Copyright: © 1999 Symantec Corporation


Introducing Norton Connection Doctor

  Demo (approx. 2:30)

Norton Connection Doctor helps you troubleshoot a wide range of connection problems, such as problems with connecting to your remote email server or Internet service provider. Use Norton Connection Doctor to run diagnostics tests and display solutions.

When Norton Connection Doctor finds a problem it presents a summary of the problem. You can view additional information about the problem, including suggested solutions.

When you run the Connection Doctor, you can run all tests together or run them individually. We recommend that you use Check All to run all of the tests, as your system may be experiencing more than one problem.

After you run the Norton Connection Doctor tests, you can save the test results and use them at a later date. Using the Compare feature, you can either view a single set of test results or compare two sets. When everything is working correctly, you can save a benchmark. Then when you have problems, you can compare the problem results to the benchmark results to see what has changed and may have caused the problem.

Norton Connection Doctor includes the Connection Troubleshooter, an interactive tool you can use to find solutions to common connection problems. Open the Interactive Troubleshooter by clicking Help in Norton Connection Doctor or by clicking the shortcut button below.

To check for connection problems, click here [image] to open Norton Connection Doctor.

To troubleshoot connection problems, click here [image] to open the Interactive Troubleshooter.

Norton Connection Doctor does not test ISDN or other digital telephone connections.

Click here [image] for more information.


Starting the Connection Doctor
To open Norton Connection Doctor

You can open any of the Norton Utilities programs from Norton Utilities Integrator.

To open Norton Connection Doctor:

1	Double-click Norton Utilities Integrator on the Windows desktop.

2	Click Find And Fix Problems in the left pane of the Integrator.

3	Click Norton Connection Doctor in the right pane.

Or click here  [image]  to open Norton Connection Doctor now.


To test your computer for connection problems

1	Start Norton Connection Doctor.

Click here  [image]  to open Norton Connection Doctor.

2	Click one of the following buttons to start testing your connection:

Click Check All to run all tests.

Click Computer to test your computer setup.

Click Modem to test your modems.

Click Dialing to run an online test to the Symantec test computer or a computer of your choice.

When Connection Doctor detects a problem, a message appears.

3	Click More Info. Connection Doctor displays a diagnosis of the problem and provides explanations and solutions.

4	Follow the instructions and solutions.

5	Try to connect again. If you cannot connect, repeat steps 2 through 4 to rerun the Connection Doctor tests, as there may be more than one problem.

6	When the tests are completed, the Test Results Comparison dialog appears if you have previously saved a benchmark file and if something has changed in your modem or COM port setup. Use this information to help you determine the cause of your connection problem.

7	When the tests are completed, the Connection Doctor displays the results of your tests. Use this information to help you determine the cause of your problem. Click here [image] for a description of the test results icons.

8	If you still cannot resolve your problem, do one of the following:

Use the Interactive Troubleshooter. Click here [image] to start this tool.

Contact your company’s help desk. If your organization has a support department, try contacting a help desk representative, as they are trained to support your network and dial-up requirements.

Contact Symantec Technical Support.

  How to ...


To view current test results

1	Run the Connection Doctor tests.

  How to ...

2	In the Display area, click the plus signs (+) next to the items in the list to expand the list and view the test results. Click here [image] for a description of the test results icons.


To create a Benchmark file

1	When your computer is functioning properly and you can connect properly, run the Connection Doctor tests. Click here [image] for a description of the test results icons.

  How to ...

2	When you are ready to exit Connection Doctor, click Options. The Options dialog appears.

3	Enable Allow Me To Save New Test Results On Exit.

4	Click OK.

5	Click Close. The Save Test Results dialog appears.

6	In the Save These Test Results As section, click My New Benchmark Settings, and then click OK.

Your results are saved to two files (.BMK and .TREE file types) in the DATA folder in the Norton Utilities folder.


To compare test results

1	Ensure you have previously saved a benchmark file when your system was working properly.

How to ...

2	Run the Connection Doctor tests.

  How to ...

3	If the Test Results Comparison dialog does not appear at the end of the tests, your modem and COM port setup has not changed since you created your benchmark file. However, other settings may have changed. In this case, click Compare. The Test Results Comparison dialog appears.

4	In the Select The Saved Test Results For Comparison drop-down list, click Benchmark. The results of the comparison appear in the display area of the Differences tab.

Click here [image] for a description of the test results icons.


To save test results

1	Run the Connection Doctor tests.

  How to ...

2	When you are ready to exit Connection Doctor, click Options. The Options dialog appears.

3	Check Allow Me To Save New Test Results On Exit.

4	Click OK.

5	Click Close. The Save Test Results dialog appears.

6	In the Save These Test Results As section, specify the appropriate file name. If you want to save this file as your benchmark file, click that option. For more information about benchmark files, click here [image].

7	Click OK.

Your results are saved to two files (.BMK and .TREE file types) in the DATA folder in the Norton Utilities folder.


To view saved test results

1	Start Norton Connection Doctor.

Click here  [image]  to open Norton Connection Doctor.

2	Click Compare. The Test Results Comparison dialog appears.

3	In the Select The Saved Test Results For Comparison drop-down list, click the test results you want to view. The test results appear.

4	Click the Previous Results tab. The test results appear. Click here [image] for a description of the test results icons.

The Differences tab does not display any information unless you compare an alternate set of test results with the results you selected when you started Connection Doctor.


To delete old test results

1	In Windows Explorer, locate the Norton Utilities folder. By default it is in your Program Files folder.

2	Select the test results files you want to delete (.BMK and .TREE files).

3	On the File menu, select Delete.


Switch to Interactive Troubleshooter (This topic never appears)


About Norton Connection Doctor

Norton Connection Doctor helps you troubleshoot a wide range of connection problems, such as problems with connecting to your remote email server or Internet service provider. Use Connection Doctor to run diagnostic tests and display solutions.

To troubleshoot connection problems:

Run the Connection Doctor diagnostic tests.

Use the Interactive Troubleshooter to investigate problems that cannot be detected automatically.

Compare your setup to a time when it worked properly.


About Connection Doctor tests

When you run the Connection Doctor tests, you can run all tests together or run them individually. However, we recommend that you use Check All to run all of the tests, as your system may be experiencing more than one problem.

Click here [image] for instructions on running the tests.


About the Compare feature

After you run the Connection Doctor tests, you can save the test results and use them at a later date. Using the Compare feature, you can either view a single set of test results or compare two sets.

There are two basic methods of using the Compare feature to troubleshoot connection problems:

Save a set of test results [image] You can save test results when you exit Connection Doctor. If you are not experiencing problems, save your results as a benchmark file. If you are experiencing problems, save your test results as a “problem” file. (You may want to later show your problem file to a computer technician.)

Compare two different sets of test results [image] You can compare a set of new test results to a set of saved test results. The saved results would typically be your benchmark file. By comparing your settings, you may be able to either identify the problem or narrow the range of problems.

Note: To take full advantage of this feature, we recommend you save a set of test results as a benchmark file when you are able to connect properly. When you create a benchmark file, run all of the tests to capture as much information as possible.


About the Interactive Troubleshooter

The Interactive Troubleshooter contains all the possible solutions contained in the Connection Doctor wizards, plus additional solutions for problems that cannot be detected by the Connection Doctor (for example, problems with communications programs). You can use the Interactive Troubleshooter at any time

Click here [image] to start the Interactive Troubleshooter.


Test results icons


In this drop-down list, click the country for this connection item's phone number.


Type the area code for this connection item's phone number.


Type the local number for this connection item's phone number.


Overrides the conversion for this phone number. This phone number is not converted if you enable this option.


Lists the pcANYWHERE connection item for conversion to standard Windows TAPI format.


Displays information about the conversion.


Lists the pcANYWHERE connection item for conversion to standard Windows TAPI format.


Lists the pcANYWHERE connection item for conversion to standard Windows TAPI format.


Displays the phone number to be converted to standard Windows TAPI format.


In this drop-down list, click the country for this connection item's phone number.


Type the area code for this connection item's phone number.


Type the local number for this connection item's phone number.


Displays the phone number to be converted to standard Windows TAPI format.


Use the options in this section to specify how the phone number will be converted.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Displays information about the conversion.


Displays information about this conversion.


Displays information about this conversion.


Lists your Microsoft Mail Remote phone number, as it is defined in that program. Use this number to determine how you should separate the components using the Area Code, Telephone Number, and Country Code fields below.


In this drop-down list, click the appropriate area code.


Type the appropriate local phone number.


In this drop-down list, click the appropriate country code.


To take advantage of the Synchronize feature in Norton Mobile Essentials, you must convert your Microsoft Mail Remote numbers to the current standard Windows format (TAPI). Carefully examine the number below and make any necessary changes.


In this drop-down list, click the appropriate area code.


Type the appropriate local phone number.


In this drop-down list, click the appropriate country code.


To take advantage of the Synchronize feature in Norton Mobile Essentials, you must convert your Microsoft Mail Remote numbers to the current standard Windows format (TAPI). Carefully examine the number below and make any necessary changes.


Lists your Microsoft Mail Remote phone number, as it is defined in that program. Use this number to determine how you should separate the components using the Area Code, Telephone Number, and Country Code fields below.


To synchronize cc:Mail Mobile with Location Controller, select the cc:Mail Mobile method you want to use when you are at this location. Each time you log on to this location in Location Controller, cc:Mail will automatically switch methods.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


To synchronize cc:Mail Mobile with Location Controller, select the cc:Mail Mobile method you want to use when you are at this location. Each time you log on to this location in Location Controller, cc:Mail will automatically switch methods.


To synchronize cc:Mail Mobile with Location Controller, select the cc:Mail Mobile method you want to use when you are at this location. Each time you log on to this location in Location Controller, cc:Mail will automatically switch methods.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


In this drop-down list, click the area code you want to use.


Type the local phone number you want to use.


In this drop-down list, click the country code you want to use.


Click here for advanced dialing options.


Use the settings in this section to specify your Microsoft Mail Remote dialing settings when you are at this Norton Mobile Essentials location.


In this drop-down list, click the area code you want to use.


Type the local phone number you want to use.


In this drop-down list, click the country code you want to use.


You can synchronize Microsoft Mail Remote with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, Microsoft Mail Remote automatically uses the appropriate dialing settings. This saves you  time when you switch locations because you do not need to change your dialing setup in Microsoft Mail Remote.


Click this to enable normal dialing, according to the standard components of the phone number.


Click this to force this number as a local call. Use this feature if the phone number is a local number an area code different from the one set up for your location.


Click this to force this number as a long distance call. Use this feature if the phone number is a long distance number within the same area code set up for your location.


Enable this if you do not want to charge this number to the calling card set up for this Norton Mobile Essentials location.


Enable this if you want to disable call waiting when you dial this number. This will ensure your call is not terminated by a call waiting signal (usually a "beep").


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Use this dialog to specify how you want to dial this number when you synchronize Microsoft Mail Remote with this Norton Mobile Essentials location.


Displays how this number is dialed, according to the settings specified. Use this number to determine if any more changes are required to dial this number correctly.


Use the settings in this section to specify how this number is dialed.


Use this dialog to specify how you want to dial this number when you synchronize Microsoft Mail Remote with this Norton Mobile Essentials location.


Displays how this number is dialed, according to the settings specified. Use this number to determine if any more changes are required to dial this number correctly.


Click the WinFax PRO location you want to use when you are at this Norton Mobile Essentials location.


Click the WinFax PRO location you want to use when you are at this Norton Mobile Essentials location.


Click the WinFax PRO location you want to use when you are at this Norton Mobile Essentials location.


Lists the information that is updated in the selected WinFax PRO location when it is synchronized with Norton Mobile Essentials.


Lists the information that is updated in the selected WinFax PRO location when it is synchronized with Norton Mobile Essentials.


Lists the WinFax PRO locations you can synchronize with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, WinFax PRO switches to the appropriate location.

Click the WinFax PRO location you want to use when you are at this Norton Mobile Essentials location.


You can synchronize any WinFax PRO location with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, WinFax PRO automatically switches to the appropriate location. This saves you  time when you switch locations because you do not need change your WinFax PRO location.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Lists all of the locations set up in WinFax PRO. You can synchronize any location in this list with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, your WinFax PRO location is switched automatically to the one selected in this list.

In this list, click the WinFax PRO location you want to use when you are at this Norton Mobile Essentials location.


Lists all of the locations set up in WinFax PRO. You can synchronize any location in this list with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, your WinFax PRO location is switched automatically to the one selected in this list.

In this list, click the WinFax PRO location you want to use when you are at this Norton Mobile Essentials location.


To synchronize WinFax PRO with Norton Mobile Essentials, select the WinFax PRO location you want to use when you are at this location. Each time you log on to this location in Norton Mobile Essentials, WinFax PRO switches to the appropriate location.


You can synchronize any cc:Mail Mobile location with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, cc:Mail Mobile switches to the appropriate location. This saves you  time when you switch locations because you do not need to start cc:Mail Mobile and change your location in that program.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Lists all of the locations set up in cc:Mail Mobile. You can synchronize any location in this list with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, your cc:Mail Mobile location is switched automatically to the one selected in this list.

In this list, click the cc:Mail Mobile location you want to use when you are at this Norton Mobile Essentials location.


Lists all of the locations set up in cc:Mail Mobile. You can synchronize any location in this list with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, your cc:Mail Mobile location is switched automatically to the one selected in this list.

In this list, click the cc:Mail Mobile location you want to use when you are at this Norton Mobile Essentials location.


To synchronize cc:Mail Mobile with Norton Mobile Essentials, select the cc:Mail Mobile location you want to use when you are at this location. Each time you log on to this location in Norton Mobile Essentials, cc:Mail automatically switches to the locations selected below.


Click the DelFax PRO location you want to use when you are at this Norton Mobile Essentials location.


Click the DelFax PRO location you want to use when you are at this Norton Mobile Essentials location.


Click the DelFax PRO location you want to use when you are at this Norton Mobile Essentials location.


Lists the information that is updated in the selected DelFax PRO location when it is synchronized with Norton Mobile Essentials.


Lists the information that is updated in the selected DelFax PRO location when it is synchronized with Norton Mobile Essentials.


Lists the DelFax PRO locations you can synchronize with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, DelFax PRO switched to the appropriate location.

Click the DelFax PRO location you want to use when you are at this Norton Mobile Essentials location.


You can synchronize any DelFax PRO location with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, DelFax PRO automatically switches to the appropriate location. This saves you  time when you switch locations because you do not need to change your DelFax PRO location manually.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Lists all of the locations set up in DelFax PRO. You can synchronize any location in this list with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, DelFax PRO switches to the appropriate location.

In this list, click the DelFax PRO location you want to use when you are at this Norton Mobile Essentials location.


Lists all of the locations set up in DelFax PRO. You can synchronize any location in this list with Norton Mobile Essentials, so that when you log on to your Norton Mobile Essentials location, DelFax PRO switches to the appropriate location.

In this list, click the DelFax PRO location you want to use when you are at this Norton Mobile Essentials location.


To synchronize DelFax PRO with Norton Mobile Essentials, select the DelFax PRO location you want to use when you are at this location. Each time you log on to this location in Norton Mobile Essentials, DelFax PRO will automatically switch to the location selected below.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Closes this dialog and reverts the selected pcANYWHERE numbers.


Closes this dialog without reverting pcANYWHERE numbers.


If you want to revert your pcANYWHERE numbers back to non-TAPI format, select the numbers you want to revert and click OK.


If you want to revert your pcANYWHERE numbers back to non-TAPI format, select the numbers you want to revert and click OK.


If you want to revert your pcANYWHERE numbers back to non-TAPI format, select the numbers you want to revert and click OK.


Displays information about this conversion.


Displays information about this conversion.


Displays information about this conversion.


Displays information about this conversion.


Ensure the phone number is broken down properly into its various components.


Ensure the phone number is broken down properly into its various components.


Ensure the phone number is broken down properly into its various components.


Click this if you want to convert your pcANYWHERE phone numbers to standard Windows TAPI dialing.


Click this if you want to undo, or revert, pcANYWHERE phone numbers you have previously converted.


Specify whether you want to convert pcANYWHERE phone numbers to standard Windows TAPI format (dialing format).


Specify whether you want to convert pcANYWHERE phone numbers to standard Windows TAPI format (dialing format).


Displays information relevant to the selected tool.


Click this to display the System Check features.

Use the System Check feature to set up and run a series of diagnostic programs installed on your computer (including third party programs).


Click this to display the SpeedSave features.

Use SpeedSave to back up files to your network, to back up files to a floppy disk, or to download files you need for your trip.


Click this to display the Destination features.

Use the Destination feature to determine electrical and telephone adapter requirements for a specific location, before you get there.


Click this to display the Checklist features.

Use the Checklist feature to review a variety of guides (for example, hotels, airlines, rental car companies, and so on) provided with Before You Go. You can also set up your own Traveler's Checklist to help you remember all the things you need to do before you travel.


Closes Norton Before You Go.


Use Norton Before You Go to check your system, create backup files for important information, find out about your destination, and use a checklist to ensure you don't forget anything.


Displays a list of Norton diagnostic utilities installed on your computer. Check the programs that you want to run during the System Check routine.


Runs all "checked" programs in the list, in the order in which they appear.


Click this to add or remove items from the System Check routine.


Lists all files included in the selected backup profile. These are the files that Norton Before You Go backs up when you click Backup.


Click this to close this dialog.


In the drop-down list, click the name of the backup profile you want to use.

A backup profile includes a list of files you want to backup and the backup options you want to use.


Lists all files included in the selected backup profile. These are the files that Norton Before You Go backs up when you click Backup.


Click this to start the New Backup Profile wizard and to create a new backup profile.

A backup profile includes a list of files you want to backup and the backup options you want to use.


Deletes the selected backup profile.

A backup profile includes a list of files you want to backup and the backup options you want to use.


Click this to view or modify the properties of the selected backup profile.

A backup profile includes a list of files you want to backup and the backup options you want to use.


Click this to run the selected backup profile, create an archive .ZIP file, and store the archive in the specified location.

A backup profile includes a list of files you want to backup and the backup options you want to use.


Click this to restore previously backed-up files.

A backup profile includes a list of files you want to backup and the backup options you want to use.


Lists all files included in the selected backup profile. These are the files that Norton Before You Go backs up when you click Backup.


Click this to close this dialog.


The Checklist feature includes a variety of guides (for example, hotels, airlines, rental car companies, and so on) as well as a person travel checklist. In the drop-down list, click the guide you want to view.


Displays the contents of the selected guide or checklist. If a checklist contains a Web address, you can click the URL to try to connect directly to that Web site.


Click this to add a new item to the selected guide or checklist.


Click this to modify the selected item in the guide or checklist.


Removes the selected item from the guide or checklist.


Click this to print the selected guide or checklist.


The Checklist feature includes a variety of guides (for example, hotels, airlines, rental car companies, and so on) as well as a person travel checklist. In the drop-down list, click the guide you want to view.


In the drop-down list, click the name of the country you are planning to visit.


In the drop-down list, click the name of the country you are planning to visit.


In the drop-down list, click the name of the city you are planning to visit. If the city does not appear in the list, click the closest city. If all cities in the selected country use the same standards for equipment, <All Cities> appears in this list.


In the drop-down list, click the name of the city you are planning to visit. If the city does not appear in the list, click the closest city. If all cities in the selected country use the same standards for equipment, <All Cities> appears in this list.


Displays information about the electrical and telephone adapter requirements for this location. To connect to the TeleAdapt Web site to view or order this equipment, click the URL.


Click to start the New Location wizard and create a new location in Norton Location Controller based on this destination.


Click this to print the electrical and telephone requirements for this location.


Use this dialog to find out about the destination you are planning to visit.


Lists all programs included in the System Check routine.


Click this to add a program to the System Check routine.


Removes the selected program from the System Check routine.


Click this to view the properties of the selected program.


Closes the dialog and saves your changes.


Lists all programs included in the System Check routine.


Displays the name of the zip file used by this backup profile and the location where the zip file is archived. To specify another path and file name, type the necessary information in this field or click Browse to select it.


Click this to select a new location for this backup profile. When this dialog reappears, you can also change the name of the destination zip file.


Lists all files included in this backup profile. A check mark appears beside the files and folders included in the backup profile. To view the contents of a folder, click the plus sign (+) beside the drive letter.


Enable this option if you want to include subfolders in this backup profile. For example, if you select the directory C:\PROJECT in the Save To list and enable this option, Before You Go archives all files in C:\PROJECT, as well as the contents of all subfolders in C:\PROJECT.


Enable this option if you want to include program files in this backup profile (that is, files with the extension .EXE, .COM, .DLL, and .SYS). Depending on your requirements, you may only want to backup your personal data files (that is, files that are generated by a program). For example, if you are backing up your Microsoft Word directory, you may choose to back up only your Word documents—not Microsoft Word.


Enable this option if you want to compress files in this .ZIP archive.


Enable this option if you want to overwrite previous versions of files in an archive. For example, if you are backing up a proposal you have been working on each day, this option will overwrite yesterday's proposal with today's version.

Warning! If you are using Location Controller and you have enabled the time zone synchronization feature, be careful when backing up and restoring files with dates from other time zones.


Enable this option if you want Before You Go to alert you when SpeedSave is about to overwrite a file with the same name. We recommend you use this option in conjunction with the Delete Previous Backup File option in this dialog.


Closes this dialog and saves your changes.


Lists all files included in this backup profile. A check mark appears beside the files and folders included in the backup profile. To view the contents of a folder, click the plus sign (+) beside the drive letter.


Displays the name of the zip file used by this backup profile and the location where the zip file is archived. To specify another path and file name, type the necessary information in this field or click Browse to select it.


Displays the name of the current backup profile.


Displays the name of the current backup profile.


Use the options in this section to file-backup options for this backup profile.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Enable this option if you want Before You Go to alert you when SpeedSave is about to overwrite a file with the same name. We recommend you use this option in conjunction with the Delete Previous Backup File option in this dialog.


Closes this dialog without saving your changes.


Closes the dialog and saves your changes.


Closes the dialog without saving your changes.


Type a name for this new backup profile.


Type a name for this new backup profile.


Closes this message box.


Norton Mobile Essentials is saving the indicated file. Use the status indicator to monitor progress.


Norton Mobile Essentials is saving the indicated file. Use the status indicator to monitor progress.


Norton Mobile Essentials is saving the indicated file. Use the status indicator to monitor progress.


Closes this dialog and saves your changes.


Closes the dialog without saving your changes.


Enable this option if you want to include subfolders in this backup profile. For example, if you select the folder C:\PROJECT in the Save To list and enable this option, Norton Before You Go archives all files in C:\PROJECT, as well as the contents of all subfolders in C:\PROJECT.


Use the options in this section to specify instructions on how you want Before You Go to save files in this backup profile.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Enable this option if you want to compress files in this .ZIP archive.


Enable this option if you want to overwrite previous versions of files in an archive. For example, if you are using the SpeedSave feature to back up a proposal you have been working on each day, this option will overwrite yesterday's proposal with today's version.

Warning! If you are using Location Controller and you have enabled the time zone synchronization feature, be careful when backing up and restoring files with dates from other time zones.


Enable this option if you want Before You Go to alert you when SpeedSave is about to overwrite a file with the same name. We recommend you use this option in conjunction with the Delete Previous Backup File option in this dialog.


Enable this option if you want Before You Go to alert you when SpeedSave is about to overwrite a file with the same name. We recommend you use this option in conjunction with the Delete Previous Backup File option in this dialog.


Type the name of the program you want to add to the System Check routine.


Type the full path and file name of the program you want to add to the System Check routine. To select the program, click Browse.


Click this to select the program you want to add to the System Check routine.


Type the command line parameters in this field.


Closes the dialog and saves your changes.


Closes the dialog without saving your changes.


Type the full path and file name of the program you want to add to the System Check routine. To select the program, click Browse.


Type the command line parameters in this field.


Type the name of the program you want to add to the System Check routine.


Restores files according to the options specified.


Closes this dialog without saving the changes.


Use the options in this section to specify instructions for restoring files from a backup.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Click this option if you want to restore archived files to their original location on your computer. Remember that this option may cause Before You Go to overwrite files of the same name in the original location.

Warning! If you are using Location Controller and you have enabled the time zone synchronization feature, be careful when backing up and restoring files with dates from other time zones.


Click this option if you want to restore files in this archive to a location other than the original location. Use this option if you want to ensure you do not overwrite any files in the original location. Once the files have been extracted to another location on your computer, you can manually reconcile the differences and re-create the original directory.


Displays the location to which Before You Go extracts the files in this archive. To select another location, click the Browse button.


Click this to select the location for restoring the files in this backup.


Use the options in this section to specify which files you want to restore.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Click this option to restore only those files that are selected below.


Click this option to restore all files included in this backup profile (listed below).


Click this option to restore all files matching a certain criteria. Type the criteria in the field beside this option.


Type the criteria you want in this field. For example, to restore all Microsoft Word documents, type *.DOC in this field.


Enable this check box to prevent Before You Go from overwriting files that are newer than the files in the archive, or files that have not changed.


Lists all files included in the backup profile.


Enable this option if you want to keep the original file and folder structure for the files you restore.


Closes the dialog and saves your changes.


Closes the dialog without saving your changes.


Lists all files and folders in the selected directory.


Lists all directories of files that you can back up.


Lists all files and folders in the selected directory.


Lists all directories of files that you can back up.


Norton Mobile Essentials is scanning the listed file for viruses.


Displays the results of the scan.


Norton Mobile Essentials is scanning the listed file for viruses.


Norton Mobile Essentials is scanning the listed file for viruses.


Use this wizard to help you create a new backup profile.

Follow the instructions on your screen. For more information about a specific setting in this wizard, right click the appropriate setting and then click the What's This label that appears.


Use this wizard to help you create a new backup profile.

Follow the instructions on your screen. For more information about a specific setting in this wizard, right click the appropriate setting and then click the What's This label that appears.


Type a name for the backup profile.


Type a name for the backup profile.


Specify the types of files you want to include in this backup profile.


Specify the types of files you want to include in this backup profile.


Click this to include the contents of your personal documents folder (usually C:\MY DOCUMENTS).


Click this if you want to select the files and folders included in this backup profile.


Use the settings in this section to specify the types of files you want to back up.


Enable this option to include subfolders in this backup profile.


Enable this option to include program files in this backup profile.


Specify the types of files you want to include in this backup profile.


Specify where you want to store the archive that is created from this backup profile.


Specify where you want to store the archive that is created from this backup profile.


Click this to select the backup location.


Click this to save the archive file (.ZIP) on a floppy disk.


Click this to save this archive file (.ZIP file) on another drive on your computer or network.


In the drop-down list, click the appropriate path.


Closes the dialog and saves your changes.


Closes the dialog without saving your changes.


Lists all directories.


Select the files and folders you want to include in this backup profile. To select files, expand the folder by clicking the plus sign (+) and then check each item within the folder that you want to save.


Select the files and folders you want to include in this backup profile. To select files, expand the folder by clicking the plus sign (+) and then check each item within the folder that you want to save.


Closes the dialog and saves your changes.


Lists all items included in the selected checklist.


Click this to add a new item to this checklist.


Removes the selected item from this checklist.


Click this to view or modify the selected item.


Lists all items included in the selected checklist.


Displays the name of the selected item in the guide. To change the name, select the text in this field, and then type the new name. This is the name that appears in the guide list.


Displays a telephone number that is associated with this item. To change the telephone number, select the entry in this field, and then type the new telephone number. Remember to include the area code.


Displays a telephone number that is associated with this item. To change the telephone number, select the entry in this field, and then type the new telephone number. Remember to include the area code.


Displays a Web address (URL) that is associated with this item. To change the Web address, select the entry in this field, and then type the new address.

To ensure you have the correct Web address, test the URL in your Web browser and then copy and paste the URL into this field.


Displays a Web address (URL) that is associated with this item. To change the Web address, select the entry in this field, and then type the new address.

To ensure you have the correct Web address, test the URL in your Web browser and then copy and paste the URL into this field.


Closes the dialog and saves your changes.


Closes the dialog without saving your changes.


Displays the name of the selected item in the guide. To change the name, select the text in this field, and then type the new name. This is the name that appears in the guide list.


Displays a telephone number that is associated with this item. To change the telephone number, select the entry in this field, and then type the new telephone number. Remember to include the area code.


Displays a Web address (URL) that is associated with this item. To change the Web address, select the entry in this field, and then type the new address.

To ensure you have the correct Web address, test the URL in your Web browser and then copy and paste the URL into this field.


Type a name for this item. This is the name that appears in the checklist.


Type the full Internet Web address for this item. Use the following format:

http://www.symantec.com

To ensure you have the correct Web address, test the URL in your Web browser and then copy and paste the URL into this field.


Closes the dialog and saves your changes.


Closes the dialog without saving your changes.


Type the full Internet Web address for this item. Use the following format:

http://www.symantec.com

To ensure you have the correct Web address, test the URL in your Web browser and then copy and paste the URL into this field.


Type a name for this item. This is the name that appears in the checklist.


Type the full Internet Web address for this item. Use the following format:

http://www.symantec.com

To ensure you have the correct Web address, test the URL in your Web browser and then copy and paste the URL into this field.


Type the full Internet Web address for this item. Use the following format:

http://www.symantec.com

To ensure you have the correct Web address, test the URL in your Web browser and then copy and paste the URL into this field.


Type the full Internet Web address for this item. Use the following format:

http://www.symantec.com

To ensure you have the correct Web address, test the URL in your Web browser and then copy and paste the URL into this field.


Displays a list of files and folders included in this backup profile.


Displays a list of files and folders included in this backup profile.


Displays the name of the backup profile.


Displays the name of the backup profile.


Enable this option to run this backup profile when you click Finish.


Displays a list of files and folders included in this backup profile.


Displays a summary of the problem detected by Connection Doctor.


Click this for a complete diagnosis of the problem and step-by-step instructions on how to solve the problem.


Click this to ignore this problem and continue testing.


Click this to stop the test immediately.


Displays a summary of the problem detected by Connection Doctor.


In the drop-down list, click the test results you want to use for the comparison. This list contains all previously saved test results.


Displays a summary of the differences between the two tests. Click the first tab to see a comparison. Click the second tab to view the actual results from the previous test.


Displays a summary of the differences between the two tests. Click the first tab to see a comparison. Click the second tab to view the actual results from the previous test.


Displays a summary of the differences between the two tests. Click the first tab to see a comparison. Click the second tab to view the actual results from the previous test.


Displays a summary of the differences between the two tests. Click the first tab to see a comparison. Click the second tab to view the actual results from the previous test.


Displays a summary of the differences between the two tests. Click the first tab to see a comparison. Click the second tab to view the actual results from the previous test.


Displays a summary of the differences between the two tests. Click the first tab to see a comparison. Click the second tab to view the actual results from the previous test.


Displays a summary of the differences between the two tests. Click the first tab to see a comparison. Click the second tab to view the actual results from the previous test.


Displays a summary of the differences between the two tests. Click the first tab to see a comparison. Click the second tab to view the actual results from the previous test.


Closes this dialog.


Use this dialog to view the differences between two sets of test results, a previously saved set and your current test results. This may be helpful in troubleshooting your connection problems.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


In the drop-down list, click the test results you want to use for the comparison. This list contains all previously saved test results.


Closes this message box.


Displays all information that will be sent to the Symantec test computer during the Dialing test, if you enable the Send System Information checkbox.


Displays all information that will be sent to the Symantec test computer during the Dialing test, if you enable the Send System Information checkbox.


Displays all information that will be sent to the Symantec test computer during the dialing test, if you enable the Send System Information Check box.


Displays all information that will be sent to the Symantec test computer during the Dialing test, if you enable the Send System Information checkbox.


Stops the active test.


Displays helpful information about the Connection Doctor or to start the Interactive Troubleshooter. Use the Interactive Troubleshooter if the Connection Doctor tests did not resolve your problems.


Closes the Connection Doctor.


Click this to modify Connection Doctor options.


Lists all Norton Connection Doctor tests. The tests are divided into three categories: Computer, Modem, and Dialing.

While Norton Connection Doctor runs the test, status icons appear beside the tests to show you the outcome of the test. a magnifying glass indicates the test is in progress. A check mark indicates that the test was successful, an X indicates that the test failed. A circle with a slash through it indicates the test was canceled. A question mark indicates that there is more information that may or may not be problematic, depending on the nature of your connection problem. A small "i" with a circle around it indicates the status of the test.


Displays the status of the current tests.


Lists all Norton Connection Doctor tests. The tests are divided into three categories: Computer, Modem, and Dialing.

While Norton Connection Doctor runs the test, status icons appear beside the tests to show you the outcome of the test. a magnifying glass indicates the test is in progress. A check mark indicates that the test was successful, an X indicates that the test failed. A circle with a slash through it indicates the test was canceled. A question mark indicates that there is more information that may or may not be problematic, depending on the nature of your connection problem. A small "i" with a circle around it indicates the status of the test.


Click this to run all of the Connection Doctor tests. We recommend you use this option.


Click this to run all of the Connection Doctor computer tests.


Click this to run all of the Connection Doctor modem tests.


Click this to run all of the Connection Doctor dialing tests. The dialing test can connect to the Symantec test computer or any computer you specify and test the integrity of the connection.


Click this to compare your current test results with previously saved test results. This may be helpful in diagnosing what has changed in the meantime and what might be causing the problem.


Stops the testing process.


Starts the Interactive Troubleshooter.

If you cannot resolve your connection problems using Connection Doctor, you can use the Interactive Troubleshooter to identify what might be causing your connection problem and to view step-by-step instructions for fixing the problem.


Click this to set Connection Doctor options.


Closes Connection Doctor.


Lists all Connection Doctor tests. The tests are divided into three categories: Computer, Modem, and Dialing. To view test results, click the plus sign (+) beside a test item. The list expands to show the test results.

While Norton Connection Doctor runs the test, status icons appear beside the test items to indicate the results. Each icon respresents a result or problem.


Norton Connection Doctor tests your computer for problems. The tests are divided into three categories: Computer, Modem, and Dialing. To view test results, click the plus sign (+) beside a test item. The list expands to show the test results.

While Norton Connection Doctor runs the test, status icons appear beside the test items to indicate the results. Each icon respresents a result or problem.


Norton Connection Doctor tests your computer for problems. The tests are divided into three categories: Computer, Modem, and Dialing. To view test results, click the plus sign (+) beside a test item. The list expands to show the test results.

While Norton Connection Doctor runs the test, status icons appear beside the test items to indicate the results. Each icon respresents a result or problem.


Displays status information.


Norton Connection Doctor tests your computer for problems. The tests are divided into three categories: Computer, Modem, and Dialing. To view test results, click the plus sign (+) beside a test item. The list expands to show the test results.

While Norton Connection Doctor runs the test, status icons appear beside the test items to indicate the results. Each icon respresents a result or problem.


Norton Connection Doctor tests your computer for problems. The tests are divided into three categories: Computer, Modem, and Dialing. To view test results, click the plus sign (+) beside a test item. The list expands to show the test results.

While Norton Connection Doctor runs the test, status icons appear beside the test items to indicate the results. Each icon respresents a result or problem.


Norton Connection Doctor tests your computer for problems. The tests are divided into three categories: Computer, Modem, and Dialing. To view test results, click the plus sign (+) beside a test item. The list expands to show the test results.

While Norton Connection Doctor runs the test, status icons appear beside the test items to indicate the results. Each icon respresents a result or problem.


Click this list and specify a previous set of test results to use for comparison.


Click this list and specify a previous set of test results to use for comparison.


Click this option if you do not want to compare your test results.


Enable this option if you do not want to be prompted to compare your test results each time you start the Connection Doctor.


Closes the dialog and saves your changes.


Closes the dialog without saving your changes.


Use this dialog to compare today's Connection Doctor test results with the results from a previous test. This may be helpful in troubleshooting your connection problems.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Use this dialog to compare today's Connection Doctor test results with the results from a previous test. This may be helpful in troubleshooting your connection problems.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Specify what you want the Connection Doctor to do with today's test results.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


In the drop-down list, click the modem that you want to use in the dialing test.


Closes this dialog and saves your changes. The online Dialing test starts when you click OK.


Closes this dialog without saving your changes. The online Dialing test does not start when you click Cancel. If you want to start the test, click OK.


Click this option to use the Symantec test computer in the dialing tests.


Click this option to use the test computer you specify.


In the drop-down list, click the country in which the test computer resides.


Type the area code for the test computer's modem phone number.


Type the local phone number for the test computer's modem line.


In the drop-down list, click the Symantec test computer that you want to use. To minimize toll costs, we recommend that you pick the Symantec test computer nearest you.


In the drop-down list, click the Symantec test computer that you want to use. To minimize toll costs, we recommend that you pick the Symantec test computer nearest you.


Enable this option if you want Connection Doctor to send your system information with the test. To view the information that will be sent, click Details. This option is available only for the Symantec test computers.


Click this to view the information that Connection Doctor sends to the Symantec test computer when you enable Send System Information.


Connection Doctor tests for dialing problems by dialing a "test number". Use this dialog to specify how you want the Connection Doctor to test for dialing problems.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


In the drop-down list, click the modem that you want to use in the dialing test.


Use the options in this section to specify the test computer you want to use during dialing tests.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


In the drop-down list, click the country in which the test computer resides.


In the field, click the area code for the test computer's modem phone number.


In the field, type the local number for the test computer's modem phone number.


Click this option to use the Symantec test computer in the dialing tests. Using the Symantec test computers offers more features, such as testing for upload and download data quality. If you use an alternate test computer, the dialing test disconnects as soon as the other end answers.


Click this option to use another test computer that you specify.


In the drop-down list, click the Symantec test computer that you want to use. To minimize toll costs, we recommend that you pick the Symantec test computer located nearest you.


In the drop-down list, click the Symantec test computer that you want to use. To minimize toll costs, we recommend that you pick the Symantec test computer located nearest you.


In the drop-down list, click the country in which the test computer resides.


In the drop-down list, click the country in which the test computer resides.


In the field, click the area code for the test computer's modem phone number.


Type the area code for the test computer's modem phone number.


In the field, type the local number for the test computer's modem phone number.


Type the local phone number for the test computer's modem line.


In the drop-down list, click the saved test results you want to compare to. We recommend you use a Benchmark set of results.


Enable this option if you want to confirm this information each time the Connection Doctor starts.


Enable this option if you want to be prompted to save the test results each time you exit the Connection Doctor.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Use the options in this section to specify the test computer you wan to use during dialing tests.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Use this section to specify how you want to compare the results of this test.

For more information about a specific setting, click the What's This button [image] at the top of this dialog and then click the particular setting.


In the drop-down list, click the saved test results you want to compare to. We recommend you use a Benchmark set of results.


Displays important information about the task you are trying to perform. Follow the instructions on your screen.


Displays important information about the task you are trying to perform. Follow the instructions on your screen.


Click this option if your computer is operating problem free and you are not experiencing connection problems. The Connection Doctor will use these test results as a baseline against future tests.


Click this option to specify a name for the results of this test. We recommend you use the date and time of the test as the name.


Type a name for these test results. We recommend you use the date and time as the name.


Click this option if you do not want to save these test results.


Enable this option if you want Connection Doctor to prompt you to save test results after each testing session.


Closes the dialog and saves your changes.


Closes the dialog without saving your changes.


Use this dialog to save the results of today's Connection Doctor tests. The Connection Doctor saves the results in a .BMK file in your Norton Mobile Essentials installation folder (in the DATA subfolder).

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Use this dialog to save the results of today's Connection Doctor tests. The Connection Doctor saves the results in a .BMK file in your Norton Mobile Essentials installation folder (in the DATA subfolder).

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Use the options in this section to specify how you want to save the test results.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Closes this dialog.


Closes this dialog without saving your changes.


Closes Norton Mobile Essentials.


Starts the Before You Go tool.

Before you leave on a trip, use the Before You Go tool to help you prepare your laptop for connecting remotely. If you spend the time preparing your computer and your files for traveling, you will avoid problems caused by forgetting the documents you need, falling prey to viruses that sabotage your system, encountering incompatible phone and electrical outlets, and so on.


Displays the Modem Properties dialog from the Windows Control Panel.


Starts the Norton Location Controller tool.

 Location Controller tool is like preventative medicine for your laptop because it works by preventing connection problems before they occur. When you arrive at your destination, use Location Controller to set up a location that synchronizes your computer dialing instructions, printer settings, network connections, and so on.


Click this to change your current location.


Starts the Before You Go tool.

Before You Go can save you time when you are getting ready to travel with your laptop. By consolidating and streamlining common pre-travel tasks, you can get out the door faster and ensure you haven't forgotten anything.


Opens the Norton Mobile Essentials online help.

Use the online help to find information about how to use the Norton Mobile Essentials tools.


Starts the Norton Mobile Essentials Interactive Troubleshooter.

If you cannot resolve your connection problems using Connection Doctor, you can use the Interactive Troubleshooter to


Lists all locations that you have set up in Location Controller. If this is the first time you are using Location Controller, this list contains only the Default Location.

To specify your current location, click it in the drop-down list. To create a new location, click New.


Lists all locations that you have set up in Location Controller. If this is the first time you are using Location Controller, this list contains only the Default Location.

To specify your current location, click it in the drop-down list. To create a new location, click New.


Lists all locations that you have set up in Location Controller. If this is the first time you are using Location Controller, this list contains only the Default Location.

To specify your current location, click it in the drop-down list. To create a new location, click New.


Click this to start the New Location wizard and set up a new location in Location Controller.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Use this wizard to help you create a new location in Location Controller.

For more information about a specific setting on this panel, right click the appropriate setting and then click the What's This label that appears.


Use this wizard to help you create a new location in Location Controller.

For more information about a specific setting on this panel, right click the appropriate setting and then click the What's This label that appears.


Use this wizard to help you create a new location in Location Controller.

For more information about a specific setting on this panel, right click the appropriate setting and then click the What's This label that appears.


Type a name for the new location.


Type a name for the new location.


Use the options in this section to specify what type of settings you want to include in this location. If you set up only a few of these settings, you can add other settings at any time by modifying the location properties.

For more information about a specific setting in this dialog, click the What's This button [image] at the top of this dialog and then click the particular setting.


Enable this option to set up dialing instructions for this location.

Note: Any dialing settings you set up for this location are used only when the communications program you are using uses the Windows TAPI dialing standard.


Enable this option to set up a default printer for this location.


Enable this option to specify the network connections for this location.


Enable this option to create a StartUp group for the location. Programs and documents in the StartUp group open automatically when you are at this location.


Enable this option to adjust the Windows clock setting to the local time zone for this location.


Enable this option to set up a default Dial-Up Networking connection for this location.


Use the options in this section to help Location Controller identify your geographical location. Location Controller uses this information to determine how to dial domestic long distance numbers and international numbers when you are at this location.

For more information about a specific setting in this section, click the What's This button [image] at the top of this dialog and then click the appropriate setting.


Type the area code (or routing code) for this location. The area code is bolded in the examples below.

North American number:	1-987-555-1234

International number:	30-1-555-6789


Type the area code (or routing code) for this location. The area code is bolded in the examples below.

North American number:	1-987-555-1234

International number:	30-1-555-6789


In the drop-down list, click the country in which this location resides. Based on the country you select, Location Controller determines the country code for this location.


In the drop-down list, click the country in which this location resides. Based on the country you select, Location Controller determines the country code for this location.


Use the options in this section to tell Location Controller how to dial numbers when you are at this location.

For more information about a specific setting in this section, click the What's This button [image] at the top of this dialog and then click the appropriate setting.


Type the number you must dial to access an outside line for local calls when you are at this location. For example, many hotel telephone systems require you to dial an "8" to access an outside line to make a local call.

Follow the number with either a comma (,) or a "W". A comma instructs the modem to pause for a length of time before dialing the number. For most modems, this is two seconds. A "W" instructs the modem to wait until it receives a dial tone. Some modems do not support the "W" command, so check your modem documentation before using that command. If your modem does not support the "W" command, use one comma for each two-second interval you want to wait.


Type the number you must dial to access an outside line for local calls when you are at this location. For example, many hotel telephone systems require you to dial an "8" to access an outside line to make a local call.

Follow the number with either a comma (,) or a "W". A comma instructs the modem to pause for a length of time before dialing the number. For most modems, this is two seconds. A "W" instructs the modem to wait until it receives a dial tone. Some modems do not support the "W" command, so check your modem documentation before using that command. If your modem does not support the "W" command, use one comma for each two-second interval you want to wait.


Type the number you must dial to access an outside line for local calls when you are at this location. Follow the number with either a comma (,) or a "W". A comma instructs the modem to pause for a length of time before dialing the number. For most modems, this is two seconds. A "W" instructs the modem to wait until it receives a dial tone.

For example, many hotel telephone systems require you to dial an "8" to access an outside line to make a local call.


Type the number you must dial to access an outside line for long distance calls when you are at this location. For example, many hotel telephone systems require you to dial an "9" to access an outside line to make a long distance call.

Follow the number with either a comma (,) or a "W". A comma instructs the modem to pause for a length of time before dialing the number. For most modems, this is two seconds. A "W" instructs the modem to wait until it receives a dial tone. Some modems do not support the "W" command, so check your modem documentation before using that command. If your modem does not support the "W" command, use one comma for each two-second interval you want to wait.


Type the number you must dial to access an outside line for long distance calls when you are at this location. For example, many hotel telephone systems require you to dial an "9" to access an outside line to make a long distance call.

Follow the number with either a comma (,) or a "W". A comma instructs the modem to pause for a length of time before dialing the number. For most modems, this is two seconds. A "W" instructs the modem to wait until it receives a dial tone. Some modems do not support the "W" command, so check your modem documentation before using that command. If your modem does not support the "W" command, use one comma for each two-second interval you want to wait.


Use this dialog to tell Location Controller how to dial phone numbers when you are at this location.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Use this dialog to tell Location Controller how to dial phone numbers when you are at this location.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Enable this if you want to charge calls made from this location to your calling card. If you have already set up a calling card in Location Controller, its name appears to the right of this field. If you have not set up a calling card, Location Controller prompts you to do so when you enable this check box.

To use a calling card other than the one listed here, click Change.


Displays the name of the calling card that Location Controller will charge calls to. If this area appears blank, there are no calling cards set up in Location Controller. To set up a calling card or to select the calling card you want to use, click Change.


Click this to select the calling card you want to use from this location or to set up a calling card.


Enable this option if the phone line you will be using from this location uses a call waiting service.

Call waiting is a service provided by many phone companies. When you are speaking on the phone, this service notifies you of another incoming call with a special call waiting sound (usually a "beep"). You can choose to put your current call on hold to speak to the other caller, or you can continue your discussion and let the caller call back. This service may interrupt calls you make from this location.


Specify the dial prefix required to disable call waiting at this location. Type the prefix in the field or click it in the drop-down list. In North America, you can disable call waiting with the prefix *70 (that is, star 70). If you need assistance in determining the appropriate prefix, contact the local phone company.


Specify the dial prefix required to disable call waiting at this location. Type the prefix in the field or click it in the drop-down list. In North America, you can disable call waiting with the prefix *70 (that is, star 70). If you need assistance in determining the appropriate prefix, contact the local phone company.


Specify whether the phone line at this location uses touch tone dialing (DTMF) or pulse dialing. If you are not sure, check with the person who is responsible for the telephone system at this location (for example, the system administrator or the person at the hotel front desk).

For more information about a specific setting in this section, click the What's This button [image] at the top of this dialog and then click the appropriate setting.


Click this option if the phone line at this location uses touch tone dialing (DTMF). If you are not sure, check with the person who is responsible for the telephone system at this location (for example, the system administrator or the person at the hotel front desk).


Click this if the phone line at this location uses pulse dialing. If you are not sure, check with the person who is responsible for the telephone system at this location (for example, the system administrator or the person at the hotel front desk).


Use this dialog to specify which printer you want to use at this location. This feature minimizes the amount of re-configuration required to print from different locations by switching the default printer setting based on your current location.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Use this dialog to specify which printer you want to use at this location. This feature minimizes the amount of re-configuration required to print from different locations by switching the default printer setting based on your current location.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


In this drop-down list, click the printer you want to use at this location. If the printer you want to use does not appear in the list, click Add. To modify printer options, click the appropriate printer in the list and then click Properties.


In this drop-down list, click the printer you want to use at this location. If the printer you want to use does not appear in the list, click Add. To modify printer options, click the appropriate printer in the list and then click Properties.


Click this to install a new printer on your system.


Click this to remove the selected printer from your system.


Click this to modify options for the selected printer.


Use this dialog to specify the time zone setting for this location. Use this feature to automatically adjust your computer time settings based on your current location.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Use this dialog to specify the time zone setting for this location. Use this feature to automatically adjust your computer time settings based on your current location.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Enable this option if you want to synchronize the Windows clock with this location. This will update the Windows clock setting displayed in the Windows taskbar and the save time and date stamped on all files you save while you are at this location.


In the drop-down list, click the appropriate time zone.


In the drop-down list, click the appropriate time zone.


Use this dialog to specify which programs you want to start automatically when you log onto this location. This feature allows you to configure a Location Controller StartUp group based on your current location. The programs and documents in this group start in addition to those in your Windows StartUp group. Using this feature does not affect any settings in your Windows StartUp group.

This feature is useful, for example, if you typically work with the same documents or programs when you are at the office, but you do not need to use the same documents or programs when you are traveling.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Use this dialog to specify which programs you want to start automatically when you log onto this location. This feature allows you to configure a Location Controller StartUp group based on your current location. The programs and documents in this group start in addition to those in your Windows StartUp group. Using this feature does not affect any settings in your Windows StartUp group.

This feature is useful, for example, if you typically work with the same documents or programs when you are at the office, but you do not need to use the same documents or programs when you are traveling.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Lists all programs that will be added to your Location Controller StartUp group for this location. Each time you log onto this location, Location Controller starts these programs automatically.


Lists all programs that will be added to your StartUp group for this location. Each time you log onto this location, Location Controller starts these programs automatically.


Click this to add a program or document to the StartUp group for this location.


Removes the selected program or document from the StartUp group for this location.


Click this to change the properties for the selected StartUp item.


Type a name for this item. The name you type appears as the program shortcut name in the StartUp group for this location.


Type a name for this item. The name you type appears as the program or document shortcut name in the StartUp group for this location.


Type the path and file name that Location Controller needs to run to start this program. To select the path and file name, click Browse.


Type the path and file name that Location Controller needs to run to start this program or document. To select the path and file name, click Browse.


Click this to select the program or document you want to run.


In this field, type any command line parameters that you want added to the executable command when Location Controller runs this program or opens this document. For example, if you want to start Microsoft Excel and open a filed called MY SALES.XLS in your MY DOCUMENTS folder, type the following in this field.

- <path>\MY DOCUMENTS\MY SALES.XLS

Tip: Entering command line parameters can be tricky. We recommend that you test the command line parameter you enter in this field to make sure it works.


In this field, type any command line parameters that you want added to the executable command when Location Controller runs this program. For example, if you want to start Microsoft Excel and open a filed called MY SALES.XLS in your MY DOCUMENTS folder, type the following in this field.

- <path>\MY DOCUMENTS\MY SALES.XLS

Tip: Entering command line parameters can be tricky. We recommend that you test the command line parameter you enter in this field to make sure it works.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Use this dialog to specify which network drives you want to connect to when you log on to this location. This feature allows you to configure your network login script based on your current location. Use this feature if you connect to different network drives depending on where you are located. For example, when you are at the office you connect to the drive containing your email system post office, when you are away from the office this connection always fails.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Use this dialog to specify which network drives you want to connect to when you log on to this location. This feature allows you to configure your network login script based on your current location. Use this feature if you connect to different network drives depending on where you are located. For example, when you are at the office you connect to the drive containing your email system post office, when you are away from the office this connection always fails.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Lists all network drives that Location Controller will connect to when you log onto this location.


Lists all network drives that Location Controller will connect to when you log onto this location.


Click this to add a new network drive to your network login script for this location.


Removes the selected network connection from your network logon script for this location.


Click this to modify the properties of the selected network connection.


Enable this option if you want to log on to a Windows NT domain from this location. Type the name of the domain in the adjacent field.


Type the name of the Windows NT domain that you want to log on to from this location.


Enable this option if you want to log on to a Novell server from this location. Type the name of the Novell server in the adjacent field.


Type the name of the Novell Preferred Server you want to log on to from this location.


Lists all locations that you have set up in Location Controller. If this is the first time you are using Location Controller, this list contains only the Default location.

To specify your current location, click it in the drop-down list and then click the appropriate location. To create a new location, click New.


Lists all locations that you have set up in Location Controller. If this is the first time you are using Location Controller, this list contains only the Default location.

To specify your current location, click it in the drop-down list and then click the appropriate location. To create a new location, click New.


Lists all locations that you have set up in Location Controller. If this is the first time you are using Location Controller, this list contains only the Default location.

To specify your current location, click it in the drop-down list. To create a new location, click New.


Lists all locations that you have set up in Location Controller. If this is the first time you are using Location Controller, this list contains only the Default location.

To specify your current location, click it in the drop-down list and then click the appropriate location. To create a new location, click New.


Click this to start the New Location wizard and set up a new location in Location Controller.


Removes the current location from the location list. You cannot remove the Default Location.


In the drop-down list, click a drive letter for this network connection. Choose a letter that is not already in use by another connection on your network. If you choose a drive letter that is already in use, Location Controller will not connect to this drive properly.


In the drop-down list, click a drive letter for this network connection. Choose a letter that is not already in use by another connection on your network. If you choose a drive letter that is already in use, Location Controller will not connect to this drive properly.


In the field, type that path to the network drive you want to connect to. To select the path, click Browse.


In the field, type that path to the network drive you want to connect to. To select the path, click Browse.


Click this to select the network path you want to connect to.


Type the user name you want to use to log on to this network drive.


Type the user name you want to use to log on to this network drive.


Closes the dialog and saves your changes.


Closes the dialog without saving your changes.


In the drop-down list, click the calling card you want to use for this location. This list includes most popular calling cards.


In the drop-down list, click the calling card you want to use for this location. This list includes most popular calling cards.


Type your calling card Personal Identification Number (PIN) number. For security purposes, your PIN number appears on the screen as asterisks. If you make a mistake, erase the entry and start again.


Type your calling card Personal Identification Number (PIN) number. For security purposes, your PIN number appears on the screen as asterisks. If you make a mistake, erase the entry and start again.


Click this to set up a new calling card definition.


Removes the selected calling card definition.


Click this to specify the dial sequence required to charge domestic long distance numbers to this calling card.


Click this to specify the dial sequence required to charge international long distance numbers to this calling card.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Use the settings in this dialog to tell Location Controller your current geographical location. This information is used by Location Controller to dial properly.

For more information about a specific setting on this panel, right click the appropriate setting and then click the What's This label that appears.


Use the settings in this dialog to tell Location Controller your current geographical location. This information is used by Location Controller to dial properly.

For more information about a specific setting on this panel, right click the appropriate setting and then click the What's This label that appears.


In the drop-down list, click the country in which this location resides.


In the drop-down list, click the name of the city for this location. If the city does not appear in the list, click the closest city. In the drop-down list, click the country in which this location resides.


In the drop-down list, click the name of the city for this location. If the city does not appear in the list, click the closest city.


In the drop-down list, click the name of the city for this location. If the city does not appear in the list, click the closest city.


In the drop-down list, click the area code for this location.


In the drop-down list, click the area code for this location.


In the drop-down list, click the time zone for this location.


In the drop-down list, click the time zone for this location.


Location Controller automatically synchronizes dialing settings between all programs that use the Windows TAPI dialing standards. However, not all communications programs use Windows TAPI dialing standards. Use this dialog to synchronize location settings in non-TAPI communications programs you have installed on your computer.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Location Controller automatically synchronizes dialing settings between all programs that use the Windows TAPI dialing standards. However, not all communications programs use Windows TAPI dialing standards. Use this dialog to synchronize location settings in non-TAPI communications programs you have installed on your computer.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Lists all non-TAPI communications programs for which Location Controller will synchronize location settings.


Click this to add a new program to the list. When you add a program to the list, Location Controller will use the dialing settings you specify.

For example, if you synchronize your "office" location in WinFax, Location Controller will automatically switch the WinFax location setting to "office" whenever you log on to this location, regardless of the last location you used in WinFax. Synchronizing your non-TAPI programs with Location Controller saves you the time of manually switching locations and dialing settings in multiple programs.


Removes the selected program from the list.


Click this to view or modify the synchronization properties for the selected program.


Location Controller automatically synchronizes dialing settings between all programs that use the Windows TAPI dialing standards. However, not all communications programs use Windows TAPI dialing standards. Use this dialog to synchronize location settings in non-TAPI communications programs you have installed on your computer.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Starts the Before You Go tool.

Before You Go can save you time when you are getting ready to travel with your laptop. By consolidating and streamlining common pre-travel tasks, you can get out the door faster and ensure you haven't forgotten anything.


Starts Location Controller tool.

Location Controller automatically adjusts your computer settings to your new location. If you travel frequently, you can use Location Controller to conveniently change all your settings with one click. And if you plan on returning to a destination, you can save the location for future use.


Starts the Connection Doctor tool.

Connection Doctor helps you troubleshoot problems when you cannot connect. Use Connection Doctor to run automatic tests that diagnose the problem and display step-by-step solutions.


Displays the Modem Properties dialog from the Windows control panel.


Starts the LiveUpdate program.

Use the LiveUpdate program to download upgrades to the Norton Mobile Essentials software.


Starts the Norton Mobile Essentials Interactive Troubleshooter.

If you cannot resolve your connection problems using Connection Doctor, you can use the Interactive Troubleshooter to identify what might be causing your connection problem and to view step-by-step instructions for fixing the problem.


Opens the Norton Mobile Essentials online help.

Use the online help to find information about how to use the Norton Mobile Essentials tools.


Displays the Norton Port Monitor tool.

Use Port Monitor to obtain the status of the communications ports on your computer.


Click the tool you want to use.


Each row in this dialog specifies a component in the dial string. Enter the appropriate information and then proceed to the next row.

For more information about a specific setting in each row, click the [image] button at the top of the dialog and then click the appropriate setting.


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


If the option you specified in the drop-down list to the left requires you to specify a series of digits, this field is enabled. Enter the appropriate digits, and then specify a wait option, to the right.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Each row in this dialog specifies a component in the dial string. Enter the appropriate information and then proceed to the next row.

For more information about a specific setting in each row, click the [image] button at the top of the dialog and then click the appropriate setting.


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


If the option you specified in the drop-down list to the left requires you to specify a series of digits, this field is enabled. Enter the appropriate digits, and then specify a wait option, to the right.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Each row in this dialog specifies a component in the dial string. Enter the appropriate information and then proceed to the next row.

For more information about a specific setting in each row, click the [image] button at the top of the dialog and then click the appropriate setting.


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


If the option you specified in the drop-down list to the left requires you to specify a series of digits, this field is enabled. Enter the appropriate digits, and then specify a wait option, to the right.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Each row in this dialog specifies a component in the dial string. Enter the appropriate information and then proceed to the next row.

For more information about a specific setting in each row, click the [image] button at the top of the dialog and then click the appropriate setting.


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


If the option you specified in the drop-down list to the left requires you to specify a series of digits, this field is enabled. Enter the appropriate digits, and then specify a wait option, to the right.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Each row in this dialog specifies a component in the dial string. Enter the appropriate information and then proceed to the next row.

For more information about a specific setting in each row, click the [image] button at the top of the dialog and then click the appropriate setting.


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


If the option you specified in the drop-down list to the left requires you to specify a series of digits, this field is enabled. Enter the appropriate digits, and then specify a wait option, to the right.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Each row in this dialog specifies a component in the dial string. Enter the appropriate information and then proceed to the next row.

For more information about a specific setting in each row, click the [image] button at the top of the dialog and then click the appropriate setting.


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


If the option you specified in the drop-down list to the left requires you to specify a series of digits, this field is enabled. Enter the appropriate digits, and then specify a wait option, to the right.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Specify a wait option for the digits or dial sequence components specified on this row, and then proceed to the next row, if necessary.


Each row in this dialog specifies a component in the dial string. Enter the appropriate information and then proceed to the next row.

For more information about a specific setting in each row, click the [image] button at the top of the dialog and then click the appropriate setting.


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


In the drop-down list, click the option you want to use. If the option requires you to enter digits the field to the right will be enabled. If the option does not require you to specify a series of digits, the field will be disabled. Ensure you also specify a wait option, at the far right of this row.

The options in the Dial drop-down list specify the type of component that each row defines. The options include the following:

Digits – Specifies a series of numbers, or digits. These digits appear in the field immediately to the right, before the wait setting. Digits can include commas and other commands you typically use in dial sequences.

Destination Number (without area code) – Specifies the destination number excluding the area code. The destination number is obtained from your communication program from the place where you specify the number you are calling.

Destination Number (including area code) – Specifies the destination number including the area code for the number. The destination number and area code are obtained from your communication program from the place where you specify the area code and number you are calling.

Destination Area Code – Specifies the area code for the number you are calling. The area code is obtained from your communication program from the place where you specify the area code.

Destination Country – Species the country code for the number you are calling. The country code is obtained from your communication program from the place where you specify the country you are calling.

Card (PIN) – Specifies the Personal Identification Number (PIN or equivalent) for your calling card. This number appears on the previous dialog in the Calling Card Number field.

Following Digits are to be Tone – Specifies the following digits are to be entered as touch tones.

Following Digits are to be Pulse – Specifies the following digits are to be entered as pulse tones.

Flash – Specifies that a "flash" should be entered at this point in the dial sequence. A flash is used as a "hook flash".


If the option you specified in the drop-down list to the left requires you to specify a series of digits, this field is enabled. Enter the appropriate digits, and then specify a wait option, to the right.


Closes this dialog and saves your changes.


Closes this dialog without saving your changes.


Type a name for the new calling card definition. Typically, the name should be the same as the actual calling card you are setting up.


Type a name for the new calling card definition. Typically, the name should be the same as the actual calling card you are setting up.


Closes the dialog and saves your changes.


Closes the dialog without saving your changes.


Closes this dialog and saves your changes.


Closes the dialog without saving your changes.


Location Controller checks your computer for installed communications programs and then determines which communications programs support location synchronization. All programs that you can synchronize locations with appear in the list. To add a program to your synchronization list, click it and then click OK.


Location Controller automatically synchronizes dialing settings between all programs that use the Windows TAPI dialing standards. However, not all communications programs use Windows TAPI dialing standards. Use this dialog to select the which non-TAPI communications programs you want to synchronize with Location Controller.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Displays the status of the com port including if it is in use and which program is using it.


Closes this dialog and saves any changes you have made.


Use this dialog to set up a default location.


Use this dialog to set up a default location.


In the drop-down list, click the country for this location.


In the drop-down list, click the country for this location.


Type the area code for this location.


Type the area code for this location.


Type the prefix required to obtain an outside line for local calls.


Type the prefix required to obtain an outside line for local calls.


Specify what type of phone line you use at this location, either touch tone dialing (DTMF) or pulse dialing.


Click this if the phone line you are using at this location is a touch tone line.


Click this if the phone line you are using at this location is a pulse tone line.


Use this dialog to tell Location Controller which Dial-Up Networking connection to use when you are at this location.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


Use this dialog to tell Location Controller which Dial-Up Networking connection to use when you are at this location.

For more information about a specific setting in this dialog, click the [image] button at the top of the dialog and then click the appropriate setting.


In the list, click the Dial-Up Networking Connection you want to use at this location. If the connection you want to use does not appear in the list, click Add. To adjust the connection options, click the connection in the list and then click Properties.


In the list, click the Dial-Up Networking Connection you want to use at this location. If the connection you want to use does not appear in the list, click Add. To adjust connection options, click the appropriate connection in the list and then click Properties.


Click this to create a new Dial-Up Networking connection.


Click this to delete the selected connection.


Click this to modify options for the selected connection.


Enable this option to display a Windows Desktop shortcut for the selected connection when you are at this location.


Enable this option to use the selected connection when starting Internet Explorer from this location.


Enable this option to use the selected connection when starting Internet Explorer from this location.


Displays the network connection set up for this location.


Closes this dialog without saving your changes.


Displays the network connection set up for this location.


Type your network username and password in the appropriate fields.


Type your network password here.


ACT!

ACT! is the best-selling contact management software application from Symantec. It is used by professionals whose days revolve around their business contacts. ACT! helps individuals and workgroups to manage their business relationships more effectively and to increase their personal and team productivity. ACT! is the market leader in contact management, with over 1,000,000 users worldwide.


address

The delivery address of the individual to whom you are sending a message. Depending on the program, the address may be a name, a postal address, a voice number, a fax number, a pager number, an email address, or a Web page.


alias

An alternate name or address.

Typically, aliases are used in email address books. When you add an entry to your email address book, you can often specify the recipient’s name (alias) as well as the recipient’s email address. This allows you to address messages by typing the recipient’s name (for example, Antonio Andrande) instead of their email address (for example, aandrande@abc.com). When you send the message, your email system reads the alias and replaces it with the appropriate email address.


American Standard Code for Information Interchange (ASCII)

A standard code consisting of 7 data bits (or binary values) per character. Letters, numbers, and special characters (for example, $,ÿ,#, %) are represented by different ASCII codes. The ASCII character set represents 96 printable characters and 32 non-printable control characters.


Application Program Interface (API)

A set of computer routines provided with a program that act as an interface with which other programs can communicate.


attachment

Any document that is sent as a message or a component of a message.


audio file

A digital sound file often stored in .WAV format.


 automatic receive

A feature for automatically answering incoming calls. Using this feature, you can receive messages while you are working in other programs or when you are away from your computer.


backup

A copy of a program or data file made for protection in case the original is destroyed.


baud

A unit of transmission speed. The speed in baud represents the number of discrete signaling elements transmitted in one second.


binary

A numbering system that is used by computers for data storage. Binary numbers are stored as a series of 0s and 1s. Each 0 or 1 is referred to as a bit.


binary file

A file containing data in binary format. This term is usually used for files containing codes that are not part of the ASCII set.


Binary File Transfer (BFT)

A type of fax communication used to send actual data files to a recipient instead of fax image files. To send binary files instead of fax images, your fax device, hardware, and modem must support it.


bit

An abbreviation for binary digit. The smallest unit of information used by computer systems. A bit is either “on” or “off” and represents the values 1 or 0, respectively.

A series of 8 bits is called a byte. ASCII characters are represented as one byte.


bitmap (.BMP)

1	An image formed by patterns of small screen dots (pixels).

2	A Windows graphics file format (.BMP).


Bits Per Second (BPS)

A measure of data transmission speed.


buffer

A device for temporary data storage.


bulletin board system (BBS)

A modem equipped computer system that allows dial-up users to download or to upload information or send messages to the BBS site.


busy signal

The sound you hear when the phone number you are trying to dial is busy.


byte

Eight bits, which are treated as one unit of information. In your computer, numbers and characters are represented as bytes.


call answer

A service provided by many phone companies. If you subscribe to a call answering service from you telephone company, you likely have a phone with a light on it. When a new message is left in your voice mailbox, the light flashes and a fast, rapid dial tone sounds on the line until the message has been listened to.


call discrimination

The ability of a communications program to identify the call type (fax, data, or voice) when answering the phone and to switch into the mode required to receive that type of message.


call progress

The status of an incoming or outgoing call.


call screening

A telephony feature that allows you to hear a caller leaving a voice message. You can then decide if you want to pick up the call or let the caller continue leaving the message.


Calling Station Identifier (CSID)

Information that identifies the sending fax device to the receiving fax device. This identifier appears on faxes and electronically to the receiving fax device.


Caller ID service

A service provided by many phone companies. The Caller ID service displays the caller’s phone number on your phone display panel. In some areas, the caller’s name is also displayed.


Call Waiting service

A service provided by many phone companies. When you are speaking on the phone, this service notifies you of another incoming call with a special call waiting sound. You can choose to put your current call on hold to speak to the other caller, or you can continue your discussion and let the caller call back.


Distinctive Ring service

A service provided by many phone companies. This service causes your phone to use different ring tones for the same, single phone line. Typically, you may subscribe to this service if you want to use a single phone line, but give out different phone numbers for voice calls and faxes. You can then detect which calls are voice and which calls are faxes, based on how your phone rings.

If you subscribe to a Distinctive Ring service and this feature is supported by your communications program and your modem, you must set it up in Windows.


Carrier Detect (CD) signal

A signal from a modem to a computer to indicate a successful connection with a modem on another computer. Also known as Data Carrier Detect (DCD).


cellular

A short-wave analog transmission technology that connects mobile phones to the phone system through a local transmitter. In urban areas, transmitters cover a geographic range called a cell. As a mobile phone user moves through different cells, the phone signal is passed from one transmitter to the next.


Class 1

A modem standard in which the computer does most of the protocol work and image generation, while the modem handles only the basic modulation and asynchronous data conversion. Compare to Class 2.


Class 2 / Class 2.0

A modem standard in which the modem does most of the protocol work, while the computer manages the session and provides image data in the appropriate format. Compare to Class 1.


client

A computer or program that you use to access data or services from a server. The client program is designed to work with a corresponding program installed on the server.


COM port

Serial communications port. A port is the physical connection through which data is transferred to and from a modem. COM1, COM2, COM3, and COM4 are port names used to represent physical devices on your computer.


Communicating Applications Specification (CAS)

An Application Programming Interface (API) for fax devices developed by Intel and DCA and tied to Intel and MS-DOS architecture.


compression

The process of reducing the total size of data by converting it to a more compact format. Compression is used to conserve disk space and decrease data transmission time between modems.


COMREC

Command received.


conventional memory

Basic memory found on all computers. On IBM PC-compatible computers, the first 640K of RAM that is used by programs running under MS-DOS.


cover page

The first page of a fax, typically used to identify the sender, recipient, number of pages included in the fax, and a brief description of the contents of the fax.


Data Terminal Ready (DTR) signal

A signal from a computer to a modem indicating that the data terminal (computer) is ready to receive data. It is used to force the modem to hang up from a remote station.


database

A pool of data stored in files or sets of files. Different kinds of databases store data using different data formats.


dBASE

A database management program for personal computers.


DCN

Disconnect.


DCS

Digital command signal.


deep sleep mode

A power management feature of some notebook computers, whereby the notebook “awakens” from inactivity to transmit data for your communications program. After a specified time, the notebook goes back to sleep.


default

The option that a program automatically selects if you do not specify one yourself.


device

A component unit of a computer. Devices include printers, keyboards, disk drives, modems, and other components.


dial prefix

A series of digits or characters that preface a phone number. .

Typically, you may need to specify a dial prefix if your PBX (Private Branch Exchange) office system requires you to dial the prefix “9” to get an outside line or to disable phone company services such as call waiting.


dial sequence

All the components (or actions) required to dial a phone number. A basic dial sequence may include the country code, area code, and local number. A more elaborate dial sequence may also include dial prefixes, suffixes, pauses while you wait for a dial tone, service access numbers, and so on (for example, the dial sequence required by your calling card).


dial suffix

A series of digits or characters that follow the phone number.

For example, some PBX office systems require you to add a personal identification number to the end of your dial sequence for billing/tracking purposes.


dial tone

The sound you hear when you pick up the phone.


directory

1	A list of files in a location of a disk.

2	A subsection of a disk containing a group of files.


driver

Software used to control hardware devices such as scanners, printers, and modems.


Dual Tone Multiple Frequency (DTMF)

Touch tone dialing.


electronic mail (email)

Messages sent from one computer to another through phone lines or a local area network (LAN).


email system

A network program that uses electronic communications media to send and receive messages.


encrypt

To encode or lock a message so that only the intended recipient can view it. To view the message, the recipient must decrypt it.


EOF

End of file.


EOM

End of message.


EOP

End of procedure.


Error Correction Mode (ECM)

Available only with Class 1 modems, this mode sends and receives perfect data by eliminating transmission noise and other image defects.


Ethernet

A local area network protocol jointly developed by Digital Equipment Corp., Intel Corp., and Xerox Corp. Ethernet transfers data at a rate of 10 megabits per second using a baseband communication method.


Expanded Memory (EMS)

EMS is installed on a computer and managed by an expanded-memory manager. Some programs may use EMS in addition to the 640K of conventional memory.


export

To save information in a different file format so that other programs can read it.


fax

A communication medium using phone lines to transmit digitized images.


fax image

Any image or document that has been prepared for faxing.


Fax On Demand

A telephony system that allows callers to retrieve faxes stored on your computer.


file association

A file extension that is linked to a Windows program. Usually a file extension is associated with the program that created it. For example, Microsoft Word documents use the .DOC file extension.


firmware

Modem software.


flow control

A means by which a computer or device that is receiving data can command the computer or device that is sending the data to suspend and resume sending. Typical means of flow control are XON/XOFF and hardware handshaking.


folder

1	A list of files in a location of a disk.

2	A subsection of a disk containing a group of files.


font

A particular combination of typeface, point size, and style. For example, one font could be 14 point Arial bold, while another could be 10 point Arial italic.


forward

Sending a message you have already sent or received to a new recipient.


front end

Software that provides users with access to features in another program. A front end is often an interface for a program that is less user-friendly.


FTT

Failure to Train.


greeting

A message callers hear when they access a telephony system.


group

A distribution list of recipients.


Group 3

A CCITT (International Telegraph and Telephone Consultative Committee) compression algorithm widely used for the fax transmission protocol.


handset

The part of the phone that includes the mouthpiece and earpiece.


header

The area at the top of each fax page you send, reserved for information such as the date of transmission, sender’s name and number of pages. Also called a “fax header”.


I/O

Input/Output. The term is usually used when describing the flow of data to and from computer devices.


interface

1	The presentation of the software with which a user communicates with a program.

2	The interconnection between two pieces of computer hardware.


import

To read a document that was created in another program.


.INF files

A modem configuration file that contains settings for your modem. These configuration files come with your modem.


Internet

An "internet" (lowercase i) is a collection of networks linked by a set of routers which allow them to function as a single, large virtual network. The Internet (uppercase I) is the largest internet in the world made up of large national backbone networks plus regional and local campus networks all over the world.


Internetwork Packet eXchange (IPX)

Netware protocol similar to IP (Internet Protocol) that allows communications in a Novell NetWare network.


Interrupt Request (IRQ)

A signal from a device requesting that the computer temporarily stop what it is doing to handle another task. A device sends an IRQ when it is ready to send or receive more data.


justify

To align text along the left margin, the right margin or both margins of the text box.


laptop computer

A portable computer that is small enough and light enough to hold on your lap. Compare to Notebook Computer.


local modem

The modem attached to your computer. Compare with shared modem.


Local Area Network (LAN)

Computers and devices connected together to share information and hardware within a limited area, usually a single building.


location

The place where you are calling from and the associated dialing options.


macro

A type of shortcut that automatically performs a series of commands.


mailbox

A storage location for messages.


message priority

An indicator of the importance of a message. High priority indicates a message that is important or urgent. Low priority indicates a message that is not urgent [image] the recipient can read it at a convenient time.


message status

An indicator of whether or not a message has been read. New (or unread) messages usually appear in bold in the message list. Read messages appear in regular text.


Messaging Application Programming Interface (MAPI)

A Microsoft application programming interface for sending email across a local area network.


Message Handling System (MHS)

A proprietary messaging system for sending email created by Novell.


modem

An abbreviation for MOdulator - DEModulator.

A peripheral device attached to your computer that connects your computer to a phone line. Modem software (such as WinFax or pcANYWHERE) converts data stored on your computer (for example, fax image files or data files) into sound so that your modem can transfer the data, via the phone line, to another computer.


Modified Huffman compression (MH)

The basic form of Group 3 fax image compression.

Also called “1D compression”.


Modified Modified Reed compression (MMR)

A two-dimensional fax image compression format that compresses whole pages at a time. This method of compression requires ECM to send reliably.


Modified Reed compression (MR)

A two-dimensional fax image compression format.

Also called “2D compression”.


multimedia

Describes hardware or software that can manipulate or support various types of data, including text, graphics, sound, animation, and video.


Multi-page signal (MPS)

Multi-page signal.


negotiating

Communication between two modems to establish compatibility between the two devices.


NetBIOS/NetBEUI

Software that allows a computer to communicate with other computers and devices on a local area network.


NetWare

A series of network operating systems and related products made by Novell.


network

A computer system in which resources are shared among multiple computers.


Network Asynchronous Services Interface (NASI)

Network protocol that allows users to share modems through a network.


Network Communications Services Interface (NCSI)

Network protocol that allows users to share modems through a network.


network device

A computer, printer, modem, or other physical entity connected to a network.


network login

A security feature of your network. To gain access to your network, you must log on using a valid user name and password.


network operating system

The software used on a local area network that integrates the network’s hardware. The network operating system is made up of file server software and workstation software. It establishes and maintains the connections between workstations and servers.


node

Any network device that has an address on the network.


notebook computer

A portable computer that weighs less than six pounds and can fit in a briefcase.


Norton Mobile Essentials

Norton Mobile Essentials is a collection of tools from Symantec for your laptop computer that helps you stay connected anywhere and anytime [image] whether you are connecting to the Internet, to your remote office, to send faxes, and so on. If you use each tool at the appropriate time, you can dramatically reduce the number of connection problems you experience when you’re on the road.


Norton Utilities

Norton Utilities is a collection of tools from Symantec that provides industry-leading crash protection, background problem-solving, basic virus repair, and online updates.


Norton AntiVirus

Norton AntiVirus (NAV) 4.0 from Symantec is a software application that automatically protects you against today's viruses and tomorrow's unknown viruses. It covers all possible sources of infection, including the Internet, floppy disks, email attachments, shared files, and networks.


Novell

A company that specializes in network software. Novell develops NetWare.


NSF header

Non-standard format header.


Object Linking and Embedding (OLE)

A technology developed by Microsoft to allow Windows users to incorporate text and objects created in other programs into the current document.


patch

A file that is used to update a program. Patches are usually created to fix minor software problems that are discovered after the program has been released.


pcANYWHERE

Symantec's remote computing software that allows you to access data and software applications from your office computer while you are working at a home computer or at a laptop computer.


peer-to-peer network

A local area network that does not have a central server. Each workstation in this type of network has equal function.

Also called a “distributed network”.


Personal Identification Number (PIN)

A number that is used as a security password.


Personal Information Manager (PIM)

A software program used to manage messages and contact information such as Lotus Organizer.


phonebook

An electronic directory of recipients for messages.


pica

In typography, a unit of measure that equals approximately one-sixth of an inch or 4.2 millimeters.


pixel

The smallest picture element that can be displayed on the screen.


plug and play

Hardware or software that, after being installed (“plugged in”), can immediately be used (“played with”), as opposed to hardware or software which requires configuration.


port

The physical connection through which data is transferred into and out of a computer. Modems transfer data through serial ports.


procedure interrupt (PRI-Q)
PRI-Q

Procedure interrupt.


Private Branch Exchange (PBX)

A phone system that many offices have, allowing extensions for each phone, and a connection to the main phone system.


program

Computer software that you interact with or use to perform a task or function, such as word processing, spreadsheet, accounting, email, or fax software.

Also called an “application”.


protocols

A standard set of rules governing information flow in an electronic communication system.


proxy server

A server that provides access to files on slower servers using a cache. The proxy server stores a copy of files on the slower servers so that they are more readily available to network users.


pulse dialing

A type of phone dialing that uses changes in voltage to indicate each number. Compare with touch tone dialing.


queue

A waiting list of items that are ready to print.


Random Access Memory (RAM)

Memory in which data is temporarily stored for processing.


receipt notification

An alert to inform you that you have received a new message.


recipient

The person or group to whom you are sending a message.


registry

Windows 95 system files that store settings for hardware and installed software as well as individual user preferences.


Response received (RSPEC)

Response received.


Rich Text Format (RTF)
Rich Text Format (.RTF)

A file format that defines formatting instructions for a document.


right click

To click the right mouse button.

When you right click, a right click menu appears with options available for the area where you clicked the mouse.


scanner

A device that works like a photocopier to convert paper documents or images such as photographs into computer graphics files.


server

A network computer which provides services to client computers in the network.


shared modem

A fax modem connected to a network fax server which is available to other users on the network.

Also called a “remote modem”.


sound card

A computer expansion board for recording and playing sound. You can use a sound card to record and play voice recordings. Some voice modems include sound card capabilities.


speaker phone

A phone that includes a built-in speaker and microphone.


StartUp group

A Windows program group. Whenever you start Windows, Windows automatically starts all programs included in the StartUp group.


station

A computer attached to a network.

Also called a “workstation”.


status bar

An information line at the bottom of a program window that displays information messages.


subfolder

A lower level folder that you create beneath a top-level folder for organizing files and documents.


system files

Configuration files related to the computer setup. Typically, the following files are included in this category:

WIN.INI

AUTOEXEC.BAT

CONFIG.SYS


Tagged Information File Format (TIFF)
Tagged Information File Format (.TIFF)

A bitmapped graphic format used for images.


TalkWorks

The voice messaging component of WinFax. You can use TalkWorks to set up a voice mail system on your computer.


telephony

Describes the use of phone communications technology in computers, such as expansion boards that combine voice modem and sound card capabilities.


Telephony Application Program Interface (TAPI)

An application program interface developed by Microsoft and Intel so 32-bit programs could standardize the way telephony programs communicate with modems.


Terminate and Stay Resident (TSR) program

A TSR always stays in a computer’s memory and can be activated by a keystroke.

Also called a “memory resident program”.


Token Ring

A type of local area network with a ring topology. Workstations communicate by passing “tokens” from one station to another.


touch tone dialing

A type of phone dialing that uses specific sound frequencies to indicate each number.

Also called “Dual Tone Multiple Frequency (DTMF)”.

Compare with pulse dialing.


training

The process by which a pair of modems determine the relative quality of the phone connection. The modems reduce speed until the detected error rate falls to an acceptable level.


training check (TCF)

Training check.


Transmission Control Protocol/Internet Protocol (TCP/IP)

A set of protocols for Layers 3 and 4 of the seven-layer OSI (Open Systems Interconnection) network model. Developed for the Department of Defense to link disparate computers. It is now a popular communications protocol for multi-platform networks.


Twain

An industry standard for controlling imaging devices such as scanners. Twain-compliant software programs and hardware imaging devices can communicate directly with each other.


Upper Memory Block (UMB)

Upper memory blocks (UMB) are commonly referred to as the DOS High Memory. UMB is located in the unused part of the upper memory. Memory management programs create and/or manage the UMB. Programs make use of the UMB, which in turn frees up, or releases more conventional memory.


Unimodem
Unimodem V

A Microsoft standard for connecting programs to your modem under Windows 95.


upgrade

To update a program by replacing it with a newer version of the software.


Vendor Independent Messaging (VIM)

An email application program interface developed by Lotus, Apple, Novell, and Borland, offered as a standard, so that programs can share data and back-end services.


voice messaging

A phone communication system for sending, retrieving, playing, and storing voice messages. Voice messaging works like an electronic answering machine system.


volume control

A feature for adjusting the volume of sound on your computer.


wave file (.WAV)

Digitized sound files with the extension .WAV.


Windows NT

Microsoft's 32-bit operating system with built-in networking capabilities.


WinFax PRO

The best selling faxing program from Symantec.


World Wide Web (WWW or "the Web")

A collection of sites on the Internet that provide access to information using a visual interface that incorporates color, graphics, hypertext, and multimedia functions. Organizations or individuals who create Web sites (also referred to as "home pages" or "Web pages") are accessed by using a Web browser program to access their unique Web addresses, known at "URLs" (Uniform Resource Locators).

The World Wide Web is an extremely popular way to travel, or "surf", the Internet. Using your mouse, you can point and click on highlighted words or elements in the Web's visual interface to travel from site to site. On the Web, you can find information about subjects that interest you, read articles from Web-based magazines or learn about products for sale.


16-bit programs

Programs developed for Windows 3.x and earlier were written in a 16-bit format. Because 16-bit programs cannot “share” a modem with other programs, you should have only one program running at any time, that being the program you want to use. Also, because 16-bit programs do not utilize the Windows TAPI dialing feature (standard in Windows 95 or later), you cannot use Location Controller to handle the dialing done from a 16-bit program. All settings normally handled by Location Controller must be done through the 16-bit program, if that program offers those features.


32-bit programs and TAPI programs

Programs developed for Windows 95, Windows NT, and Windows 98 are written in a 32-bit format. What is significant to note about these programs is that they often utilize the 32-bit dialing standards in Windows, called TAPI (Telephony Application Programming Interface). If your program is TAPI compliant, it can make use of Windows dialing locations. When your TAPI program dials a number, it compares the number you enter with the information you have specified for your current location.