How to Register (please prefer register.htm, which is more convenient!) We know that most people don't read these files, but since you're here, we suggest that you print this to help you through the registration process and for later reference. Registrations for "BinPatch" are handled by Kagi Software, they get the money from you via check, creditcard, ... Kagi Software: Kagi Software 1442-A Walnut Street #392-Y1 Berkeley, CA 94079-1405 registration: send your registration and registration related questions here. support: use this address only after you have registered. internet: read here for more information. FAQ via email: send a message and receive the current FAQ as a reply. Fax: 510-652-6589 (US) How we do business: Kagi Software does business via email. We receive postal mail, email, faxes and phone calls, and process registration payments. Kagi Software processes software product payments for several hundred authors and their programs. We need for you to use the Register program that came with you program since most of the payment processing is automated to keep costs low and frees us help you when you need it. How we can respond to you: After processing we will send all registered users an email that will give you more information about Kagi Software and your program. Email and fax registrations will be sent an acknowledgement that we received your registration request. Because of the low percentage that Kagi Software charges for payment processing we will not respond with a phone call, unless you have an "800" number or receive collect calls, and we do not send faxes. The only mail that we send is postcard receipts that have been paid for. Kagi Software is NOT a software publisher and does not ship any product or return anything sent on disks. Kagi Software does not provide technical support for any of the other programs they handle. For technical support: Contact the author of the individual program. For BinPatch email KayHayen@bigfoot.com. The email address of the author should also be on the copy of the registration form that you send us, so save a copy for yourself. How to get help from us if you need it: If you do not get a response from your registration request in a reasonable amount of time, email four days, faxes six days, postal mail a few weeks, please send the message below to us with the information entered. This way we can help you as quickly as possible: *We need this data: Anything that you can provide us with would be helpful, such as when and how you sent your payment and any previous email messages sent. Please tell us exactly what you want us to do/send to you. Payment-method: Card, Check and check #, cash invoice or First Virtual Register-to: Registrants name Time/Invoice: if original had this number Email: email address Addr: If used Card-name: card holder's name Credit-card#: first 10 digits Program: program name & cost The "Register" Application. Your copy of "BinPatch" should come with a small program called "Register", which you use to create a personalized registration form to send to Kagi Software. If you do not have the "Register" application, you should download a fresh copy of the complete "BinPatch" package because the latest version of "BinPatch" includes the Register program. It is vital that you use the registration program since payments sent without the registration form it generates can be delayed or lost. Included in this file are five other files, Purchase Order instructions, Email instructions, Fax instructions, and Postal mail instructions that are simple step-by-step instructions to help you. The other file is Common Mistakes. Please read the ones that you think apply to you, especially if you are going to skip the rest of this. When you launch the Register program, a window appears asking for all the necessary information. If you have previously registered a program through Kagi Software your personal information will appear, double check to see that it is right. You must provide a postal address, a US$1.00 extra charge, or an email address, so that we can contact you. Please note that we do not reply by FAX. * Type your name, postal address, and e-mail address in the corresponding boxes at the top of the window. You have to supply a correct email address under which "BinPatch" author and kagi can reach you with your purchased keyfile or questions. * Then, fill in the payment details at the bottom left of the window. Choose your method of payment from the pop up menu and complete the relevant information (credit card number, type of currency, etc.) below. Make checks payable to "Kagi Shareware." Checks must be in US Dollars only. Please write the program name on the check as well as your email address, if you have one. See Email, Fax and Postal instructions for more detail. * Note: Your credit card data is scrambled. Although this is not completely secure, we have never had a case of credit card fraud. * Note: Purchase Orders must include payment with the invoice. Please see the Purchase Order instructions file. * Next, indicate the programs you want to register in the middle of the window. Type the number of copies you want to register into the "Single User" box. In most cases you should just type "1". Do not type the purchase price into this box since the "Register" application computes the fee for you. The "word-wide" option is intended for companies or organizations that want a license to use the software on all their machines. For a single site with 100 miles radius companies or organizations may choose the cheaper "site" option. Double check this before you send in the form as you may be charged significantly more that you expect if you make a mistake. * If you feel that the program is worth more than the registration fee, you can add an optional bonus in the "Bonus US$" box. * Note: If the "Register" application lists more than three programs, and you can use the scroll bar at the right of the window to see the others. Once you have filled in all this required information, the Register program displays the total amount at the bottom right of the window. Double check the total! Choose one of these three items, see Email, Fax and Postal instructions for more detail. * Print... prints a hard copy of the registration form, which you can mail to Kagi Software with your payment to the address shown on the form. * Copy... puts a copy of the registration form on your clipboard for you to paste into an e-mail message to send to Kagi Software. This method works only with credit cards and First Virtual since it is not yet possible to email cash or checks. * Save... saves a copy of the registration to your hard disk as a SimpleText document for you to print out or e-mail later. Double check your registration request to see that all the information is correct, if not, correct it using the Register program. Do not edit the output produced by the Register program. The Kagi email and postal mail addresses are given on the registration form and above. Save a copy for yourself. We suggest printing it out. Note the author's email address. Kagi Software registration, how it works: After you register, Kagi Software automatically sends you an e-mail reply titled "Thanks for your registration". You should print and save this message as your receipt. You will also need it if you reinstall the program for any reason. If you checked the "Postcard Receipt" box in the Register program, Kagi will send you a postcard with this information. Again, if you do not have an e-mail address, you must request a "Postcard Receipt" since otherwise you will not receive any reply. It can take Kagi up to a week to process a registration from the date they receive it (please make sure to factor in the delivery time if you use postal mail). If you do not receive the "Thanks for your registration" e-mail message, contact Kagi at or the postal address given on the registration form to ask about the status of your registration. See *We need this data: above. Keep in mind that some registrations can get lost in the mail on the way to Kagi. Please make sure to seal the envelope and write your email address on the check. Also, sometimes the e-mail reply gets lost as well (America Online is particularly unreliable when it comes to receiving e-mail from the internet). If you do not receive an email confirmation of your payment, contact us with the "*We need this data:" from above and ask what happened.