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XFOR: Russian Outlook MS Mail User Gets NDR Sending to Exchange

The information in this article applies to:

Microsoft Exchange Server, versions 5.0, 5.5
Microsoft Exchange Server, versions 5.0, 5.5 Service Pack 1
Microsoft Exchange Server, version 5.0 Service Pack 2

SYMPTOMS

A message sent from Microsoft Mail to Exchange through the Microsoft Mail Connector interchange (MSMI) using a Russian Outlook client fails to be delivered to its destination. The sender receives an NDR similar to the following:

   Your Message

      To:      'somebody@microsoft.com'
     Subject:  Test Message From Russian Outlook/MSMail

   Was not delivered for the following reasons:

     Delivery failed to MS:MICROSOFT/SITE/SOMEBODY
     Reason: 0 (transfer failed)
     diagnostic: -1 (no diagnostic).
     MSEXCH:MSExchangeMTA:SITE:SERVER.

   Original message body follows...

The following events are logged in the event log when the message fails to be delivered:

   Event ID:   2025
   Source:     MSExchangeIS Private
   Description:
   The delivery of a message failed due to error 80004005. A non-delivery
   report is being sent to the message's originator.

   Event ID:   270
   Source:     MSExchangeMTA
   Description:
   A permanent error has occurred with Entity
   /O=MICROSOFT/OU=SITE/CN=CONFIGURATION/CN=SERVERS/CN=SERVER/CN=MICROSOFT
   PRIVATE MDB.  Entity is a Message  Object is a Normal Priority Message.
   Object: 06000050. Message ID: C=US;A= ;P=Microsoft;L=MICROSOFT-SITE-
   00000287  Content length: 1235, External Trace information (first 100
   bytes) =
   3080638061801302555300006280130120000013094D6963726F736F6674000031808011
   3938303332303135353330302D303830308201008302060000000000,  PDU dump
   reference 5 [MTA SUBMIT 17 74] (14)

   Event ID:   290
   Source:     MSExchangeMTA
   Description:
   A non-delivery report (reason code transfer-failure and diagnostic code
   Omit any diagnostic code) is being generated for message C=US;A=
   ;P=Microsoft;L=MICROSOFT-SITE-00000287. It was originally destined for
   DN:/o=Microsoft/ou=SITE/cn=Recipients/cn=Somebodyº (recipient number
   1), and was to be redirected to . [MTA DISP:RESULT 20 136] (12)

CAUSE

This problem occurs when the Microsoft Exchange information store receives a message from the message transfer agent (MTA) and detects that there are two MAPI properties for strings within the message that have conflicting code page IDs. The information store sends an NDR on the message because the discrepancy was encountered.

This problem does not occur if the Russian Exchange client is used instead of the Russian Outlook client. This is because the Russian Outlook client includes four additional MAPI properties for the TNEF portion of the message, one of which is an additional string property containing a code page ID.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange versions 5.0, 5.0 SP1, 5.0 SP2, 5.5, and 5.5 SP1. This problem was first corrected in Exchange Server 5.5 Service Pack 2.

Keywords          : exc55sp2fix XFOR 
Version           : WinNT:5.0,5.5
Platform          : winnt 
Issue type        : kbbug