Before contacting Compaq, you should be prepared, if possible, with the following to achieve maximum effectiveness of your call.

  1. If the issue is the same as a previous call, please provide the date of the previous call.

  2. If the machine was repaired by a Service Provider, please provide the name and number of the Service Provider.

  3. Please have the unit's product name (usually found on the front panel of the machine).

  4. Please have the unit's serial number (found on the bar-coded label on the back of the machine).

  5. Please have the purchase date and proof of purchase information.

  6. Please have the list of all 3rd party hardware and software installed in the machine.

  7. Please have the description of the condition under which the problem occurred and all error messages.

  8. Please be in front of the machine so that you can perform any necessary diagnostic procedures requested by the support representative.
To contact Compaq for Service and Support in the United States and Canda, call 1-800-OK-COMPAQ (1-800-652-6672) or for locations outside the United States and Canada, visit the country locator page to find the correct number.