Readme for Inverse IP InSight Client v4.2.x
Copyright 1999, Inverse Network Technology, a Visual Networks Company


About the Inverse IP InSight Client for Windows
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This utility monitors the performance of Windows Dial-Up Networking 
call attempts. Like other "test and diagnostic" software, its goal 
is to improve the quality of service you receive, without impacting your 
service or invading your privacy.  The Client was installed on your PC as 
a part of the installation of your ISP's software, or perhaps an 
application for which an Internet connection is a useful option.

After you have connected to the Internet, the Client uploads quality of 
service metrics, detailed below, to a server at your Internet Service 
Provider (ISP), or at Inverse, where it is then provided to your ISP.

If you have difficulty connecting to the Internet, the IP InSight Client 
includes more than 150 help screens to assist you in solving connection
problems.  These help screens are seamlessly integrated with your dialing 
software and the operating system, and include work-flow links enabling 
faster troubleshooting of problems connecting to the Internet.

To improve its network service, an ISP may program the Client to occasionally 
and unobtrusively perform simple network tests in the background, such as 
"pinging" a network location.  The uploaded data contains no identifying 
information that would violate your privacy, and does NOT monitor what you do 
on the Internet, such as which Web sites you visit.  Please contact your ISP 
for further information on how IP InSight helps them provide better service.

Following is a description of the IP InSight Client.  Please visit us on the 
Web at http://www.inversenet.com/products/ip-insight/ for further information.

The Inverse IP InSight Client requires only about 1MB of disk space to install 
and uses minimal memory in operation.

The Client is designed so that its operation, including Internet testing 
requested by your ISP, is completely unobtrusive:
      - Does not interfere with dial-up operation
      - Can run no more than five Internet tests per hour
      - Waits for a period of inactivity on your modem before testing
      - Cancels tests as soon as you need the network

The following kinds of information are never monitored, collected nor 
transmitted:
      - web sites visited or any other actions
      - applications loaded or used (except dial-up software and browser 
	version)
      - credit card information

The following kinds of information relating to your Dial-Up Networking 
access are uploaded after each successful Dial-Up Networking call:
    - User login ID			optional, depends on ISP
    - IP InSight Client version		release number (e.g., 4.0.0.27)
    - Upload protocol version		format of the uploaded data
    - OEM ID				e.g., "Your ISP"
    - Phone number dialed		your ISP's phone number
    - Your country code			e.g., "1" for the US
    - Your area code			e.g., "212" for New York City
    - Your time zone			in seconds from Greenwich time
    - ISP's PPP server IP address	e.g., "123.45.67.89"
    - Dial-Up Networking Connection name as entered by user
    - Your modem name			e.g., "U.S. Robotics 56K FAX EXT
						V4.9.1"
    - OS type and version		"Windows 4.0.950"
    - Network configuration settings such as compression, flow control
    - CPU type, disk space available, total physical memory
    - Browser type and version		"Internet Explorer 4.72.3110.8"
    - For each call attempt since last connect:
	- Date and time of call
	- Call result (success/failure code)
	- Time taken to login
	- Initial connect speed
	- "Call is a redial" flag

How to Uninstall
----------------
The Client can be removed using the Add/Remove Programs utility from the
control panel. Remove the application "Inverse IP InSight...".

About Inverse, a Visual Networks Company
----------------------------------------
Inverse Network Technology is the leading provider of service level 
management software and Internet measurement services that allow 
enterprises and service providers and their business customers to measure 
service quality for applications such as remote access outsourcing, customer 
care, virtual private networks (VPNs) and electronic commerce.  Inverse helps 
service providers and enterprises enhance performance and reliability and
improve customer satisfaction with their remote access networks and web sites. 
Founded in 1996, the company is based in Sunnyvale, California.  Inverse was 
acquired by Visual Networks in September 1999.
http://www.inversenet.com