IBM will accept your OS/2 Problem Report via the following Internet- style netmail addresses: Base Support 76711.610@compuserve.com ES/LS Support 76711.611@compuserve.com ------ Submit an OS/2 Problem Report ------ <<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>> << THIS SUPPORT IS ELIGIBLE FOR U.S. CUSTOMERS ONLY >> <<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Use this form to submit defect problems to IBM support. Please provide as much information as possible on your problem. Feel free to add additional space, or remove sections of the form that are not relevant to your problem. CONTACT PERSON: __________________________________ PHONE NUMBER: (___) ___-____ x____ Phone number where you can be contacted between 8-5, M-F. Note: Support will normally be handled electronically through CompuServe mail. IBM may contact you via telephone if it appears it will expedite resolution to the problem. ONE LINE DESCRIPTION OF THE OS/2 PROBLEM: ___________________________________________________________________ DETAILED PROBLEM DESCRIPTION - If possible, provide step-by-step recreation scenario. ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ Enter any error messages that occur: ________________________________ Select the appropriate answers by placing an "X" in the space indicated. Can you recreate the problem? Y _ N _ Has the problem occurred on more than one system? Y _ N _ OS/2 OPERATING SYSTEM SOFTWARE CONFIGURATION: OS/2 Version 2.0 .........: _ CSD Level: _______ OS/2 1.3 Standard Edition : _ CSD Level: _______ OS/2 1.3 Extended Edition : _ CSD Level: _______ NOTE - CSD = Corrective Service Diskette. Use the SYSLEVEL command to determine, if unknown. HARDWARE CONFIGURATION (provide as much as possible): Brand and model of PC: ____________________________________ Microprocessor: Intel _ Other (specify) _______________ Type: 286 _ 386SX _ 386 _ 486SX _ 486 _ Speed: __ MHz Total RAM ....: __ MB Disk drive ...: ____ MB File System: FAT _ HPFS _ Manufacturer: ___________________ Model # _______ Type: IDE _ SCSI _ MFM _ RLL _ Unknown _ Manufacturer and model # of disk controller: ________________________ Manufacturer, revision #, and date of System BIOS: __________________ Manufacturer and model # of video adapter: __________________________ Manufacturer and model # of display: ________________________________ Memory installed on video adapter: _____ EGA _ VGA _ SVGA _ XGA _ Diskette Drive A: 3 1/2" _ 5 1/4" _ Diskette Drive B: 3 1/2" _ 5 1/4" _ List other adapters installed: _____________________ _____________________ _____________________ TRAP INFORMATION - If a TRAP occurs and results in the 16 bit trap display similar to the following, enter any of the register values that you recorded: SESSION TITLE: __________________________________________________ TRAP____ AX=____ BX=____ CX=____ DX=____ BP= ____ SI=____ DI=____ DS=____ ES=____ FLG=____ CS=____ IP=____ SS=____ SP=____ MSW=____ CSLIM=____ SSLIM=___ DSLIM=___ ESLIM=____ CSACC=__ SSACC=__ DSACC=__ ESACC=__ ERRCD=____ ERLIM=____ ERACC=__ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ If a TRAP occurs and results in the 32 bit trap display similar to the following, enter any of the register values that you recorded: TRAP ____ ERRCD=____ ERACC=____ ERLIM=________ EAC=________ EBX=________ ECX=________ EDX=________ ESI=________ EDI=________ EBP=________ FLG=________ CS:EIP=____:________ CSACC=____ CSLIM=________ SS:ESP=____:________ SSACC=____ SSLIM=________ DS=____ DSACC=____ DSLIM=________ CR0=________ ES=____ ESACC=____ ESLIM=________ CR2=________ FS=____ FSACC=____ FSLIM=________ GS=____ GSACC=____ GSLIM=________ THE SYSTEM DETECTED AN INTERNAL PROCESSING ERROR AT LOCATION ##____:________ - ____:____. _____, ____ ________ INTERNAL REVISION _.___, __/__/__ PRINTER - If this is a printer problem, please provide the following: Printer Vendor: __________________ Model ....: ________________ Driver Name ..: __________________ Port Used : ________________ Printer is attached to: Local _ LAN Server _ Host _ COMMUNICATIONS MANAGER - If this is a problem with Communications Manager, please provide answers in this section: OS/2 Extended Services ............: _ CSD Level: _______ OS/2 EE Communications Manager 1.3 : _ CSD Level: _______ Describe your Communications Manager configuration (DFT, T-R, etc): _________________________________________________________________ _________________________________________________________________ LOCAL AREA NETWORK - If this is a local area network problem, please enter information about the lan involved. LAN SERVER: OS/2 LAN Server Version 1.3 : _ CSD Level: ________ OS/2 LAN Server 2.0 Entry ..: _ CSD Level: ________ OS/2 LAN Server 2.0 Advanced: _ CSD Level: ________ LAN REQUESTER: LAN Server 2.0 Requester....: _ CSD Level: ________ OS/2 1.3 Requester..........: _ CSD Level: ________ DOS LAN REQUESTER LS 2.0 Requester ...........: _ CSD Level: ________ OS/2 1.3 Requester .........: _ CSD Level: ________ DOS Version: ____ DOS Vendor: _________________ Is the failing system a Domain Controller? Y _ N _ Is the failing system an additional server? Y _ N _ DATABASE MANAGER - If this is an OS/2 DATABASE MANAGER problem, please enter information about the DataBase Manager problem below. SQL Error Code ....: ________ Secondary Return Code: ________ Error occurs when database is being accessed as: Stand Alone ......: Y _ N _ Requester (Client): Y _ N _ Database Server ..: Y _ N _ Using RDS ........: Y _ N _ Using LAN ........: Y _ N _ If the error is occurring at a requester, can the problem be recreated at the server? .....: Y _ N _ Error occurs in which application? Query Manager.....: _ CLI ..............: _ (Command Line Interface) User Application..: _ If a trap has occurred, provide the SQLABEND results: __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ PLEASE REVIEW ALL OF THIS PROBLEM REPORT BEFORE SENDING. When you are ready to send this OS/2 Problem Report, send the form via CISMAIL to --- Base problems - Base Support, 76711,610 ES/LS problems - ES/LS Support, 76711,611 (ES = IBM Extended Services, LS = IBM LAN Server)