ۥ-x@ - djjjjjjjx   (pBBBBBBBBDDDDDDb4`bjbbFAX Coordinator Responsibilities Urgent Faxes Some FAXes may require immediate response. These may come from overseas dealers, the sales people to support a sale, big important endusers, software companies we have a bundling deal with. These must be done ASAP. The FAX Coordinator will: Review FAXes from the oldest to the most recent, looking for; SYMBOL 183 \f "Symbol" \s 10 \h Urgent FAXes SYMBOL 183 \f "Symbol" \s 10 \h FAXes that MUST go to certain TSR's SYMBOL 183 \f "Symbol" \s 10 \h repeat FAXes, same sender, same problem SYMBOL 183 \f "Symbol" \s 10 \h FAXes with similar problems Respond to the FAXes, keeping in mind; SYMBOL 183 \f "Symbol" \s 10 \h same day response time objective SYMBOL 183 \f "Symbol" \s 10 \h asking for additional help from phone people when phones are light SYMBOL 183 \f "Symbol" \s 10 \h the reusability of documentation SYMBOL 183 \f "Symbol" \s 10 \h sign on to MS Mail as adminfax / password so that a continuous log is kept SYMBOL 183 \f "Symbol" \s 10 \h use the MS Mail FAX address or use a Crystal Services cover sheet End each FAX with some kind of customer friendly message AND the TSR's first name. IE This should solve your problem. Thanks for using Crystal Reports Allan Be responsible for the maintenance of the V:\TECH\TECHDOCS\ and communication to other TSR's of the changes and additions On a daily basis, enter the total number of FAXes received on the V:\TECH\STATS\FAXSTATS.XLS spreadsheet. To get this information, you can print an Activity Journal from the fax machine by pressing Program, 0, 7, Copy. The report displays the last 25 faxes. Look for the change from the preceding day to the current one and use the number indicated. Do not put a FAX on the desk of a TSR who is away for a day or more. That TSR will have notified the team of all of their outstanding issues. If you send a tech support FAX in response to a FAX received, forward a copy to the CRW FAX Administrator. The FAX Administrator will then move your FAX from the inbox to the sentmail box so that a record of it's transmission can be kept. FAXCORD.DOC  9:`a45XYxy#$qr .r`Xq,Sv~_a !!!!h!!! $F w w  (Times New Roman Symbol&Arialh+K?_w999999999"heYE6` FAX Coordinator ResponsibilitiesTechnical SupportAllan D. McMordie Allan Moore