
NOVEMBER 21, 1995


IBM OS/2 AND PC DOS SOFTWARE SOLUTION CENTER - VRU DESCRIPTION
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The following is a description of the menu options on the VRU (Voice Response
Unit) for calls placed to the support center at (407) 994-5544.  This support
center  is  for customers requiring technical assistance with OS/2, OS/2 Warp
and PC DOS during their Getting Started period of support.

OS/2 support center hours are 8  AM  to  8  PM  EST  Monday  through  Friday.
Support hours can be tailored for any nine hour block during this period.  PC
DOS  support center hours are 8 AM to 5 PM Monday through Friday in your time
zone.


MENU OPTIONS:

1.  Technical Assistance

    o   1  OS/2 Warp on the Aptiva

    o   2  Any other OS/2 Technical Support (including PEN for OS/2)

        -   1  Enter your customer number and  PIN  (Personal  Identification
            Number) to obtain support

        -   2  Obtain support when you don't know your customer number/PIN

    o   3  PC DOS and PEN DOS Technical Support

    o   4  IBM Internet Connection

    o   5  CompuServe (call 1-800-848-8990)

    o   6  Assistance with any other IBM software product (call 512-339-5000)

2.  Quick Help Tips (call 1-800-992-4777)

3.  Product Sales Information

    o   1  About your Getting Started period

    o   2  Product offerings and sales (call 1-800-992-4777)

4.  Obtain a map of the system by fax



FAST PATHS:

o   1     Software Technical Support Menu

o   1-1   OS/2 Warp on the Aptiva

o   1-2   All other OS/2 products

o   1-3   PC DOS and PEN DOS Technical Support

o   1-2-1 Fast path to OS/2 Technical Support



NAVIGATION KEYS:

o   7  Repeats the current options

o   *  Moves you back to the previous menu

o   #  Moves you forward to the next menu, bypassing any verbal messages

