XADM: Cleanup of Items Past Retention Triggers Read Receipts with "Not Read" Status |
The information in this article applies to:
-
Microsoft Exchange Server, version 5.5
SYMPTOMS
The problem occurs in the following scenario: UserA (on server A) has
delivery set to a PST file and the Empty the Deleted Items Folder Upon Exit
option is not selected. UserB is any user in the organization. UserB logs
on to his or her mailbox and sends UserA a message with a Read receipt.
When UserA reads the message, UserB receives a receipt with a status of
Read. When the IS maintenance runs on the server, UserB receives another
receipt with a status of "not read". The second receipt, which states:
The message was deleted without being read.
makes it unclear to UserB whether UserA actually read the message. Because
the IS maintenance can be configured, the second receipt can be received
days after the first receipt.
RESOLUTION
To resolve this problem, obtain the following fix or wait for the next
Exchange service pack.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem has been corrected in the latest U.S. service
pack for Microsoft Exchange Server version 5.5. For information on
obtaining the service pack, query on the following word in the Microsoft
Knowledge Base (without the spaces):
S E R V P A C K
Keywords : XADM
Version : 5.5
Platform : winnt
Issue type : kbbug
