Contents
Net2Phones Help Contents

Net2Phone is a revolutionary technology which allows PC users to call any telephone in the world via the Internet.

The following Help Topics are available:

Information About Net2Phone

Instructions On

System Requirements

Technical Support


Information About Net2Phone

Click on each element to see a description of its function.


VOX

Switches Net2Phone between automatic and manual modes.

When VOX is ON, Net2Phone  is voice activated.

When VOX is OFF, the user manually controls

the conversation using the PUSH TO TALK button or the Spacebar on the keyboard.


MUTE

Blocks the remote party from hearing your voice.


QUIT

Exits Net2Phone


ADJUST

Adjusts the Threshold Settings

for automatic conversation control (in VOX ON mode ONLY).


HANGUP

Disconnects the call.


CALL

Dials the phone number in the Number Display.


NUMBER PAD

Used for entering the phone number to be dialed.


MESSAGE SCREEN

Displays information regarding the status of your call.


PUSH TO TALK

Enables TALK mode when pressed.

Enables LISTEN mode when released.


NUMBER DISPLAY

Displays the phone number to be dialed.


System Requirements

Recommended Requirements for Version 8.17 and above

Pentium Class Machine (100 mhz)

8 MB of RAM

Full Duplex Sound Card

Microphone and Speakers

PPP Internet Connection

28.8 Modem

Recommended Requirements for Version 7.03 and below

486/33

8 MB of RAM

Sound Card

Microphone and Speakers

PPP Internet Connection

28.8 Modem

Make sure you are logged onto the Internet at all times while you are on a Net2Phone call.


Instructions On

Registration

Placing A Call

Voice Activation

Changing the Adjust Settings

The Mute Button

Statistics

Use Other Account

Disconnecting A Call

How To Use Speed Dialing

Exiting The Program


Registration

It is necessary to register prior to using Net2Phone.  After you have installed Net2Phone on your PC, a registration screen will appear.  You will be required to fill out all the information fields and choose a 5 digit security password (PIN) to receive your account number.  Each time you place a call, you will be asked to enter in your password so Net2Phone can verify your account.

To eliminate the need to type in your password every time you would like to place a call, check the save pin to disk box when you place your call.  A dialogue box will then appear to verify your password.  If you mistakenly save the wrong PIN, you may erase the PIN to disk feature.

If you would like to erase the pin from the disk, go to Edit menu and click on Erase Pin.

You may only register once on each computer, so please make sure to enter all information correctly.

NOTE:  If you have pre-paid for a 12-digit Account Number and a 5-digit PIN please follow the particular instructions you received with that purchase.  You will not need to fill out a registration page, as described above.  Instead, you will simply enter your pre-purchased 12-digit number and 5-digit PIN as indicated in your instructions.  For help, please send an email to reghelp@net2phone.com.


Placing A Call

To place a toll-free 800 or 888 call:

Enter the 800 or 888 toll-free number of the party you wish to reach by either:

•	using the number pad on the Net2Phone screen

or

•	using the numbers on your keyboard

To place the call either:

•	click on the CALL button on the phone

or

•	press ENTER on the keyboard

or

•	choose the CALL option in the PHONE menu

All toll-free 800 and 888 calls are limited to 20 minutes regardless of account balance.

To place a regular call using Net2Phone:

Enter the number you wish to call by either:

•	using the number pad on the Net2Phone screen

or

•	using the numbers on your keyboard

To place the call either:

•	click on the CALL button on the phone

or

•	press ENTER on the keyboard

or

•	choose the CALL option in the PHONE menu

(If you have not previously saved your 5-digit security password (PIN) to disk you will be asked to enter it).

A screen will appear displaying your account balance and the minutes available for that particular call.  An option with a  YES or NO button will appear.  Click YES to proceed with the call, click NO to cancel the call.

Please note that the maximum time limit is 500 minutes per call, regardless of your balance.

REMEMBER:

If you are dialing to the U.S., Canada or the Caribbean, you must dial: 1 + area code + number.

If you are dialing anywhere else, you must dial: 011+ (country code) + (city code) + number.


Statistics

Machine Performance

Local = Your computers performance. Optimally, it should be 20 or higher. You will only see this statistic during conversation.

Remote = Diagnostic information for Net2Phone internal use.

If you move the Net2Phoe screen while you are in the middle of a call, the machine performance will decrease temporarily, then reset itself when you stop moving it. The cpu light will come on to tell you it is below 20.

NOTE: If you leave the drop down menus open for any length of time, Net2Phone will respond by terminating your call and freezing your computer.

% Packet Loss indicates the number of packets lost on the PC and remote end.

Play Queue Length - There is a delay for the system to smooth out variations in network traffic.  This should generally be between 2 and 5. If you drop down a menu in the middle of a call, you will see the numbers rise and decline. The higher the number, the longer the delay. Therefore, you should refrain from using any unnecessary applications during a call.


Use Other Account

If you would like to use Net2Phone from a different computer, you must enter your original account number into the computer you will be using.

To use other account number:

Choose the use other account option from your phone menu

A check will appear next to use other account.

After typing the number you wish to call and pressing the call button on the Net2Phone, a dialog box will appear and instruct you to enter your account number followed by your pin. Net2Phone will use that account number until you go back and remove the check mark from the use other account feature or quit out of Net2Phone.


How To Use Speed Dialing

Speed Dial gives you the ability to program up to 10 numbers into Net2Phone memory.

Program the numbers into Speed Dialing by:

•	clicking on the button labeled speed dial,

      or

•	choosing the speed dial option from the Phone menu.

Next, by clicking on the black label area, it will bring up the program speed dial box. Type the name and phone number of the party you wish to program into the phone and click OK.

To use Speed Dialing

Click on the button labeled speed dial, then choose the party you wish to call by clicking on the number next to the persons name. It will automatically print the number in the display and place the call.

Warning: All Speed dial numbers are stored in a non-encrypted format.


Voice Activation

Net2Phone allows you to choose between Manual (VOX OFF) and Automatic (VOX ON) modes.    In Automatic mode, Net2Phone favors the party who speaks first and will allow that partys voice to proceed.  Note that the Net2Phone user may use the Push to Talk feature and interrupt the party speaking on the telephone.

VOX ON: Automatic Mode

When VOX is ON, Net2Phone will automatically switch between TALK, SCAN and LISTEN modes.  When you are speaking, Net2Phone remains in TALK mode until silence is detected.  Net2Phone then automatically switches to SCAN mode, waiting for the next person to speak.  If the remote party speaks, Net2Phone automatically switches to LISTEN mode and will stay in LISTEN mode until silence is detected.

VOX OFF: Manual Mode

When VOX is OFF, you manually control the conversation.

•	In order to talk to the other party,  press and hold down the PUSH TO TALK button, or the Spacebar on your keyboard.

•	In order to hear the remote party, release the PUSH TO TALK button or the Spacebar.

Net2Phone will remain in LISTEN mode unless the PUSH TO TALK button is pressed.  When you press the PUSH TO TALK  button, you must wait until TALK appears on the message screen to start talking.  Do not release the PUSH TO TALK button until you are completely finished speaking.  If you do, your words will get cut off.


Changing the Adjust Settings
Adjust Settings

Adjust Settings only apply when you are in automatic mode. (VOX ON)

The Adjust Settings will need to be changed if either you or the remote party are having trouble with the conversation.

The Threshold Settings should be set above the level of background noise and below the level of your voice for optimal sound quality.  The Adjust settings must be adjusted separately for you and the remote party.

To view the Threshold Settings either:

•	click on the Adjust button

or

•	choose the Settings option in the Edit menu

MICROPHONE: Adjusts the sensitivity to your voice

To set your microphone automatically

Net2Phone can automatically set the microphone level by clicking on the ADJUST button and choosing AUTOSET.  (AUTOSET can only be used before you place the call.)  When you hit START, Net2Phone will listen for background noise and set the microphone accordingly. The microphone level will now be set optimally for your call and should not be adjusted unless the noise level in your environment changes drastically during the course of the call.

To set your microphone manually

If you would like to set your microphone manually, click on the ADJUST button. Under the word microphone there will be a slider enabling you to raise or lower the setting.

•	Lower the microphone setting if you need to speak too loud in order to activate the TALK mode. (This means the microphone is not sensitive enough to pick up your voice.)

•	Raise the microphone setting if the TALK indicator does not switch to SCAN or LISTEN mode when you stop talking.  (This means Net2Phone is too sensitive to background noises and is not detecting silence.)

TELEPHONE: Adjusts the voice threshold of the remote party

There is no automatic setting for the telephone end.  You will have to set it manually.

•	Lower the telephone setting if the remote party needs to speak too loud in order to activate the LISTEN mode. (This means the telephone is not sensitive enough to hear the remote parties voice.)

•	Raise the telephone settings if the LISTEN indicator does not switch off when the remote party stops talking. (This means the telephone is picking up to much background noise)

DELAY: Amount of time that Net2Phone will detect silence before switching to SCAN mode.

•	If delay is set too high, Net2Phone will take too long to switch into SCAN mode.  Therefore each party will notice long delays,

•	If delay is set too low, Net2Phone will not wait long enough to detect silence before switching to SCAN mode.  Therefore, you will notice Net2Phone alternating between TALK and SCAN modes while your speaking, making the conversation sound broken up to the remote party.

The delay should be set so that Net2Phone remains in TALK mode until you are finished speaking and switches to SCAN mode when you finish.  The optimal delay setting for most people is between 2 and 4.


The Mute Button
Mute Button

Allows you to stop your voice from being transmitted to the remote party.

MUTE ON

•	Click on the Mute button to activate.  When Mute is on the word MUTE will appear on the message screen.  This will allow the user to speak without being heard on the telephone end.

MUTE OFF

•	If Mute is on, click once on the Mute button to switch it off. The word MUTE will disappear from the message screen.  Now you can resume your normal conversation.


Disconnecting A Call

To disconnect your call click the HANGUP button or choose the hangup option in the Phone menu.


Exiting The Program

To exit the program either:

•	click on the QUIT button

or

•	go to FILE menu and choose EXIT


Technical Support

Email to support@net2phone.com

or

Dial 90 and press Call on the Net2Phone, or press Enter on the keyboard.

You may also call 1-800-438-8879 if necessary.