This is an sample call logging.  The whole key is to select meaningful
values for the "Short" description field.  This makes it easy to display
calls by problem type -- you can then "discover" problems that another
answerer has already solved.
disk full
disk full
disk full
9#ALNXY!
         
COMSPEC
"[]|<>+=;,
.DThis is the second sample call.  Note that it's a different caller, but
with the same problem.  This call is unsolved.
disk full
disk full
disk full
9#ALNXY!
         
COMSPEC
"[]|<>+=;,
<insThis is the third sample call.  Note that it's again a different caller,
but with a different problem this time.  The problem is solved (it has a
solve date)