------------------------------------------------------------------ Number Nine HawkEye for Windows for the GXE64, GXE64 Trio and 9FX Product lines Version 1.00 ------------------------------------------------------------------ This file contains the latest information about the GXE64, GXE64 Trio, 9FX VISION and 9FX MOTION Windows '95 disks. The entire contents of this file should be read because information in this file may not appear in printed documentation or on-line Help. In addition, the following informational text files are provided to supplement this READ_ME.TXT: FILELIST.TXT A complete list and description of all the files on your Windows 95 Installation Disk. NETWORK.TXT Network and manual installation details. NOTE: These files will be automatically copied to the NUMBER9 subdirectory (under your Windows directory) when you install the Number Nine Hawkeye by running SETUP.EXE. ------------------------------------------------------------------ CONTENTS ------------------------------------------------------------------ CONTACTING NUMBER NINE VISUAL TECHNOLOGY SOFTWARE UPGRADES USING THE NUMBER NINE BULLETIN BOARD SERVICE (BBS) INSTALLING THE DRIVERS DCI SUPPORT FOR VIDEO FOR WINDOWS BEFORE CALLING TECHNICAL SUPPORT TROUBLESHOOTING KNOWN PROBLEMS TO BE FIXED IN FUTURE RELEASES OTHER PROBLEMS (APPLICATION-SPECIFIC) OTHER PROBLEMS (GENERAL) ------------------------------------------------------------------ CONTACTING NUMBER NINE VISUAL TECHNOLOGY ------------------------------------------------------------------ Technical Support (USA) 8:00 AM to 6:00 PM, EST/EDT, Mon.-Fri. Phone: (617) 674-8595 Please be prepared with as much information about your GXE64 or 9FX and PC as possible. Fax: (617) 674-2919 Please send fax inquiries to the attention of Technical Support. * * * Sales / Marketing (USA) 8:30 AM to 6:00 PM, EST/EDT, Mon.-Fri. Phone: (617) 674-0009 Fax: (617) 674-2919 Please send fax inquiries to the attention of Sales * * * European Technical Support and Sales (Germany) Phone: +49 89 614 491 0 Fax: +49 89 614 491 99 * * * MAIL (USA) NUMBER NINE VISUAL TECHNOLOGY 18 HARTWELL AVENUE LEXINGTON, MA 02173 USA * * * MAIL (EUROPEAN OFFICE) NUMBER NINE VISUAL TECHNOLOGY GMBH INSELKAMMERSTR. 10 82008 UNTERHACHING B. MUNCHEN GERMANY ------------------------------------------------------------------ SOFTWARE UPGRADES ------------------------------------------------------------------ Even though you may have just received your Number Nine software, newer versions may be available. Free upgrades are provided to all Number Nine customers on the Number Nine Bulletin Board System (BBS). To see if you have the latest version, compare the version number of your software (on the label of the provided diskette Status under Windows Disk Version) with the version number of the corresponding software on the BBS. ------------------------------------------------------------------ USING THE NUMBER NINE BULLETIN BOARD SERVICE (BBS) ------------------------------------------------------------------ (USA) Dial: (617) 862-7502 Baud Rates: Up to 14,400 baud Compression: HST, v.32 and v.42 supported Modem Setup: 8 data bits, 1 stop bit, no parity Required: PKUNZIP 2.04g to decompress files (EUROPEAN OFFICE) Dial: + 49 89 614 491 66 Baud Rates: Up to 14,400 baud Compression: HST, v.32 and v.42 supported Modem Setup: 8 data bits, 1 stop bit, no parity Required: PKUNZIP 2.04g to decompress files The BBS has a separate file area for each Number Nine product. The latest driver updates can be found in each product's file area, and files of general interest (shareware, etc.) can be found in the General library. An E-mail system is available for technical questions about Number Nine products or about the BBS in general. A complete listing of available files can be downloaded by invoking the "Download List of Files" command from any file library menu. On the US BBS, RIP graphics are supported, and a RIP compatible terminal program is available in the General library (RIPTM154.ZIP). Many files are self-extracting, but some files will require the latest version of PKUNZIP to decompress. PKUNZIP is available in the General library (filename PKZ204G.EXE), and can also be found on most on-line services such as CompuServe and America Online. ------------------------------------------------------------------ INTERNET ------------------------------------------------------------------ Number Nine now has a FTP site. All current Number Nine Drivers are available to anyone with access to the Internet. Our FTP Address is: ftp.nine.com. Number Nine also has a World Wide Web server at: http://www.nine.com. Information about Number Nine products as well as our FTP site can now be accessed at our World Wide Web site. ------------------------------------------------------------------ COMPUSERVE ------------------------------------------------------------------ Number Nine also has a dedicated forum on CompuServe. This can be reached by typing GO NINE at the appropriate prompt. We are located in the Graphics C Vendor forum, under the name 'Number Nine'. Technical Support questions can be posted in this area and are addressed every day. ------------------------------------------------------------------ INSTALLING GXE64 or 9FX DRIVERS AND HAWKEYE FOR WINDOWS '95 ------------------------------------------------------------------ Installing GXE64 or 9FX drivers and Hawkeye for Windows '95 is a two step procedure. The first is to update the Windows '95 registry with the appropriate Number Nine driver. The second is to install the Hawkeye feature set. STEP 1: Updating the Windows '95 registry for hawkeye '95 - From Windows '95: Click on the 'Start' button. Select 'Settings', then select 'Control Panel'. At the Control Panel, select the 'Display' applet. At the Display Properties screen, click on the 'Settings' tab. Click on the 'Change Display Type' button. Next to the 'Adapter Type' entry, click on the 'Change' button to display the Select Device window. The "Select Device" dialog box will appear. Select the adapter that corresponds to the one you installed in your machine and click OK. Then click on the 'Have Disk' button. Once the driver has been installed, click on Close, followed by Cancel. When prompted, click on Yes to Restart for the new settings to take effect. STEP 2: SETUP.EXE will perform the Hawkey installation for you. 1) From diskette: - Insert the Number Nine Windows '95 Diskette into your floppy drive. - From Windows '95: Click on the Windows '95 Start Button Click on Run... Type a:\setup.exe, press Enter 2) After a Number Nine BBS download: - Decompress files with PKUNZIP (see the read_me.text BBS section) onto a 1.44Mb floppy disk. - Insert the disk into your floppy drive. - From Windows '95: Click on the Windows '95 Start Button Click on Run... Type a:\setup.exe, press Enter (Do NOT store these files in a DIRECTORY called C:\NUMBER9 as it will create a conflict with the configuration FILE of the same name!!!) ------------------------------------------------------------------ TROUBLE SHOOTING HAWKEYE FOR WINDOWS '95 ------------------------------------------------------------------ Problem: HawkEye for Windows 3.1 will not run on Windows '95. Solution: HawkEye for Windows 3.1 is not intended to be run on Windows 95. Problem: Number Nine Energy Saver feature does not appear in the HawkEye for Windows '95 environment. Solution: This problem is not related to your installation process, rather it is because we have not yet implemented this feature in HawkEye for Windows '95. ------------------------------------------------------------------ DCI SUPPORT AND VIDEO FOR WINDOWS ------------------------------------------------------------------ DCI support is now incorporated into 'Direct Draw' for Windows '95. Microsoft has not yet released 'Direct Draw' functionality. Number Nine will release a new driver that supports when 'Direct Draw' is release by Microsoft. Windows '95 does not support Video For Windows, in fact, it removes the directory during the Windows '95 installation process. ------------------------------------------------------------------ BEFORE CALLING TECHNICAL SUPPORT ------------------------------------------------------------------ If you are experiencing a problem, please run the MS Windows Setup from DOS and select VGA as the display type. If the problem still occurs in VGA mode, then the problem is most likely being caused by Windows or other hardware/software and not with the Number Nine Windows driver. When in VGA mode, select Status from the HawkEye Control Panel. The information provided by this feature will be of great assistance to Technical Support. If a problem is application specific, please have vendor information and application version information readily available. Number Nine Visual Technology has qualified this driver with over 200 applications, but a multitude of new applications enter the market every day. If you encounter problems during driver initialization, (e.g. the driver hangs or the DOS prompt appears) please add the following lines to SYSTEM.INI: [Display] Verbose Init=1 This places the driver in "Verbose" mode. In Verbose mode, initialization strings are sent to the VGA screen. A copy of the expected "Verbose" strings is contained in VERBOSE.TXT. Verbose Mode will significantly slow down Windows initialization. After Verbose Mode is used to isolate an initialization problem, Verbose Mode should be disabled. ------------------------------------------------------------------ TROUBLESHOOTING ------------------------------------------------------------------ Problem: While trying to run S3RESET (C:\windows>S3RESET) or during driver installation the following error message is displayed: Unable to find Number Nine configuration file Solution: You may have created a temporary DIRECTORY called Number9 in your ROOT directory (C:\Number9). Our configuration FILE is called Number9 and is located in the ROOT directory (C:\Number9). Rename the Number9 directory in the root directory to another name. It is necessary that the Number9 configuration file remains in the root directory. * * * Problem: The Program Manager appears briefly when you start Windows. Then Windows exits to DOS. Solution: 1. There may be a problem with the HawkEye Control Panel. The Control Panel is loaded when Windows is started, so a problem could occur after the Windows driver has been loaded and the Program Manager (or another Windows shell) is presented. To prevent HawkEye from loading when Windows is started, delete the reference to HawkEye from the "load=" line in the [windows] section of the WIN.INI file in the WINDOWS directory. This will determine whether the problem is with the HawkEye Control Panel, or other software. The line looks similar to the following: load=c:\WINDOWS\NUMBER9\HAWKEYE.EXE nwpopup.exe Delete WINDOWS\NUMBER9\HAWKEYE.EXE from the line, then exit Windows. If the problem persists when you restart Windows, refer to Solution 2. 2. The HawkEye initialization file (HAWKEYE.INI) may be corrupted. In this case, rename HAWKEYE.INI in the WINDOWS directory to HAWKSAVE.INI (for future reference). Then copy HAWKEYE.INI from the Number Nine Windows Installation Disk to the WINDOWS directory. This reinstates the original HawkEye configuration. * * * Problem: Your monitor resolution is not the resolution you selected. Solution: Resolution Exchange (in HawkEye for Windows program group) must be used to change the resolution. This changes the resolution in the Number Nine configuration file, which determines what your monitor resolution will be. To use Resolution Exchange to change the resolution: 1. Press the hot key you assigned to Resolution Exchange or double click on the Resolution Exchange icon in the HawkEye for Windows program group in the Windows Program Manager. 2. Click on a Colors option button. 3. Select a resolution. Be sure you select a resolution your monitor supports. 4. Click 'OK'. 5. Restart Windows. * * * Problem: After changing to a new resolution, an open application's icon or window is no longer visible on the desktop. Windows Task Manager (Ctrl-Esc) shows that the application is still open. Solution: 1) Hold down the Alt key and depress Tab until your application is visible. Release the Alt key to select the application. or In Windows Task Manager, select the application. Mouse-click on "Switch To" (or depress the ENTER key on your keyboard). 2) Now depress the hot key you assigned to Place Windows. This will center the application in the monitor or virtual display (see Place Windows in the HawkEye Control Panel for more info). * * * Problem: Norton Desktop icons appear to be corrupted at high color (32K or 65K colors) and true color (16M colors). Solution: Norton Desktop 3.0 (or later): An icon refresh utility is provided with Norton Desktop. In Control Center, from the Categories list, select Quick Access, then mouse click on the Advanced button. In the Quick Access- Advanced dialogue box, under Reset Icons, mouse click on Reset. Then click on OK to rebuild icon information. Norton Desktop (older versions): Delete file ICOCACHE.DAT from the NDW directory. * * * Problem: Minor corruption is visible in a Windows application (such as Central Point PC Tools For Windows). Solution: In the [Display] section of SYSTEM.INI, a Validate Parameters control flag may be altered to improve Windows application reliability. In SYSTEM.INI, under [Display], turn Validate Parameters ON by changing 'Validate Params=0' to 'Validate Params=1'. [Display] DCI=1 Validate Params=1 Turning Validate Parameters ON (=1) forces the Windows driver to check GDI parameters before issuing a drawing command. Because most applications send valid parameters, the default for this option is OFF (=0). * * * Problem: After changing to a virtual resolution, sizable windows may be too wide and/or too tall. Solution: If you have not already done so, in the HawkEye Control Panel use Hot Mouse to assign a hot key to Place Windows. For most windows, pressing the Place Windows hot key once or twice will re-size the active window to full screen or smaller. * * * ------------------------------------------------------------------ OTHER PROBLEMS (APPLICATION SPECIFIC) ------------------------------------------------------------------ Software sometimes does not perform consistently across all resolutions and color depths. If you experience a persistent problem for which you cannot determine a cause or solution, try switching to a different resolution with Resolution Exchange. If the problem is consistent across resolutions. Please consult application documentation. Most applications are distributed with a READ_ME file similar to this file. READ_ME files usually contain a wealth of information regarding potential video conflicts. ------------------------------------------------------------------ OTHER PROBLEMS (GENERAL) ------------------------------------------------------------------ If you have a problem that is not described in this file or is unresolved when you try the suggested solutions, please call Number Nine Technical Support at (617) 674-8595, from 8:00 AM to 6:00 PM, EST/EDT, Monday through Friday. Please be prepared with as much information about your Number Nine product and computer configuration as possible. Our Fax number is (617) 674-2919. Please send all fax inquiries to the attention of Technical Support. Please refer to the CONTACTING NUMBER NINE VISUAL TECHNOLOGY section at the beginning of this document. 08/17/95 --------------------------------------------------------------------------- (C) COPYRIGHT 1995, NUMBER NINE VISUAL TECHNOLOGY CORPORATION ---------------------------------------------------------------------------