XFOR: Internet Mail Loses Message Body |
The information in this article applies to:
-
Microsoft Exchange Server, versions 5.0, 5.5
SYMPTOMS
When a message that contains rich text is received from the Internet via
the Internet Mail Service, two symptoms can occur:
- The Microsoft Exchange information store may use 100 percent of the
processor time and not deliver the message.
- The message body may be lost.
CAUSE
When the message is received, the rich text part of the message may be
corrupt. If the rich text is corrupt, and the information store tries to
sync the rich text to the message body, the information store may fail and
fall into an infinite loop, or it may lose the data that it was syncing and
not retry the operation. If the information store gets into an infinite
loop, no more messages are delivered. The store must be restarted, and the
failing archive removed from the Exchsrvr\Imcdata\In directory.
RESOLUTION
Exchange Server 5.0
A supported fix that corrects this problem is now available from
Microsoft, but has not been fully regression-tested and should be applied
only to systems experiencing this specific problem. If you are not
severely affected by this specific problem, Microsoft recommends that you
wait for the next Microsoft Exchange Server version 5.0 service pack that
contains this fix.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information on support costs, please go
to the following address on the World Wide Web:
http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes
or later:
Component: Information Store
File Name Version
------------------------
Mdbmsg.dll 5.0.1461.63
Store.exe 5.0.1461.63
Exchange Server 5.5
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:
Q191014
XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes
or later:
Component: Information Store
File Name Version
-----------------------
Gapi32.dll 5.5.2402.0
Mdbmsg.dll 5.5.2402.0
Store.exe 5.5.2402.0
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
versions 5.0 and 5.5. This problem was first corrected in Exchange Server
5.5 Service Pack 2.
Additional query words:
Loop High CPU Spin spinning looping crash inbound
Keywords : exc55sp2fix XFOR
Version : WinNT:5.0,5.5
Platform : winnt
Issue type : kbbug
