BackMaster 3.01 - READ.ME ------------------------- Welcome to BackMaster 3.01. This file contains information needed to install BackMaster 3.01 and additional information not included in the product documentation. This README file is divided into the following categories: - Before You Install BackMaster 3.01 - Software Requirements - Hardware Requirements - Installing BackMaster 3.01 - BackMaster 3.01 Features - Supported Tape Devices - Additional Command line parameters - Device Driver config.sys parameters - Getting Help - Your Satisfaction - Trademarks - Software Requirements To install BackMaster 3.01 for OS/2, you must have OS/2 installed. OS/2 operating system v2.1 and later is supported. (SMP excluded) - Hardware Requirements BackMaster 3.01's computer hardware requirements are the same as previous versions. Intel compatible minimum 386 CPU/8 MB Ram. 486 CPU/12 MB Ram recommended. Refer to the Supported Tape Drive Section for a complete listing of tape drives, high-speed adapter cards, and tape cartridge types that BackMaster 3.01 software now supports. Installing BackMaster 3.01 ------------------------- Insert Diskette 1 into a drive. In this example, the A drive is used. Type the following at the OS/2 command prompt: A:\INSTALL Select CONTINUE to start the installation or Select EXIT to stop the installation. Follow the on-screen prompts that guide you through the installation of the product and optional utilities. BackMaster 3.01 will be installed in the directory path you specify or in a default directory called "BACKMAST". The following directory hierarchy is created: C: -- BACKMAST Contains all of the necessary BackMaster | program and help files, documents, and drivers. | +-- FSS Contains sample File Selection Sets Note: The install program will modify the OS/2 config.sys. The original OS/2 config.sys will be backed up during the installation and modified to include device driver, LIBPATH, and PATH statements required by BackMaster. BackMaster 3.01 Features ----------------------- This release of BackMaster for OS/2 includes the following features: - New Presentation Manager application icon objects for quick and easy starting of BackMaster utilities and functions. - Drag & drop support for custom colors, text and bitmaps. - Icon Speedbar for common actions like backups, restores, etc. - Context-sensitive help on most objects and keywords and Icon Speedbar Bubble Help Captions for all icon buttons. - Easy access to all configuration options via the Settings notebook by choosing the Options|Configuration Settings menu commands or by using the new Speedbar's configuration icon button. - New "Test" feature to detect installed tape drive devices. - New "Auto" speed feature for optimization, enhanced performance, and more reliability. - Updated "Create Disaster Recovery Diskettes" utility program that includes support for all versions of OS/2 v2.1 or higher. Additional Command line parameters ---------------------------------- The following command line options have been added: Syntax: BACKMAST.EXE "/PARAMETER" (minus quotations) /E Command line parameter signals the BackMaster program to " Eject " the current tape cartridge. (SCSI Interface only) /T Command line parameter signals the BackMaster program to " Retention " the current tape cartridge. /AUTO: Command line parameter signals the BackMaster program to YES = Enable auto overwrite of tapes used for this event. NO = Disable auto overwrite of tapes used in for this event preserving existing data still on the cartridge. /INI:{file.ini} Command line parameter signals the BackMaster program to load the specified configuration file and to use these files saved configurations for the current tape event. This option allows you to configure and save specific backup and restore options, as well as quickly being able to load default settings for other tape drive. Device Driver config.sys parameters ----------------------------------- The tape device driver's (rev. 2.x) release with BackMaster 3.01 have been updated to auto detect settings that in previous releases required additional parameters. BackMaster 3.01 only has one valid driver parameter: /M Directs the OS/2 device manager to allocate a region of DMA memory for the device driver during system boot. This option can benefit both LOW memory (12 mb or less) and HIGH Performance Systems with 64 mb of memory that might experience DMA overrun errors. NOTE: BackMaster 3.01 Will Disregard These Parameters: /J1 Only valid for revisions 1.xxx to 1.231, used to enable high speed DMA translations for 3020 tape devices at 2m speed. /J2 Only valid for revisions 1.xxx to 1.231, used to force some tape devices to rewind. /S Only valid for revisions 1.xxx to 1.231, used to enable single byte DMA to resolve shoe shinning. BackMaster 3.01 - Supported Tape Devices --------------------------------------- BackMaster 3.01 supports many of the new tape drives from the leading suppliers, including, Aiwa, Exabyte, Hewlett-Packard, Iomega, MicroSolutions, Pertec Memories, Seagate, Sony, Tandberg Data, and Tecmar Technologies. BackMaster 3.01 is the only OS/2 software supporting the Iomega Ditto 2GB and the Sony StorStation 2GB tape drives. Other QIC floppy/parallel tape devices may also be fully supported but not listed below, the device may not have not been available for testing at the time this software was released. Internal/Floppy Tape Drives --------------------------------------- Archive XL-80 BackMaster Internal QIC-80, 420, 800T, 850 Conner/Seagate TapeStor 420 Conner/Seagate TapeStor 800 Conner/Seagate TapeStor 850 Conner/Seagate TapeStor 1700 Conner/Seagate TapeStor 3200 Combyte Doubleplay Exabyte Eagle 96 Exabyte Eagle Nest Exabyte Eagle TR-3 Exabyte EXB 1500 HP Colorado Jumbo 120 HP Colorado Jumbo 250 HP Colorado Jumbo 350 HP Colorado Jumbo 700 HP Colorado Jumbo 1400 HP Colorado T1000 HP Colorado T3000 IOmega Tape 250 IOmega Ditto 2GB Insider IOmega Ditto/Easy 250 Insider IOmega Ditto/Easy 420 Insider IOmega Ditto/Easy 800 Insider IOmega Ditto/Easy 850 Insider IOmega Ditto/Easy 1700 Insider IOmega Ditto/Easy 3200 Insider Mountain FileSafe 4000 Mountain FileSafe 8000 External/Parallel Tape Drives --------------------------------------- BackMaster Parallel QIC-80, 420 and 850 Conner/Seagate TapeStor (MQP) 250 Conner/Seagate TapeStor (MQP) 420 Conner/Seagate TapeStor (MQP) 800 Conner/Seagate TapeStor (MQP) 850 Conner/Seagate TapeStor (MQP) 1700 Conner/Seagate TapeStor (MQP) 3200 Exabyte Eagle TR-3 Parallel Port HP Colorado Trakker 120 HP Colorado Trakker 250 HP Colorado Trakker 350 HP Colorado Trakker 700 IOmega Ditto 2GB Parallel IOmega Ditto 420 Parallel IOmega Ditto 800 Parallel IOmega Ditto 850 Parallel IOmega Ditto 1700 Parallel IOmega Easy 3200 Parallel IOmega Parallel Port Tape II MicroSolutions Backpack 250 MicroSolutions Backpack 800 MicroSolutions Backpack 800TD MicroSolutions Backpack 900 Sony StorStation 2GB SCSI Tape Drives --------------------------------------- Archive Python 2838 Archive Python 2550 Emerald TDC 3600 SCSI-1 Emerald TDC 3800 SCSI-1 Emerald TDC 4100 SCSI-1 Seagate TapeStor 4000s Seagate TapeStor 8000s Tandberg Data TDC 3600 SCSI-1 Tandberg Data TDC 3800 SCSI-1 Tandberg Data TDC 4100 SCSI-1 Tandberg Data TDC 3600 SCSI-2 Tandberg Data TDC 3720 SCSI-1 Tandberg Data TDC 3800 SCSI-2 Tandberg Data TDC 4100 SCSI-2 Tandberg Data TDC 4200 SCSI-2 SCSI DAT Tape Drives --------------------------------------- Archive Python DDS DAT HP Colorado 35450A 4mm DAT HP Colorado 35470A 4mm DAT HP Colorado 35480A 4mm DAT HP Colorado C1533A 4mm DDS2 HP Colorado PD60 PowerDat HP Colorado PD90 PowerDat HP Colorado 2000 Power Tape HP Colorado 5000 Power Tape HP Colorado 6000 Power Tape HP Colorado 2000 SureStore HP Colorado 5000 SureStore HP Colorado 6000 SureStore WangDAT 1300 DDS DAT WangDAT 2600 DDS DAT WangDAT 3100 DDS DAT WangDAT 3200 DDS DAT WangDAT 3300DX DDS-2 DAT WangDAT 3400DX DDS-2 DAT Tape Adapter Accelerator Controllers --------------------------------------- Exabyte Eagle Accelerator HP Colorado FC-10 HP Colorado FC-20 HP Colorado TC-15 IOmega Ditto Dash Accelerator IOmega Tape Accelerator 2 Seagate/Conner CTC Tape Cartridges Suppliers --------------------------------------- 3m Athana Imation Sony Verbatim (QIC Standard and EXtra) Getting Help ------------ - Documentation BackMaster 3.01 is installed complete with an extensive help facility. BackMaster features context-sensitive object-based help for most objects and dialogs used. You can display bubble help for each icon object on the Speedbar by holding the mouse cursor on the icon. Online help is always available. You can get this help by: - Pressing the F1 key - Clicking on a Help push button - Clicking on the Help choice in a pop-up menu - Selecting Help from a menu bar - Selecting the BackMaster Online Reference Manual icon button on the menu Speedbar or by double clicking on the icon object in the BackMaster desktop icon folder. - Double clicking on the BackMaster Online Reference Manual icon object in the BackMaster desktop icon folder. - Double clicking on the BackMaster FAQ icon object in the BackMaster desktop icon folder. - Double clicking on the README.TXT icon object in the BackMaster desktop icon folder. Service and Technical Support ----------------------------- If you need assistance resolving problems, please read this file, the online help, the online reference manual, and the frequently asked questions (faq) file. All of these files are located in the directory of your BackMaster installation directory. If you still have a question and need assistance, help is available from the following sources: 1. Website URL http://www.msrdev.com. Our Technical Support and Product Updates sections of our Website provide the most current source of help and is available 24 hours/day, seven days/week. We suggest you visit our Website before calling. 2. CompuServe Type " GO MSRDEV " on the CompuServe bulletin board system for instant access to the MSR Development Corporation forum with a library of technical information, answers to common questions and/or available product updates. 3. MSR Development Corporation bulletin board system. Call (760) 633-3908 for technical support message areas, public user message areas and file transfer of available product updates. 4. Registered users may call the MSR Technical Support Department at (760) 633-3900. Our technical support staff is available to assist you between the hours of 8:00am and 5:00pm, Monday thru Friday (Pacific Standard Time). Please complete a copy of the "Technical Support Request Form" before calling. You will be asked to provide this information to the technical support staff for problem determination and tracking. The "Technical Support Request Form" - TECHSUPP.FRM is available on your original distribution disk, in the in the desktop icon folder, and in the installation directory of the program. Information you will need to provide: ------------------------------------- - Product name and version number, (available on your original distribution disk and also available from the program's "Product - Information" menu option under "Help"). - Registered user's name or company name listed when the software was registered. If you have not mailed the registration card, it may be requested that you fax a completed registration card with proof of purchase before receiving free tech support. - Tape drive brand and model. Tape cartridge brand, model, and capacity. - Computer make, model, and the make and model numbers of any additional hardware. - Operating system and version number. (The version number can be determined by typing SYSLEVEL at the OS/2 shell prompt.) - Contents of your CONFIG.SYS file. - Any hardware settings for additional devices, like sound cards, network adapters, etc. Defect Reporting ---------------- BackMaster was first released in 1994 and is a leading OS/2 desktop backup program with thousands of satisfied customers. However in the event that you find a bug and are sending a bug report, please be sure to include the following information: 1. Specific problem (Crashing, Hanging, Corruption, or Cosmetic). What error code number was reported? 2. What are the EXACT steps to reproduce the problem? (This is very crucial information that we will need to know in order to track and resolve the problem). 3. Make sure you include a completed "Technical Support Request Form". Trademarks ----------- BackMaster is a registerd trademark (tm) of MSR Development Corporation. First Edition (September 1994) BackMaster Scheduler is a trademark (tm) of MSR Development Corporation. First Edition (October 1996) The following terms are trademarks of other companies: IBM, OS/2, Extended Services, Extended Services for OS/2, REXX, Multimedia Presentation Manager/2, and MMPM/2 are trademarks of the IBM Corporation. CompuServe is a trademark of CompuServe Incorporated. Hewlett-Packard is a trademark of Hewlett-Packard Company. HP is a trademark of Hewlett-Packard Company. IOMEGA is a trademark of IOMEGA Inc. Pentium is a trademark of Intel Corporation. Sony is a trademark of Sony Corporation. This publication may make reference to products of other manufacturers. Any trademarks and/or copyrights are the property of their respective companies and recognized by MSR Development Corporation. Customer Satisfaction -------------------- Your satisfaction with MSR Development and our products are important to us. To insure your satisfaction we offer a 30 day money-back guarantee. Mailing Address: MSR Development Corporation 4407 Manchester Ave, Suite 104 Encinitas, CA. 92024 (760)633-3900 - VOICE (760)633-3909 - FAX (760)633-3908 - BBS N,8,1 v.32 bis 28,800 bps Email - comments@msrdev.com sales@msrdev.com support@msrdev.com CompuServe Email - 74431,1621 CompuServe Forum - GO MSRDEV Website URL http://www.msrdev.com FTPsite URL ftp://ftp.msrdev.com MSR Development Corporation Document #MSRDOC0322-1 Last revised: 6-16-97