Troubleshooting Guide

This troubleshooting guide will provide you with information about The Phantom Menace™ Web Demo. You will find solutions to common problems that were encountered while running the game and DirectX in the Windows 95/98 Operating Systems.

Table of Contents

	     1.	General Information

	     2.	General Troubleshooting

	     3.	Installation

	     4.	Performance

	     5.	DirectX Setup

	     6.	Video Issues

	     7.	Sound Issues

	     8.	Controller Device Issues

	     9.	How to Contact LucasArts LLC

	   10.	Web Sites

-1- General Information

Supported Operating Systems 
To be able to run The Phantom Menace, you must have Windows 95 or 98 as your operating system and your computer hardware must be 100% DirectX 6.1 compatible. MS-DOS, Windows 3.1x, Windows NT 3.x, Windows NT 4.0 and OS/2 are not supported. For more information on DirectX, see Section 5 of this Troubleshooting Guide.

Minimum Requirements
Computer:	100% Windows 95/98 DirectX compatible computer required.

	NOTE: Your system may require the "latest" Windows 95/98 drivers for your 
	particular hardware.

CPU:	Pentium class 200 MHz or faster required.

Memory: 	32 MB or higher RAM required.

Graphics Card:	4MB PCI or AGP Direct3D compatible graphics accelerator card required.

CD-ROM:	Quad speed IDE or SCSI CD-ROM drive required for the full version of
	The Phantom Menace.

Sound Card:	100% Windows 95/98 DirectX compatible 16-bit sound card required.

Input Device:	100% Windows 95/98 DirectX compatible keyboard or joystick required.

DirectX:	Microsoft DirectX 6.1 must be installed prior to playing The Phantom
	Menace. A link to the Microsoft DirectX page is available at the LucasArts
	website. Please refer to Installation and DirectX Setup in this
	Troubleshooting Guide for more information about DirectX.

Installation:	Installation requires 60 MB free hard drive space. It is recommended that
	you have an additional 50 MB of free space available after installation for
	the Windows swap file.

-2- General Troubleshooting

The Phantom Menace was designed to run under Windows 95/98 with DirectX 6.1. If the game unexpectedly freezes up, returns you to your desktop, or if you experience any other severe problems, you should try to properly shut down Windows and reboot your computer. (As a rule, you should never turn off your computer while the hard drive is active). This will help to prevent possible problems related to the error that you have experienced. It is especially important to reboot your computer before trying any of the troubleshooting tips included in this guide or before attempting to restart the game. NOTE: If your computer reboots into Safe Mode, go to Shut Down and choose Restart the Computer. This will put you back into Windows’ normal operation mode.

I Can't Launch the Game. What Do I Do Now?
•	Check DirectX Setup (Section 5) in this Troubleshooting Guide to find out how to see if your computer hardware is DirectX 6.1 compatible.
•	Check to see if your Windows desktop resolution is set to 16-bit color. On some video cards, other desktop resolutions cause problems in The Phantom Menace. Please consult Video Issues (Section 6) for more information.
•	Check to see if you have any other applications running, such as memory managers, screen savers, or virus protection programs. Any of these may interfere with The Phantom Menace. Please refer to Running Other Programs in the Background in this section for more information.
•	Check to see how much room is available on your hard drive to make sure that you have enough free space for The Phantom Menace to run. It is recommended that you have an additional 50 MB of free space after installing the game for the Windows swap file.
•	You may have a corrupted installation. Try uninstalling and reinstalling the game.

What Should I Do if my Computer Goes to a Black Screen or Locks Up?
If you end up at a black screen or the game appears to lock up, please press ESC, SPACE BAR, and ENTER before trying anything else. If this fails, press CTRL-ALT-DEL once and choose END TASK on The Phantom Menace, which will take you back to the desktop. If you do not see the dialog box after pressing CTRL-ALT-DEL, press ENTER twice and this should take you back to the desktop. Then restart your computer and try running the game again.

Running Other Programs in the Background
Generally, we have found that it is not a good idea to run any other programs in the background while playing The Phantom Menace. Please turn off any active screen savers while running The Phantom Menace, as they may interrupt the game and cause problems. Various video, sound, or memory problems may occur if other programs are running, including virus-detection utilities. You may also need to disable or close programs that start from your StartUp folder which were added to load programs automatically when Windows is started, such as the Microsoft Office Toolbar. Some of these programs display icons on your taskbar. If you have icons on your taskbar, right-click on each of them and select the option to disable, unload, or close them before running The Phantom Menace. The next time you start your computer, these items will load once more and the icons will return. If you cannot disable them from the taskbar and you experience problems running The Phantom Menace, you may want to remove the program shortcuts from the StartUp folder. For information about how to do this, please consult Windows Help.

MS-DOS Memory Managers 
If you are running any memory managers, such as EMM386 or QEMM, you may experience problems when running The Phantom Menace. Windows 95, Windows 98 and The Phantom Menace are protected mode programs and may have problems running with memory managers loaded. However, we do not recommend making any changes to your system configuration without first contacting your computer manufacturer.

Power Management
If your computer is equipped with a Power Management feature you may want to disable it. Please consult your computer's documentation or the manufacturer for assistance in doing this. When Power Management is enabled, the following problems may occur:
•	The game may crash or go to a blue screen when sleep mode activates.
•	The Windows mouse cursor may appear when you come out of sleep mode.
•	The monitor may go to a black screen while you are playing.

Desktop Color Palette and Resolution
If you experience problems running the game, we recommend that you set your desktop Color Palette to High Color (16 bit) and the Desktop Area to 640x480. When playing The Phantom Menace with your desktop set to a color palette other than 16 bit, some video cards may experience problems launching the game, difficulty when task switching, or other graphics problems. In most cases, switching to High Color solves these problems.

Changing Your Desktop Color Palette and Resolution
The Phantom Menace is designed to run optimally in High Color (16-bit). To change your desktop color palette and resolution:
•	Right-click on the desktop.
•	Choose Properties from the pop-down menu.
•	Click on the Settings tab.
•	Choose High Color (16-bit) under Color Palette
•	Move the slide-bar under Desktop Area to 640x480 or 800x600.
•	Click OK to close this window.
•	If your computer prompts you to restart, click on Yes.

-3- Installation

The Phantom Menace Web Demo requires DirectX 6.1 to run properly. You may already have DirectX 6.1 installed from other games, or you can access a link to it from the LucasArts website. For more information, please consult DirectX Setup (Section 4) in this Troubleshooting Guide.

Adding the Sound Recorder, Volume Control and Audio Compression
The Sound Recorder, Volume Control and Audio Compression are necessary components of Windows when using DirectX 6.1. If they were not installed when Windows was set up, you will want to add them before installing The Phantom Menace. DirectX will ask for your Windows CD during installation if it does not find these components, which may cause the DirectX installation to be incomplete and you may see the error DXSetup Error -7 or DXSetup Error -8 after changing to the Windows CD. If this happens, reboot your computer and follow these steps.

To add these Windows components:
•	Go to the Start button on your taskbar.
•	Choose Settings.
•	Choose Control Panel.
•	Double-click on Add/Remove Programs.
•	Click on the Windows Setup tab.
•	Scroll down to Multimedia and select Details.
•	Check the boxes next to Audio Compression, Sound Recorder and Volume Control.
•	Click OK, then OK again to close both of these windows. You will be prompted for your Windows CD. Insert the Windows CD and follow the prompts to complete installation of these components.

When these steps are complete, you may continue with the installation of DirectX 6.1.

NOTE: It is always a good idea to check and write down what sound and video hardware you have in your computer before installing DirectX. To do this:
•	Right click on the My Computer icon on your desktop.
•	Choose Properties.
•	Click on the Device Manager tab.
•	Look at Display Adapters and Sound, Video, and Game Controllers. Write down your hardware devices in case you have to manually restore your video or sound card drivers.

Uninstall Warning
When you uninstall The Phantom Menace, you may see a warning stating that the uninstaller has not removed everything. Here are a few reasons why you may see this message:
•	The UnInstallShield may have left the Phantom Menace program group in the start menu. Rebooting you computer will remove them after uninstalling.
•	You have other LucasArts games on your computer. The "LucasArts" directory will not be removed from your computer because the other LucasArts games are stored here.
•	You may have chosen to keep your saved games or joystick settings.

Can I Move The Phantom Menace Folder after I Install?
If you decide to move The Phantom Menace to a new directory, uninstall the game first, then reinstall to the new location. Simply moving the folder will cause the game to stop working.

If you wish to keep your game progress, use either the game’s launcher or the Uninstall The Phantom Menace Webdemo shortcut in the Start Menu to uninstall the game and make sure that the Keep Saved Games box is checked. If you wish to keep your joystick and control settings, make sure that the Keep Joystick Settings box is checked. Install The Phantom Menace to the new location, then copy the old save folder to the new location. If you chose to keep your control settings, copy your jcg folder and obi.ini file to the new location as well.

-4- Performance

Improving Performance of The Phantom Menace
Following are a few suggestions that may free up system resources and improve performance of The Phantom Menace.

To run The Phantom Menace with optimal performance:
•	No other programs should be running in the background.
•	System resources should be at least 85% free.
•	There should be at least 20 MB of free hard disk space after installation.

To check for specific information on the items listed above, please consult the Table of Contents of this guide for the appropriate section numbers for any of the topics you have questions about.

Close out of all other programs before running The Phantom Menace. This includes virus scanning, word processing and Internet programs. Simply disabling these programs will not help, as the programs will still use resources that are needed to play The Phantom Menace. If you experience problems completely closing programs that are running, consult the documentation for those individual programs. This is a common problem when trying to completely disable virus scanning software.

Disabling Music
If you are experiencing slow frame rates and performance hitching in The Phantom Menace, we recommend that you disable music in the game. To disable music, press ESC, select Options, then Sound Options. Click on the green light under the Music Volume slider. The label next to the button will change from Music Volume to Music Disabled.

Poor Cutscene Performance on AMD Systems
Some systems with AMD processors may experience choppy cutscene performance in the game. To correct this, you may need to adjust the settings in the Performance Options screen. If you experience this problem, we recommend that you set your computer rating to Medium. When you make this adjustment, some of the options in this screen will be disabled. You may want to enable these features before playing the game.

Suggested Configurations for Optimal Performance
Adjusting some of the in-game options to match the speed of your computer will enhance the performance of The Phantom Menace. When you install the game, The Phantom Menace will attempt to auto configure your Performance Options.  All of these settings are user definable and may be changed at any time. Based upon the speed of the system on which you are playing, adjust the options in The Phantom Menace Options screen as follows:

Low
Disables all options in the Performance screen. This setting displays the cutscene at a lower bit rate and may appear interlaced.

Medium
Enables Full Map, Particles, Shadows and Texture Scrolling. This setting displays the cutscene at a lower bit rate and may appear interlaced.

High
Enables all features except Water Warp, Shot Lighting and Caustics. This setting displays a higher quality version of the cutscene at a higher bit rate.

Superior
Enables all options in the Performance screen. This setting displays a higher quality version of the cutscene at a higher bit rate.

-5- DirectX Setup

DirectX 6.1 must be installed prior to running The Phantom Menace. You will also be unable to configure your video card or joystick for the game until DirectX 6.1 is installed. WARNING: Once you have installed DirectX, it is not easily removed from your system.

Why Use DirectX 6.1
DirectX is a library provided by Microsoft to run inside the operating system and provide programmers with seamless access to all of the hardware features available today. The DirectX platform provides an environment that allows developers to use a standardized format when programming an application. This makes it easier to support a wide variety of different hardware features. Prior to DirectX, developers were forced to write hardware-specific code (with a specific driver for each different piece of hardware). 

NOTE: Since DirectX is relatively new in the computer world, we have found that some older systems may contain hardware that may not be fully DirectX compatible. For optimum performance in The Phantom Menace, your system must fully support DirectX. Fortunately, many manufacturers are releasing updated drivers. If you are unsure whether or not your system will support DirectX, please contact the manufacturer of your system for more information.

Write Down your Original System Configuration
NOTE: It is always a good idea to check and write down what sound and video hardware you have in your computer BEFORE installing DirectX. To do this in Windows 95 and 98:
•	Click on Start.
•	Select Settings.
•	Choose Control Panel.
•	Double click on System.
•	Click on the Device Manager tab.
•	Click on the plus sign to the left of Display Adapters and Sound, Video, and Game Controllers. Write down your hardware devices in case you have to manually restore your video or sound card drivers.

DirectX 6.1 Installation
DirectX 6.1 must be installed prior to running The Phantom Menace. During the installation of DirectX you may be asked to insert the Windows installation disc. If this occurs, you may see an error during installation. The error could be either DXSetup Error -7 or DXSetup Error -8. This will happen if the Sound Recorder, Volume Control, and Audio Compression, were not installed during your initial installation of Windows. We recommend that you install these components before installing DirectX. Please refer to Installation (Section 3) of this guide for information about how to add these components.

NOTE: Some programs that were made with earlier versions of DirectX may not work with DirectX 6.1.

DirectX Driver Issues
We suggest using the DirectX 6.1 drivers that are recommended during the installation of DirectX unless you experience problems after installing DirectX. The only time that this does not apply is when a section in this Troubleshooting Guide that pertains to your hardware specifically tells you to use a different driver.

Effects of Video Card Driver Installation by DirectX
When DirectX is being installed, some video card utilities may be disabled, such as Diamond Multimedia's InControl Tools, STB Vision95, or Creative Labs Graphics Control utilities. You may no longer be able to access them through their taskbar icons, and the options for changing your video properties may change back to stock Windows options. DirectX may not recommend changing the driver for your card at all because you may be using these utilities to customize your desktop display and removing them may have adverse effects on your computer.

Checking Your System for DirectX Compatibility
After you have installed The Phantom Menace and DirectX, you may want to determine whether your computer hardware is supported by DirectX. To do this:
•	Double-click on the My Computer icon on your desktop.
•	Double-click on the C drive.
•	Double-click on Program Files, then Directx, then Setup, then Dxdiag. This will take you to the DirectX Diagnostics screen.

Click on the Display 1, Display 2, and Sound tabs to check the DirectX Certification status of your sound and video cards.
•	Look next to ‘Certified’ in the drivers section on each of these pages.
•	If it says ‘Yes’, the game should run fine.
•	If it says ‘No’, the drivers are not certified by the Microsoft Labs. If you experience problems, please check with the manufacturer of the card for the latest DirectX compatible drivers.
•	If it says ‘No Hardware Support’, you will need to update the driver so that your system is fully DirectX certified. The manufacturer should be able to provide you with instructions for updating your drivers, and provide you with more information regarding DirectX certification.

NOTE: You will only see Display 2 if you have a 3D Accelerator pass-through card.

Restoring Original Drivers through DirectX Setup
If you need to restore your original video or sound card driver through DirectX Setup:
•	Double-click on the My Computer icon on your desktop.
•	Double-click on the C drive.
•	Double-click on Program Files, then Directx, then Setup.
•	Double-click on Dxsetup.  This will take you to the DirectX Setup screen.
•	Click on Restore Video Drivers or Restore Audio Drivers. This will restore the previously installed drivers on your computer. 
NOTE: This will only work if you have only installed DirectX once.
•	Click on OK when the installer asks you to reboot your computer.

Restoring Original Video Drivers through Windows
If you need to restore your original video card driver through Windows, follow the instructions below. 
•	Right-click on the desktop.
•	Choose Properties from the pop-down menu.
•	Click on the Settings tab.
•	Windows 95a: Click on Change Display Type…
•	Windows 95b: Click on Advanced Properties…
•	Windows 98:  Click on Advanced…
•	Click on Change… in the Adapter section.
•	Windows 98:  Click on Next>
•	Choose Display a list of all drivers…and click on Next>
•	Choose your original video card or the name of the chipset from the list.
•	If the correct video card or chipset is not an option in Show Compatible Devices/Hardware, click on Show All Devices/Hardware, scroll through the list of Manufacturers, click on the correct one, then click on the name of your card or chipset.
•	When your computer prompts you to restart, click on Yes.

-6- Video Issues

This section of the Troubleshooting Guide will provide you with information on problems encountered with video cards while playing The Phantom Menace.

General Information and Troubleshooting Tips

DirectX Compatibility
To play The Phantom Menace, your video card must be 100% DirectX compatible. If you do not know if your video card is DirectX compatible, please consult DirectX Setup (Section 5) of this Troubleshooting Guide for information about how to check for DirectDraw and Direct3D compatibility or if you encounter problems with your graphics card after installing DirectX.

Non-DirectX Supported Video Card Problems
If your video card is not 100% DirectX compatible, you may encounter any of the following problems:
•	DirectX may identify your card incorrectly and install the incorrect driver for your card.
•	Black Screen: Your screen may go black but the sound and music will continue to play. 
•	Corrupted Graphics: You might see horizontal or diagonal lines over the screen.
•	Flashing Graphics: You may see flashing corrupted graphics on the screen.
•	Strange Colors: Your video card may display the colors incorrectly.
•	Slow Graphics: The gameplay may be slow.
•	Double Vision: Have you ever worn 3D glasses that didn't work quite right?
•	Your game may crash to the desktop when trying to start The Phantom Menace.

If you have encountered any of these problems, check with your video card manufacturer for updated DirectX drivers.

Setting Up Your Monitor
If you experience any video problems or you are not able to get all of the resolutions that your video card supports, you should make sure that your monitor is set up correctly in the display control panel. To do this:
•	Right-click on the desktop.
•	Choose Properties from the pop-down menu.
•	Click on the Settings tab.
•	Windows 95a: Click on Change Display Type…
•	Windows 95b: Click on Advanced Properties…
•	Windows 98:  Click on Advanced…
•	Click on Change… in the Monitor section.
•	Windows 98:  Click on Next>
•	Choose Display a list of all drivers…and click on Next>
•	Choose your monitor from the list.
•	If the correct monitor is not an option in Show Compatible Devices, click on Show All Devices, scroll through the list of manufacturers, click on the correct one, then click on the name of your monitor. If you are unable to find your monitor listed, please consult the manufacturer of your monitor to see if they have Windows drivers available for your monitor. This driver allows Windows to set up the monitor correctly.

Black Screen When Entering A Level
If you get a black screen while entering a level, you may be experiencing one of the following problems:
•	Your graphics card may be using a non-standard or unsupported frequency for the monitor you have.
•	Your graphics card may not support the resolution you are attempting to use.
•	Your monitor may not be properly configured in Windows.  Follow the directions above to check your monitor settings.
•	Your video card drivers may have become corrupted. You may need to reinstall the drivers.

Changing Resolutions in The Phantom Menace
Changing the game’s video resolutions may result in a shift in graphics on your monitor. You may need to adjust your monitor accordingly.

Currently Supported 3D Cards and Chipsets
Below is a list of the 3D video cards and chipsets that are supported in The Phantom Menace. If you do not see your card listed, but you do see a chipset that matches the one used on your card, you should be able to play The Phantom Menace.

NOTE: Some of the following cards will work with The Phantom Menace, but contain certain problems listed below under Specific Video Issues. When using any of these cards and chipsets, you should be using the latest drivers for your card or DirectX 6.1 driver unless noted below. We have included a list of web addresses for downloading drivers for your specific card at the end of this document.

Supported 3D Card and Video Driver List

Card Name	Chipset	Version	Version VxD#
Canopus Pure3D II	3dfx Voodoo 2	1.10.01	4.10.01.0098
Canopus Pure3D II LX	3dfx Voodoo 2	3dfx 2.17	4.10.00.0180
Creative Labs 3D Blaster Voodoo 2	3dfx Voodoo 2		4.11.01.0350
Diamond Multimedia Monster 3D II	3dfx Voodoo 2	2.07	4.10.01.0205
Guillemot International Maxi Gamer 3D 2	3dfx Voodoo 2	3dfx 2.17	4.10.01.0180
Orchid Technologies Righteous 3D II	3dfx Voodoo 2	3.01.01	4.11.01.0350
STB Systems BlackMagic 3D	3dfx Voodoo 2	2.18	4.10.01.0181
3dfx Interactive Voodoo3 3000	3dfx Voodoo 3 3000	Beta	4.10.01.0400
Creative Labs 3D Blaster Banshee	3dfx Voodoo Banshee	1.09	4.10.01.0109
Diamond Multimedia Monster Fusion	3dfx Voodoo Banshee		4.10.01.0213
Canopus Pure3D	3dfx Voodoo Graphics	1.62.02	4.10.01.0015
Deltron Technologies RealVision Flash 3D	3dfx Voodoo Graphics	1.3	4.10.01.0015
Diamond Multimedia Monster 3D	3dfx Voodoo Graphics	3.00.01	4.10.01.0016
Orchid Technologies Righteous 3D	3dfx Voodoo Graphics	3dfx 2.16	4.10.01.0016
Hercules Stingray 128/3D	Alliance Promotion aT25/3dfx	1.33 	4.10.01.2072
Intergraph Intense 3D Voodoo	Alliance Promotion aT25/3dfx	2073	4.10.00.2073
Hercules Stingray 128/3D	Alliance Promotion aT3D/3dfx	1.33	4.10.01.2072
Jazz Multimedia Adrenaline Rush 3D	Alliance Promotion aT3D/3dfx	2073	4.10.00.2073
ATI Technologies XPert@play	ATI 3D Rage Pro	5.24	4.10.01.2440
ATI Technologies XPert@work	ATI 3D Rage Pro	5.24	4.10.01.2440
ATI Technologies Rage Fury	ATI Rage 128	4.11.6060	4.11.01.6060
Diamond Multimedia Stealth II G460	Intel i740	1400	4.10.01.1400
Intel Express 3D	Intel i740	2.6	4.10.01.1939
Real3D StarFighter PCI	Intel i740	0.1	4.10.01.0203
Real3D StarFighter AGP	Intel i740	0322	4.10.01.0322
Matrox Graphics Millenium G200	MGA-G200	4.52	4.11.01.1000
STB Systems Nitro DVD	Mpact 2	3073	4.10.01.3073
ASUSTeK 3DexPlorer	nVIDIA RIVA 128	2.0	4.10.01.0250
ASUSTeK 3DexPlorer 3000	nVIDIA RIVA 128	2.0	4.10.01.0250
Canopus Total 3D 128v	nVIDIA RIVA 128	1.10.10	4.10.01.0279
Diamond Multimedia Viper 330	nVIDIA RIVA 128	1.30	4.10.01.0279
STB Systems Velocity 128 PCI	nVIDIA RIVA 128	1.82	4.10.01.0182
STB Systems Velocity 128 AGP	nVIDIA RIVA 128 ZX	1.82	4.10.01.0182
STB Systems Velocity 128 (Gateway)	nVIDIA RIVA 128 ZX	7194	4.10.01.7194
Canopus Spectra 2500	nVIDIA RIVA TNT	1.20.03	4.10.01.0048
Creative Labs Graphics Blaster RIVA TNT	nVIDIA RIVA TNT	2109	4.11.01.0113
Diamond Multimedia Viper 550	nVIDIA RIVA TNT	0255	4.10.01.0255
STB Systems Velocity 4400	nVIDIA RIVA TNT	1.52	4.10.01.0152
Creative Labs Graphics Blaster Exxtreme	Permedia 2	8.0395	4.10.01.2110
Diamond Multimedia FireGL 1000 Pro	Permedia 2	798	4.10.01.2357
Viewtop 3D Mars2	Permedia 2	P2P2VW95	4.10.01.2105
Diamond Multimedia Stealth S220	Rendition V2100	1.10	 4.10.01.0108
ExpertColor 3DSaturn NVT5200	Rendition V2200	Rendition	4.11.01.5137
Hercules Thriller 3D AGP	Rendition V2200	3596	4.10.01.3596
Hercules Thriller 3D PCI	Rendition V2200	0.81.3539	4.10.00.3539
Hercules Terminator Beast	S3 Savage 3D	6.10.10	4.10.02.4005
Diamond Multimedia Stealth III S540FP	S3 Savage 4	80207	4.11.01.8002
Number Nine Revolution IV	Ticket To Ride IV	06062214	4.10.01.9421

Currently Unsupported Cards and Chipsets in 3D Acceleration Mode
These 3D cards were found to have significant problems when playing The Phantom Menace. If you are using any of the following cards or chipsets, you may not be able to run The Phantom Menace. Some of the cards listed below may end up working if updated drivers become available. For an updated list of supported cards please check the LucasArts Web page at http://www.lucasarts.com.

Card Name	Chipset
ATI Technologies 3D Xpression+ PC2TV	3D Rage II
ATI Technologies 3Dpro Turbo	3D Rage II
ATI Technologies 3Dpro Turbo PC2TV	3D Rage II
Number Nine Revolution 3D	#9 Ticket to Ride
Creative Labs Graphics Blaster 3D	Cirrus Logic CL-GD5464
Matrox Graphics Mystique	MGA-1064
Matrox Graphics Millenium II	MGA-2164
Matrox Graphics Productiva G100	MGA-G100
VideoLogic Apocalypse 3D	NEC PowerVR PCX
Matrox Graphics Matrox M3D	NEC PowerVR PCX-2
NEC Technologies Power VR PCX2	NEC PowerVR PCX-2
VideoLogic Apocalypse 3Dx	NEC PowerVR PCX-2
Creative Labs 3D Blaster PCI	Rendition V1000-E
Intergraph Intense 3D 100	Rendition V1000-E
Sierra On-Line Screamin'3D	Rendition V1000-E
Canopus Total3D Verite	Rendition V1000L-P
Diamond Multimedia Stealth 3D 2000 Pro	S3 ViRGE/DX
STB Systems Nitro 3D	S3 ViRGE/GX
Cardex GX2	S3 ViRGE/GX2
Number Nine 9FX Reality 772	S3 ViRGE/VX
STB Systems Velocity 3D	S3 ViRGE/VX
SiS 3D Pro AGP	SiS 6326
Jaton Corporation Video-87 AGP	Trident 3D Image 975
Jaton Corporation Video-97 AGP	Trident 3D Image 985
Oak Technologies Warp 5	Warp 5

Specific Video Issues

Important Note
Unless otherwise noted for your video card, we recommend that you follow DirectX 6.1’s recommendations for replacing or not replacing the drivers for the card.

3dfx Voodoo Graphics or Voodoo 2 Accelerator Cards
If you experience any problems while using a 3D accelerator card with the 3dfx Voodoo Graphics or Voodoo 2 chipsets, we recommend that you use the latest 3dfx reference drivers for your specific chipset. They are available at the 3dfx website.

ATI Rage Pro and S3 Savage 3D
While using a card with an ATI Rage Pro or S3 Savage3D chipset, transparencies may display as solid textures. Enabling Use Additive Blending in the Video Options screen should correct this issue. This screen is in the Hardware Configuration menu of the game’s launcher.

Video Cards

Creative Labs Voodoo Banshee
When using this card with driver version 4.10.01.0108, you may experience graphic corruption in the game. Driver version 4.10.01.0109 corrects this issue. However, if you choose a resolution higher than 800x600 in the General Options screen, the game menus may not display correctly.

ExpertColor 3DSaturn NVT5200
When using this card with some drivers, the loading game preview art may not appear, the light saber trails may be red or the laser shots may be white. This is corrected by updating to Rendition driver version 4.11.01.5137.

If you are unable to resolve video problems through this Troubleshooting Guide, please contact your hardware manufacturer for updated DirectX drivers. We have included a list of web sites for downloading drivers for your specific card at the end of this document.

-7- Sound Issues

DirectX Compatibility
Consult DirectX Setup (Section 5) in this Troubleshooting Guide for information about how to check to see if your sound card is DirectX compatible. If it is not, check with your hardware manufacturer for updated drivers.

No Sound in The Phantom Menace Launcher
The game's launcher occasionally may have no sound. When this happens, it usually affects the rest of the game. Windows may still be using your sound card from the last application you were running. Rebooting the computer should correct this. If rebooting does not correct this, your sound card may not be set up correctly in Windows. Please read the rest of this section to find out how to check whether or not your sound card is working correctly.

NOTE: If the Media Player is not installed, some of the following instructions will not work. If you want to add it, please consult Windows Help for assistance. Just type Media Player in the index section and follow the directions provided by Windows.

Volume Control
You can change the volume within the game by going to Sound Options. To do this:
•	Press ESC and select Options.
•	Select Sound Options.
•	Choose the volume control that you wish to adjust.

Ambient Sound Effects Volume Level
When you adjust the music volume slider, you are also adjusting the volume of the ambient sound effects. They can not be adjusted separately.

Volume Levels
With some sound cards you may need to use the Windows control panel to adjust the volume in the game. You will need to exit the game to adjust the volume through Windows. If you do not have the Volume Control icon on your taskbar:
•	Click on the Start button on your taskbar.
•	Choose Programs.
•	Choose Accessories.
•	Windows 95: Choose Multimedia.
•	Windows 98: Choose Entertainment.
•	Choose Volume Control.
•	Adjust the Wave Volume slider. 
•	If you are not hearing any sound, de-select the MUTE box below the Wave Volume slider.

Volume Control Programs
Some sound card and/or PC manufacturers may have proprietary software that must be adjusted separately from the Windows Volume Control. Consult your hardware documentation for more information.

Powered or Amplified Speakers
If you have powered speakers and have both line-out and speaker-out jacks on your sound card, try plugging your speakers into the line-out jack. Most sound cards’ speaker-out jacks have an amplified signal and may cause static or popping on your amplified speakers. Switching to your line-out jack may greatly improve the sound quality.

General Sound Card Troubleshooting
If your sound card is not set up correctly in Windows, not 100% DirectX or Windows 95/98 compatible, or you have a resource conflict, these sound problems may occur:
•	You may hear static.
•	You may hear stuttering, especially as someone starts speaking.
•	You may hear repeating sounds.
•	There may be no sound.
•	The sound may drop out.
•	You may experience a clicking or crackling sound.
•	The game may not run.

Test your Sound Card in Windows
Make sure that your sound card is set up correctly in Windows. You can use the Windows Media Player to test a sound. To do this:
•	Click on the Start button on your taskbar.
•	Choose Programs.
•	Choose Accessories.
•	Windows 95: Choose Multimedia.
•	Windows 98: Choose Entertainment.
•	Choose Media Player.
•	Go to the File menu.
•	Choose Open... and choose a sound to test. Please be sure to choose Files of type: Sound (*.wav).

Test your Sound Card in DirectX Diagnostics
After installing DirectX 6.1, you can run the DirectX Diagnostics program to test your sound card. To do this:
•	Double-click on the My Computer icon on your desktop.
•	Double-click on the C drive.
•	Double-click on Program Files, then Directx, then Setup, then Dxdiag. This will take you to the DirectX Diagnostics screen.
•	Click the tab that says Sound and then click on Test. If your card fails any of the tests, you may have problems running The Phantom Menace or any other game that requires DirectX.

Error: This Device is in Use by Another Application
If you receive this error, it is most likely due to another program using your sound card resources. To correct this, make sure to close all programs before attempting to run The Phantom Menace. Please check General Troubleshooting (Section 2) in this guide for more information.

Error Message when Starting The Phantom Menace with Voice Modem Installed
When you have a voice modem installed, you may receive the error "This program has performed an illegal operation" when you click on Play The Phantom Menace from the launcher menu.  Also, the sound may drop out or stutter in the cutscenes if the wave device on your modem is enabled. To correct either of these problems:
•	Click on Start
•	Select Settings
•	Select Control Panel
•	Double-click on Multimedia
•	Windows 95: Click on the Advanced tab
•	Windows 98: Click on the Devices tab
•	Click the + next to Audio Devices
•	Double-click on Audio for Voice Modem Serial Wave Device
•	Select Do not use audio features on this device and click OK.

NOTE: This will disable all voice features on your modem.

Sound Options
There are several sound formats available in the Sound Options screen. When you select one of these options, a message will be displayed across the bottom of the screen to tell you if your card supports this format.

3D Sound Disabled
This option will disable the use of 3D and 2D positional audio.  You may want to select this option if your sound card doesn’t support any of the other providers or you are seeing a sound related performance drop.

Aureal A3D Interactive™
The Aureal A3D provider uses the A3D API to provide hardware accelerated 3D voices.  This provider will work with sound cards that support the A3D API for Hardware accelerated spatialized sound.

Microsoft DirectSound3D Hardware Support
This provider uses DirectSound3D to provide spatialized sound on machines that have hardware accelerated sound support. With hardware accelerated 3D sound, no extra CPU time is used.

Microsoft DirectSound3D with Creative Labs EAX™
The EAX provider is nearly identical to the DirectSound hardware provider. EAX support with this provider uses Hardware Reverb effects, to minimize CPU usage for sound processing. One of the good things about using  EAX hardware (such as the SoundBlaster Live) is that it has a lot of hardware voices (32, currently). 

Dolby Surround
The Miles Dolby Surround provider uses a Dolby-certified positioner to create an on-the-fly 3D surround sound mix. For Dolby-compatible, multi-speaker systems, this creates positional 3D audio.

Miles Fast 2D Positional Audio
The Miles Fast 2D Positional Audio system is a fast provider that simulates 3D audio with 2D sound samples using pitch, pan and volume. This is a great option when the other providers cause too much of a CPU hit.

Disabling Music
If you are experiencing slow frame rates and performance hitching in The Phantom Menace, we recommend that you disable music in the game. To disable music, press ESC, select Options, then Sound Options. Click on the green light under the Music Volume slider. The label next to the button will change from Music Volume to Music Disabled.

Specific Sound Cards

Advanced Gravis Ultrasound PnP Pro
You may experience occasional bursts of static during cutscenes and the game. Please check the Gravis website for updated drivers that may correct this problem.

Creative Labs AWE64
When using this card, if you launch the game and the opening cutscene seems to be pausing or skipping, with the sound cutting in and out, you may have Full Sound Duplex disabled for the card. Enabling Full Sound Duplex operation will correct this problem. To do this:
•	Right-click on the My Computer icon.
•	Select Properties from the pop-down menu.
•	Click on the Device Manager tab.
•	Click on Sound, Video, and Game Controllers.
•	Click on AWE64 16-bit Audio.
•	Click on Settings.
•	Click on Restore Defaults. 

Diamond MX300
When using this cards in The Phantom Menace with the Aureal A3D or Microsoft DirectSound3D sound formats, you may hear clicking pops during voice lines in the game. Changing to one of the other sound formats which are available for this card corrects this issue.

Ensoniq Soundscape and Soundscape Vivo
When using these cards with The Phantom Menace, you may experience occasional bursts of static in some areas of the game, especially during cutscenes. To correct this, you may need to set all volume settings to the middle in the Windows volume control, including CD/Aux Balance (Win95) or CD Audio (Win98.) If this option is not available, go to Properties under Options and select it under Show the Following Volume Controls. 

Guillemot MaxiSound Game Theatre 64 and Sound 64 Dynamic 3D
When using either of these cards in Windows 98, you may hear an unusual popping sound on top of the regular sounds during cutscenes. Updating to the newest driver for this card corrects this. However, this card uses multiple system resources and may cause additional performance problems in the game.

MediaSonic Gold-16 Pro
When using this card with driver versions 4.03.00.0035 and 4.05.00.0013 (ESS drivers), the default volume is set too high and you may occasionally hear a pop in the sound, especially during transitions in the cutscenes. You may want to lower all volume sliders in the Options Menu to just below half way.

Microsoft Sound System 80
When using the Microsoft Sound System in The Phantom Menace, may intermittently hear garbled sound during the cutscene and scrolling text. Please check the Microsoft web site for updated drivers that may correct this problem.

S3 Sonic Vibes
When using the card with driver version 1.00.08, you will get no sound in the launcher or in the game. Updating your drivers to version 1.01.08 fixes this problem.

Yamaha OPL3-SA Sound Cards
When using the Windows 98 drivers with a Yamaha OPL3 sound card, you may hear popping and static in the cutscenes. This issue is corrected with Yamaha driver version 2338 (4.05.00.2338).

Soundcards with ESS Chipsets 
When using a card with an ESS audio chipset, voices and sound effects may intermittently sound garbled. Please check the ESS web site for updated drivers that may correct this problem.

Soundcards with the OPTi 925 and 931 Chipsets
When using a card with either of these chipsets, you may experience the following problems:
•	You may occasionally hear long, loud bursts of static.
•	You may randomly hear a scratchy sound.
Please check the OPTi website for updated drivers for these cards.

If you are unable to resolve sound problems through this troubleshooting guide, please contact your hardware manufacturer for updated DirectX drivers. We have included a list of web sites for downloading drivers for your specific card at the end of this document.

-8- Controller Device Issues

Configuring Controllers
Each joystick will feature various default functions when used with the game. The functions may differ slightly, based on the type of joystick being used.  Your joystick/input device needs to be 100% Windows compatible to be fully functional in The Phantom Menace.  To view the default functions for your joystick, consult the Game Controllers menu. To access this menu:
•	Start The Phantom Menace.
•	When you get into the game, press ESC.
•	Choose Options, then Control Options, then Game Controllers.
•	From this screen you will be able to view the current functions of the joystick, and/or change the function of the various buttons on your joystick. Once you have finished, click on the OK button to save your changes.
•	Make sure that you only assign one function to each of the buttons, otherwise you may cause problems with the game. You may assign multiple functions to a single button in the game by design, but be aware of what functions you are assigning.  For Example, you may want to assign “Run” and “Walk Forward” to the up arrow on gamepad with a limited amount of buttons.

Setting up and Configuring Your Game Controller
To play The Phantom Menace with a joystick or gamepad, you must have your joystick properly installed and calibrated. To insure that your game controller is properly configured:
•	Check to make sure that your game controller is firmly connected to the USB or game port on your computer.
•	Make sure that you uninstall any software that was installed for a game controller that has been removed from your system.
•	Make sure that you have all of the software installed for your joystick.
•	Click on Hardware Configuration from the Phantom Menace Launcher menu.
•	Click on Joystick Options.
•	Click on Calibrate Joystick. This takes you to the Game Controllers Control Panel where you can set up and calibrate your game controller.

After your game controller is properly configured, you may not see it listed in the pop-down menu until you click on Accept and go back into the Joystick Options screen. 

Game Controller Calibration
If you experience any problems when using a joystick or gamepad in The Phantom Menace, you should make sure that your game controller is properly calibrated. To do this:
•	You will need to exit The Phantom Menace to calibrate your game controller. You will not be able to calibrate it once you are in the game.
•	Click on Hardware Configuration from the Launcher menu.
•	Click on Joystick Options.
•	Click on Calibrate Joystick.

Analog Joysticks
If your analog joystick is not recognized in the game or has poor performance, you may have previously installed the software that ships with Microsoft digital joysticks and gamepads. Uninstalling this software and reinstalling the analog joystick in your Windows 95/98 Game Controller Control Panel should correct this problem.

Unplugging Your Game Controller
Don't unplug your joystick or gamepad while playing The Phantom Menace.  But why would you do that, anyway?

Compact Keyboards
Users of compact keyboards, such as those used for ergonomic reasons, may experience some problems using the default set of keyboard commands.

Keyboard Limitations
Some keyboards may have limitations in the game. You may be unable to use multiple keys simultaneously. If you are pressing two keys at the same time, only one key will register the action that you chose.

-9- How to Contact LucasArts LLC

LucasArts has set up a variety of services to provide you with information regarding our programs, hint & gameplay assistance, and technical support.

Hint Line
If you need a hint, you may call our automated Hint Line. The average call length is three minutes. This service requires a touch tone phone. 

NOTE: You must be at least 18 years old or have your parents’ permission to call.

U. S.
1-900-740-JEDI (1-900-740-5334)
95 cents per minute
(The option to speak with a live Hint Operator is also available through this number.)

Canada
1-900-677-JEDI (1-900-677-5334)
$1.25 (U.S.) per minute

Where To Find Us Online
Visit the LucasArts Web site at http://www.lucasarts.com. From there, you will have the option to receive online technical support through Yoda's Help Desk, browse technical documents, or leave a message for an online representative.

Yoda's Help Desk
We are proud to feature Yoda's Help Desk, which is available in the Technical Support section of the LucasArts Web site at http://www.lucasarts.com/support/. Yoda's Help Desk offers interactive solutions to technical issues based on information you provide. Visitors to Yoda's Help Desk will be able to receive technical support 24 hours a day, seven days a week.

LucasArts Company Store
Visit the LucasArts Company Store at http://www.lucasarts.com. The Company Store offers the complete line of LucasArts games, hint books and logo gear.

© LucasArts Entertainment Company LLC.
© Lucasfilm Ltd. & TM or (R) as indicated.
All rights reserved.  Used under authorization.

-10- Web Sites

3Dfx Interactive	www.3dfx.com
Acer	www.acer.com
Alliance Semiconductor	www.alsc.com 
Asus	www.asus.com
ATI Technologies	www.atitech.com
Aureal Semiconductor	www.a3d.com
Aztech Labs	www.aztechca.com or www.aztech.com.sg
Canopus	www.canopuscorp.com
Cirrus Logic	www.cirrus.com
Compaq	www.compaq.com
Creative Labs	www.creativelabs.com
Crystal Semiconductor	www.crystal.com
DELL Computer	www.dell.com
Diamond Multimedia	www.diamondmm.com
Elsa	www.elsa.com
Ensoniq	www.ensoniq.com
ESS Technologies	www.esstech.com
Gateway 2000	www.gateway2000.com
Guillemot	www.guillemot.com
Hercules	www.hercules.com
Hewlett Packard	www.hp.com
IBM	www.ibm.com
Intel	www.intel.com
Intergraph	www.intergraph.com
Jaton	www.jaton.com
LucasArts Entertainment Co. LLC	www.lucasarts.com
Matrox	www.matrox.com
Media Vision	www.svtus.com
MediaSonic	www.mediasonic.com
Microsoft	www.microsoft.com
Microsoft Sidewinder	www.microsoft.com/sidewinder/
Number Nine	www.nine.com
Oak Technology 	www.oaktech.com
OPTi	www.opti.com
Orchid	www.orchid.com
Packard Bell	www.packardbell.com
Real 3D	www.real3d.com
Rendition	www.rendition.com
Silicon Integrated Systems (SiS)	www.sis.com.tw
STB Systems	www.stb.com
Trident	www.tridentmicro.com
Turtle Beach	www.tbeach.com
Yamaha	www.yamaha.com