XADM: Information Store Crashes in JetMove |
The information in this article applies to:
-
Microsoft Exchange Server, version 5.5
SYMPTOMS
The Microsoft Exchange information store may stop unexpectedly and record
the following error in the Application event log:
2/6/98 6:33:11 DrWatson Information None 4097 N/A
The application, exe\store.dbg, generated an application error. The
error occurred on 2/6/1998 @ 3:33:10.437 The exception generated was
c0000005 at address 6fe951f0 (JetMove)
CAUSE
A page at an internal level of the Exchange database engine b-tree became
corrupted. This prevents the information store from successfully starting
and prevents the Exchange Information Store Integrity Checker (Isinteg.exe)
from completing successfully.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem has been corrected in the latest U.S. Service
Pack for Microsoft Exchange Server version 5.5. For information on
obtaining the Service Pack, query on the following word in the Microsoft
Knowledge Base (without the spaces):
S E R V P A C K
MORE INFORMATION
Isinteg.exe has been strengthened to avoid the crash.
Keywords : XADM
Version : WINNT:5.5
Platform : winnt
Issue type : kbbug
