Program Defect Support

Program service support for OS/2 2.0 consists of IBM Central Service, including the IBM Support Center. Program services will be available until March 31, 1994.

Program services from IBM are provided through any of the following channels:

• IBM Authorized Dealer
• Technical Coordinator, if one has been identified for you
• Mail in Defect Report Form attached to the Service/Support Information card included with the program documentation

IBM Central Service will respond to a defect in the unaltered portion of the licensed program if the problem can be recreated in the specified operating environment or on other computers not included in the specified operating environment, which have an Intel (or compatible) 80386SX (or higher) microprocessor. IBM Central Service will respond by issuing:

• Corrective service information, such as correction documentation
• Notice of availability of corrected code
• Restriction, or
• Bypass

as determined by IBM.

During the first three months of your license, if IBM cannot provide the defect support described above, you can terminate your license by returning all copies of the program and your money will be refunded.