Thread Deadlock When Windows NT Backup Is Stopped |
The information in this article applies to:
-
Microsoft Exchange Server, versions 4.0, 5.0, 5.5
SYMPTOMS
When you are running a backup using the Windows NT Backup program against a
Microsoft Exchange Server computer, if the backup is stopped before the
backup completes, Windows NT Backup stops responding (hangs).
CAUSE
When a backup is stopped, the closing procedure blocks infinitely, waiting
on a thread's handle to close. The thread handle is never closed, so
Windows NT Backup stops responding.
RESOLUTIONExchange Server 5.5
To resolve this problem, obtain the latest service pack for Microsoft Exchange Server version 5.5. For additional information, please see the following article in the
Microsoft Knowledge Base:
Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
Exchange Server 5.0
A supported fix that corrects this problem is now available from Microsoft, but
it has not been fully regression tested and should be applied only to systems
experiencing this specific problem. If you are not severely affected by this
specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 5.0 service pack
that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information on support costs, please go to the following
address on the World Wide Web:
http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:
Component: Exchange Database Engine
| File name |
Version |
|---|
| Edbbcli.dll |
5.0.1461.31 |
Exchange Server 4.0
A supported fix that corrects this problem is now available from Microsoft, but
it has not been fully regression tested and should be applied only to systems
experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World Wide Web:
http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:
Component: Exchange Database Engine
| File name |
Version |
|---|
| Edbbcli.dll |
4.0.997.1 |
STATUSExchange Server 5.5
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Microsoft Exchange Server Service Pack 1.Exchange Server 5.0
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0.Exchange Server 4.0
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0.
Additional query words:
hang abort
Keywords : XADM
Version : winnt:4.0,5.0,5.5
Platform : winnt
Issue type : kbbug
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