OL97: Right-Clicking Form with Attachment Closes Opened Form
The information in this article applies to:
SYMPTOMS
When you open a custom form on the desktop and use the right mouse button
to click (right-click) the same Inbox entry, the opened form will shut
down.
CAUSE
When you right-click the custom form in the Inbox, the form is loaded to
check for an attachment submenu. This is followed by a shutdown message
that causes the open form to close.
STATUS
Microsoft has confirmed this to be a problem in Outlook version 8.03.
This problem was corrected in Microsoft Office 97 Service Release 2
(SR-2).
For additional information about SR-2, please see the following article
In the Microsoft Knowledge Base:
ARTICLE-ID: Q151261
TITLE : OFF97: How to Obtain and Install MS Office 97 SR-2
MORE INFORMATION
This fix resolves the problem by not opening the form when right-clicked,
which also avoids form loading and form opening delays.
Additional query words: preview pane scrolling
Keywords : kbdta FmsProb
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug
Solution Type : kbfix
