iSV Products FAQ (Frequently Asked Questions)

At iSV we are often asked technical questions by users. We have decided to place answers to the most common problems that users have experienced here so that even out of office hours technical support is available.

Compatibility issues

At the time of writing we are aware of several other software products that can interfere with our applications. If you are using one of these products then try removing it from your Boot sequence (or not running it) to see if this solves the problem.
  • Virtualise.
  • Director.
  • Module which flashes the keyboard LED lights in time with the hard disk.

    • General applications

    Q. How can I disable the loading screen on any iSV software?
    A. This can be done very easily. Shift double click on the application concerned and then Shift double click on the !Run file. This will load the !Run file into Edit. Find the line that reads Filer_Run (name_of_application$Dir).!iKick. Now simply delete this line and re save the !Run file. We recomend that you make a backup of the !Run file before doing this.

    Manuals

    Q. The on-screen manual won't print or stops after printing 2/3rd of a page.
    A. You are using !Printers 1.52 or !Printers 1.53 without the correct patches from Acorn. If you have !Printers 1.52 then you need to upgrade to !Printers 1.53 and obtain the latest set of patches from Acorns web site. If you already have !Printers 1.53 then you just need the patches from Acorns web site.
    Q. The on-screen manual doesn't have any pictures and uses all my RAM.
    A. Some modules can interfere with our applications. The usual cause of this problem is running either Virtulise or a small Module that flashes the LED lights on the keyboard in time with the hard disk light. Both of these products interfere with OS_File calls used by our products.

    DrawWorks Designer

    Q. When I export the current selections as a sprite or GIFF the colours are wrong.
    A. You are running in a mode with more than 256 colours, change to a 256 colour mode before making the sprite/GIFF.
    Q. When I click on some DWD tools (such as Mould) I get an error.
    A. Before using any special tools on the DWD tool bar you must have an object selected.
    Q. I cannot seem to wrap text around a circle or mould it.
    A. You need to convert the text to a path before using the curving or moulding tools.

    Mr Clippy

    Q. I am using Mr Clippy with ArcFS and keep getting memory errors.
    A. This is a problem with more recent versions of ArcFS. We have contacted Argo, who are now responsible for ArcFS, many times but have not recieved an answer. If you have this problem then we suggest you go directly to Argo. If you can find a version of ArcFS that does work correctly can you send the version number to ourselves. This is so we can find out exactly which versions work and which do not.
    As far as we are aware ArcFS V2.23 will work with a RiscPC computer and Mr Clippy.

    Penulator

    Q. I cannot load the Penulator software, it crashes with repeated errors.
    A. You have a copy of an application called !iClear installed on your system. Penulator cannot be loaded after !iClear. If you load Penulator first both will function correctly.

    SerialNET

    Q. I want to connect two computers together, but one of them doesn't have a hard disk, will this be ok?
    A. SerialNET can be used on a machine with a floppy disk, but its use will be a little limited. SerialNET requires some local storage and without a hard disk that means the floppy. You will be able to share files but running applications and large network printing jobs will not be possible.

    ViVID enhancers

    Q.Can I use a version of ViVID with a VGA monitor or 14" SVGA monitor?
    A. Although ViVID20 may work with some 14" SVGA monitors we do not guarantee that it will function. No version of ViVID will work with VGA monitors. Most ViVID20 scren modes will work with 15" or 17" SVGA monitors.
    Go back to the iSV Products Home Page.
    iSV Products 86 Turnberry, Home Farm, Bracknell, Berks, RG12 8ZH.
    TEL 01344 455769 email - atimbrell@aol.com.
    All quoted prices are for single user versions and exclude carriage