Check error and flow control settings

1. Open Modems in Control Panel.
2. On the General tab, select the modem you are trying to use, and then click Properties.
3. Make sure the Only connect at this speed check box is clear.
4. If the Speaker volume option is available, make sure the volume is not set to Low.

   Listening to the modem speaker can help you troubleshoot problems with your modem.

5. Click the Connection tab, and then click Advanced.
6. If the Use error control and Compress data settings are available, make sure that they are selected and that Required to connect is not selected.
7. If the Use flow control and Hardware (RTS/CTS) settings are available, make sure they are selected.
8. If the Record a log file or Append to log check box is available, click it to create or add to a log file in your Windows folder. This will be useful if you have to call product support.
9. Click OK, and then click Close.
10. In the dialing error screen, click Next.

Did this fix the problem?

Yes. Display overview information.

No. What else could be wrong?

Error and flow control settings are not available.