MMOUG September 1995 Newsletter September 1995 Volume 3 Number 9 The views expressed in this newsletter are not necessarily the views held by the MMOUG or it's members. Don't agree with something you've read here? Write and tell us about it! If you have any contributions, please upload them to area 18 of the WoodMeister or send them to me via Internet at USDSSKZS@IBMMAIL.COM. If you work for the State of Missouri and have access to DISOSS, you can send them to POOLMWV at DSSHOST. MMOUG August Minutes Mid Missouri OS/2 User's Group August 19, 1995 Department of Conservation Attendees: Ben Hoffman, Gary Pool, Randy Wright, Greg Lane, Mike Martin, Penny Shepherd, Dayton Shepherd, David Keisker, Rick Wolters, Steve Petzel Guest: Karuna Nag Gary Pool called the meeting to order. Ben Hoffman made a report for Phillip Wilson, club president: - The Woodmeister Columbia node continues to run well since the mother board replacement. Phillip and Gary Pool have been doing work to keep the BBS current including updating the WWW homepage and adding new files - Phillip feels the next priority should be the upgrading of the Jefferson City node. The first suggestion is to replace the 14.4 Kbps modem with a 28.8 Kbps modem. Phillip has information on an offering from US Robotics to sell clubs and user's group a modem at cost. Phillip will send the info to the next club meeting. It was decided to table action on this recommendation until the September meeting when the exact info was available. - Phillip requested a current memebership list so he could update the access list to the BBS with the appropriate status. A general discussion of types of memberships followed. Since there is a need to bring in new members (and monies), three options were dicussed: Increase our advertising at computer stores and on MU campus. Bring in more S/W vendors to present at club meetings. The feeling was that a more visible program schedule would attract more attendees. Although Rick Wolters has worked hard, one of the problems he has had in recruiting companies is our size and location. There has been a notable lack of cooperation with the St. Louis and KC groups (they have not returned our phone calls). Ben Hoffman offered to assist by having his IBM counterparts who work with those SIG's contact them. Phillip had mentioned he had a line on Pinnacle S/W returning to update us on their latest products. A Corporate/Agency Membership was suggested. A large number of attendees are there as company representatives. Currently a corp. membership has the same cost as an individual, and corp. memberships are limited to a single representative. It was felt that a higher cost corp. membership with more representatives would be pratical bringing in more attendees to club functions and more revenue. A motion was made to create a Corporate/Agency membership with the following features: $100 annual for up to 5 representatives (a representative defined as an employee who has membership rights on the BBS and is eligible for prize drawings) Additional corporate representative could be added for $20 annual per representative. Also the club funding of the Christmas party was discussed since this has been a right of membership. The general consensus was that the Xmas party was fun, but that a higher priority for funding should be given to BBS operation and that maybe a scaled back Xmas party should be planned. Because of the scope of these changes they were not voted on but will be brought up at the September meeting. Comments and suggestions from all parties are encouraged. Ben Hoffman mentioned that a FixPack #9 has been put on Hobbes, but Gary Pool said he had seen where this was put on various BBS's only to be pulled as not officially released. Ben Hoffman said he would check on this. (Note: As of 8/28/95, Warp FixPack #9 has not been officially released by IBM. It is in testing and some problems have been found, primarily with REXX. If it is necessary to install the FixPack, before it is officially released, it is recommended to make a backup of REXX.DLL and restore it after the fixpack has been applied.) Ben Hoffman said he had a document on service/support for IBM Personal Software available via the Internet. He said he would post it to the BBS. It was mentioned that Phillip is reported to have a bunch of giveaway stuff for the user group. Since his schedule has not allowed him to attend meetings for several months Ben Hoffman will try and get this box from him and give it to Rick Wolters. A FunPack will be offered by IBM for OS/2 Warp. It will include several games (including TD Backgammon and Star Emperor from Stardock and more), the American Heritage Dictionary, some child development packages and In Charge (a personal finance management package) on a CDROM. It should be available in Septemeber. The business meeting was closed. Greg Lane did a demo/presentation on Watcom's VX REXX and SQL products. Greg has been using these products for a while and pulled together a very good demo on his own time. His efforts are appreciated by all who attended. Watcom donated a copy of the single user VX REXX Version 2.1 for a prize. Mike Martin won the prize and will be writing up an evaluation for the newsletter, we look forward to reading it Mike. Information Officer Input/Output Well, the hoopla is over. Windows 95 has been unleashed. I still haven't heard any substantive reports of the consumer reaction. The rumor mill holds that the support lines at MicroSoft are busy. A talk show in Seattle called just to hear the busy signal. Another rumor is that 7 million copies were sold the first day. That's almost as many copies OS/2 has sold in the last three years. Of course the great irony is the choice of 'Start Me Up' as the theme song for Windows 95: "It makes a grown man cry-y-y". . . Twelve Million for the rights. Hmm, I bet John Hartford would let IBM have "Gentle on my Mind" for a few hundred bucks and a tour of a steamboat museum. Win 95 has gotten great press lately, while OS/2 has taken a bath. Lou Gerstner made some comments at a meeting of analysts and the Wall Street journal had a headline that OS/2 is dead. The text of Lou's speech is included under "Threads". I can't figure for the life of me how the reporter got that interpretation. One nice ad appeared in USA Today and it's also in InfoWorld this week. It's three full pages. Page one says something about the 32 bit operating system that everyone is waiting for. Turn the page for the next 2 pages and page 3 says, "Well, not everybody" and in tiny print it lists hundreds of businesses using OS/2. The Missouri Highway Department is listed. Well, I'd better shut up so you can get to the meat of the newsletter. There's a lot of good stuff this month. Rebound - Off the Boards As mentioned in the minutes, Phillip has been hard at work. Here are the files that have been added in the last month: BLUE102E.ZIP 794809 08-27-95* PostRoad Mailer (Blue Edition) v1.02E for Offline reading of OV/VM messages and documents. CARTOON3.GIF 70614 08-27-95* Windows 95 -- It's Here! (The Emperor's New Clothes bitmap from Indelible Blue). Suitable for desktop background. JPEGPROC.ZIP 71049 08-27-95* Adds JPEG support to OS/2 Multimedia. Enables OS/2 MM apps to read JPEG (*.JPG) files. This includes IB.EXE, Light Tables, PMD20D.ZIP 1235713 08-27-95* PM Designer 2.0 - Visual GUI design tool for OS/2. Offers VB/Delphi-like approach to Application development using C++ PM class POP3D14B.ZIP 104668 08-27-95* POP13D is a POP3 server OS/2. v1.4 PSM951.HTM 14743 08-27-95* Guidelines on proper OS/2 advocacy. This is a HTML document, that can be viewed with Web Explorer. It describes how OS/2 advocates PSTRD103.ZIP 807403 08-27-95* Postoad Mailer (Green Edition), v1.03 30 day fully functional POP3 online and offline mail reader. RSMLIT.EXE 1194941 08-27-95* Remote Services Mgmt. Lite Edition. Evaluation ver-PolyPM/2 v3.1 OS/2 32bit workstation to access & control remote system EASYCALC.ZIP 156853 08-19-95* EasyCalc OS/2 PM Calculator - Authors are working on a personal financial package for OS/2. Check out their Web Site! XIT10.ZIP 20072 08-21-95* puts a single click icon for closing on the title bar. great!! BLUE102B.ZIP 715783 08-06-95* Post Road Mailer for OV/VM Release 1.2B TWAINOS2.TXT 9242 08-07-95* Twain OS/2 Device Driver Toolkit information. Anyone thinking of adding Twain support should consider this toolkit E2FLT12.ZIP 9984 08-13-95* This filter, v1.2 allows you to use ext2- os2.ifs to read Linux ext2 filesystems, without having to edit the partition tables. NEW_LNCH.ZIP 3466 08-21-95* this reconfigures the launch pad PMUND141.ZIP 83264 08-21-95* pm undelete for the command line "undel" IBMIDECD.ZIP 12255 08-06-95* Driver for Most IDE CD ROMS ANGB2772.ZIP 395652 08-06-95* Angband 2.77 for OS/2 - Roguelike/D&D game ENTRTAN7.ZIP 331393 08-06-95* The Entertainment Pack for OS/2 is a collection of classic games including Battleship, Backgammon, Otthello, Tetris, ... GAMES21F.ZIP 22105 08-21-95* this is a list of how to for setups for games in os2 OSC-224E.ZIP 449584 08-06-95* VirusScan for OS/2 by McAfee, Inc. Scans and Cleans PC's/Lan's for known and new viruses. Requires OS/2 v2.0GA or above. Version 224 ZIPCT223.ZIP 485591 08-06-95* Zip Control version 2.23. Graphical Interface for Infozip's Zip.EXE and UNZIP.EXE programs. Supports drag and drop. SVD117.ZIP 131346 08-06-95* SuperVdisk utility that supports 1.44,2.88, and XDF formats. Also supports Eject and mounting. Version 1.17 ZTB130.ZIP 158190 08-13-95* Z-Tree Bold v1.30 - A XTree like OS/2 File Utility. FM2_235.ZIP 1014159 08-13-95* FM/2 v2.35 PM 32-bit File Manager FIT30.ZIP 46267 08-19-95* FIT v3.0: Intelligent Disk->Diskette File Copy. ZIPCT224.ZIP 512786 08-19-95* ZipControl 2.2.4. Easy, 32-bit PM "point & click" access to Zip and UnZip. Many features. Shareware. POINT3D.ZIP 13325 08-06-95* 3D Pointers for OS/2 Warp PMCRON01.ZIP 315239 08-13-95* PM-Cron 1.13 with Sources, Network, and NLS, needs EMX. ADEPT101.ZIP 1307390 08-13-95* AdeptXBBS BBS software for OS/2 v1.01 GUI Interface FLST130.ZIP 282419 08-06-95* FastLst v1.30 for OS/2 - Fidonet Nodelist compiler HAB3_D1.EXE 1304859 08-06-95* Disk 1/2 of the Beta/Demo of HyperAccess for OS/2 v6.0 (PM Version) HAB3_D2.EXE 603971 08-06-95* Disk 2/2 of the Beta/Demo of HyperAccess for OS/2 v6.0 (PM Version) HAB3_RM.TXT 12093 08-06-95* Read.ME for the Beta/Demo of HyperAccess for OS/2 v6.0 (PM Version) LORA240S.ZIP 1118408 08-06-95* LoraBBS v2.40 for OS/2 - Full Documentation and working version Recommend Ray Guinns SIO drivers MAX300P.ZIP 834561 08-13-95* Maximus 3.0 - common executables. A flexible advanced extension language, hierarchical message and file areas, message tracking, SIO150.ZIP 202934 08-06-95* SIO version 1.5 from SIO support BBS BW22_OS2.ZIP 480556 08-13-95* The Blue Wave Message Reader v2.20 for OS/2 - QWK Compatible SIO152.ZIP 202287 08-19-95* Ray Gwinn's SIO v1.52 OS/2 Communications Driver -- Release 08/10/95 ADEPT102.ZIP 1505585 08-19-95* AdeptXBBS v1.02 - 32bit BBS System for HPFS OS/2 Systems. Has links to REXX, Visual REXX and the Internet. SIO153.ZIP 202270 08-27-95* Latest version of SIO drivers ANIMALS.ZIP 48919 08-06-95* Animals Icons for OS/2 7/13/95 PSYCHO.ZIP 13930 08-06-95* "Warped" Icons - Excellent 7/13/95 OPALCD.ZIP 50999 08-06-95* CD Player for OS/2 IRC2_035.ZIP 690910 08-12-95* IRC Client for OS/2 Warp Internet Services. OS2WWW19.ZIP 417356 08-13-95* OS2WWW - "THE POWER SERVER" (v1.9) An OS/2 World Wide Web (HTTP) Server. HTMLG110.ZIP 27205 08-13-95* HTMLGen v1.10 A HTML Script Generator for OS/2. Assists you in creating HOME PAGE scripts for the World Wide Web (shareware) HPFSADOC.ZIP 6875 08-19-95* Translation of HPFSA02B.Zip's Docs into English. HPFSA02B.ZIP 165254 08-19-95* HPFS-Access is a TSR for mounting HPFS drives from DOS, read *and* write. MMIX20S.ZIP 79762 08-21-95* the mixer for the pro audio real nice!! THREAD3.HTM 3024 08-03-95* HTM file for Home page THREAD2.HTM 8004 08-03-95* Thread2.htm from newsletter for www home page THREAD1.HTM 6727 08-03-95* Thread1.htm from newsletter for www home page HUMOR.HTM 21208-03-95* Newsletter Humor section for www home page IOIO.HTM 2768 08-03-95* Information Officer Input/Output for www home page JUL95MIN.HTM 1249 08-03-95* Newsletter minutes for www home page OWM.HTM 2807 08-03-95* WWW Home page MMOUG895.HTM 1163 08-03-95* August newsletter for WWW Home Page NLLOGO.GIF 7650 08-03-95* Newsletter logo for WWW Home page MMOUG01.SAM 83309 08-13-95* New Mid Missouri OS/2 Users Group Registration form with New Address. Updated by Phillip Wilson. (AmiPro 3.0 format) Humor I figure it's ok to mangle a beloved joke, in the name of taking a break. Lou Gerstner decides to win over the NY Times reporter, Zuckerman. He has a secret weapon. Lou G. has a retriever who can walk on water. So Lou invites Zuckerman to go duck hunting. They are sitting in the blind when the ducks fly over...Zuckerman shoots a duck and Gerstner, chuckling at what is about to happen, signals the dog to retrieve. Sure enough, the dog runs out on the water...picks up the duck..and returns to the blind. Lou G. plays it smooth, acting like nothing has happened...but looking and Zuckerman's slack jaw, LVG knows he scores big. The next day Zuckerman writes another story...and LVG reads the headline: IBM CEO's RETRIEVER CAN'T SWIM! Regards, Bob St. John Mangling of another old joke: Lou Gerstner and Bill Gates get into a discussion and some words are exchanged. A challenge to a foot race is issued and accepted. The next day...LVG and BG are in their track shorts and ready to go. They agree to 500 meters. Ready........set...........GO! Lou! Gerstner takes off and leads BG all through the race. The next day some "publications" print a recount of the finishing order...it reads like this: At the race today, Bill Gates utilized skill and strategy and placed second. IBM CEO, Lou Gerstner, ran below expectations and finished next to last. Regards, Bob St. John Top 10 Rolling Stones songs that would be more appropriate than "Start Me Up" for the Windows '95 commercial 10. Just My Imagination 9. I'm Going Down 8. Let It Bleed 7. Gimme Shelter 6. Bitch 5. Shattered 4. Play With Fire 3. (I can't get no) Satisfaction 2. You Can't Always Get What you Want and the number one. . one. . one. . 1. 19th Nervous Breakdown By: Guy Kawasaki. Tips 'N' Techniques Adding a Little Cruise Control to the WebExplorer by Jerome Yuzyk These are a few things I've done with my IBM WebExplorer for OS/2 Warp (WE) tool since I first started using it with Warp. I'm a relative rookie with Web-surfing, but once I got started I was able to re-apply many of the things I had learned from my earlier days as a BBS-surfer. The essential rules are: 1. Get your tools tuned, and 2. Organize what you find, otherwise it isn't worth much. I do all my SLIP-based Internet work using a ThinkPad 750Cs laptop in my office and on the road. Many of the things I've done with the WebExplorer have been inspired according to my machine configuration (See "OS/2 Warp on the Prairies"). For example, I use a 14.4k modem and have only 640x480 screen resolution, so I try to minimize modem traffic and maximize display speed. Setup If you plan to do a lot of surfing, put a reference to the WebExplorer on your LaunchPad. In fact, I make a drawer of Internet buttons, with the main LaunchPad button opening a folder of all the tools. Caching can make a big difference in the WebExplorer's speed. Rather than retrieving documents or images every time you change pages, a certain number of pages can be saved on disk or in memory. This is very handy for surfing because it truly lets you "browse" pretty painlessly. To cache documents in WebExplorer, go to Configure on the menu bar and select the Caching option. I cache 32 documents and 32 images, usually in memory, because I surf in bursts. Caching in memory is a bad idea if you want to keep a connection running all the time or have less than 12 or 16MB RAM because your swapper will take a beating. Unbeknown to many, WE accepts a few command-line switches that alter its performance in a few handy ways. Find your WebExplorer icon, go to its Settings, and add these switches to Parameters. -q Quiet exit. WE won't prompt you for confirmation when you exit. -t 8 Use 8 image-loading threads (the default is four). WE loads each image in a separate thread so that many can be loaded at the same time. -i fname Use an alternate INI file. You may have different "styles" for different Web-page uses, or want to maintain different quicklist sets for different tasks. Version 1.02 adds Netscape-like image loading, where images are loaded first at a low resolution (fuzzy) and get sharper as the rest of their data is loaded. This can be a real time-(and dollar-) saver because the WebExplorer loads the page's text first and then its images, so you can easily decide whether you want to wait for the pictures to be fully loaded or abort them. The INI file Since I get a lot of references from e-mail, newsgroups and the traditional press it's handy to enter new references directly into the quicklist area without starting the WebExplorer. The WebExplorer stores all its settings in a plain-text file called \T CPIP\ETC\EXPLORE.INI that can be altered. But do it with some caution. The EXPLORE.INI file is broken into several "stanzas" that group related settings. The "quicklist" stanza at the bottom contains all the references stored when you "Add to Quicklist. " To make the editing easy for me, I made an object that uses my favorite editor to edit the file. Then I put a reference to this object on my launchpad. With a couple mouse-clicks I can open the file and type or paste new references or edit references that I've added from the WE (many homepage titles are not very informative, especially when you grab links from lower in a homepage "tree"). Having collected over 150 quicklist entries I started looking for a way to organize them into categories so I could find them easier later. The WebExplorer has no built-in "links manager" but playing around with a few experimental quicklist entries showed me that I could easily create a few dummy page references that would serve as category titles. Each quicklist entry has a very simple format: quicklist= Title of this Link
http://_the_link_reference so I just made a few links that looked like quicklist= ___ Fun ______________________________________________ -------------- Fun ---------------------------------------------- and put references that fit below each of these titles. The first line shows as a title for "List as Titles" and the second line for "List as URLs" in the quicklist browser. Picking these references accidentally just causes a simple error message that can be ignored. I put a "New Grabs" (or similar) title at the bottom of the quicklist stanza because that's where the WebExplorer puts links grabbed on- line. Links as Objects Another method for organizing links relies on the WebExplorer's object-friendly design. With version 1.02 you can drag- and-drop links between WE's viewing window and any WorkPlace Shell folder. While viewing a page, grab it (anywhere except on an image) w ith the right mouse button and drag it to a folder. The link will be turned into an object that you can later drop onto an open WebExplorer window to load the link. I created a folder just for these links and any pictures I grab (in a similar fashion), and I shadow it to my desktop so that I can easily clip-and-save any neat places I've been for later use. I also shadowed the "WebExplorer URL" object template to this folder so I can add new links manually, and the image viewer I use so I can look at any images I've grabbed. Threads.... Lou Gerstner's comments to Analysts (Following is a transcript of Lou Gerstner's remarks to securities analysts in New York City on July 31st. They have been edited for style.) JEROME B. YORK, senior vice president and chief financial officer, IBM: Good afternoon to all of you and thanks for coming. Two years ago -- actually two years and four days to be exact -- we announced a series of actions designed to improve IBM's competitiveness. As you may recall, these actions included a plan to reduce our expenses by $7 billion annually and that target was upped to the $8 billion level a year later. As you know, we've made a substantial amount of progress in two years, reducing our expense structure by some $1.5 billion and generating very substantial free cash flow that has enabled us to fix our balance sheet and, of course, buy back a little stock and Lotus along the way. Although our expense reduction efforts have been important, as of a year ago our focus began shifting very heavily to revenue growth. Through the first half of this year, our revenues grew at a 16 percent year-over-year rate as reported or about nine percent at constant currency. And this revenue growth, in combination with the expense reduction, has resulted in our two most recent quarters being all-time records. And, of course, the stock is up from the mid-40s when we started two years ago to 110-and-change as of the time I left to come over here this afternoon. So, it's clear that we've made a lot of progress. It's equally clear that we have more than a little bit left to do. Now, in March of 1994, Lou Gerstner met with you in this auditorium to outline IBM's strategic priorities for revenue growth. Today, he'll give you an update. So it's my pleasure to introduce Lou Gerstner. LOUIS V. GERSTNER, JR., chairman and chief executive officer, IBM: Thank you. I want to start by apologizing for the fact that we postponed this meeting twice. We were originally scheduled to do it in March, and then right in the middle of the Lotus deal. I must confess, the thought did occur to me that we're on a roll here: Since we started postponing these meetings, the stock is up 30 points and maybe we had found the secret. But Jerry wouldn't let me do that. I do want you to know that, coming from a consumer background, I did ask Hervey Parke to do a survey of what you wanted to hear me talk about -- or hear us talk about. We did this about a month or so ago, and we got back a real dog's breakfast in terms of responses. It was all over the place. Some of you wanted to hear from seven or eight of us; some of you wanted to hear from only one of us. Some of you wanted to hear about sales; some of you want to hear about technology. So, I've decided to talk about something that's of interest to me. I'm not going to talk about financials. Jerry reviewed our second quarter with you two weeks ago. I want to talk a little bit about our strategic perspective as I did with you last year. You can talk about strategies in lots of ways -- we can talk about our financial strategy, but I think Jerry's covered it with you very well in the past: our expense reduction, our strategy for cash, our priorities for cash, our views of our development spending. I could talk to you about our strategy from a technological point of view. We're very excited about the BiPolar to CMOS transition. We are very excited about the AS/400 going to PowerPC. We're very excited about our leadership in parallel processing and DASD. And, of course, we're very excited about our networking strategy, and Lotus being a very important part of that. But I'm not going to talk about strategy from a technical point of view, although obviously we can take questions on our technology later. Instead, I want to talk to you about strategy from a perspective that I think is very important in any company, but is particularly important in this industry, and that is strategy from the point of view of the customer. Because this is an industry that is remarkably insolent in the way it deals with customers. It is very customer-insensitive. We have decided to organize IBM around five customer groups. We have done this. And this will be the prism through which you will see our view of growth. And it also is the fundamental driving force behind our resource deployment and our development spending. Why customers? Well, we've redefined the mission of IBM to encompass two objectives: The first is that we will continue to be the leading foundry of the intellectual capital that drives this industry. But secondly, and equally important, we are going to become the leader translating the technology into value for customers. Because as I talk to customers all over the world, of all sizes and shapes, perhaps the thing they tell me the most is that the translation of this technology into value is difficult, sometimes bewildering, and a subject that IBM and the industry at large simply does not spend ample time in both its development budgets and its marketing activities. So, let's talk about our five customers. I'll do that very briefly and we can take some questions on these subjects or any other subjects you want to ask about. The first customer group which we'll focus on shouldn't be a surprise. It's large businesses and institutions. This is obviously the most logical, high-priority customer group for IBM. This is our turf. This is our stronghold. We have relationships with nearly all of the world's largest institutions, relationships that our competitors wish dearly they had. But for sure we're not taking these customers for granted because they are changing in their view of information technology in very significant ways. There is the relentless pressure throughout the world on large enterprises to reduce costs, increase cycle time, go global, improve customer satisfaction, flatten organizations -- and in every other way to develop competitive advantage. And this technology is the technology of reengineering. Information technology is the technology that allows radical restructuring of enterprises. Let me tell you what these customers are telling us about their IT requirements. First of all, they are seeking -- more than ever before -- solutions. They want integrated technologies from the industry once again. They don't want piece parts. And as a result, their needs are driving a partial reintegration of the industry. The industry, as you know, disaggregated about 15 years ago and broke up into what had been originally eight or 10 competitors into 60,000. And the customer basically assembled the technology on his or her premises, driven by that wonderful promise the industry made of interconnectivity and openness. Now, because customers are demanding solutions and not piece parts, you see 760 transactions last year in the merger and acquisition area in this industry totaling $68 billion -- up from 530 and $21 billion the year before. You can't pick up the paper today without seeing another alliance. Very recently: Compaq/Cisco, Intel/Oracle, Novell/ FileNet, Sprint/MCI and America On-line. What goes round comes round. When I stood here two years ago, when we first got started here, I remember that the strategy driven by the investment bankers at the time was to break IBM up into a bunch of little pieces and follow the model of the piece-part approach to the industry. And it would have been exactly the wrong thing to do at that time because the industry's coming back our way. All of these competitors I just mentioned are trying to do what IBM does every day. And that is, integrate all the parts of this industry into solutions. The second thing that the customers -- the large customers -- are telling us, is that they are evolving very quickly toward a very new model of computing. It's neither the host-based system that IBM created, nor the desktop model that Microsoft and Intel are credited with creating. It is a much more sophisticated model that includes the best of both previous models combined with a very significant new dimension called networking. High-speed, high-bandwidth technologies such as ATM are transforming today's client/server networks into truly interactive global networks. What we call network-centric computing -- making possible massive interconnection between enterprises, institutions, customers and individuals. It affects private networks, as well as public switched- networks, and even the most public of all networks -- the Internet. New applications on these networks will be fast enough to support true interactivity -- nearly limitless bandwidth for video, audio, x-rays, photos, designs -- whatever you wish. It will change the way information technology is used. People will communicate and interact as teams, collaborating across companies and national borders. Large customers will be directly connected with suppliers, distributors, retailers and customers. The nature of the commercial transaction as we know it in the world today will change -- as well as the definition of value and competition. So while I'm going to talk to you briefly about five distinct customer segments -- each of them does have a different demand for what they need from IBM -- I also want you to know that this new model of computing that is driven from the corporate sector is also driving very powerful interconnectivities among these five customer sets -- and again, playing to IBM's unique strength as an integrator. Now, these two developments -- growing demand for full solutions and this new computing model -- are causing large enterprises to focus on four things: interconnectivity and open standards; creating a common architecture out of the chaos the piece-parts era created in their enterprises; a strong need for systems management tools, and very strong interest in network integration and management capabilities. Now in light of all of this, what are we doing about it? Well first of all, we've gotten very, very serious about solutions as the driving force for what we do at IBM. Over the last two years we have totally refocused our sales force from what had been a geographically-based sales force to a sales force that is focused entirely on specialization. In particular, specialization by industry for our largest customers. Thirteen industry groups operating worldwide independent of historical geographic boundries. We've taken all of our services businesses and structured them into a global services business -- for consulting, systems integration and outsourcing. We are today the world's largest system integrator -- 25,000 people, in every country in which we do business, 10,000 systems integration contracts. We have focused on product specialization as well. We now have 15,000 product specialists where only a few years ago, arguably, we had none. We now have 42 open system centers in 32 countries that permit customers to test, build and integrate heterogeneous solutions. And our industry solution groups are gaining strength every month in terms of creating applications that produce true solutions for their industry clients. A good example is the Canadian-based Footprint Software Company we bought in May. Bought under the leadership of our financial services industry group, Footprint is a leader in applications software for the banking industry -- several banking industries -- and it's a leader in object-based applications. Objects is an important part of our technical underpinning of all of our solution work. In terms of the new computing model, we've responded -- obviously first and foremost -- with the acquisition of Lotus. Stand-alone desktop productivity applications is where the puck used to be. Obsession with operating systems is fighting the last war. Now the action is on how you tie it all together. And Lotus Notes is a critical component -- but not the only one -- in our plans for integrated systems. In systems management, the third of the most important priorities of our large enterprises, we introduced SystemView in May. It helps customers easily and more affordably manage what they have today, which are very heterogeneous systems, with many, many suppliers that arose at the time of the piece-part makers. You will see us roll out enhancements to SystemView on a regular basis. Our flagship middleware is very important in this new network model to support the high volume of commercial transactions that will occur across networks and to organize and manage the vast amount of data that will be created. And most important, we are opening up all of our products to work on all popular industry platforms and to exploit all networks. CICS runs on all IBM platforms plus Sun, HP, DEC, NT server, Windows, and Mac. DB2 now runs on MVS, OS/400, HP, and Solaris -- as well as our SP2 supercomputer. In the network area itself, we're increasing every day the portfolio of our ATM products and IBM's Global Network today is the world's largest data network. And by year's end it will be the world's largest, global ATM network -- high-speed, high-bandwidth. And we're in discussion with a number of partners around the world to extend the capability of the IBM Global Network. It's important to understand that this is not one of those on-line networks where people go to get information. High- speed, high-bandwidth networks will change the way customers buy information technology. They will be able to subscribe to very rich portfolios of applications and services versus what they do today -- which is build or buy, maintain, upgrade them -- themselves. For many, IGN will be their IT infrastructure. And finally, super-servers will play a very critical role in this new computing model. But they must be open and optimized for networks. That's why we're putting so much emphasis on our leading position in parallel supercomputing with our SP2 line, and it's why we have reinvented our S/390 mainframe product line in the last two years. You know, 1991 was the previous peak year for MIPS shipped for S/390, and 1994 saw the new peak. In the first half of 1995, MIPS shipped on the S/390 line are up 55 percent. So this is our turf -- our historical turf -- and what I can tell you is that we are winning back share in this market. And we intend to be very aggressive in continuing to win back share. Now, let's turn to our next customer group: small- and medium-size businesses. This is, believe it or not, 50 percent of the enterprise market -- 50 percent in the small- and medium-size business. Fifty-two million small- and medium-size businesses around the world. That's businesses with less than 1,000 employees. That doesn't even count China, Russia and other developing markets. They spend $230 billion on information technology. That's our projection for this year. It's very, very fragmented in terms of the suppliers. Not so easy to get data, but it is reasonably clear that we are the leader in every single market in the world with the exception of Japan. A 10 percent share, so we've got lots of room to grow. Traditionally, inside of IBM, this was a market opportunity that was dispersed. It was undervalued in the IBM culture, and it lacked a global, integrated strategy. These customers have an even higher demand for packaged solutions. They're entrepreneurs. They don't have IT staffs. They want a turnkey package that's easy to install, run and maintain. This goes a long way toward explaining why 70 percent of AS/400s are shipped to small- and medium-size companies. Third parties are very critical to this customer group for coverage and they also need a hands-on local relationship. So where are we today in this largest-of-all markets? In 1993, our revenue was in decline and we were losing money. In 1994, we restored growth and profitability. This year we're projecting double-digit revenue and profit growth. We're pulling together a worldwide strategy under a single executive. Looking ahead, we're working very hard on branding -- changing the perception that existed a few years ago in this category of customer that "IBM is not for me." We've begun doing something I was used to doing all the time -- but it's not done very often in this industry -- called tracking studies, where we're tracking quarterly customers' behavior and reaction to the company. The results are very encouraging in this market segment. We are making progress changing our image. We've seen marked improvements in perceptions of value, responsiveness, approachability and creativity. But we've got a lot more to do in areas like easy-to-use products and IBM as an easy-to-approach-and-do-business-with company. We're focusing very much on packaging our solutions for this segment. And again, there's a very important role here for IGN. These institutions -- these small- and medium-size companies -- lack networking skills, but they see the opportunity to compete as "micro multi-nationals" with the larger companies. And we are finding opportunities to provide their total network solutions. And finally, this customer segment illustrates the very important shift in our marketing strategy -- a shift away from a single channel of direct sales to a much greater emphasis on what is known as direct- response marketing: the use of telephonic capabilities and database capabilities to grow your business. Our direct response marketing volume in 1992 was essentially zero. Last year it was $2 billion. This year, it will more than double again. We have this capability now in 50 countries. We're building infrastructure, hiring skills and setting up the sophisticated databases that are needed for this capability. We sell virtually the entire product line. At current growth rates, we will be the largest direct marketer in the world -- in any industry -- by the end of the year. Finally, I haven't touched on the emerging markets of China, India, central Europe, Russia -- where fundamentally, the entire market, in most cases, is small- and medium-size businesses. So in a sense, this market is even bigger than the numbers I've given you. Let's turn to our third customer group, which is consumers. We've recently done a lot of work on the consumer market to decide whether we should pursue it aggressively and if so, where and when. And we've defined this market in a certain way that I want to explain to you. You can define it lots of ways -- by channel, by product. But we define it by behavior. We define it as individuals who buy information technology products and services with their own money. A $54 billion market in 1993. We expect it will grow to $116 billion by 1998, a 17 percent growth rate. In 1993, consumers represented 18 percent of the U.S. market. In the 1993 to 1998 period, they will represent 39 percent of the growth in the U.S. market. The product category includes home PCs, PC peripherals, software games, network services -- you know what they are. And interestingly, most catagories and growth rates are the same all over the world. It's a highly fragmented business and, therefore, represents an opportunity for us. It is obviously being driven by the underlying and very basic long-term trend toward computer literacy in the world. Those of you who have children know the difference between those of us who were born on the dark side of the PC world -- and those who are on the light side. Thirty-four percent of the U.S. population was comfortable with this technology in 1990. In 1995, that number grew from 34 to 56 -- and it's expected to go to 62 percent by the year 2000. Very similar trends in Europe and Asia. So we're right in the middle of this boom. It's a growth opportunity we cannot ignore and we will not ignore -- if only because of the trend I mentioned earlier: the commerical and the consumer markets are being integrated by the new computing model and we want to be operating across that entire model. Now, this is not a business in which we historically have had a focus. We do not have a leading position from which to start -- but we do have a position. We have several billion dollars' of sales today in this business, primarily in consumer PCs and on-line services. Importantly, the studies we've done show that the IBM brand is well known among consumers, has very positive attributes and it's very extendible into this space. We have a global manufacturing capability and we can command prime shelf space. But we've got a lot of things to work on. We've got to work on the perception that we have expensive products. We've got to improve the look and feel of our products. We need to learn to do much better at high-volume, low-margin manufacturing as we've learned in our PC business. And we and the rest of the industry have to better understand product cycles, fulfillment cycles, shelf life, quick-response logistics, marketing -- all those things that drive consumer businesses. Most importantly, we've got to lead the industry in ease of use. Now, where will we compete? Well, in this study we did we considered 70 different product and service categories and we boiled it down to 10. I'm not going to tell you those 10 because they're competitive at this point, but I will tell you what our next steps are. We are in the process of establishing a new integrated worldwide consumer unit -- a whole new division within the company that will operate worldwide. We're looking for a leader to run it. We will focus initially on six to 10 major countries. We will move all related hardware, software and services into the new unit. We will have a dedicated marketing and development organization, but we will draw on common IBM technologies. And we will attract world-class partners. Stay tuned on this one. This is all futures. Now let me talk about the fourth customer group -- which is both present and future -- and that's OEM, the sale of our technology to other manufacturers. It's one of the unsung success stories in IBM. It's one of the fastest growing segments in the IT industry. It's growing 16 percent a year and we're growing much faster than that. Our OEM sales were a few-hundred-million dollars in 1992. They were $3.3 billion in 1994. And they should top $4 billion this year. From zero to $4 billion in a little over three years. Our margins are competitive with the OEM industry in every segment. In IBM Microelectronics, our gross profit margins increased 16 points from 1993 to 1994 and they should increase about the same this year. In storage, our margins increased 15 points from 1993 to 1994 and they should improve about 13 more points this year. Our OEM customers value the very rich intellectual property that exists inside of IBM -- which, in the past, we put a bushel-basket over and did not make available outside the company. You know we ranked number one in patents in the U.S. in the last two years. We ranked number one through the first six months of this year. What you may not know is that IBM leads in software-related patents. We have 1,700 U.S. software patents. We have 40 percent of all front-of-the-screen software patents. We have 27 percent of all database patents. We're filing 600 software patents a year versus 100 for a well-known West Coast competitor. When we first entered this market, we basically sold what we had. And if we ran out, that was it, no more. We never designed anything specifically for the OEM customers. Since then, we have made a lot of progress in building up a marketing infrastructure, designing industry- standard parts and developing channel partners. These are very important customers of ours. Our top 11 OEM customers will do $2 billion with us this year. And they're all our competitors. Almost all: Apple, Unisys, Toshiba. Virtually all of Apple's 1994 and 1995 PowerMac product line is supported by IBM technology -- not just our PowerPC chips but our DASD and memory. Going forward, our technology will appear in some unexpected areas. You all know the world is rapidly going digital. Things that are "dumb" today will be intelligent tomorrow. Once digital, these products will be tied together into the entire digital infrastructure. Again, the new computing model. For example, in most factories, all the controllers running machine tools aren't connected to anything. Potentially valuable data is lost. Connecting those little brains in each one of those machine tools would yield very valuable information -- resulting in better utilization of assets, optimization of schedules, and redirecting production from one factory to another. You can expect us to continue to invest heavily in basic semiconductor and storage technology. Our last customer group is distributors and third parties -- retailers, value-added resellers, as well as the independent software developers. Historically, IBM has treated these important institutions as middlemen -- as conduits that we can use to distribute our products to the "real" customer. No longer. We now view these people as critical customers themselves. Our job is to help them succeed and make money. We tip our hat to Lotus and how it learned to work with industry partners and ISVs. We will learn from Lotus. I've just talked about the importance of the consumer in the small- and medium-size businesses. We can't afford to send a salesperson out to every consumer and mom & pop store around the world. We need to work with third parties, so our growth strategy in the future is heavily focused on ensuring that we treat them well, serve them well and manage the inevitable conflicts that exist. So, those are our five customer groups and some of the things we're doing to exploit our opportunities. Cutting across all of them is our over-arching strategic view of the business which I mentioned earlier. That is: the industry is rapidly moving to the point where it values services and solutions more than raw technology. The emerging computing model is moving away from the stand-alone desktop model, the stand-alone host model, into a highly connected collaborative world. The new technology supporting ease of use and ease of management will grow in importance. And finally, there's an extraordinary amount of excess capacity in this industry. Success will go to those who lead at the forefront of where the growth is -- and not lead in the old dimensions of the industry. Thank you very much. IBM Support via Internet The attached information outlines procedures that customers can use to access IBM Personal Software Service and Support via the Internet. Some of these functions are new and some of the Internet site addresses have recently changed so, there may be some errors in the documentation. Not all Personal Systems Software Products support or use these functions. _____________________________________________________ IBM PERSONAL SOFTWARE SERVICES - INTERNET PROCEDURES ____________________________________________________ The following features are provided by IBM Personal Software Service and Support to customers via Internet: o A Web Server that provides hyper-search access to technical databases o Product information/hints and tips o CSDs and all fixes made publicly available o Submit a Defect - customers can submit defects under the Program Services "free" path electronically o Send/Get Traces, Scenarios, etc. - files can be exchanged between cus- tomers and the technical support representatives. (In order to obtain voice support and speak to a technical support representative, customers should call 1-800-992-4777. During the Getting Started period of support, a subsequent toll call may be required.) o PD/PSI tools specific to a product to perform problem determination _______________________________ PRODUCT FILES AVAILABLE VIA FTP _______________________________ You can FTP into a server named "ftp.software.ibm.com." NOTE: The FTP name changed June, 1995. The old name (ps.boulder.ibm.com) has been set up as an alias, and will continue to work. However, please start using the new name for all future references to our FTP server. The "ftp.software.ibm.com" server provides information like hints and tips, CSDs, tools and demos. It is a read-only server. Using "anonymous" as the userid, and their E-mail address as the password, customers have access to the following directory structures for READ or GET access only: +---------------------------------------------------------------------------+ | | | /ps/products/"productname"/fixes/"version"/"natlang"/"package" | | . . /drivers/"packagename"/"files..." | | . . /info/"files..." | | . . /info/text/"files..." | | . . /tools/"packagename"/"files..." | | . /ews/"packagename"/"files..." | | . /defect_submission/"files..." | | . /tools/"packagename"/"files..." | | | +---------------------------------------------------------------------------+ /ps/products/... This is the primary directory where the products are listed. .../fixes/... This directory is for the fix packages. o "version" is the version level of the product. o "natlang" is the national language name for the package. This subdirectory is optional since the product may not have national language support. .../info/... This directory is for information files, with optional subdirectories. The information files in this directory is also used to create the "Browse service tips" section on the Personal Software Services WEB server. This server can be reached at URL "http://ps.software.ibm.com." ... "productname"/tools/... This directory is for tools in support of the product. /ps/ews/... Employee written software /ps/defect_submission/... This directory contains an overall process document on defect submission as well as a standardized template to fill out. /ps/tools/... This directory is for tools in support of the entire "ps" data area. An example would be the LOADDSKF disk unpacking program. PACKAGING FORMATS README.TXT This file will contain information such as o Name of the package o Which product this package is for o How to install the package o List of files in the package. ZIP FILES PKZIP was used to package multiple files into one file. DISKETTE IMAGES Diskette Images are packaged with the LOADDSKF/SAVEDISKF program. A copy of the LOADDSKF unpacking program is available in the "/ps/tools" directory. OBTAINING FILES FROM THE FTP SERVER ___________________________________ 1. FTP to "ftp.software.ibm.com" 2. Logon as "anonymous" 3. Enter your E-mail address for the password (for example johndoe@vnet.ibm.com). 4. A "dir" will display something like: +---------------------------------------------------------------------------+ | | | 200 PORT command successful. | | 150 Opening ASCII mode data connection for /bin/ls. | | total 552 | | -rw-r--r-- 1 0 3 4978 Sep 16 09:26 README_AIX | | -rw-r--r-- 1 0 3 141 Nov 7 15:43 README_PS | | drwxr-xr-x 3 0 3 512 Sep 29 15:21 Web | | dr-xr-xr-x 2 0 0 512 Jul 19 16:55 bin | | drwxr-xr-x 6 208 200 512 Nov 10 20:20 ps | | drwxr-xr-x 2 0 3 512 Oct 19 13:34 servdir_client_cod| | drwxrwxr-x 2 3 3 223744 Dec 1 07:54 ship.ptfs | | | +---------------------------------------------------------------------------+ 5. Change to the appropriate directories using the "cd" command. To backup a subdirectory, type "cdup." 6. Change directories into the appropriate directory - for example, "cd ckoa4a1" This directory contains: -rw-r--r-- 1 208 200 774 Nov 21 10:08 README -rw-r--r-- 1 208 200 1470160 Nov 3 15:15 rd2csd01.dsk 7. Use the "binary" or "ascii" command to set the download option for the file. To change your transfer to binary, enter "type binary." To see what your current type is set to, type "status." The README file should be received as ascii ("type ascii"). 8. Use the "get" or "mget" command to retrieve the files. For example, type "get rd2csd01.dsk" to get the disk image. The file will be copied to the current directory on your workstation. Be sure to "get" any disk images as "binary." 9. Use "quit" to quit. NOTE: Be sure you type the commands and names exactly as they appear! Everything is CASE sensitive. The steps for a Web browser are: 1. Open document URL "ftp://ftp.software.ibm.com" 2. Logon as "anonymous." This may automatically be done with your browser. 3. Enter your E-mail address for the password. An example would be "johndoe@vnet.ibm.com." 4. Traverse down the directory structure by clicking on the icons. _________________________________________________________ IBM PERSONAL SOFTWARE SERVICES - INTERNET TESTCASE SERVER _________________________________________________________ Using an FTP testcase server, customers have the ability to submit test cases, configuration files, traces and other information to the Personal Systems Support Family products' technical support representatives. Addi- tionally, IBM support representatives have the ability to provide information back to the customer. DO NOT SEND FILES TO THIS SERVER UNLESS YOU HAVE ALREADY OPENED A PROBLEM RECORD WITH THE SUPPORT CENTER, AND THE SUPPORT REP- RESENTATIVE WORKING ON THE PROBLEM HAS REQUESTED THE DATA. (To contact IBM support, and speak to a technical support representative, customers should call 1-800-992-4777. During the Getting Started period of support, a subse- quent toll call may be required.) _____________________________ SUBMITTING INFORMATION TO IBM _____________________________ The support representative will tell you exactly where to place the informa- tion and what filename(s) to use. You will have the ability to create a file but not update it (PUT/MPUT command). So, if you want to update an existing file, you must use a new name. It is recommended that the PMR (Problem Man- agement Report) number be used somewhere in the filename. Be sure to use "type ascii" for text files and "type binary" for binary file transfer when using the "put" command. o Access the server - the support representative will tell you the exact name of the server o Userid - "anonymous" o Password - your Internet E-mail address o Sub-directory to use - "/ps/toibm/" - the support represen- tative will give you the exact information o Copy a file to the ftp - "put filename" o Disconnect from ftp server - "bye" You will not be able to receive information from these directories (GET/MGET command). Data in these directories will be removed after 7 working days. ______________________________ OBTAINING INFORMATION FROM IBM ______________________________ The support representative will need to tell you exactly where to get the information and which filename(s) to download. Be sure to specify "binary" or "ascii" for the type, to get the files in the correct format. You will have the ability to get information (GET/MGET command) but not create or update a file (PUT/MPUT command). o Access the server - the support representative will tell you the exact name of the server o Userid - "anonymous" o Password - your Internet E-mail address o Sub-directory to use - "/ps/fromibm/" - the support repre- sentative will give you the exact information o Copy a file from the ftp - "get filename" o Disconnect from ftp server - "bye" Data in these directories will be removed after 7 working days. 5. Click on the file you want. With some browsers you may have to select a "save to disk mode" function first. _____________________________ QUICK LIST OF TCP/IP COMMANDS _____________________________ ftp "hostname" Start ftp close Send session with host open "hostname" Start session with another host bye Exit ftp help Get Help ping "hostname" Verify host system exists and is responding. Use "Ctrl+Break " to quit cd "dirname" Change host directory lcd "newdirpath" Change workstation directory lcd Display current workstation directory dir View current host directory pwd View full path of host directories cdup Go up a host directory mkdir "dirname" Make a host directory rename "oldfile newfile" Rename a file put "wksfile hostfile" Copy a file from current workstation directory to current host directory get "hostfile wksfile" Copy a file from current host directory to current workstation directory ! Shell to OS/2 from FTP. Use "exit" to return to FTP. status View logon status to ftp host type "binary/ascii" Set "get/put" transfer status. Use "ascii" for text files, use "binary" for files that you do not want translated. NOTE: Be sure you type the commands and names exactly as they appear! Everything is CASE sensitive. _______________________________________________ IBM PERSONAL SOFTWARE SERVICES HOME PAGE ON WWW _______________________________________________ The IBM Personal Software Services Home Page is on the Internet available through the World Wide Web. The web server contains tips and techniques, closed APARs, tools, demos, and service offerings information. The URL for the Personal Software Services Home Page is "http://ps.software.ibm.com/www/usa/ps/services/" NOTE: The URL name changed June, 1995. The old URL (ps.boulder.ibm.com) has been set up as an alias, and will continue to work. However, please start using the new URL for all future references to our home page. To access the technical data: o Go to URL: "http://ps.software.ibm.com/www/usa/ps/services " o This will bring you to the IBM Personal Software Services page. Then choose "Public information and services (technical)". o From the public information page: 1. To perform a keyword search of the latest tips, closed APARs, etc., select "Search Service and Support Databases". This facility will allow you to search the databases for OS/2, PC DOS, LAN, and all other OS/2 applications included in the Personal Systems Support Family. 2. To download the latest fixes, select "Download services, problem reporting and points of interest". From that page, click on "Fix Service". You will be presented with a list of products. Fixes are under /fixes. (There are also other items under the product menu such as info, demos, tools, and device drivers.) The URL is: ftp://ftp.software.ibm.com/ps/products NOTE: The FTP name changed June, 1995. The old name (ps.boulder.ibm.com) has been set up as an alias, and will continue to work. However, please start using the new name for all future references to our FTP server. __________________________ SUBMITTING A DEFECT TO IBM __________________________ To submit a defect against a Personal Systems Support Family product: 1. Go to URL: "http://ps.software.ibm.com/www/usa/ps/services" 2. This will bring you to the IBM Personal Software Services page. Then choose "Public information and services (technical)". 3. From the public information page, select "Download services, problem reporting and points of interest". On that page, review the section "Email Services for Problem Defect Reporting". NOTE: Defects submitted in this manner will be treated as defined for the "free" defect path, under the product's Program Services period. They will NOT receive the level of support provided by the Personal Systems Support Family Support Line offering. Pete Norloff's Internet Access INTERNET InternetConnect AFFORDABLE, OS/2-FRIENDLY INTERNET SERVICE SLIP/CSLIP/PPP account Part-time and dedicated accounts News services, mail services (POP mail server for receiving mail, sendmail (SMTP) for sending mail), and name services included. Permanently assigned IP address. Domain name and network registration available. Other services Technical consulting Custom software contracting. In a nutshell, we're offering 28.8k bps OS/2-friendly SLIP/PPP accounts for $19 per month plus $20 startup costs. We intend to have enough phone lines and modems that busy signals are an extremely rare event. We're also offering dedicated 28.8k bps service for $100 a month plus startup costs. We are currently planning on setting up a small number of accounts to help underwrite a portion of the cost of the T1 connection here. The T1 connection is presently a fractional T1 running at 256k bps and there is plenty of bandwidth to serve current needs. We can increase the width of the T1 line out to a full 1.5 Mbps on an hours notice. We provide the SLIP/PPP connection plus a mail account on the POP mail server, plus access to Usenet News. We are not planning on metering the service however reasonable usage patterns are assumed. At some point we may have to say "x hours per month" but we're hoping that the normal usage patterns of individuals which allow for eating and sleeping will keep connection times to a reasonable level. We want to play it fairly loose so that folks won't have to worry about extra connect time charges and we won't have to set up an accounting system and billing system to handle it. People who have a need for full-time service have that option though. This descriptive text plus an application and agreement are available in the file INTERNET.ZIP. Please note that we would be happy to mail or fax the application and agreement so you don't have to worry about formatting and printing this text. ************************************************************************* This application and agreement are available in the file INTERNET.ZIP. Please note that we would be happy to mail or fax the application and agreement so you don't have to worry about formatting and printing this text. NORLOFF COMPUTER CORP., P.O. Box 3451, Fairfax, VA 22038-3451 Fax: (703) 385-6908, BBS: (703)385-4325 Application for InternetConnect Service Please complete this application and sign the attached contract then mail them to the above address. Your account will be activated within 24 hours after receipt of a properly completed application, a signed contract, set-up fee and first months usage. You will be called after your account have been activated to be given your assigned password. Company name: __________________________________________________________ (Complete this field only if this application is for a corporate account.) Individual name: _______________________________________________________ (If this is a corporate account, this must be the authorized signatory.) Street address: ________________________________________________________ City/State/Zip: ________________________________________________________ Day phone: ____________________________ Eve phone: ____________________________ User id: ____________________________ (If the user id that you request is currently used by another user, then we will call you for a new user id.) Please put a check mark by the desired service and circle the desired service options. ____Part-time SLIP/CSLIP/PPP Protocol option: SLIP CSLIP PPP $19.00 Set-up fee: $20.00 Monthly billing: (See notes about network usage below) ____ Dedicated SLIP/CSLIP/PPP Protocol option: SLIP CSLIP PPP Set-up fee option: customer supplies modem $50.00 NCC supplies modem $350.00 (allow up to 2 weeks for the installation of the telephone line) Monthly billing $100.00 Date: _____________ Signature: _______________________________ Your signature is required to process this application Notes about network usage: This account is being established without a daily limit on the exact number of hours you may use. While there is presently no extra charge for exceeding a set number of hours, it is the intention that this account not consume an excessive amount of connect time. While there is no set limit, it is understood that the account will be used on a reasonable basis. Reasonable in this instance means on the order of 1 to 2 hours per day with occasional but rare heavy days of up to 4 to 6 hours. If all the dial-in lines here start to fill up on a regular basis and there are a few users who are using an excessive amount of time, those users will be asked to cut back on their usage or switch to dedicated service at an increase in monthly charge. If usage is not reduced to reasonable levels or the account converted to a dedicated account, the account will be terminated as is outlined in the attached written agreement. ************************************************************************ THIS IS A LEGALLY BINDING CONTRACT AND BY SIGNING BELOW I AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS NORLOFF COMPUTER CORP. T/A Norloff InternetConnect The undersigned person or entity signatory (hereinafter the Subscriber) agrees to the following Terms and Conditions of this InternetConnect service Contract (hereinafter the Contract). Access to the InternetConnect service is provided subject to the following Terms and Conditions. Norloff Computer Corp. exercises no control over the content of the information available through the InternetConnect services. 1. The phrase "the Company" refers to Norloff Computer Corp., a Virginia Corporation (trading as Norloff InternetConnect; address of Norloff Computer Corp., PO Box 3451, Fairfax, VA 22038-3451 USA) and its assigns and operators of the InternetConnect service. 2. The InternetConnect service provided to the Subscriber by the Company may only be used in accordance with all applicable laws, statutes, regulations and rules and solely for lawful purposes. Transmission, promulgation, theft, procurement of, communication, alteration, publication or storage of any information, protected material/property, data or material in violation of any National Law of any sovereign nation, or of International Law, the United States Annotated Code, or of any state or local law, statute, regulation or rule is strictly prohibited. This includes, but is not limited to any material, data, matter, software or software code, or intellectual property protected by copyright, trade mark, privacy or other proprietary, personal or property right, trade secret, or any other statute. It is unlawful and a violation of this Contract to communicate, transmit, or promulgate in any matter, means or medium, any threatening, harassing, or obscene material, matter, communication of any sort or to otherwise use the InternetConnect service for any illegal or unlawful purpose. 3. The Subscriber is solely responsible for the knowledge of any adherence to any and all laws, statutes, rules and regulations pertaining (i) to the Subscriber's use of the InternetConnect services, (ii) to the use of any networks connected to the InternetConnect service, and (iii) to the communications means by which the Subscriber connects their modem, PC, terminal or other equipment to the InternetConnect service. 4. The Subscriber agrees to indemnify and hold harmless the Company, its officers, shareholders, agents and employees and its other subscribers from any and all claims, costs, expenses, judgements, causes of actions, attorneys fees, litigation and court costs resulting from the Subscriber's use of the InternetConnect service in any manner, whether directly, indirectly or by any act of commission or omission. 5. Payment of the InternetConnect service fee is due on the first day of the billing period of the selected service option. Service started from the first through the fifteenth day of the month is subject to the full monthly service charge of the selected service option. Service started from the sixteenth through the last day of the month is subject to half the monthly service charge of the selected service option. An InternetConnect service account is in default if payment of the InternetConnect service fee is not received within 15 days after payment is due. If the Subscribers payment is returned to the Company unpaid, the Subscriber is immediately in default and subject to a charge of $25 from the Company. Accounts unpaid 30 days after payment is due may have their service interrupted. Such interruption does not relieve the Subscriber from the obligation to pay the InternetConnect service fee. Only a written request to terminate the service relieves the Subscriber of the Subscriber's obligation to pay the monthly account charge. Accounts in default are subject to an interest charge of 1.5% per month or the Subscriber's state legal maximum allowable rate. If the Subscriber defaults, the Subscriber is to pay the Company its reasonable expenses, including attorney and collection agency fees, incurred in enforcing its rights under these Terms and Conditions. An act of default accelerates payments to be due immediately, as credit is no longer being extended. 6. In the event the Company is required to engage the services of an attorney because of a breach by the Subscriber of any of the terms herein contained, the Subscriber agrees to pay all of the Company's reasonable attorneys fees and court costs. Upon breach of this Contract, all of Subscriber's rights and privileges shall be immediately terminated and upon any such termination for breach of the provisions of this Contract, or the breach of any applicable law or statue governing the use of the InternetConnect service, all subscriber fees shall be forfeited as liquidated damages to the Company. In the event of litigation both parties agree that the Law of Virginia shall apply and both parties consent to the jurisdiction of the state courts of Fairfax County, Virginia, or in the event of diversity of citizenship, the United States District Court for the Eastern District of Virginia. Both parties expressly waive a jury trial. 7. An InternetConnect service account can be canceled at any time by either the Company or the Subscriber, upon written notice sent by the Subscriber to the address of the Company listed in this Contract, upon written notice sent to the last mailing address listed with the company by the Subscriber on the Application for InternetConnect Service. It shall be the responsibility of the Subscriber to keep the Company informed as to a valid mailing address to which notice can be sent. Service terminated from the first through the 15th day of the month is subject to half the monthly charge. Service terminated from the 16th through the last day of the month is subject to the full monthly charge. 8. The Subscriber agrees that the Company has the right to delete all data, files or other information that is stored in the Subscriber's account if the Subscriber's account with the Company is terminated, for any reason, by either the Company or Subscriber. 9. The Company shall have the right to suspend service to the Subscriber at any time, and for reasonable cause, without notice. If such a suspension is to last for more than 15 days, the Subscriber will be notified as to the reason. 10. Upon acceptance of the Subscriber's application for InternetConnect service, the Subscriber will be provided with access to the InternetConnect service. Permissions for access to the InternetConnect service shall remain valid and in force and effect during the pendency of this Contract. 11. The Subscriber's rights herein granted cannot be transferred, sold, or used by anyone other than the Subscriber. No more than one login session can be used at any time by the Subscriber on any InternetConnect service account. If the Subscriber has multiple accounts, the Subscriber is limited to one login session per account at any time. Accounts which have been transferred to other parties, or show other activity in violation of this paragraph, are subject to immediate cancellation. 12. The Subscriber certifies that he or she is at least 18 years of age. 13. LIMITED WARRANTY. THE COMPANY WARRANTS THAT, IF A SUBSCRIBER IS DISSATISFIED WITH THE SERVICE, THE COMPANY WILL, UPON WRITTEN NOTIFICATION RECEIVED FROM THE SUBSCRIBER TO THE COMPANY, REFUND THE SERVICE FEES FOR THE CURRENT MONTH OF THE DATE OF RECEIPT OF WRITTEN NOTICE AND ANY PREPAID FEES FOR FUTURE MONTHS. OTHER THAN THE FOREGOING, NO WARRANTY IS MADE BY THE COMPANY REGARDING ANY INFORMATION, SERVICE OR PRODUCT PROVIDED THROUGH, IN CONNECTION WITH, OR LOCATED ON THE COMPUTERS OF THE InternetConnect SERVICE, AND THE COMPANY HEREBY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: (i) ANY WARRANTIES AS TO THE AVAILABILITY, ACCURACY, OR CONTENT OF INFORMATION, PRODUCTS, OR SERVICES, AND (ii) ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 14. LIMITED LIABILITY. ANY LIABILITY OF THE COMPANY, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR DAMAGES CAUSED OR ALLEGEDLY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, ELECTRICAL SURGE/DAMAGE/INTERFERENCE, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMMUNICATIONS LINE FAILURE, THEFT OR DESTRUCTION OF OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORDS WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION, SHALL BE STRICTLY LIMITED TO THE AMOUNT PAID BY OR ON BEHALF OF THE SUBSCRIBER TO THE COMPANY FOR THE CURRENT MONTH. 15. This Contract represents the complete understanding between the parties as to the subject matter hereof, and supersedes all prior written and oral negotiations, representations, guaranties, warranties, promises, orders, statements or agreements between the parties or any statement or representation made or furnished by any other person representing or purporting to represent either party. The Company reserves the right to modify these Terms and Conditions by notifying the Subscriber 30 days in advance of the effective date of the modifications. 16. Use of an InternetConnect service account constitutes acceptance of these Terms and Conditions. IN WITNESS of the above undertakings and agreeing to strictly abide by said Terms and Conditions, the undersigned has attached his hand and seal this __________ day of _______________, 199___. If an individual: Signature: ______________________________________ Print Name: ______________________________________ If a company: Name of Company: _________________________________ Authorized Signatory: ____________________________ (SEAL) Print Name: ____________________________________ Title: __________________________________________ NPR and Win 95 National Public Radio, Morning Edition Commentary, 8/24/95 by James Fallows Everything about computers seems new, but the Windows95 phenomenon is about as old as electricity. Its underlying principle is, Sell the sizzle and not the steak. What Microsoft has achieved today is like what Detroit's automakers pulled off thirty years ago, back in their era of world dominance, as they unveiled each year's new cars. Each spring and summer in those days, newspapers and magazines would speculate on what the new Ford Fairlane or Chevy Impala might look like. In the fall, just before release date, dealers would cover their showroom windows with paper -- and then, on that wonderful first night, searchlights would rake the sky, the paper would be ripped off the windows, and you could join the crowds to see and touch the 1963 LeBaron. In retrospect it was all a charming hoax. The cars were pretty much the same each year -- bigger fins, different sheet metal -- and the real achievement was the collaboration between business and media in making the model change-over a riveting news event. It takes me back to those innocent boyhood days -- with Sandy Koufax on the pitcher's mound, and the sporty Falcon in the dealer's window -- to witness the spectacle of Windows95. Two groups of people watch the mounting frenzy with astonishment. One is the tribe of Macintosh users, who hear about Win95's marvelous new convenience and know that they've had the same, and more, for the last ten years. The other group includes users of the OS/2 Warp operating system from IBM, which for at least three years has had much stronger technical features than those in Windows95. In automotive terms, the Mac users are like Ferrari or MG drivers, the OS/2 crowd is like owners of some tightly-engineered German machine, and both are watching in dumbfounded admiration as this Buick Skylark, this Windows95, draws the spotlights in the sky. Windows95 is a historic feat, but it is an achievement of commerce and promotion rather than of technology. The groups whose lives will be different because of it are software companies, who have a new standard for upgrades; hardware companies, since Win95 demands more memory and disk space; and of course Microsoft itself. A generation from now we will marvel, as with yesteryear's autos, not at the ingenuity that went into the product but that of the salesmanship, which has included getting the press to beat the drum for this new software as it once did for new cars. Americans often think of themselves as a nation of innovators or tinkerers, but long ago the world saw us as a nation of salesman. With Windows95 we are returning to our roots. OS/2 Wall Street Journal Ad WHAT'S THE FUTURE OF OS/2 NOW THAT WINDOWS 95 IS SHIPPING? The future of OS/2 is very bright, thank you. It's hard to ignore the fact that a certain competitor is shipping a certain piece of software. But even in this blizzard of hype, we believe the fundamental difference between our products is stark and clear. Windows 95 is a 32-bit operating system designed to improve the user experience on individual desktops. O/2 is all of this, and much more. It's designed to connect all kinds of computers, large and small, at work or at home--for companies and people whose success depends on the most reliable performance. That's a huge difference. And it's anything but theoretical. OS/2 has been out there for seven years, becoming part of the world's business fabric. It's the engine that runs most of the banking industry's automatic cash machines. And controls the cash registers in fast food chains and department stores. And makes reservations on the busiest airline systems. It's in use wherever downtime simply cannot be tolerated. But exactly what makes OS/2 such a reliable choice? It offers true multitasking and Crash Protection. It's one smooth, seamless operating system that works on PCs from the servers in the computer room to the notebook in your living room. It offers dependable connections inside a company's network and out to the Internet. It's a whole family of products, for different size customers with different size needs. All with the same, easy way of working. And most important, it's more than a promise. OS/2 is polished, perfected and battle tested in its third release, hard at work for millions of users. It powers more PC application servers than any other system on the planet (including the vast majority of those running Lotus Notes). Will all of this change with the arrival of Windows 95? Not one bit. The importance of connected computers in our lives will keep growing exponentially. Our need to be connected, everywhere from the office to the plane to the lounge chair in the backyard, is becoming a way of life. That's what OS/2 is all about. It doesn't come with all the hype. We don't even have a rock song. But rest assured, we're working hard to make PCs work even better. So if you're thinking about changing operating system software, think about what it is you'd like to accomplish. Because the choices are now very easy to see. IBM Solutions for a small planet. Next MMOUG Meeting Next month's MMOUG meeting will be held in on Wednesday, September 20, 1995, 4 pm at: Department of Social Services 1621 E. Elm Jefferson City, MO 65101 314-741-4198 Gary Pool will present a demonstration of Netview Distribution Manager/2. From Columbia: Highway 63 South to Highway 54 West (across the bridge) to (be careful, this is still a dangerous intersection) Highway 50 East. Go through lights at MO. Blvd, Broadway, Jefferson, Madison and Monroe Take the CLARK AVENUE exit off of Highway 50. Turn right onto Clark Ave, THEN make an almost immediate left onto ELM Street. Take Elm Street to IBM. IBM will be on the left. Eastland Highway / Patrol Elm Street McDonalds________ HQ ________________ | DSS\___________/ | |______________________________________________\_______ Highway 50 Clark Ave Exit MMOUG Registration Form Name:_____________________________________ Nickname:_____________________ Last Name, First Initial Company Name:_____________________________ Address:___________________________________ Work Phone:___________________ ___________________________________ Home Phone:__________________ City:_________________________ State:_______ Zip Code:_____________________ Questionnaire Your Operating System: ___ DOS ___ OS/2 ___ WINDOWS ___ UNIX ___ OTHER __________________ Your Interest in Computers Include (Check all that apply): ___ Education ___ Business ___ Entertainment ___ OTHER ________________ _______________________________________________________________________________ Annual membership fee for the Mid Missouri OS/2 Users Group is $30.00 US. Purchase Orders are accepted. Please make your check payable to MMOUG and mail to: MMOUG, P.O. Box 30654, Columbia, MO. 65205-0645 Thank you for your support. _______________________________________________________________________________ The Mid-Missouri OS/2 Users Group is a non-profit corporation who's dedicated purpose is to aid and facilitate the education and communication between individual computer users, different computer groups, and the general public. The Woodmeister BBS is the official Bulletin Board of the MMOUG. A copy of the Bylaws is available for downloading from the Woodmeister BBS (314-446-0016). For assistance with OS/2, call our Voice Mail at 314-636-0805.