some use &W1

If you get ERROR instead of  OK none of your settings were made nor were they saved. Start by removing components from the end of the string until it does return an OK . You should also try typing the following command once youre online in order to see the quality of your connection (link status report).

+++ ATI6 or +++ ATI2 	to return to online state type:    ATO


Modem Connection Problems Questions and Answers
Modem Connection Problems Questions and Answers:

We have predominantly 28.8 modems and their modem needs to be set up to be able to deal with our high speed modems. They may need to contact their modem mfgr. in order to find out the proper initialization string for their modem. You can also offer to sell them one of ours which are US Robotics Sportsters. We sell them at cost for $260 plus tax and shipping.

Im using a 28.8 Baud Modem and I cant get the line to stay up - It works fine with other services.

Youre probably not connecting to other services at 28.8.  28.8 is an extremely high speed connection which relies on both a good quality line and having all of your modem settings just right. We will be happy to work with you to get a good connection. We use US Robotics modems which are among the best modems in the world and the leader in 28.8 standard modems. If youre not using a v.42bis 28.8 modem but are instead using one of the 28.8s that is not v.42bis then you may have a problem talking to our modems which are all v.42bis standard. Go over each of the settings on page 1 with the customer or offer to fax him/her this init string cookbook. Ensure Hardware flow control and line interruption timouts are set properly. You can force your modem to dial into us at a slower but more reliable rate by using the &N initialization variable. You need to read your modem manual to see which &N value corresponds to what speed for your modem. For a US Robotics, &N8 means 14.4 Kbps and &N6 means 9600 bps. Your modem will use different numbers unless its a USR Modem too.

I get garbage when I connect - How can I solve it?

If this happens it means that your communications software is listening at one speed and your modem is talking to you at another. The &B1 or \J0 are possibly required by your modem. You also need to make sure your communications software is set to a baud rate higher than the rate at which your modem is trying to connect. If youre using a 14.4 Modem, set your comm software to 19,200 Baud. If youre using a 28.8 Modem, set your comm software at 57,600 Baud.

My modem works with other services - why not yours?

Well be happy to log a trouble report so that we can research your particular modem and also check with the Phone company to see if there is any problem with poor quality lines coming from where youre calling in from right now.  Please get their modem brand, init. string if possible, part of town theyre calling from and any other clues. Offer to fax, mail or e-mail the modem init. string cookbook on Page 1 of this document. Try lowering the speed as explained in the first question.

How do I set my Initialization string for my modem?

If youre using our Launcher diskettes or Trumpet Winsock, you can use the Manual Login modem to get right to your modem. If youre already logged on, choose the BYE script and then choose the manual login feature. You can begin typing commands to your modem in the Trumpet Winsock window. If youre using the Slip.Net Internet Launcher, youll probably need to type Alt-Tab to get to the Trumpet Window. Dont forget to type &W at the end of the string to save it as your new default.


Installing from a Downloaded Version

Installing from the SLIPNETL.EXE OR SLIP11x.EXE Downloaded File:

The file  a self-extracting file of the Installation diskettes.

You will want to create a temporary directory, run SLIPNETL.EXE (or SLIP11x.EXE)

and install from there.

You will need approximately 15MB of free disk space: 5MB to hold the temporary

installation diskettes and 10MB to hold the installed programs. You'll be able

to erase the temporary installation directory as well as the SLIPNETL.EXE

once you've completed the installation.

Please note that the SLIPNETL.EXE is too big to fit onto a single diskette

If you would like to copy the Slip.Net Launcher and give it to your friends,

please download SLIPDSK1.EXE and SLIPDSK2.EXE and self-extract each of them

to separate diskettes from ftp.slip.net/pub/windows/launcher.

Here's a step-by-step cheat sheet on how to get the installation program going:

This assumes that you've downloaded SLIPNETL.EXE into "your_download_path"

somewhere on your hard drive.

Shell to DOS by clicking on the MS-DOS icon.

From MS-DOS:

      c:>  	cd\

      c:\> 	md tempslip

      c:\> 	cd tempslip

      c:\tempslip>      c:\your_download_path\slipnetl

This last command will self-extract the SLIPNETL.EXE into your c:\tempslip

directory.

Now type EXIT to return to windows. Choose File Run from the Windows Menu.

Type in C:\TEMPSLIP\SETUP and click on OK. From this point you'll be guided

through the installation process using our installation program.

When you've completely installed the program, you can delete the contents of

the c:\tempslip directory. If you don't plan on ever re-installing, you can

also delete the SLIPNETL.EXE file that you downloaded to save even more disk

space.

If you have problems or suggestions, please email support@slip.net or

call us at 415.281.3177.


Creating Installation Diskettes

While you dont need to do this step, you may want to give the Slip.Net Internet Launcher to your friends. In order to make Distribution or Installation Diskettes youll need to perform the following steps:

Download from ftp.slip.net:pub/windows/laucher  the following files:

(If these files happen to be offline, please contact technical support at 415.281.3177)

SLIPDSK1.EXE

SLIPDSK2.EXE

You will need to unzip each of the above self-extracting files onto a diskette

or into subdirectories labeled DISK1 and DISK2.

To extract to diskettes, put a blank diskette in drive A, change to drive A:

and type C:SLIPDSK1. This will unzip the setup and other needed files.

Now put a blank diskette in drive B and type C:SLIPDSK2. Now put diskette 1

back in drive A: and proceed from below.

Alternatively, you could create directories labeled DISK1 and DISK2 to immitate

diskettes.

Once you've unzipped everything into directories or diskettes, you can safely

safely erase the .EXE files SLIPDSK1.EXE AND SLIPDSK2.EXE to clear

room on your hard drive.

To run from the Floppy Diskettes you made from the .EXE Files:(good for sharing)

-------------------------------------------------------------

Put Disk #1 into your A or B diskette drive. Go into your

Program Manager and choose File/Run. Type A:\setup or B:\setup with the

diskette labeled DISK1 in the diskette drive. Now would be a good time to

actually use those colored diskette labels that came with your diskettes.


Dial-Up Phone Numbers

Everywhere:

If youre using Slip.Net for Free and you registered for an account outside the SF Bay Area or one of our other Local POP (Point of Prescence) locations, please use:

1.217.792.2777	16.8K Zyxels (good for 14.4K connections)

1.217.792.2233	28.8K USR modems (fast but not as reliable as Zyxels)

SF Bay Area:

276-0400	16.8K Zyxels (good for 14.4K connections)  (rolls over to 276-0404)

276-0404	28.8K USR Modems

356-8200	28.8K USR Modems

If you have any other number, its now considered obsolete, please use one of the numbers above.

Check to see if your prefix is a local call to the SF Bay Area

Were adding additional local dial-up sites every month so if you dont have a  recent copy of the the Slip.Net Internet Launcher, you might want to re-download it to see where our latest POPs are or send e-mai l to info@slip.net.


COMM Port Checkout

MSD.exe is a great tool to see where you are comm port wise. You will need a Modem hooked up to one of your comm ports on an interrupt that is NOT assigned to anything else.

Go into your C:\DOS directory in a DOS window and type MSD. This will load the Microsoft Diagnostics program. Choose Comm ports and it will tell you if you have a UART 16550 or not as well as if everything seems ok.

The next step is to do a simple test to make sure you can talk to the modem. You can use either Windows Terminal (or some other comm software) or the Trumpet Winsock Dialler itself.

Windows Terminal Checkout:

Trumpet Dialler:

Modem Initialization Strings:


Hardware/Software Requirements

You will need the following Hardware and Software in order to be productive using the Slip.Net Internet Launcher:

Hardware:

Modem:

The higher quality the better. 28.8K is the defacto standard now so if you dont have one and you plan on spending alot of time online, go treat yourself to one. They only cost about $250 and are worth every penny.

A word about modems: Buy Quality.  We like US Robotics (Sportsers are fine, Couriers are top-shelf), Zyxel, AT&T, Hayes and thats about it. We use US Robotics for Slip.Net modems so youre guaranteed compatibility if you use USR. If you buy too cheap a modem it will cause your connection to be dropped sporatically and your init stings will be incredibly confusing. We have on file Modem Init Strings for most of the modems out there

PC:

You will want a decent windows capable machine since youre going to be really using alot of things at once. This means a 486 with at least 8MB of RAM. The Launcher itself will take up almost 15MB of disk space once loaded (this includes ALL the applications in the launcher suite) so youll want LOTS of disk space.

Software:

Windows 3.1 or Windows for Workgroups (3.11)

(Windows 95 has been tested although we cant support you on it since its not released yet).

Windows Terminal (this comes with Windows and is either in your Main or your Applications group)


Modem Init Strings

Heres a few. If the string doesnt work for you, please contact your Modem Manufacturer for assistance.

Aceex 1414 v.32bis ---> AT&F&D0\N3\Q3

Apple Express Modem ---> AT&F&D0&Q0

Apple Express Modem ---> AT&F\N3&K3

AT&T DataPort 14.4 ---> AT\N7%C1&C1&D0\Q3

Asian Micro Sources Modem,AFM144ATP-----> AT&F1V1E1X4\Q4

Best Data Smart One 14.4 ---> AT&Q5%C1&C1&D0&K0

Boca 14.4Kbps v.32bis ---> AT&F&C1\N3

Boca Research V.32bis ---> AT&Q5%C1&C1&D0&K3

Cardinal 14.4 ---> AT&F&C1&D0&Q5

Compudyne 1442F ---> AT&F&C1

CPC Turbo Modem+ ---> AT\N6%C1&C1&D0\Q3\V1

Data Race Apex V.32/V.32bis ---> AT\N7%C1&C1&D0\Q3

Data Race APL 1496 ---> AT\N7%C1&C1&D0\Q3

Digicom Eagle 9600/Scout Plus ---> AT&F&D0

Focus 14.4 ---> AT&Q5%C1&C1&D0&K3S36=7

Global Village PowerPort ---> AT\J0\N3%C1&C1&D0\V1\Q3

Global Village PowerPort Gold/Silver ---> AT&F1\Q3

Global Village TelePort Gold ---> AT&F1%C1W1

Global Village TelePort Mercury ---> AT&F1&K3

Global Village TelePort Silver ---> AT\J0\N3%C1&C1&D0\Q3\V1

GVC Fax 144 ---> AT\N6%C1X4&C1&D0\G0\J0\Q3\V1

Hayes Accura 144 ---> AT&F

Hayes Optima 14400 v.32bis ---> AT&F&D0

Hayes V-Series/Ultra ---> AT&Q5S36=7&C1&D0&K3

Intel 14.4 EX ---> AT&F&D0

Intel 14.4EX ---> AT\N3%C1&C1&D0\Q3

Intel 96EX ---> AT\N3%C1&C1&D0\Q3

Line Link 14.4 E ---> AT&F&C1

Macintosh Express Modem ---> AT&F\N3&D3&Q5

Macronix ---> ATS36=7&Q5%C1&C1&D0&K3

Macronix Maxlite 14.4 ---> AT&F&C1&Q9\N3

Magic 14.4 V.32bis ---> AT&F&C1

Megahertz 14400/P2144 ---> AT&F&C1&D0

MegaHertz V.32bis ---> ATS36=7&Q5%C1&C1&D0&K3

Microcom Desk Porte/QX/4232 bis ---> AT&F&D0

Microcom QX/V.32c ---> AT&Q5%C3&C1&D0\J0\Q3

Multitech MT 932 Series ---> AT&F&D0&E4

Multitech MT1432 Series ---> AT&F&D0&Q1&E11

Multitech MT1432 ZDX ---> AT&F&D0

MultiTech MultiModem 224E/V.32 ---> AT&E1&E15&C1&D0&E4$BA0

PowerUser 14.4E ---> AT&F&C1

Practical Peripherals 14400FXMT ---> AT&F&C1

Practical Peripherals 14400FXSA ---> AT&F&C1S37=9N0

Practical Peripherals 9600SA/14400SA ---> ATS36=7&Q5&C1&D&K3

Prometheus Pro Modem Ultima ---> AT&F&D0

Prometheus Ultima/Home Office ---> AT\N3%C1&C1&D0\J0\V1\Q3

Prometheus V.32/V.32bis ---> AT&C1&D0*E1*F3*S1

PSI Comstation V ---> AT&F&C1&D0&K3&Q5\N3

PSI PowerModem II/IV ---> AT&Q5%C1&C1&D0&K3

Quicktel Xeba 14.4 ---> AT&F&C1

Racal ALM 3223 ---> AT&F&D0

Racal ALM 3226 V.32bis ---> AT&F&C1

Spectra Pocket Modem 14.4 ---> AT&F

SpectraCom V.32bis PocketFax ---> AT&Q3S36=7%C1&C1&D0&K3

Supra 14.4 LC ---> AT&F1

Supra 2400 V.42bis ---> AT&Q5S36=7%C1&C1&D0&K3

SupraFAXModem V.32/V.32bis ---> AT&F1&Q5S36=7%C1&C1&D0&K3

SupraFAXModem v.32bis ---> AT&F1

Telebit QBlazer ---> AT&FS58=2S180=1S190=0

Telebit QBlazer/T1600/T3000 ---> ATS180=2S190=1S51=252S58=2S68=2

Telebit WorldBlazer ---> AT&F9X2

UDS FasTalk Fax32bx/V.3225 ---> AT\N3%C1&C1&D0\G0\J0\V1\Q3

UDS Fastalk V.32 bx ---> AT&F&C1\N3\Q3

UDS Motorola V.3225L/V.3229L ---> AT&F&C1\Q3

USRobotics ---> AT&M4&K1B0&A3&B1&D0&H1&I0&N0&R2

USRobotics Courier HST Dual ---> AT&F&C1&D0

USRobotics Courier V.32 bis/as ---> AT&F&D0&H1&K2

USRobotics Mac & Fax ---> AT&F&D0&H1&R2

USRRobotics Mac & Fax 28.8k ----> AT&B1&H1&R2 Flow Control:

CTS/RTS Din Switch 1 down.

USRobotics Sportster 14.4 ---> AT&F&H1&C1&D0

USRobotics Sportster 9600 ---> AT&F&H1

Viva 14.4 --->AT&F&C1

Wang 14.4 ---> AT&F&C1&D0

Zoltrix 14.4 ---> AT&F&C1&D0

Zoom 14.4 V.32/V.32 bis --->AT&F&C1

Zoom 2400 v.42bis --->AT&Q5%C1W1&C1&D0S36=7&K3

Zoom V.32/V.32bis--->AT&Q5S36=7%C1&C1&D0&K3

Zyxel U-1496 --->AT&F&D0

Zyxel V.32bis--->AT&C1&D0&H3&K4&N0


Slip.Net Launcher Program Manager Group

This is a group which is created as part of the install process. You can see what groups  are in your windows configuration by pressing ALT-TAB until the Program Manager is the active window and then choosing Window from the top menu bar. Select the one that references Slip.Net.

If you dont have a Slip.Net Launcher Program Group, you probably didnt run the SETUP program which creates it or you didnt run it successfully. Go back to the distribution diskettes and re-load the launcher or run it from the downloaded self-extracting .exe file.


Dynamic IP Address

Slip.Net dial-up services assign a dynamic IP address with each call. This means that you dont have to worry about an IP address.

You would only need a static (fixed) IP address if you were going to run a dedicated host on the Internet. This would involve purchasing dedicated service from Slip.Net which is available in over 400 US Cities, Canada and Europe. If you would like information about our dedicated services email sales@slip.net or call us at 415.281.3197.


Local Call in the Bay Area?

If youre not calling from the SF Bay Area, check out our FREE Internet Access numbers.

If you are making a local call into our SF Bay Area POPs,  below is a list of the prefixes which are a LOCAL call. In addition, there are Zone 3 areas which are only a penny a minute to call from and are also worth paying for a monthly paid account from Slip.Net.

LOCAL CALLS:

If your areacode/prefix is in the list below, you will get the most value out of using one of our personal or Business Direct (tm) accounts. Please call Slip.Net sales at 415.281.3197 if you would like to sign-up for an account.

BELVEDERE           415   435  BLVD

                                  415   789  BLVD

 EAST BAY              510   204  EB01

                                  510   486  EB01

                                  510   524  EB01

                                  510   525  EB01

                                  510   526  EB01

                                  510   527  EB01

                                  510   528  EB01

                                  510   529  EB01

                                  510   540  EB01

                                  510   548  EB01

                                  510   549  EB01

                                  510   559  EB01

                                  510   642  EB01

                                  510   643  EB01

                                  510   644  EB01

                                  510   649  EB01

                                  510   664  EB01

                                  510   704  EB01

                                  510   705  EB01

                                  510   841  EB01

                                  510   843  EB01

                                  510   845  EB01

                                  510   848  EB01

                                  510   849  EB01

                                  510   883  EB01

                                  510   202  EB02

                                  510   206  EB02

                                  510   207  EB02

                                  510   208  EB02

                                  510   219  EB02

                                  510   220  EB02

                                  510   238  EB02

                                  510   251  EB02

                                  510   268  EB02

                                  510   271  EB02

                                  510   272  EB02

                                  510   273  EB02

                                  510   286  EB02

                                  510   287  EB02

EAST BAY               510   289  EB02

                                  510   301  EB02

                                  510   302  EB02

                                  510   308  EB02

                                  510   310  EB02

                                  510   321  EB02

                                  510   339  EB02

                                  510   380  EB02

                                  510   381  EB02

                                  510   406  EB02

                                  510   409  EB02

                                  510   410  EB02

                                  510   414  EB02

                                  510   419  EB02

                                  510   420  EB02

                                  510   421  EB02

                                  510   428  EB02

                                  510   442  EB02

                                  510   444  EB02

                                  510   446  EB02

                                  510   448  EB02

                                  510   450  EB02

                                  510   451  EB02

                                  510   452  EB02

                                  510   464  EB02

                                  510   465  EB02

                                  510   466  EB02

                                  510   501  EB02

                                  510   502  EB02

                                  510   503  EB02

                                  510   504  EB02

                                  510   508  EB02

                                  510   514  EB02

                                  510   517  EB02

                                  510   518  EB02

                                  510   519  EB02

                                  510   520  EB02

                                  510   539  EB02

                                  510   541  EB02

                                  510   547  EB02

EAST BAY              510   595  EB02

                                  510   596  EB02

                                  510   597  EB02

                                  510   599  EB02

                                  510   601  EB02

                                  510   604  EB02

                                  510   610  EB02

                                  510   612  EB02

                                  510   630  EB02

                                  510   637  EB02

                                  510   645  EB02

                                  510   652  EB02

                                  510   653  EB02

                                  510   654  EB02

                                  510   655  EB02

                                  510   658  EB02

                                  510   693  EB02

                                  510   697  EB02

                                  510   701  EB02

                                  510   702  EB02

                                  510   703  EB02

                                  510   716  EB02

                                  510   717  EB02

                                  510   718  EB02

                                  510   720  EB02

                                  510   726  EB02

                                  510   759  EB02

                                  510   761  EB02

                                  510   762  EB02

                                  510   763  EB02

                                  510   772  EB02

                                  510   801  EB02

                                  510   802  EB02

                                  510   805  EB02

                                  510   807  EB02

                                  510   808  EB02

                                  510   810  EB02

                                  510   813  EB02

                                  510   816  EB02

                                  510   817  EB02

 EAST BAY               510   819  EB02

                                  510   832  EB02

                                  510   834  EB02

                                  510   835  EB02

                                  510   836  EB02

                                  510   839  EB02

                                  510   840  EB02

                                  510   869  EB02

                                  510   873  EB02

                                  510   874  EB02

                                  510   882  EB02

                                  510   891  EB02

                                  510   893  EB02

                                  510   902  EB02

                                  510   912  EB02

                                  510   913  EB02

                                  510   914  EB02

                                  510   917  EB02

                                  510   918  EB02

                                  510   922  EB02

                                  510   928  EB02

                                  510   929  EB02

                                  510   980  EB02

                                  510   987  EB02

                                  510   263  EB03

                                  510   337  EB03

                                  510   521  EB03

                                  510   522  EB03

                                  510   523  EB03

                                  510   748  EB03

                                  510   769  EB03

                                  510   814  EB03

                                  510   865  EB03

                                  510   261  EB04

                                  510   436  EB04

                                  510   437  EB04

                                  510   482  EB04

                                  510   530  EB04

                                  510   531  EB04

                                  510   532  EB04

EAST BAY               510   533  EB04

                                  510   534  EB04

                                  510   535  EB04

                                  510   536  EB04

 PACIFICA               415   355  PCFC

                                  415   359  PCFC

                                  415   738  PCFC

 RICHMOND            510   215  RCMD

                                  510   231  RCMD

                                  510   232  RCMD

                                  510   233  RCMD

                                  510   234  RCMD

                                  510   235  RCMD

                                  510   236  RCMD

                                  510   237  RCMD

                                  510   242  RCMD

                                  510   307  RCMD

                                  510   374  RCMD

                                  510   412  RCMD

                                  510   620  RCMD

                                  510   970  RCMD

 SAN FRANCISCO   415   201  SF01

                                  415   202  SF01

                                  415   203  SF01

                                  415   204  SF01

                                  415   205  SF01

                                  415   206  SF01

                                  415   207  SF01

                                  415   208  SF01

                                  415   213  SF01

                                  415   215  SF01

                                  415   218  SF01

                                  415   219  SF01

                                  415   220  SF01

                                  415   222  SF01

                                  415   224  SF01

                                  415   227  SF01

                                  415   230  SF01

                                  415   232  SF01

                                  415   241  SF01

SAN FRANCISCO   415   243  SF01

                                  415   245  SF01

                                  415   247  SF01

                                  415   249  SF01

                                  415   252  SF01

                                  415   253  SF01

                                  415   255  SF01

                                  415   262  SF01

                                  415   263  SF01

                                  415   264  SF01

                                  415   265  SF01

                                  415   267  SF01

                                  415   269  SF01

                                  415   270  SF01

                                  415   274  SF01

                                  415   276  SF01

                                  415   279  SF01

                                  415   280  SF01

                                  415   281  SF01

                                  415   282  SF01

                                  415   283  SF01

                                  415   284  SF01

                                  415   285  SF01

                                  415   288  SF01

                                  415   291  SF01

                                  415   292  SF01

                                  415   296  SF01

                                  415   297  SF01

                                  415   298  SF01

                                  415   303  SF01

                                  415   307  SF01

                                  415   308  SF01

                                  415   309  SF01

                                  415   318  SF01

                                  415   346  SF01

                                  415   351  SF01

                                  415   352  SF01

                                  415   353  SF01

                                  415   356  SF01

                                  415   357  SF01

 SAN FRANCISCO   415   362  SF01

                                  415   374  SF01

                                  415   385  SF01

                                  415   391  SF01

                                  415   392  SF01

                                  415   393  SF01

                                  415   394  SF01

                                  415   395  SF01

                                  415   396  SF01

                                  415   397  SF01

                                  415   398  SF01

                                  415   399  SF01

                                  415   403  SF01

                                  415   407  SF01

                                  415   421  SF01

                                  415   431  SF01

                                  415   433  SF01

                                  415   434  SF01

                                  415   436  SF01

                                  415   437  SF01

                                  415   441  SF01

                                  415   442  SF01

                                  415   443  SF01

                                  415   445  SF01

                                  415   474  SF01

                                  415   477  SF01

                                  415   478  SF01

                                  415   487  SF01

                                  415   495  SF01

                                  415   509  SF01

                                  415   512  SF01

                                  415   515  SF01

                                  415   516  SF01

                                  415   517  SF01

                                  415   518  SF01

                                  415   519  SF01

                                  415   520  SF01

                                  415   522  SF01

                                  415   527  SF01

                                  415   536  SF01

SAN FRANCISCO   415   541  SF01

                                  415   542  SF01

                                  415   543  SF01

                                  415   544  SF01

                                  415   545  SF01

                                  415   546  SF01

                                  415   550  SF01

                                  415   552  SF01

                                  415   553  SF01

                                  415   554  SF01

                                  415   556  SF01

                                  415   557  SF01

                                  415   558  SF01

                                  415   559  SF01

                                  415   560  SF01

                                  415   561  SF01

                                  415   563  SF01

                                  415   565  SF01

                                  415   567  SF01

                                  415   575  SF01

                                  415   576  SF01

                                  415   597  SF01

                                  415   601  SF01

                                  415   602  SF01

                                  415   605  SF01

                                  415   607  SF01

                                  415   608  SF01

                                  415   616  SF01

                                  415   621  SF01

                                  415   622  SF01

                                  415   624  SF01

                                  415   626  SF01

                                  415   627  SF01

                                  415   636  SF01

                                  415   640  SF01

                                  415   641  SF01

                                  415   642  SF01

                                  415   647  SF01

                                  415   648  SF01

                                  415   658  SF01

 SAN FRANCISCO   415   660  SF01

                                  415   670  SF01

                                  415   671  SF01

                                  415   673  SF01

                                  415   675  SF01

                                  415   676  SF01

                                  415   677  SF01

                                  415   678  SF01

                                  415   679  SF01

                                  415   693  SF01

                                  415   695  SF01

                                  415   698  SF01

                                  415   699  SF01

                                  415   701  SF01

                                  415   703  SF01

                                  415   705  SF01

                                  415   706  SF01

                                  415   708  SF01

                                  415   709  SF01

                                  415   710  SF01

                                  415   719  SF01

                                  415   722  SF01

                                  415   730  SF01

                                  415   732  SF01

                                  415   739  SF01

                                  415   744  SF01

                                  415   749  SF01

                                  415   764  SF01

                                  415   765  SF01

                                  415   767  SF01

                                  415   768  SF01

                                  415   771  SF01

                                  415   772  SF01

                                  415   773  SF01

                                  415   774  SF01

                                  415   775  SF01

                                  415   776  SF01

                                  415   777  SF01

                                  415   781  SF01

                                  415   788  SF01

SAN FRANCISCO   415   804  SF01

                                  415   806  SF01

                                  415   807  SF01

                                  415   808  SF01

                                  415   809  SF01

                                  415   817  SF01

                                  415   821  SF01

                                  415   822  SF01

                                  415   824  SF01

                                  415   826  SF01

                                  415   828  SF01

                                  415   834  SF01

                                  415   837  SF01

                                  415   860  SF01

                                  415   861  SF01

                                  415   863  SF01

                                  415   864  SF01

                                  415   865  SF01

                                  415   882  SF01

                                  415   885  SF01

                                  415   894  SF01

                                  415   896  SF01

                                  415   904  SF01

                                  415   905  SF01

                                  415   907  SF01

                                  415   912  SF01

                                  415   915  SF01

                                  415   920  SF01

                                  415   921  SF01

                                  415   922  SF01

                                  415   923  SF01

                                  415   928  SF01

                                  415   929  SF01

                                  415   931  SF01

                                  415   936  SF01

                                  415   939  SF01

                                  415   951  SF01

                                  415   953  SF01

                                  415   954  SF01

                                  415   955  SF01

SAN FRANCISCO   415   956  SF01

                                  415   957  SF01

                                  415   971  SF01

                                  415   972  SF01

                                  415   973  SF01

                                  415   974  SF01

                                  415   975  SF01

                                  415   978  SF01

                                  415   979  SF01

                                  415   981  SF01

                                  415   982  SF01

                                  415   983  SF01

                                  415   984  SF01

                                  415   986  SF01

                                  415   987  SF01

                                  415   989  SF01

                                  415   990  SF01

                                  415   995  SF01

                                  415   998  SF01

                                  415   999  SF01

                                  415   221  SF02

                                  415   242  SF02

                                  415   379  SF02

                                  415   386  SF02

                                  415   387  SF02

                                  415   476  SF02

                                  415   502  SF02

                                  415   564  SF02

                                  415   566  SF02

                                  415   661  SF02

                                  415   664  SF02

                                  415   665  SF02

                                  415   666  SF02

                                  415   668  SF02

                                  415   681  SF02

                                  415   682  SF02

                                  415   731  SF02

                                  415   750  SF02

                                  415   751  SF02

                                  415   752  SF02

SAN FRANCISCO   415   753  SF02

                                  415   759  SF02

                                  415   239  SF03

                                  415   301  SF03

                                  415   330  SF03

                                  415   333  SF03

                                  415   334  SF03

                                  415   337  SF03

                                  415   338  SF03

                                  415   406  SF03

                                  415   452  SF03

                                  415   467  SF03

                                  415   468  SF03

                                  415   469  SF03

                                  415   582  SF03

                                  415   584  SF03

                                  415   585  SF03

                                  415   586  SF03

                                  415   587  SF03

                                  415   656  SF03

                                  415   715  SF03

                                  415   755  SF03

                                  415   756  SF03

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                                  415   761  SF03

                                  415   841  SF03

                                  415   985  SF03

                                  415   991  SF03

                                  415   992  SF03

                                  415   993  SF03

                                  415   994  SF03

                                  415   997  SF03

 SAUSALITO            415   289  SSLT

                                  415   331  SSLT

                                  415   332  SSLT

 S SANFRANCISCO 415   225  SSNF

                                  415   244  SSNF

                                  415   266  SSNF

                                  415   319  SSNF

                                  415   583  SSNF

S SANFRANCISCO 415   588  SSNF

                                  415   589  SSNF

                                  415   615  SSNF

                                  415   634  SSNF

                                  415   635  SSNF

                                  415   737  SSNF

                                  415   741  SSNF

                                  415   742  SSNF

                                  415   754  SSNF

                                  415   794  SSNF

                                  415   827  SSNF

                                  415   871  SSNF

                                  415   872  SSNF

                                  415   873  SSNF

                                  415   875  SSNF

                                  415   876  SSNF

                                  415   877  SSNF

                                  415   878  SSNF

                                  415   952  SSNF


FREE Internet Access Numbers

14.4K Dialup:   	1-217-792-2777

28.8K Diallup:	1-217-792-2233

If youre calling from the San Francisco Bay Area, please consider purchasing a monthly account which will allow you to use one of our local dialup numbers.


FTP

We use WS_FTP.


Frequently Asked Questions

Our FAQ is broken into the following convenient sections:

General Company Questions

Account/Sales Questions

Setup/Configuration Questions

Modem Questions

Launcher Specific Questions

Technical Questions

BBS Questions


FAQ: General Company

How Long Have you Been in Business?

Slip.Net has been incorporated since 1995. The owners of our company run several other companies with over 50 employees and offices throughout California, Nevada and Illinois. Slip.Net is a solid established business and is fast becoming the bay areas largest Internet Service Provider.

How may Customers do you have?

I can't tell you exactly because the number is growing so fast. If you're interested in a reference list, I can fax you some of the comments about Slip.Net that have been floating around the internet. We have been in business for over eight years and have thousands of customers.

How can you offer a free service?

We operate our free service as a marketing research project to identify where to open our next office and offer you local service. The phone number is 217-792-2777. If you're willing to pay the long distance charges we won't charge you for internet access. We hopefully will have a local POP where you'll be able to take advantage of our low monthly rates and avoid the long distance charges completely in the near future.

I have Prodigy and I travel - Do you have local numbers all over the US?

Eventhough our goal is to be accessible with a local call nationwide, we don't have local numbers everywhere. However, if you are out of town we do provide a number whereby you can use our service for only the price of the long distance call. Some of our customers are not local and take advantage of this free service all the time.

Do you have ISDN Access?

We are currently in the installation process for ISDN. We haven't finalized pricing for it yet but we will be offering it to our existing customers first which should occur within the next month or so. By signing up for a regular account you'll be completely familiar with the service and be able to really make the most of your account once ISDN is available.

Do you have 28.8K Modems?

Yes. We have a separate number for our 28.8 modems and our main number also has some 28.8's installed on it. If you have a 28.8 modem and only want to access us at 28.8, the number is 415.356.8200.

What Software Should I use?

We recommend that you use the Shareware Suite that we've assembled that goes with our Slip.Net Internet Launcher. The Launcher is free and you only need to register the Shareware packages if you feel they're worthwhile and you plan to use them regularly. We can help with configuration on some of the other packages that are on the market as far as getting connected to Slip.Net. For more detailed questions about commercial packages, however, we recommend that you call their technical support. We are happy to help you out with anything on the Shareware Suite that we've compiled which contains the latest/greatest internet applications on the net.


FAQ: Account Type Questions

What all is included included in Slip.Nets basic dialup service?

Our basic account is called the Slip.Net Personal Direct Connect. It provides:

PPP Access: Having PPP access to the internet means that you are Directly Connected  to the internet and can use any winsock or MAC PPP compliant software. PPP access brings the TCP/IP protocol to your desktop.

28.8K Dialup:You get a dialup number to call which connects to a 28.8K modem on our end. You may use this number for unlimited (but not continuous) periods each month.

Shell Access: Upon approval you can also have shell access with a Personal Direct Account.

Tech Support: We provide technical support to help you get online and stay online. Our hours are 8-9pm PST weekdays and 9-6pm Saturday and Sunday.

BBS Access: You get access to the Slip.Net BBS which is an easy-to-use front end to many great online services such as electronic mail, newsgroup forums, teleconferencing, games, file areas and online databases.

Online.SF: This is our monthly newspaper which will come delivered to your mailing address. We keep you up to date on the latest happenings in the online community and new offerings from Slip.Net.

Free Launcher Software: To help you get online quickly, weve developed the Slip.Net Internet Launcher which comes in both Mac and Windows formats. The Launcher is and installation and launcher shell to the best of class applications for email, WWW Browsing, ftp, news reading and more.

Email, News: you will receive your own slip.net e-mail account which lets you attach documents (no more Fedex Charges) and subscribe to mailing lists. In addition, we carry one of the most extensive sets of news available with close to 10,000 newsgroups on every topic imagineable.

Personal Web Page: With our Personal Direct ConnectTM you can create your own home page. This is for non-commercial use only but lets you get the hang of creating your own page on the net.

What is the Business Direct Connect Account?

Our business accounts include more disk space (10mb instead of 5mb), more WEB page capabilities and allow you to conduct business on the net. In addition, you will be able to obtain your own domain name which will make your web page and email address appear as your own identity on the internet.

How can you offer a free service?

We operate our free service as a marketing research project to identify where to open our next office and offer you local service. The phone number is 217-792-2777. If you're willing to pay the long distance charges we won't charge you for internet access. We hopefully will have a local POP where you'll be able to take advantage of our low monthly rates and avoid the long distance charges completely in the near future.

How does the 10 day free trial work?

To take advantage of the free trial we need to gather your credit card information. We dont do anything with it for 10 days. If you decide our service doesnt match your needs, just call us beforet the 10 days are up and well just tear up your credit card information.

Is the Startup Fee Refundable?

The startup fee is assessed after your 10 day free trial period. Once youve completed your free trial period it is not refundable as it covers our costs of setting you up as a member.

What's your cancellation policy?

If you should decide to cancel service you will need to call our customer service number. We'll take down all of your information and pro-rate your service based on your sign-up date. We bill in advance for each month of service so if you cancelled on the 15th, you would receive a credit on your credit card statement for half of your monthly fee. Startup fees, which are assessed AFTER the 10 day free trial period, are not refundable.

I want to get on the WWW.  What does Slip.Net offer for Web Space?

If you're familiar with the World Wide Web, you can create your own web page on Slip.Net either for your personal use or for your business. If you are just starting you should familiarize yourself with the WWW using Netscape as a user before going to the next step of creating your own html documents. We offer a free web page that can reside in your home directory. (Please refer to the WWW Pricing document for specifics on pricing and have them http to www.slip.net for more information.)

What will my e-mail address be?

For the personal account which we call Direct Connecttm your internet e-mail address will be your_name@slip.net. If you're using one of our Business accounts, you will have your own domain name which will look like your_name@your_company.com.

Can you bill my company for a business account?

Yes but only with a signed company Purchase Order. To get started you will need to send or fax us an approved company Purchase Order for six months of plus the start-up fee for the account type you're interested in.

Can you bill me for a personal account?

We don't provide billing for personal accounts. However, you may pay by check quarterly. So, your check should be for the first 3 months plus your startup fee.

Do you accept checks/money orders or can I drop by Cash for an account?

Yes but only for 3 months up front plus the startup fee. Since there is additional work to process these so we need to collect from you on a quarterly basis. We'll rely on you to send in the payment quarterly for now - In the future we may get a billing process in place but we're really trying to keep everyone consistent on credit cards.

(no waiving of the startup fee on these types of accounts).

What is unlimited Access?

Unlimited means you can use it as long as you like each month without worrying about us charging you for hourly fees. As long as we have modems available you can stay on the line. If we get unusually busy or we notice that youre hanging on the line not doing anything for hours at a time, you may be disconnected. Unlimited does not mean continuous. If you would like to use our services on a continuous basis, please call our sales department and ask to be upgraded to a DEDUCATED account.  The pricing on our dedicated accounts are quite reasonable.

Can you waive the Setup Fee?

I can direct you to a sales representative who can go over some of the specials and competitive upgrade offers that we have. If you're already familiar with the Internet or you are willing to make a longer term commitment than just on a monthly basis the sales department does make deals. Are you on another service provider now?

Do you have a Trial Period?

You can logon as a new user and check us out. If you like what you see, you can signup right online. We do offer a 10 day free trial period. We can sign you up right now over the phone with your credit card and we won't put the charge through for 10 days. If you don't like the service for any reason just give us a call and we'll cancel your order.

Can I have my own IP Address?

Only our Dedicated  Accounts can be configured with a dedicated IP address. For complete access to all of the internet applications including Eudora e-mail and Netscape you don't need a dedicated IP address. You also do not need a dedicated IP address to have your own domain name as is the case with our Business Direct ConnectTM accounts.  For personal and business dialup accounts the IP address is assigned dynamically each time you login.

Do you have ISDN Access?

We are currently in the installation process for ISDN. We haven't finalized pricing for it yet but we will be offering it to our existing customers first which should occur within the next month or so. By signing up for a regular account you'll be completely familiar with the service and be able to really make the most of your account once ISDN is available.

Do you have 28.8K Modems?

Yes. We have a separate number for our 28.8 modems and our main number also has some 28.8's installed on it. If you have a 28.8 modem and only want to access us at 28.8, the number is 415.356.8200.

What Software Should I use?

We recommend that you use the Shareware Suite that we've assembled that goes with our Slip.Net Internet Launcher. The Launcher is free and you only need to register the Shareware packages if you feel they're worthwhile and you plan to use them regularly. We can help with configuration on some of the other packages that are on the market as far as getting connected to Slip.Net. For more detailed questions about commercial packages, however, we recommend that you call their technical support. We are happy to help you out with anything on the Shareware Suite that we've compiled which contains the latest/greatest internet applications on the net.

What Modem Should I buy?

We use U.S. Robotics Modems at Slip.Net so youll have the best chance of getting a reliable connection if you use a high quality modem such as USR. Hayes, Zyxel, and AT&T are also quality modem manufacturers. We dont recommend anyone else and especially discourage using a no-name cheap modem if youre going to connect to us at 28.8K.


FAQ: Setup Questions

What are the modem Phone Numbers?

Everywhere:

If youre using Slip.Net for Free and you registered for an account outside the SF Bay Area or one of our other Local POP (Point of Prescence) locations, please use:

1.217.792.2777	16.8K Zyxels (good for 14.4K connections)

1.217.792.2233	28.8K USR modems (fast but not as reliable as Zyxels)

SF Bay Area:

276-0400	16.8K Zyxels (good for 14.4K connections)  (rolls over to 276-0404)

276-0404	28.8K USR Modems

356-8200	28.8K USR Modems

If you have any other number, its now considered obsolete, please use one of the numbers above.

Check to see if your phone can make a local call to one of the above numbers by checking either the front of your white pages or by calling the operator.

Were adding additional local dial-up sites every month so if you dont have a  recent copy of the the Slip.Net Internet Launcher, you might want to re-download it to see where our latest POPs are or send e-mai l to info@slip.net.

How do I get the Installer (or Launcher?)

dial the phone number given to you (either a local number or 217.792.2777) and type new. This will give you a menu driven text application where you can download all of the necessary files.

use our anonymous FTP site and ftp the file from pub/windows/launcher. This only works if you already have a connection to the internet so its not that helpful for most people.

Call our tech support department and we will mail you the diskettes if you are in the SF Bay Area. Users of our 217 service must dial in and download the programs - we wont mail them out to free users.

How do I get free PPP Software?

We've put together a collection of Shareware packages and a convenient installation program to get you up and running quickly. If you do find the various shareware packages useful, we recommend that you register them with the authors. Our Slip.Net Launcher which launches all of the Shareware applications included in the set is freeware and will never require any registration fee.

Can I use Mosaic or Netscape with the Slip.Net Service?

Yes, our Personal DirectTM account will give you PPP access to the Internet with no hourly fees. This means that you can run any internet application software including Mosaic, Netscape, Cello and others. We use PPP instead of SLIP because its a little easier to setup.

I just got free internet software with a book I bought,

How do I configure Chameleon/Chameleon Sampler? (this is most often the INTERNET STARTER KIT but may books include the Sampler)

This is only for Windows users. We have a configuration file for Netmanage's Chameleon. You can get it online by using any terminal program and logging in as new. Youll be presented with a menu where you can download the Chameleon script that will get you onto Slip.Net. Download and Install this file. The file name is slipnet.cfg.

I am using OS/2 Warp. Can you help me get it configured?

You can download this from our menu driven signup service. Login to Slip.Net with any commuications software you have and type new at the login prompt. Youll be presented with a menu where you can download the OS/2 script that will get you onto Slip.Net. Download and Install this file.

What Software Should I use?

We recommend that you use the Shareware Suite that we've assembled that goes with our Slip.Net Internet Launcher. The Launcher is free and you only need to register the Shareware packages if you feel they're worthwhile and you plan to use them regularly. We can help with configuration on some of the other packages that are on the market as far as getting connected to Slip.Net. For more detailed questions about commercial packages, however, we recommend that you call their technical support. We are happy to help you out with anything on the Shareware Suite that we've compiled which contains the latest/greatest internet applications on the net.

What will my e-mail address be?

For the personal account which we call Direct Connecttm your internet e-mail address will be your_name@slip.net. If you're using one of our Business accounts, you will have your own domain name which will look like your_name@your_company.com.

What if I'm just getting started and don't have Z-Modem to download the software?

You dont need Z-Modem. You can download the Launcher using just about any comm package that you may have. We support Xmodem which comes with the Microsoft Windows Terminal program as well as Kermit and Z-Modem.

If you have never dialled into an online service before, we can mail our Slip.Net Launcher to you which will have everything you'll need. If you're in more of a hurry, the communications software that came with your modem most likely includes a download capability. Fire it up and login to Slip.Net as new and download the software from the menus provided.

What's a good book to read to get familiar with the Internet?

We've found that the Adam Angst book, The Internet Starter Kit which comes in both a Macintosh and Windows version is about the best one out there. If you would like more of a overview of internet features and software, you might choose the Internet for Dummies book.

I have a Macintosh, what software do I need?

You'll need to get a copy of Mac TCP/IP which comes with System 7.5. If you're not running 7.5 yet, you can download it from a variety of sites on the net. Since we don't have a site license for Mac TCP/IP you'll have to get it from someone other than us or upgrade to System 7.5. Once you have Mac TCP/IP you can use the Shareware suite of programs that we've put together which includes all of the configuration files you'll need to get online. Dial up Slip.Net, login as new and download all of the necessary software.


FAQ: Technical Questions

You might also want to check out our TroubleShooting Flowchart if youre have difficulties using our service. The following questions cover some of the more requently asked technically oriented questions.

How do I get my WEB page posted?

Visit our web site (http://www.slip.net) and review the information under Services on our home page. Note that if you receive high traffic to your home page, we ill ask that you sing up for a WWW account which is priced based on how many hits your page gets per week. You may NOT use your web page for commercial purposes unless you have a business account with Slip.Net.

If you are using our FREE service, we do not provide web pages. If you are using our free service and would like one, please upgrade from a free account to a business account and youll then be permitted to create web pages.

Once youve created your Web page, send e-mail to webmaster@slip.net if youre still unable to figure out how to get it online.

How do I create a web page?

For complete instructions http to: www.slip.net and click on Services - see the link for how to create your own Home Page. This page includes all of the instructions on how to get your account setup for a web page as well as all of the information you'll need regarding html editors and how to write html documents.

Where are the 100,000 files to download?

There are several places on the internet which have the most extensive collections of programs in the world. In addition, we have our own FTP site where we are in the process of mirroring these sites so that you can just look in our site.

For the latest programs, check out these sites:

Windows:  ftp to  ftp.cdrom.com. or ftp.cica.indiana.edu.

DOS: ftp to oakland.edu

Mac: ftp to apple.com or ftp.gatekeeper.com.

How much memory (they really mean Disk Space) do I get with my account?

With the Shell account that's included with your account you will be able to use up to 5 megabytes of disk space on our computers. If you need more, please just e-mail us and we can set you up with some extra for a small additional fee. By using your Shell account you will have access to the full resources of our Sun Sparc systems.

What is unlimited Access?

Unlimited means you can use it as long as you like each month without worrying about us charging you for hourly fees. As long as we have modems available you can stay on the line. If we get unusually busy or we notice that youre hanging on the line not doing anything for hours at a time, you may be disconnected. Unlimited does not mean continuous. If you would like to use our services on a continuous basis, please call our sales department and ask to be upgraded to a DEDUCATED account.  The pricing on our dedicated accounts are quite reasonable.

How much storage do I get with my e-mail?

Your email account uses the same space as any files you download or any other documents you store in your home directory at Slip.Net. Your account has a 5MB quota (10mb for business accounts) which will hold a significant amount of email. You can type quota -v to see what your quota is and how much you've used.

How does security work on e-mail?

Your account is secured by your password. No one has access to your e-mail except you so its important that you keep your password secret. If you need to change your password, please let us know and we'll be glad to change it to whatever you want. (If they press you... Yes, our systems administrators do have access to your email account but we have a corporate policy of not reading anyone's email as we consider that an invasion of your privacy. We would only read email under court order).

What is IRC and is Slip.Net IRC Capable?

IRC stands for Internet Relay Chat and yes we are set up for IRC. The Slip.Net Launcher provides the WS_IRC Client which allows you to use this popular internet application. Be prepared, however, for a small learning curve if you're new to IRC. We recommend that you buy one of the many internet books at the bookstore that has a section on IRC.

(we don't what to be in the business of helping them with commands)

What is a Shell Account?

A shell account is the traditional UNIX interface that most people really hate. You'll know you're in a shell account if all you get is a percent sign prompt and a blank screen. Because it's not that easy to use, we recommend that you use your PPP account along with Windows or Mac internet application software to perform email, WWW, and file downloads using ftp. A shell is a very powerful tool if you're willing to  learn a little about UNIX. You can login to your shell by telnetting to slip.net or by using your communications software that came with your modem and calling the slip.net phone number. After you type in your login name and password you'll be in your shell account. Type help for a screen that will give you some guidelines on where to start. You must request shell access on your account from our tech support department.

How Much Memory do I need on my Mac?

To run applications such as Netscape and other Internet applications you should ideally have 8 megabytes. 6 will work but 8 is ideal. Also, you will need System 7 or above - System 7.5 is the best since it has TCP/IP included.


FAQ: Launcher Questions

Editing the LOGIN.CMD:

Use the Menu Option Customize/Scripts for Auto-Login.  This is easier than having them use the Dial menu in trumpet winsock.

Running the Launcher instead of the individual apps:

Please encourage users to run the Launcher instead of each of the individual apps. The Launcher will help keep them oriented, download software, give them system status and more goodies that are not going to work if they just push the individual icon buttons.

Installing apps not included in the download or the diskettes:

Due to space constraints, several of the lesser used apps such as IRC and those with redistribution restrictions such as Netscape are downloadable once you have the launcher installed. To download these files use the "Install" menu option from the menu bar of the Launcher.

System Status:

Every time the launcher logs into Slip.Net it downloads slipinfo.txt which is

in our ftp server at /pub/guides/slipinfo.txt. We'll update this as we start using it more.

Problems with the Downloading the Launcher:

Offer to mail them a set of launcher diskettes. If they really can't wait, then have them try downloading again by logging in as 'new'. They can use X,Y or Zmodem or Kermit to download the file. Have them use Kermit since its the most reliable (but also the slowest). (multiple protocols will be available soon if its not already implemented by the time you read this).

Other Front Ends:

Please refer to our FAQ document regarding other front ends. We will be adding info online under the newuser 'new' program soon.


BBS: Slip.Net BBS

Slip.Net offers a BBS which provides a variety of services:

Easy user interface for Windows - makes using the internet as easy as using AOL

File Archives

Technical Support Bulletin Board

Home of Online.SF - Slip.Nets monthly newspaper

Exciting chat areas with other Slip.Net Members

Point and Click assess to other sites on the Internet

Forums and Newgroups on a variety of topics

Games, Games, Games

Online Database management

User upload and download areas

You can access the bbs if youre a member of Slip.Net for FREE. If youre not a member of Slip.Netthere is a nominal charge.

you can TELNET to BBS.SLIP.NET and check it out!