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XFOR: Internet Mail Service Produces Dr. Watson

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

The Internet Mail Service may produce a Dr. Watson error message with the following call stack:

 FramePtr  RetAddr   Param1   Param2   Param3   Function Name
 030ffbd0  0041c258  0460120c 00000031 00abf0fc
 MSEXCIMC!HrRegisterInboundFolder+0x20705
 030ffc9c  0041b51e  0000070f 00abf0fc 00000001
   MSEXCIMC!HrOpenFolders+0x19e
 030ffd30  0045e533  004808e0 00000001 00abf0fc
   MSEXCIMC!HrOpenIMCSession+0xb9
 030ffdd4  0042b336  00abf0fc 004808e0 00000001 MSEXCIMC!HrRetryLogon+0x6c
 030fff38  0041c920  00abf0f0 00ab26d0 77f1cc7b
   MSEXCIMC!ProcessInboundItem+0x23ac6
 030fff80  0041c847  00ab26d0 0041c588 00000000 MSEXCIMC!ProcessShared+0x64
 77f1cc7b  408b0000  74ffc324 74ff0824 15ff0824
   MSEXCIMC!SharedWorkerThread+0x57

CAUSE

The problem is in the HrRetryLogon code. The thread attempts to connect to a specific folder based on a context ID that is received from a global variable. When the thread goes through a re-logon, it gets a new index from the global variable, not the old variable (the one it should use).

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Keywords          : XFOR 
Version           : 5.5
Platform          : winnt 
Issue type        : kbbug