Troubleshooting Microsoft Mail


Tip
Problem. Your program can't find the out-box or the in-box.
Solution. All four Microsoft e-mail programs store your messages in a Personal Folder (in .pst files) and your addresses in a Personal Address Book (in a .pab file). Depending on how and when you installed your first e-mail client, these files can end up in different places; you may need to tell any e-mail programs you install later where to find them.
Problem. Your e-mail messages are getting stuck in Outlook 97's Outbox.
Solution. This problem can be caused by a damaged Personal Folder (.pst) file. Run an Inbox Repair Tool to fix it.
Problem. Outlook doesn't start.
Solution. The Personal Folder file or the mapi32.dll and msvcrt40.dll files may have been damaged. These files are sometimes overwritten when other Windows applications are installed (CorelDraw 7 is one program that does this). To get everything working again, you'll have to reinstate the e-mail program's version of these files.
- Judy Heim

Category: Internet
Issue: Nov 1997
Pages: 184

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