Supporto tecnico nel mondo

Prima di chiamare, accertarsi di avere a portata di mano la documentazione del prodotto e di trovarsi in prossimitα del computer. Potrebbe inoltre essere necessario fornire le seguenti informazioni:

ò il numero di versione del prodotto Microsoft utilizzato e il numero di serie, se disponibile

ò il tipo di hardware di cui si dispone, compreso lÆhardware di rete, se esistente

ò il sistema operativo in uso

ò il contenuto esatto dei messaggi visualizzati

ò la descrizione dellÆoperazione che si stava eseguendo quando si Φ verificato il problema

ò il modo in cui si Φ tentato di risolvere il problema.

Di seguito sono indicati i numeri di telefono delle filiali Microsoft nei vari paesi.
Se nel paese di interesse non Φ presente una filiale Microsoft, rivolgersi al rivenditore presso cui Φ stato acquistato il prodotto Microsoft.

Importante! I numeri di telefono sono soggetti a cambiamenti. Per un elenco aggiornato visitare il sito http://support.microsoft.com/directory e fare clic su Worldwide support. Se nessuna filiale Microsoft Φ presente nel proprio paese, rivolgersi al rivenditore presso cui Φ stato acquistato il prodotto Microsoft.

Africa sud orientale e isole dell'Oceano Indiano
Vedi Sud Africa

America Centrale
Technical Support/Soporte Tecnico: (506) 298-2020
Technical Support E-Mail: mscarsup@microsoft.com
Customer Service: (506) 298-2000
Customer Service E-mail: msccatus@microsoft.com

America Latina
Microsoft Latin American Headquarters (U.S.A.)
Phone: (305) 489-4800
Fax: (305) 491-1616
Customer Service: (425) 936-8661
Technical Support: (214) 714-9100

Arabia Saudita
Phone: 966 (1) 218-0808
Fax: 966 (1) 218-0809
Technical Support (Personal Operating System and Desktop Applications only):
Phone: 800 124-2255 (toll-free within Saudi Arabia)
Fax: 800 124-2255 (press 2 to send a fax)

Arabia Saudita, Regno
Phone: 966-1-488-1165
Fax: 966-1-488-1576
Technical Support (Personal Operating System and Desktop Applications only):
Phone: 800 124 0500 (toll free within Saudi Arabia)
Fax: 966-1-474-0576

Argentina
Microsoft de Argentina S.A.
Phone: 54-11-4316-1900
Fax: 54-11-4316-1984
Customer Service: 54-11-4316-4600
Technical Support: 54-11-4316-4664

Armenia
Vedi Russia

Australia
Microsoft Pty. Ltd.
Phone: 13 20 58
Fax: 612 9023 5021
Technical Support Phone: 13 20 58

Austria
Microsoft Ges.m.b.H.
Fax: (43) 1 610 64 -200
Information Services: 08000-123 345
Fax: (43) 2236-64595, InfoService@microsoft.at
Direct Services (Updates, etc.): (43) -(1) 795 67028, Fax: (43) -(1) 795 67029, austria@msdirectservices.com
Standard Support (Installation and Handling): (43) -(1) 50222-2255

Azerbaigian
Vedi Russia

Belarus
Vedi Russia

Belgio
Microsoft BVBA
Phone: 02-7043000
Fax: 02-7043535
Support Network Info Center: 02 - 5139979
Microsoft Subscription Centre (MSDN): +353 51883 1014
Microsoft Subscription Centre (TechNet): +353 1883 1002
Technical Support:
02-5133274 (Dutch speaking)
02-5023432 (English speaking)
02-5132268 (French speaking)

Bolivia
Customer Service: 0800-2029
Technical Support: 0800-3443

Brasile
Microsoft Informatica Ltda.
Phone: (55) (11) 5504-2155
Fax: (55) (11) 5504-2227 or (11) 5504-2228
Technical Support:
Phone: (55) (11) 3444-6844
Fax: (55) (11) 5506-7621
Automatic Fax: (55) (11) 5506-8506
Customer Services: (55) (11) 5853-2345
Customer Services Fax: (55) (11) 5853-2343

Canada
Microsoft Canada Co.
Phone: 1 (905) 568-3503
Information Centre: 1 (800) 563-9048
Bilingual technical support: 1 (905) 568-2294
Text Telephone (TTY/TDD): (905) 568-9641

Caraibi
Microsoft Caribbean, Inc.
Phone: (782) 273-3600
Fax: (787) 273-3636 or (787) 273-3634
Technical Support/Soporte Tecnico: 1-877-672-3842
Technical Support E-mail: mscarsup@microsoft.com
Customer Service: (800) 297-5982 for area codes 787 & 809 only, 506-298-2000 for other areas
Customer Service E-mail: msccatus@microsoft.com

Ceca, Repubblica
Microsoft s.r.o.
Eltodo centrum
Novodvorska 1010/14B
142 01 Praha 4 Phone: (420) (2) 611 97 111
Fax: (420) (2) 611 97 100
Hotline: (420) (2) 2150 3222
Infoservice: (420) (2) 21 777 222

Cile
Microsoft Chile S.A.
Phone: 56-2-330-6000
Fax: 56-2-330-6190

Cina
Microsoft (China) Co. Ltd.
6/F, Beijing Sigma Center
No. 49, Zhichun Road, Haidian District
Beijing, 100080, PRC
Phone: (011) -(86) 10-6261 7711
Fax: (011) -(86) 10-6253 6630

Microsoft Asia Regional Engineering Center
19th - 20th Floor, Metro Tower
No. 30 Tian Yao Qiao Road
Shanghai, 200030, PRC
Phone: (011) -(86) 21-64691188/ (011) -(86) 21-6469 8899
Fax: (011) -(86) 21-6469 1166 / (011) -(86) 21-6469 9900

Colombia
Microsoft Colombia
Customer Service - Lφnea de Respuesta Microsoft (Santa FΘ de Bogotß D.C.)
Phone: (91) 524-0404
To place calls outside Bogotß: 9800-5-10595 or 9800-9-1055
Fax: 57-1-3173494

Corea
Microsoft CH
Phone: (82) (2) 531-4500
Fax: (82) (2) 531-1724
Customer Satisfaction Center: 080-985-2000 (toll-free domestic only), (82) (2) 558-8161
Game and Hardware Service Center: (080) 645-1000 (toll-free domestic only)
Technical Support: (82) (2) 508-0040
Microsoft FastTips: (82) (2) 3453-7555
Internet: http://www.microsoft.com/korea/support/

Croazia
Microsoft Hrvatska d.o.o.
Trg D. Petrovica 3
10 000 Zagreb
Phone: (385) (1) 4802 500
Fax: (385) (1) 4843 688
Product Support Phone: (385) (1) 393539, e-mail: hot-line@microsoft.hr
Customer Service Phone: (385) (0800) 300 300, e-mail: info-line@microsoft.hr

Danimarca
Microsoft Denmark
Phone: (45) 44 89 01 00
Fax: (45) 44 68 55 10
Technical Support: (45) 44 89 01 11
Sales Support: (45) 44 89 01 90

Dominicana, Repubblica
Phone: (809) 567-4049
Fax: (787) 567-4204

Dubai
Microsoft Middle East
Phone: (971) (4) 3973888
Fax: (971) (4) 3972244
Technical Support (Personal Operating Systems and Desktop Applications only):
Phone: (971) (4) 3975443
Fax: (971) (4) 3972304
E-mail: mswsgulf@microsoft.com
Customer Service Center (Version upgrade/ Technet and MSDN subscription):
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304

Ecuador
Corporation Microsoft del Ecuador S.A.
Phone: 593-2-258 025
PBX: 593-2-460 453
Fax: 593-2-463-093

Egitto
Technical Support (Personal Operating Systems, Desktop Applications, and Development Tools Installation only):
Phone: (202) 338 8724 / (202) 338 9794
Fax: (202) 360 4976
E-mail: mssupport@gbrands.com

El Salvador
Phone: 503-245-4744
Fax: 503-245-4742

Estonia
Technical Support: (372) 650 49 99
For other phone numbers, see Latvia

Filippine
Microsoft Philippines
Phone: 632 811 0062
Technical Support:
Phone: 632 892 2295/2495
Fax: 632 813 2493

Finlandia
Microsoft OY
Phone: +358 (0) 9 525 501
Fax: +358 (0) 9 878 8778
Technical Support: +358 (0) 9 525 502 500
Sales Support: +358 (0) 9 525 5026

Francia
Phone: (011)(33) 825 827 829 (*)
Customer Service Phone: (011)(33) 0 825 827 829 (*) followed by 2
Fax: (33) 01 64-46-06-60
Telex: MSPARIS 604322
Technical Support:
Phone: (011)(33) 825 827 829 (*) followed by 1
Fax: (011)(33) 1 69 28 00 28
(*) indigo number 0,98 F TTC per minute

Galles
Vedi Regno Unito

Georgia
Vedi Russia

Germania
Microsoft GmbH
Telephone: (089) 3176-0
Fax: (089) 3176-1000
Standard Support (Installation and Handling): (01805) 67 22 55
General information about Microsoft support in central Europe:
Fax: (01805) 25-1191

Giamaica
Phone: 876-960-8820
Fax: 876-920-2335

Giappone
Microsoft Company Ltd.
Technical Support (Standard Support): (81) (3) 5354-4500
Technical Support options/ Support Contract: (81) (3) 5354-4700
Information Center (Presales Product Support):
Tokyo Phone: (81) (3) 5454-2300
Osaka Phone: (81) (6) 6347-9300
Customer Service Phone (Version upgrade/Registration):
Phone: (81) (3) 5454-2300
Fax: (81) (48) 226-5511

Golfo, Paesi del e Mediterraneo orientale
PO Box 52244
Dubai, UAE
Phone: 971 4 3973888
Fax: 971 4 3972244

Personal Support Contact Details: (Personal Operating Systems and Desktop Applications only):

Golfo, Paesi del (Bahrein, Malta, Qatar e Emirati Arabi Uniti)
Phone: 971 4 3975443
Fax: 971 4 3972304
E-mail: mswsgulf@microsoft.com

Libano (Cipro e Libano)
Phone: 961 1 983348
Fax: 961 1 983349
E-mail: http://mts@lebanon-online.com.lb/

Oman
Phone: 968 691191
Fax: 968 698568
E-mail: mspss@gto.net.om

Pakistan
Phone: 92 21 111 674357
Fax: 92 21 4533370
E-mail: http://mssupport@nets.net.pk
Customer Service Center (Version upgrade / TechNet and MSDN subscription):
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304

Grecia
Microsoft Hellas, S.A.
Phone: (30) (1) 94 99 100
Fax: (30) (1) 68 06 780
Technical Support:
Phone: (30) (1) 94 99 100
Fax: (30) (1) 68 09 528

Guatemala
Phone: (502) 379-3000
Fax: (502) 367-6484

Hong Kong SAR
Microsoft Hong Kong Limited
Fax: (852) 2560-2217
Microsoft Information Hotline: (852) 2388-9600
Microsoft Technical Support: (852) 2388-9600

India
Microsoft India
Phone: (91) (80) 559 5733, (91) (11) 629 4600, 629 4601, (91) (22) 285 0193
Fax: (91) (80) 559 7133, (91) (11) 629 2650

Indonesia (SP)
Microsoft Indonesia - Jakarta
Technical Support:
Phone: 62 21 570 42 54
Fax: 62 21 520 81 22

Inghilterra
Vedi Regno Unito

Irlanda
Technical Support: 706 5353
Vedi Regno Unito

Irlanda del Nord
Vedi Regno Unito

Islanda
Vedi Danimarca

Israele
Microsoft Israel Ltd.
Reception:
Phone: 972-9-952-5353
Fax: 972-9-952-5333
Customer Service and Information Center:
Phone: 972-9-952-5400
Fax: 972-9-952-5411
Technical Free Support for Windows and Office:
Phone: 972-9-952-5400
Fax: 972-9-952-5403

Italia
Microsoft Srl
Phone: (39) (2) 70-398-398
Fax: (39) (2) 70-392-020
Microsoft Rome Office: (39) (6) 5095-01
Fax: (39) (6) 5095-0600
Customer service (New product info, product literature): (39) (2) 70-398-398
Customer service for IT/Operatori del Settore IT: (39) (2) 70-398-398
Technical Support: (39) (2) 70-398-398
Microsoft Consulting Service: (39) (2) 70-398-398

Kazakhstan
Vedi Russia

Kirghizistan
Vedi Russia

Kuwait
PO Box 5244
13053 Safat
Phone: 965-243-0248
Fax: 965-243-0249
Technical Support (Personal Operating Systems, Desktop Applications and Developer Tools only):
Phone: 965-243-1071

Lettonia
Microsoft
Phone: 371 750 8323
Fax: 371 750 8338
Technical Support: 371 760 5004

Liechtenstein
Vedi Svizzera

Lituania
Technical Support: 370 272 3035
For other phone numbers, see Latvia

Lussemburgo
Microsoft BVBA
Phone: 32-2-70430 00
Fax: 32-2-7043535
Support Network Info Center: 31-2-5139979
Microsoft Subscription Centre (TechNet): 353-1883-1002
Microsoft Subscription Centre (MSDN): 353-1883-1014
Technical Support:
32-2-513 3274 (Dutch speaking)
32-2-502 3432 (English speaking)
32-2-513 2268 (French speaking)

Malesia (SP)
Microsoft (Malaysia) Sdn Bhd:
Phone: (6) (03) 757-2266
Fax: (6) (03) 757-2265
Customer Services:
Phone: Toll-free 1-800-88-3249
Fax: (6) (03) 758-5011
Technical Support:
Phone: (6) (03) 793-9595
Fax: (6) (03) 295-2065

Marocco
Microsoft Afrique Du Nord et de l'Ouest
Phone: (212) 2 95 80 80
Fax: (212) 2 95 85 85

Medio Oriente
Microsoft Middle East
Phone: (971) 4 397 3888
Fax: (971) 4 397 2244
Technical Support (Personal Operating Systems and Desktop Applications only):
Phone: (971) (4) 397 5443
Fax: (971) (4) 397 2304
E-mail: mswsgulf@microsoft.com
Customer Service Center (Version upgrade / TechNet and MSDN subscription):
Phone: (971) (4) 299 5082
Fax: (971) (4) 299 5097

Messico
Microsoft MΘxico, S.A. de C.V.
Phone: 525-267-2000
Fax: 525-258-0225
Applications and Operating Systems: 52 5 265-3399
Developers tools and Server operating systems: 52 5 267-2190
Customer Service: 52 5 265-3380
Resellers: 52 5 267-2110
Fax: 52 5 267-2119

Norvegia
Microsoft Norge AS
Phone: (47) 22 02 25 00
Fax: (47) 22 95 06 64
Technical Support: (47) 22 02 25 50
Sales Support: (47) 22 02 25 80

Nuova Zelanda
Microsoft New Zealand Ltd.
Phone: 64 (9) 357-5800
Fax: 64 (9) 357-0868
Technical Support:
Phone: 64 (9) 357-5575
Fax: 64 (9) 357-5577

Paesi Bassi
Microsoft BV Telefoon: 020-5001500 Microsoft Contact Center: 020-5001005 Microsoft Subscription Centre (MSDN): 020-5001037 Microsoft Subscription Centre (Technet): 020-5001035 Technische ondersteuning: ╖ Netherlands (Dutch): (020) 5001005
╖ Netherlands (English): (020) 5001053

Internet: http://support.microsoft.com/directory

Panama
Phone: (507) 210-1270
Fax: (507) 210-1271
Technical Support/Soporte Tecnico: (507) 298 2020
Support E-mail/Correo Electronico Para Soporte Tecnico: mscarsup@microsoft.com
Customer Service/Centro de Servicios: (800) 506 0001
Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus@microsoft.com

Papua Nuova Guinea
Vedi Australia

Paraguay
Customer Service: 595 21 498-190
Technical Support: 595 21 495-865

Per∙
Phone: 51-14-21-1200
Customer service: (511) 1 215-5002
Technical Support: (511) 1 215-5005
InfoEmpresa: (511) 1 215-5006
Events information: (511) 1 215-5010
Fax: 51-14-21-7307

Polinesia francese
Vedi Francia

Polonia
Microsoft Sp. z o.o.
Phone: (48) (22) 431-10-00 and (48) (22) 431-10-01
Fax: (48) (22) 431-10-02
Information Service: (48) (22) 431-19-99
Technical Support: (48) (22) 431-19-99 and (48) (801) 308-801

Portogallo
Microsoft Portugal MSFT, Lda.
Phone: (351) 21 4409200
Fax: (351) 21 4412101
Technical Support:
Standard Support: (351) 21 4409280
Fax: (351) 21 4411655

Portorico
Soporte Tecnico: (787) 268-8525 or 1-877-672-3842
Support E-mail/Correo Electr≤nico Para Soporte Tecnico: mscasup@microsoft.com
Customer Service/Centro de Servicios: (800) 297 5982 para c≤digos de ßreas 787 y 809 solamente
Customer Service E-mail/Correo Electr≤nico para Atenci≤n a Usuarios: msccatus@microsoft.com

Regno Unito
Microsoft Limited
Phone: (0870) 60 10 100
Fax: (0870) 60 20 100
Technical Support:
Desktop Applications, Home Products, Personal Operating Systems, and Hardware: 0870 50 10 100
Developer Products: 0870 50 10 200
Business Systems: 0870 50 10 300
Customers phoning from Ireland should dial 706 5353 for technical support
Pre-Sales Information: Microsoft Connection (0345) 00 200

Romania
Microsoft s.r.l.
Phone: (40) (1) 222 90 16
Fax: (40) (1) 222 90 12
Technical Support: (40) (1) 312 09 48

Russia
Microsoft Z.A.O.
Microsoft Information Center:
Phone:
Moscow: +7 (095) 916-7171
St. Peterburg: +7 (812) 118-3636
Novosibirsk: +7 (3832) 119-019
Kiev: +380 (044) 2305101
Fax:
Moscow: +7 (095) 916-7112
Technical Support:
Phone:
Moscow: +7 (095) 745-5445
St.Peterburg: +7 (812) 118-3636
Novosibirsk: +7 (3832) 119-019
Kiev: +380 (044) 2305102
Fax:
Moscow: +7 (095) 916-7112

Scozia
Vedi Regno Unito

Singapore
Microsoft Singapore Pte Ltd
Phone: (65) 337-6088
Fax: (65) 337-6788
Customer Services:
Phone: (65) 324-5255
Fax: (65) 324-6181
Product Support Services:
Phone: (65) 378-3600
Fax: (65) 378-3662

Slovacchia
Microsoft Slovakia s.r.o.
Bratislava Business Center IV
Prievozska 6/A
821 09 Bratislava
Phone: 421-2-58102811
Fax: 421-2-58102800
Hotline: 421-2-67 296 296
Infoservice: 421-2-67 296 297

Slovenia
Microsoft d.o.o.
Phone: (386) (1) 5 484 100
Fax: (386) (1) 5 848 122
Technical Support: (386) (1) 185 3449

Spagna
Microsoft Iberica SRL
Inside Spain:
Phone: 902 197 198
Fax: 91 803 8310
Technical Support: 902 197 198
Customer Service: 902 197 198
Outside Spain:
Phone: (34) 91 353 69 60
Fax: (34) 91 803 8310
Technical Support: (34) 91 353 69 60
Customer Service: (34) 91 353 69 60

Sud Africa
Microsoft South Africa
All Services
Phone: (27) 11 257 0000 or 0860225567 (inside South Africa)
Fax: (27) 11 257 0257
Technical Support Fax: (27) 11 257-0424

Svezia
Microsoft AB
Phone: +46 (0) 8-752 56 00
Fax: +46 (0) 8-750 51 58
Technical Support: +46 (0) 8-752 09 29
Sales Support: +46 (0) 8-752 56 30

Svizzera
Microsoft SA
Phone: 41 1 839 61 11
Fax: 41 1 831 08 69
Customer Information:
Phone: 155 59 00
Fax: 064 224294
Microsoft Info-Service, Postfach, 8099 Zⁿrich
Pricing, updates, etc.: 41 1 839 61 11
CompuServe: 41 1 273 10 28 (GO MSEURO Microsoft Central Europe)
Support:
Standard Technical Support (German speaking): 0848 80 - 2255
Standard Technical Support (French speaking): 41 22 738 96 88
General information about Microsoft Support in Central Europe: 0848-80-2330

Tagikistan
Vedi Russia

Tailandia
Microsoft (Thailand) Limited
Phone: (662) 266-3300
Fax: (662) 266-3310
Product Support:
Phone: (662) 613-7208 through 11
Fax: (662) 613-7198

Taiwan
Microsoft Taiwan Corp.
Phone: (886) (2) 2504-3122
Fax: (886) (2) 2504-3121
Technical Support:
Phone: (886) (2) 2508-9501
Fax: (886) (2) 2508-9575

Turchia
Microsoft Turkey
Phone: 90 (212) 346 50 00
Fax: 90 (212) 258 59 54
Support Hotline:
Phone: 90 (212) 33 66 999
Fax: 90 (212) 33 66 998

Turkmenistan
Vedi Russia

Ungheria
Microsoft Hungary
Phone: 36 (1) 437-2800
Fax: 36 (1) 437-2899
Customer Services: (36) (1) 267-4636 (2MSINFO)
Technical Support: (36) (1) 267-7846 (2MSSUGO)

Uruguay
Phone: 598 (2) 900-19-03
Fax: 598 (2) 901-0227
Technical Support: (598) (2) 908-0998/1998
Fax: (598) (2) 916-4445
Resellers: (598) (2) 916-4446

Uzbekistan
Vedi Russia

Venezuela
Microsoft Venezuela S.A.
Phone: (58) 2 276-0500
Fax: (58) 2 276-0600
Customer Service: 58 212 0800-MICROSOFT (0800-6427676)
Customer Service E-mail: msven@microsoft.com.ve
Technical Support: 58 212 0500-MICROSOFT (0500-6427676)
Technical Suport E-mail: mssoporte@microsoft.com.ve
Resellers Support: 58 212 0800-MSCANAL (0800-6722625)
Resellers Suport E-mail: mscanal@microsoft.com.ve
Events information: 58 212 0500-MSEVENTOS (0500-6738368)
Events E-mail: mseventos@microsoft.com.ve