XADM: KMS Database Conversion Fails During Exchange 5.5 Upgrade |
The information in this article applies to:
-
Microsoft Exchange Server, version 5.5
SYMPTOMS
When upgrading from Exchange 5.0 to Exchange 5.5, the Key Management server
(KMS) database is converted. During the KMS conversion phase of the
Exchange 5.5 upgrade, the upgrade process may report the following error
message:
An unexpected, unknown error has occurred.
MAPI or an unspecified service provider.
ID no: 00000000-0000-00000000
After the error message appears, the only option is to click OK.
After you click OK, the upgrade is terminated.
CAUSE
When the database is converted, all user certificates are moved to the new
database. Next, the original database is scanned for revoked certificates
and a transaction is built to mark these certificates as revoked in the
new database. If there are more revoked certificates than will fit in a
single database transaction, the above error message will appear.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:
Q191014
XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes
or later:
Component: KMS
File Name Version
-------------------------
Kmsupgrd.dll 5.5.2418.0
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5
Service Pack 2.
MORE INFORMATION
To apply this fix, copy the contents of the Exchange Server 5.5 CD to disk.
Next, replace the file Server\Setup\<platform>\Bin\KMSUpgrd.dll. Finally,
run the Setup from the updated disk tree.
Additional query words:
KMS Upgrade Conversion
Keywords : exc55sp2fix XADM
Version : WinNT:5.5
Platform : winnt
Issue type : kbbug
