------------------------------------------------------- Microsoft Internet Explorer 5.5 README for Support June 2000 ------------------------------------------------------- (c) Copyright Microsoft Corporation, 2000 ------------------------ HOW TO USE THIS DOCUMENT ------------------------ To view Support.txt on-screen in Notepad, maximize the Notepad window. To print Support.txt, open it in Notepad or another word processor, and then on the File menu, click Print. -------- CONTENTS -------- MICROSOFT PRODUCT SUPPORT SERVICES Home User or User in Small, Medium, or Large Organization Administrator in Small or Medium Organization or IT Professional System Administrator or User in Large Enterprise Microsoft Certified Solution Provider Developer Reseller or Consultant MICROSOFT PRODUCT SUPPORT SERVICES WORLDWIDE Contacting a Microsoft Subsidiary ------------------------------ MICROSOFT PRODUCT SUPPORT SERVICES ================================== If you have a technical question about Microsoft® Internet Explorer, refer to the Getting Started manual, check the Readme documents, or consult Help. If you still have a question: Help is available from many different sources. Please take the time to read the following so we may direct you to the most appropriate help source for you, depending on the type of user you are and how you are using this product. The services and prices listed here are available in the United States only. Support outside the United States may vary. Microsoft’s support services are subject to Microsoft’s then-current prices, terms, and conditions, which are subject to change without notice. Home User or User in Small, Medium, or Large Organization ========================================================= SELF-HELP --------- Help Yourself with Microsoft Personal Online Support -- designed specifically for home users and individuals! Go online and get the most up-to-date answers swiftly and easily. Here, everyone can use simple self-help tools or search a wide variety of technical information. Connect to Online Support at: http://www.microsoft.com/support ASSISTED SUPPORT ---------------- No-Charge Assisted Personal Support If you acquired this product as a stand-alone retail product, you are eligible for 2 no-charge assisted Personal Support incidents for this product during regular business hours. You can receive no-charge Personal Support via the Web or telephone. When submitting incidents, please be prepared to provide your Product ID ("PID") number. For Desktop Operating Systems, the PID is a 20-digit number that can be found in two easy steps: 1) Right-click the My Computer icon on the desktop. 2) Click Properties. PID is found under Registered To on the General tab. For Hardware, PID is a 20-digit number that is typically located on the bottom of the hardware device or within the battery compartment of the hardware. For users in organizations: Some organizations have their own helpdesk or internal support organization that provides support to their employees. Check with this group first for your technical support. In addition, Web-based self-help support is available direct from Microsoft at: http://support.microsoft.com/directory as well as paid assisted Personal and Professional Support, should you not be eligible for no-charge assisted Support. Paid Assisted Personal Support If you need help after hours, or if you have used up or are not eligible for no-charge Personal Support, you can use Pay-Per-Incident Support via Personal Online Support or telephone. Support fees are billed to your VISA, MasterCard, or American Express card. In the US: $35 US per incident. Available 24 hours a day, seven days a week, including holidays. Note: If your Microsoft product was preinstalled or distributed with your personal computer or dedicated system (Windows CE-based device), or provided by an Internet service provider (ISP), and your Product ID (PID) contains the letters "OEM" after the first five digits, you are welcome to use the many online no-charge self-help or paid assisted support offerings provided by Microsoft. No-charge assisted support for OEM licenses is not provided by Microsoft. Please contact the personal computer manufacturer, device/system manufacturer, or ISP directly for more information regarding their no-charge and paid offerings for support of your product. Please check the documentation that came with your personal computer, or check our list of manufacturer phone numbers at: http://support.microsoft.com/support/webresponse/pid/oem.asp Retail versions of Microsoft software are those stand-alone packaged products purchased at retail stores, mail-order resellers, and online resellers. Microsoft products preinstalled or distributed with your personal computer, dedicated system (Windows CE-based device), or provided by an Internet service provider (ISP) or purchased through a volume licensing program such as Select, Open, or License Packs, receive all Microsoft support privileges, excluding no-charge assisted support. GETTING ASSISTED SUPPORT ------------------------ When you contact Product Support Services, you should be at your computer and have the following information at hand: · The version of your Microsoft product · The type of hardware, including network hardware, if applicable · The operating system (for example, Windows ME) · The exact wording of any informational or error messages that appeared on your screen · A description of what happened and what you were doing when the problem occurred · A description of how you tried to solve the problem Via Web Web-based support on Microsoft's Personal Online Support is available 24 hours a day, 7 days a week. Any time day or night you can submit via the Web a no-charge or paid incident to a Microsoft Support Professional. You will receive notification from Microsoft that your solution is available and your answers are ready during regular business hours. Connect to Online Support at: http://www.microsoft.com/support Via Phone No-Charge Assisted Personal Support: In the U.S.: Regular business hours for no-charge assisted Personal Support are 5 AM to 9 PM Pacific time, Monday through Friday, and 9 AM to 3 PM Pacific time Saturdays, excluding holidays. Systems and Hardware: call (425) 635-7123. This number is based in Redmond, Washington, so your phone company may charge you for your call. Contact your long distance provider for rate information. In Canada: call (905) 568-4494 between 8 AM and 8 PM Eastern time, Monday through Friday, excluding holidays. Toll charges may apply. Text telephone (TTY/TDD) available 24 hours a day, 7 days a week including holidays. In the U.S., call: (425) 635-4948. In Canada: call (905) 568-4494 between 8 AM and 8 PM Eastern time, Monday through Friday, excluding holidays. Paid Assisted Personal Support: Available 24 hours a day, 7 days a week, including holidays. In the U.S.: call (800) 936-5700. In Canada: call (905) 568-4948 between 8 AM and 8 PM Eastern time, Monday through Friday, excluding holidays. Administrator in Small or Medium Organization or IT Professional ================================================================ SELF-HELP --------- Help yourself to Professional Support from the TechNet Web site – a great resource for IT Professionals and Administrators, at: http://www.microsoft.com/technet ASSISTED SUPPORT ---------------- Paid Assisted Professional Support To work directly with a Microsoft Support Professional, you can use Paid Assisted Professional Support via the Web or the telephone. Support fees are billed to your VISA, MasterCard, or American Express card. GETTING ASSISTED SUPPORT ------------------------ In the U.S.: $195 US per Web incident and $245 US per phone incident. Professional Support is available 24 hours a day, 7 days a week, including holidays. Via Web Microsoft’s Professional Support via the Web is available 24 hours a day, 7 days a week via the TechNet Web site. To submit an incident, go to: http://www.microsoft.com/technet Via Phone In the U.S., call: (800) 936-4900, 24 hours a day, 7 days a week including holidays. Text telephone (TTY/TDD) available 24 hours a day, 7 days a week including holidays. In the U.S., call: (425) 635-4948. System Administrator or User in Large Enterprise ================================================= Most large enterprises will have an internal support organization that will have a formal support arrangement with Microsoft or its partners. Check with this group first for your technical support. In addition, Web-based self-help support is available direct from Microsoft at: http://www.microsoft.com/support. This site also has details about purchasing support contracts from Microsoft or its partners. Microsoft Certified Solution Provider ===================================== SELF-HELP --------- Help yourself to Professional Support from the MCSP Program Web site – a great resource for Microsoft Certified Solution Providers, at: http://www.microsoft.com/mcsp/ ASSISTED SUPPORT ---------------- Paid Assisted Professional Support To work directly with a Microsoft Support Professional, you can use Paid Assisted Professional Support via the Web or the telephone. Support fees are billed to your VISA, MasterCard, or American Express card. GETTING ASSISTED SUPPORT ------------------------ In the U.S.: $100 US per Web incident and $125 US per phone incident. Professional Support is available 24 hours a day, 7 days a week, including holidays. Via Web Microsoft’s Professional Support via the Web is available 24 hours a day, 7 days a week via the MCSP Program Web site. To submit an incident, go to: http://www.microsoft.com/mcsp/ Via Phone In the U.S., call: (888) 677-9444 24 hours a day, 7 days a week including holidays. Text telephone (TTY/TDD) available 24 hours a day, 7 days a week including holidays. In the U.S., call (425) 635-4948. If you are interested in becoming a Microsoft Certified Solution Provider, go to: http://www.microsoft.com/mcsp/ Developer ========= SELF-HELP --------- Help yourself to Professional Support from the MSDN Web site - a great resource for developers, at: http://msdn.microsoft.com ASSISTED SUPPORT ---------------- Paid Assisted Professional Support To work directly with a Microsoft Support Professional, you can use Paid Assisted Professional Support via the Web or the telephone. Support fees are billed to your VISA, MasterCard, or American Express card. GETTING ASSISTED SUPPORT ------------------------ In the U.S.: $195 US per Web incident and $245 US per phone incident. Available 24 hours a day, 7 days a week, including holidays. Via Web Microsoft’s Professional Support via the Web is available 24 hours a day, 7 days a week via the MSDN Web site. To submit an incident go to: http://support.microsoft.com/servicedesks/msdn/ Via Phone In the U.S., call: (800) 936-5800 24 hours a day, 7 days a week including holidays. Text telephone (TTY/TDD) available 24 hours a day, 7 days a week including holidays. In the U.S., call (425) 635-4948. Reseller or Consultant ====================== SELF-HELP --------- Help yourself to Professional Support from the Direct Access Web site – a great Web resource for resellers and consultants, at: http://www.microsoft.com/directaccess ASSISTED SUPPORT ---------------- Paid Assisted Professional Support To work directly with a Microsoft Support Professional, you can use Paid Assisted Professional Support via the Web or the telephone. Support fees are billed to your VISA, MasterCard, or American Express card. GETTING ASSISTED SUPPORT ------------------------ In the U.S.: $195 US per Web incident and $245 US per phone incident. Available 24 hours a day, 7 days a week, including holidays. Via Web Microsoft’s Professional Support via the web is available 24 hours a day, 7 days a week via the Direct Access Web site. To submit an incident, go to: http://premium.microsoft.com/da_support/ Via Phone In the U.S., call: (888) 456-5570 24 hours a day, 7 days a week including holidays. Text telephone (TTY/TDD) available 24 hours a day, 7 days a week including holidays. In the U.S., call (425) 635-4948. MICROSOFT PRODUCT SUPPORT SERVICES WORLDWIDE ============================================ If you are outside the U.S. and have a question about a Microsoft product, first: · Check the information in Help or the product manual. · Check the readme files that come with your product disks. These files provide general information that became available shortly before the product was released. · Go to Support Online at http://support.microsoft.com/directory and click Worldwide Support. If you cannot find a solution, you can receive information on how to obtain product support by contacting the Microsoft subsidiary office in your area. Contacting a Microsoft Subsidiary ================================= When you call your local Microsoft subsidiary, you should be at your computer and have the appropriate product documentation at hand. Be prepared to provide the following information: · The version of the Microsoft product you use. · The type of hardware you use, including network hardware, if applicable. · The operating system you use. · The exact wording of any messages that appeared on your screen. · A description of what happened and what you were doing when the problem occurred. · A description of how you tried to solve the problem. Important Phone numbers for Microsoft Subsidiaries are subject to change. For the most recent listing, please visit the support Web site at http://www.microsoft.com/support. If there is no Microsoft subsidiary office in your country or region, please contact the establishment from which you obtained your Microsoft product. Important! Phone numbers for Microsoft Subsidiaries are subject to change. For the most recent listing, please visit the support web site at: http://www.microsoft.com/support. If there is no Microsoft subsidiary office in your country or region, please contact the establishment from which you obtained your Microsoft product. Argentina Microsoft de Argentina S.A. Customer Service: (54) (11) 4316-4600 Fax: (54) (11) 316-1922 Technical Support: (54) (11) 4316-4664 Internet: http://www.microsoft.com/argentina/soporte/ Armenia See Russia Australia Microsoft Pty. Ltd. Phone: 13 20 58 Fax: 612 9023-5021 Internet: http://www.microsoft.com/australia/support/ Technical Support: 612 13 20 58 Austria Microsoft Ges.m.b.H. Phone: (+43) 1 610 64-0 Fax: (+43) 1 610 64-200 InfoServices: 08000-123 345 Fax: +43-2236-64595 E-mail: InfoService@microsoft.at Direct Services (Updates, etc.): +43-1- 795 67028 Fax: +43-1-795 67029 E-mail: austria@msdirectservices.com Standard Support: Installation and Handling: (+43) 1 50222-2255 General information about Support Network in Central Europe: Fax: 01805-251191 Azerbaijan See Russia Belgium Microsoft NV Phone: +32 2 704 3000 Fax: +32 2 704 3535 TechNet Subscription: +353 1 703 8738 MSDN Subscription: +322 513 8684 Microsoft Information Center: +32 2 513 3113 Technical Support: 32-2-513 32 74 (Dutch speaking) +32-2-502 34 32 (English speaking) +32-2-513 22 68 (French speaking) Internet: http://www.microsoft.com/benelux/support Belarus See Russia Bolivia See Uruguay Brazil Microsoft Informatica Ltda. Phone: (55) (11) 5514-7100 Fax: (55) (11) 5514-7106/5514-7107 Technical Support: (55) (11) 5504-2155 Fax: (55) (11) 5504-2227 Automatic Fax: (55) (11) 5506-8506 Technical Support Bulletin Board Service: (55) (11) 5506-1234 Customer Services: (55) (11) 822-5764 Customer Services Fax: (55) (11) 822-6227 Internet: http://www.microsoft.com/brasil/suporte/default.stm Canada Microsoft Canada Co. Head Office Phone: 1 (905) 568-0434 Customer Information Centre: 1 (800) 563-9048 Technical Support: Desktop Systems: (905) 568-4494 Other Standard Technical Support: (905) 568-3503 Priority Support Information: (800) 668-7975 Text Telephone (TTY/TDD): (905) 568-9641 Caribbean Microsoft Caribbean, Inc. Phone: (809) 273-3600 Fax: (809) 273-3636 Technical Support/Soporte Tecnico: (408) 953 8086 Support E-mail/Correo Electronico para Soporte Tecnico: mscarsup@microsoft.com Customer Service/Centro de Servicios: (800) 297 5982 for area codes 787 & 809 only Customer Service E-mail/Correo Electronico para Atencion a Usarios: msccatus@microsoft.com Internet: http://www.microsoft.com/latam/soporte/contactos.htm Central America Technical Support/Soporte Tecnico: (506) 298-2020 Support E-Mail/Correo Electronico para Soporte Tecnico: mscarsup@microsoft.com Customer Service/Centro de Servicios: (506) 298-2000 Customer Service E-mail/Correo Electronico para Atencion a Usarios: msccatus@microsoft.com Chile Microsoft Chile S.A. Phone: 56-2-330-6000 Fax: 56-2-330-6190 Customer Service: 56-2-800-330-6000 Personal Operating System and Desktop Applications: Phone: 56-2-330-6222 Fax: 56-2-341-1439 Internet: http://www.microsoft.com/latam/soporte/ China Microsoft (China) Co. Ltd. 6/F, Beijing Sigma Center No. 49, Zhichun Road, Haidian District Beijing, 100080, PRC Phone: 011-86-10-6261 7711 Fax: 011-86-10-6253 6630 Microsoft Asia Regional Engineering Center 19th - 20th Floor, Metro Tower No. 30 Tian Yao Qiao Road Shanghai, 200030, PRC Phone: 011-86-21-64691188/ 011-86-21-6469 8899 Fax: 011-86-21-6469 1166 / 011-86-21-6469 9900 Colombia Microsoft Colombia Carrera 7a. # 71-21 Torre B Piso 7 Santa Fé de Bogotá Phone: (571) 317 3838 Fax: (571) 317 3494 Technical Support: Línea de Respuesta Microsoft Phone: (091) 524 0404 Other cities: 9800-10595 Fax: (091) 524 0405 Croatia Microsoft Hrvatska d.o.o. Trg D. Petrovica 3 10 000 Zagreb Phone: (385) (1) 4802 500 Fax: (385) (1) 4843 688 Product Support Phone: 385 1 393539 E-mail: hot-line@microsoft.hr Customer Service Phone: (385) 0800 300 300 E-mail: info-line@microsoft.hr Czech Republic Microsoft s.r.o. Phone: (+420) (2) 611 97 111 Fax: (+420) (2) 611 97 100 Technical Support: (+420) (2) 2150 3222 Denmark Microsoft Denmark Phone: (45) 44 89 01 00 Fax: (45) 44 68 55 10 Technical Support: Phone: (45) 44 89 01 11 Microsoft Sales Support: (45) 44 89 01 90 Microsoft FastTips: (45) 44 89 01 44 (Document 303030 in FastTips contains detailed instructions) Microsoft MSDL (BBS): (45) 44 66 90 46 Internet: http://www.microsoft.com/danmark/support/ Dominican Republic See Central America Dubai Microsoft Middle East Phone: (971) 4 3973888 Fax: (971) 4 3972244 Technical Support (Personal Operating Systems & Desktop Applications only): Phone: (971) 4 3975443 Fax: (971) 4 3972304 E-mail: mswsgulf@microsoft.com Customer Service Center (Version upgrade / TechNet and MSDN subscription): Phone: (971) 4 3975752 Fax: (971) 4 3972304 Ecuador Corporation Microsoft del Ecuador S.A. Phone/PBX: (593) (2) 460-453 Fax: (593) (2) 463-093 Technical Support and Customer Service: (593) (2) 258-025 Internet: http://www.microsoft.com/ecuador/soporte/ Egypt Microsoft Egypt Technical Support: Personal Operating Systems and Desktop Applications only: Phone: (202) 338 8724 / 338 9794 Fax: (202) 360 4976 England See United Kingdom Estonia See Germany Technical Support: (+372) 650 49 99 Internet: http://www.microsoft.com/germany/support/servicesupport/supportberater.asp Finland Microsoft OY Phone: +358-(0) 9-525 501 Fax: +358-(0) 9-878 8770 Technical Support: Phone: +358-(0) 9-525 502 5026 Standard +358 (0) 9-525-502-500 Priority: +358 (0) 9-525-502-20 Internet: http://www.microsoft.com/finland/support/ France Phone: (011)(33) 825 827 829 (*) Customer Service Phone: (011)(33) 0 825 827 829 (*) Fax: (33) 01 64-46-06-60 Telex: MSPARIS 604322 Technical Support: Phone: (011)(33) 825 827 829 (*) access code 1020 Fax: (011)(33) 1 69 28 00 28 (*) indigo number 0,99 F TTC per minute French Polynesia See France Georgia See Russia Germany Microsoft GmbH Phone: 089/3176-0 Fax: 089/3176-1000 Telex: (17) 89/83 28 MS GMBH D Information: 089/3176-1199 Prices, updates, etc.: 08105-25-1199 Internet: http://www.microsoft.com/germany Standard Support: Installation and Handling: 01805/67 22 55 General information about Microsoft support in Central Europe: Fax: 1805-25-1191 Greece Microsoft Hellas, S.A. Phone: (30) (1) 6806-775 through (30) (1) 6806-779 Fax: (30) (1) 6806-780 Technical Support: Phone: (30) (1) 6806-111 Fax: (30) (1) 6809-528 Gulf & Eastern Mediterranean PO Box 52244 Dubai, UAE Phone: 971 4 3973888 Fax: 971 4 3972244 Personal Support Contact Details: (Personal Operating Systems & Desktop Applications only): Gulf (Bahrain, Malta, Qatar, and United Arab Emirates) Phone: 971 4 3975443 Fax: 971 4 3972304 E-mail: mswsgulf@microsoft.com Lebanon (Cyprus and Lebanon) Phone: 961 1 983348 Fax: 961 1 983349 E-mail: mts@lebanon-online.com.lb Kuwait Phone: 965 2431071 Fax: 965 2430249 E-mail: mspsskuw@microsoft.com Oman Phone: 968 691191 Fax: 968 698568 E-mail: mspss@gto.net.om Pakistan Phone: 92 21 111 674357 Fax: 92 21 4533370 E-mail: mssupport@nets.net.pk Customer Service Center (Version upgrade / TechNet and MSDN subscription): Phone: (971) (4) 3975752 Fax: (971) (4) 3972304 Hong Kong SAR Microsoft Hong Kong SAR Limited Fax: (852) 2560-2217 Microsoft Information Hotline: (852)2804-4234 Personal Technical Support: (852) 2804-4222 Professional Technical Support: (852) 2804-4288 Hungary Microsoft Hungary Phone: +36 (1) 437-2800 Fax: +36 (1) 437-2899 Customer Services: (+36) (1) 267-4636 (2MSINFO) Technical Support: (+36) (1) 267-7846 (2MSSUGO) Iceland See Denmark India Microsoft India Phone: (91) (80) 559 5733, (91) (11) 629 4600, (91) (22) 2850193 Fax: (91) (80) 559 7133, (011) (91) (11) 629 2650 Indonesia (SP) Microsoft Indonesia - Jakarta Technical Support: Phone: 62 21 570 42 54 Fax: 62 21 520 81 22 Ireland See United Kingdom Israel Microsoft Israel Ltd. Reception: Phone: +972-9-952-5353 Fax: +972-9-952-5333 Customer Service & Information Center: Phone: +972-9-9525400 Fax: +972-9-9525411 Technical Free Support for Windows, Office and Microsoft Fun: Phone: +972-9-9525400 Fax: +972-9-9525403 Italy Microsoft Srl Phone: (39) (2) 70-398-398 Fax: (39) (2) 70-392-020 Microsoft Rome Office: (39) (6) 5095-01 Fax: (39) (6) 5095-0600 Customer Service (New product info, product literature): (39) (2) 70-398-398 Customer Service for IT/Operatori del Settore IT: (39) (2) 70-398-398 Technical Support: (39) (2) 70-398-398 Microsoft Consulting Service: (39) (2) 70-398-398 Japan Microsoft Company Ltd. Technical Support (Standard Support): (81) (3) 5354-4500 Technical Support options/ Support Contract: (81) (3) 5354-4700 Channel Marketing Information Center (Presales Product Support): Tokyo Phone: (81) (3) 5454-2300 Osaka Phone: (81) (6) 6245-6995 Customer Service Phone (Version upgrade/Registration): Phone: (81) (48) 226-5500 Fax: (81) (48) 226-5511 Kazakhstan See Russia Kingdom of Saudi Arabia Phone: +966-1-488-1165 Fax: +966-1-488-1576 Technical Support (Personal Operating System and Desktop Applications only): Phone: 800 124 0500 (toll-free within Saudi Arabia) Fax: 966-1-4740576 Kirgizia See Russia Korea Microsoft CH Phone: (82) (2) 531-4500 Fax: (82) (2) 531-1724 Customer Service: : 080-985-2000 (toll-free domestic only) Technical Support: Windows: (82) (2) 508-0040 Microsoft FastTips: (82) (2) 3453-7555 Kuwait PO Box 5244 13053 Safat Phone: +965-243-0248 Fax: +965-243-0249 Technical Support: (Personal Operating Systems, Desktop Applications and Developer Tools only): Phone: +965-243-1071 Latin America Microsoft Latin American Headquarters (U.S.A.) Phone: (305) 489-4800 Fax: (305) 491-1616 Customer Service: (425) 936-8661 Technical Support: (214) 714-9100 Internet: http://www.microsoft.com/latam/soporte Liechtenstein See Switzerland (German, French, Italian speaking) Luxembourg Microsoft NV Phone: +32-2-730 39 11 Microsoft Support Network Info. Center: +31-800-9977-57 TechNet Subscription: +353-1-703 8738 MSDN Subscription: +353-1-708-8690 Microsoft Information Center: +32-2-481 52 52 Bulletin Board: +32-2-726 85 45 (1200/2400/9600/14400 baud, 8N1, ANSI) Technical Support: +32-2-513 32 74 (Dutch speaking) +32-2-502 34 32 (English speaking) +32-2-513 22 68 (French speaking) Internet: http://www.microsoft.com/benelux/support Malaysia (SP) Microsoft (Malaysia) Sdn Bhd: Phone: (6) (03) 757-2266 Fax: (6) (03) 757-2265 Customer Services: Phone: Toll-free 1-800-88-3249 Fax: +6 (03) 758-5011 Technical Support: Phone: +6 (03) 793-9595 Fax: +6 (03) 295-2065 Internet: http://www.microsoft.com/malaysia/ México Microsoft México, S.A. de C.V. 267-2110 Atencion a Distribuidores 265-3380 Atencion a Clientes 265-3399 Soporte Sistemas Operativos y Applicaciones de Escritorio 267-2190 Soporte de Servidores y Herramientas de Desarrollo Fast Tips: (52)(5) 2612199 Microsoft BBS 628-6200/02 MSMEXICO sin password Internet: http://www.microsoft.com/mexico/soporte/ Middle East Phone: (971) 4 397 3888 Fax: (971) 4 397 2244 Technical Support: (Personal Operating Systems & Desktop Applications only): Phone: (971) (4) 397 5443 Fax: (971) (4) 397 2304 E-mail: mswsgulf@microsoft.com Customer Service Center (Version upgrade / TechNet and MSDN subscription): Phone: (971) (4) 299 5082 Fax: (971) (4) 299 5097 Morocco Microsoft Afrique Du Nord Phone: (212) 2 95 80 80 Fax: (212) 2 95 85 85 Netherlands Jaar 2000 informatie centrum Netherlands: (020) 5001033 Belgium: +32-2 7043000 Luxemburg: +32-2-5139979 Product Support: · Netherlands (Dutch): (020) 5001005 · Netherlands (English): (020) 5001053 · Belgium (Dutch): +32 2 513 31 13 · Belgium (French): +32 2 513 22 68 · Belgium (English): +32 2 502 34 32 · Luxemburg (French): +32 2 513 2268 · Luxemburg (English): +32 2 502 3432 Microsoft Consulting Services Benelux: Netherlands, Belgium and Luxemburg: +31 (0)20 5001005 Information Services and Subscriptions: TechNet: · Netherlands: (020) 5001035 · Belgium: +32 2 5022176 · Luxemburg: +32 2 5022176 Microsoft Developer Network: · Netherlands: (020) 5001037 · Belgium: +32 2 5138684 · Luxemburg: +32 2 5138684 Internet: http://www.microsoft.com/benelux/support New Zealand Microsoft New Zealand Ltd. Phone: 64 (9) 357-5800 Fax: 64 (9) 357-0868 Technical Support: Phone: 64 (9) 357-5575 Fax: 64 (9) 357-5577 Northern Ireland See United Kingdom Norway Microsoft Norway AS Phone: +(47) 22 02 25 00 Fax: +(47) 22 95 06 64 Technical Support: Standard: +(47) 22 02 25 50 Priority: +(47) 22 02 25 45 Premier: +(47) 22 02 25 46 Microsoft Sales Support: +(47) 22 02 25 80 Microsoft MSDL: +(47) 22 18 22 09 Microsoft FastTips: +(47) 22 02 25 70 (Document 404040 in FastTips contains detailed instructions) Internet: http://www.microsoft.com/norge/support/ Panama Technical Support/Soporte Tecnico: (506) 298 2020 Support E-mail/Correo Electronico Para Soporte Tecnico: mscarsup@microsoft.com Customer Service/Centro de Servicios: (506) 298 2000 Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus@microsoft.com Papua New Guinea See Australia Paraguay See Uruguay Peru Phone: (511) 421-1200 Fax: (511) 4217307 Technical Support: (511) 215-5002 & (511) 215-5005 Philippines (SP) Microsoft Philippines Phone: 632 811 0062 Technical Support: Phone: 632 892 2295/2495 Fax: 632 813 2493 Poland Microsoft Sp. z o.o. Phone: +(48-22) 661-54-00 Fax: +(48-22) 661-54-34 Information Service: +(48-22) 865-99-33 Technical Support: +(48-22) 865-99-66 Portugal Microsoft Portugal MSFT, Lda. Phone: (351) 1 4409200 Fax: (351) 1 4412101 Technical Support: Standard Support: (351) 1 4409280 Fax: (351) 1 4411655 Puerto Rico Technical Support/Soporte Tecnico: (408) 953 8086 Support E-mail/Correo Electronico Para Soporte Tecnico: mscarsup@microsoft.com Customer Service/Centro de Servicios: (800) 297 5982 for area codes 787 & 809 only Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus@microsoft.com Republic of Ireland See United Kingdom Romania Microsoft s.r.l. Phone: (+40) (1) 222 90 16 Fax: (+40) (1) 222 90 12 Technical Support: (+40) (1) 312 09 48 Russia Microsoft Z.A.O. Microsoft Information Center: Moscow: +7 (095) 916-7171 St.Peterburg: +7 (812) 118-3636 Novosibirsk: +7 (3832) 119-019 Kiev: +380 (044) 2305101 Fax: Moscow: +7 (095) 916-7112 Technical Support: Phone: Moscow: +7 (095) 745-5445 St.Peterburg: +7 (812) 118-3636 Novosibirsk: +7 (3832) 119-019 Kiev: +380 (044) 2305102 Fax: Moscow: +7 (095) 916-7112 Internet: http://www.microsoft.com/rus/support/ Saudi Arabia Phone: +966 (1) 218-0808 Fax: +966 (1) 218-0809 Technical Support (Personal Operating System and Desktop Applications only): Phone: 800 124-2255 (toll-free within Saudi Arabia) Fax: 800 124-2255 (press 2 to send a fax) Scotland See United Kingdom Singapore Microsoft Singapore Pte Ltd Phone: (65) 337-6088 Fax: (65) 337-6788 Customer Services: Phone: (65) 324-5255 Fax: (65) 324-6181 Product Support Services: Phone: (65) 378-3600 Fax: (65) 378-3662 Slovak Republic Microsoft Slovakia s.r.o. Bratislava Business Center IV Prievozska 6/A 821 09 Bratislava Phone: +421-7-5341 9841 Fax: +421-7-5341 9840 Hotline: +421-7-67 296 296 Infoservice: +421-7-67 296 297 Slovenia/Slovenija Microsoft d.o.o. 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