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XCON: MTA Stops and Numerous Events Appear in Event Log

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

The message transfer agent (MTA) may stop unexpectedly and the following events may appear in the event log:

   The description for Event ID (9405) in Source (MSExchangeMTA) could not
   be found. It contains the following insertion string(s): BASE,
   APPLICATION, 36, Access violation (0xc0000005) at Address 0x415170
   reading from 0xbffb032.

   An unexpected error has occurred which may cause the MTA to terminate.
   Error: Access violation (0xc0000005) at Address 0x415170 reading from
   0xbffb032. [BASE APPLICATION 36] (16)

   An unexpected error has occurred which may cause the MTA to terminate.
   Error: Access violation (0xc0000005) at Address 0x78013f74 reading from
   0x21f0003. [BASE DISP:ROUTER 10] (16)

   An unexpected error has occurred which may cause the MTA to terminate.
   Error: Error writing buf: obj 830. [BASE APPLICATION 36] (16)

   An unexpected error has occurred which may cause the MTA to terminate.
   Error: Access violation (0xc0000005) at Address 0x5cfcb0 reading from
   0x736f7263. [BASE APPLICATION 36] (16)

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Message Transfer Agent (MTA)

   File Name      Version
   -------------------------
   Dbserver.sch   5.5.2409.0
   Dcprods.cat    5.5.2409.0
   Ems_rid.dll    5.5.2409.0
   Emsmta.exe     5.5.2409.0
   Info4log.cfg   5.5.2409.0
   Infodlog.cfg   5.5.2409.0
   Infollog.cfg   5.5.2409.0
   Infotlog.cfg   5.5.2409.0
   Mtacheck.exe   5.5.2409.0
   Mtamsg.dll     5.5.2409.0
   P2.xv2         5.5.2409.0
   X400om.dll     5.5.2409.0
   X400omv1.dll   5.5.2409.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Keywords          : exc55sp2fix 
Version           : WinNT:5.5
Platform          : winnt 
Issue type        : kbbug