====================================================================== Microsoft(R) Product Support Services Application Note (Text File) FD0733: PRODUCT SUPPORT QUESTIONS & ANSWERS ====================================================================== Revision Date: 2/93 No Disk Included The following information applies to Microsoft FoxPro(R) for MS-DOS(R), version 2.5. -------------------------------------------------------------------- | INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY | | ACCOMPANY THIS DOCUMENT (collectively referred to as an | | Application Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY | | KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO | | THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A | | PARTICULAR PURPOSE. The user assumes the entire risk as to the | | accuracy and the use of this Application Note. This Application | | Note may be copied and distributed subject to the following | | conditions: 1) All text must be copied without modification and | | all pages must be included; 2) If software is included, all files | | on the disk(s) must be copied without modification [the MS-DOS | | utility DISKCOPY is appropriate for this purpose]; 3) All | | components of this Application Note must be distributed together; | | and 4) This Application Note may not be distributed for profit. | | | | Copyright 1993 Microsoft Corporation. All Rights Reserved. | | Microsoft, MS-DOS, and FoxPro are registered trademarks and | | Windows is a trademark of Microsoft Corporation. | -------------------------------------------------------------------- 1. Q. Where can I go for additional presale information such as pricing, upgrade policies, release dates, and so on for Microsoft Fox products? A. Call Microsoft Consumer Sales at (800) 635-7194. 2. Q. How do I download the Windows Driver Library? A. Microsoft provides the Windows Driver Library (WDL) on the Microsoft Download Service (MSDL) from which users can obtain drivers and articles by modem. If you have a modem, the drivers are available at no charge on CompuServe, GEnie, and Microsoft OnLine, as well as the MSDL. The phone number for the MSDL is (206) 936-6735. There is no connect-time charge for using this service. However, any standard connect-time fees and long-distance telephone charges do apply during downloading. After you connect to one of these services, please read the WDL.TXT file for downloading instructions and a complete list of files available on the MSDL. On CompuServe, the WDL is in the Microsoft Software Library, which you can reach by typing "go msl" at the "!" command prompt. (To find WDL.TXT, search on S13354.) On the GEnie and Microsoft OnLine systems, the WDL is in the Microsoft Software Library. (To find WDL.TXT, search on S13354.) If you do not have a modem, you can obtain an individual driver on disk by calling Microsoft Consumer Sales at (800) 426-9400, Monday through Friday, 6:00 A.M. to 5:30 P.M., Pacific time. 3. Q. Where can I go for additional FoxPro product support? A. You can get additional product support from the following sources: - Microsoft FastTips - You can hear recorded responses to common questions about Microsoft FoxPro by calling Microsoft FastTips. You can also order technical notes that will be sent to your fax machine. FastTips is available seven days a week, 24 hours a day. For assistance with FoxPro, call (206) 635-7190. - Microsoft Forums on CompuServe - Discuss current support and design issues with other developers and download sample files from the libraries. For an introductory CompuServe membership kit specifically for Microsoft users, call (800) 848-8199 and ask for operator 170. If you are already a CompuServe member, type "go microsoft" at any "!" prompt. For specific FoxPro information, type "go foxforum". - Microsoft Download Service - Access technical notes and supplementary files covering common Microsoft product support issues by modem on the Microsoft Download Service at (206) 936-6735. This service is available 24 hours a day, 7 days a week. - Microsoft Product Support Services - You can reach Microsoft Product Support Service between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday. For assistance with Microsoft Fox products for MS-DOS or Windows, call (206) 635- 7191. For assistance with Microsoft Fox products for the Macintosh, call (206) 635-7192. NOTE: Microsoft support services are subject to Microsoft's prices, terms, and conditions that are in place at the time the service is used. 4. Q. If I call for support or post a message on the Fox Forum on CompuServe, what information should I include? A. When you call or post a message in the Fox Forum, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information: - The operating system (MS-DOS or Windows) and the version number of the Microsoft Fox product that you are using. - The type of hardware you are using, including network hardware if applicable, and the operating environment that you are using. - The contents of the following files: CONFIG.FP or CONFIG.FPW, CONFIG.SYS, AUTOEXEC.BAT, and any network- configuration files. - The exact wording of any messages that appeared on your screen. - A description of what happened and what you were doing when the problem occurred. - The smallest number of steps to reproduce the problem. - The steps you have already taken to solve the problem. 5. Q. I have a hearing impairment. Where can I go for additional FoxPro product support? A. Microsoft Product Support Services is available for the deaf and hard-of-hearing. Using a special TDD/TT modem, call (206) 635-4948 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday. (Microsoft support services are subject to Microsoft's prices, terms, and conditions in place at the time the service is used.) 6. Q. I have some specific comments and suggestions regarding Microsoft's Fox products. Where can I direct these comments? A. We like to receive your comments about our Fox products and services. To help us make future versions of our Fox products even better, send us your comments by phone, fax, letter, or electronic mail. We'll consider your feedback in developing future versions of Microsoft FoxPro. Phone: Call us 24 hours a day at (206) 936-9474 and leave your comments using a touch-tone phone. Fax: Fax us 24 hours a day at (206) 936-7329 and provide detailed comments. Mail: Send a note to Microsoft FoxPro WishLine, One Microsoft Way, Redmond, Washington 98052. E-Mail: Send us electronic mail on InterNet at foxwish@microsoft.com or on CompuServe at >INTERNET:foxwish@microsoft.com.