XADM: Access Violation in Store.exe |
The information in this article applies to:
-
Microsoft Exchange Server, version 5.5
SYMPTOMS
Store.exe suddenly stops with an access violation. If Dr. Watson is active
as the default debugger, then a Dr. Watson log and a User.dmp (if
configured to create a User.dmp) may be produced.
CAUSE
The messaging client is improperly formatting a message. This can occur for
messages containing HTML with overlapping FONT tags with multiple font
names. The actual crash is caused by freeing an invalid pointer.
STATUS
Microsoft has confirmed this to be a problem in Exchange Server version
5.5.
This problem has been corrected in the latest U.S. Service Pack for
Microsoft Exchange Server version 5.5. For information about obtaining the
Service Pack, query on the following word in the Microsoft Knowledge Base
(without the spaces):
S E R V P A C K
Additional query words:
av crash dump
Keywords : XADM
Version : WINDOWS:5.5
Platform : WINDOWS
Issue type : kbbug
