XCLN: Cannot Search For Names That Contain Swedish Characters |
The information in this article applies to:
-
Microsoft Exchange Server, versions 5.0, 5.5
-
Microsoft Exchange Windows NT client, version 5.0
SYMPTOMS
If you type a character from a Swedish character set in the "Type Name or
Select from List:" box in the Address Book or Select Names dialog box, you
may not automatically scroll down to the mailboxes and distribution lists
whose display names start with that character. This problem occurs when you
are using a U.S. Microsoft Exchange client to connect to a Microsoft Mail
postoffice that meets the following criteria:
- The postoffice is located on a Microsoft Windows NT Server computer
that is configured to use a Swedish code page.
- The address list on the postoffice has been sorted using Scandinavian
sort order.
Note that this problem occurs when you select the global address list or
postoffice address list, but it does not occur when you select the personal
address book (PAB). In addition, note that this problem does not occur if
you use a Microsoft Mail client to connect to the Microsoft Mail
postoffice.
CAUSE
This problem occurs because the Exchange Server address list provider for
Microsoft Mail (Msfs32.dll) and the Microsoft Mail Resort.exe utility that
is used to sort the address list on the postoffice do not use the same sort
order. The Exchange Server address list provider uses a static sort table,
while the Resort.exe utility uses a sort order based on the C850sort.glb
file located on the postoffice.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.0.
A supported fix is now available, but has not been fully regression-tested
and should be applied only to systems experiencing this specific problem.
Unless you are severely impacted by this specific problem, Microsoft
recommends that you wait for the next Service Pack that contains this fix.
Contact Microsoft Technical Support for more information.
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem has been corrected in the latest U.S. Service
Pack for Microsoft Exchange Server version 5.5. For information on
obtaining the Service Pack, query on the following word in the Microsoft
Knowledge Base (without the spaces):
S E R V P A C K
MORE INFORMATION
To view the Address Book dialog box, click Address Book on the Tools menu
in the Exchange client. To view the Select Names dialog box, compose a new
message, and then click To, or click Address Book on the Tools menu.
Keywords : XCLN
Version : WINDOWS:5.0,5.5
Platform : WINDOWS
Issue type : kbbug
