Escape Norton AntiVirus lockups


BUG After installing Norton AntiVirus, you have problems when Windows starts up. Programs refuse to load, you get error messages about programs that can't load, or your system locks up.

WORKAROUND An article in Symantec's knowledge base (service1.symantec.com/support/nav.nsf/docid/19983374923) says these problems may signal a timing conflict caused by different programs competing for memory at the same time. Fortunately, there's more than one way to load NAV's Auto-Protect component without lowering the program's high level of virus protection. If you've experienced problems with a Symantec program, take a look at its knowledge base by visiting www.symantec.com/techsupp and selecting the program from the drop-down list.

- Scott Spanbauer


Category:bugs and fixes
Issue: October 1999

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