═══ 1. General Help ═══

The OS/2 Corrective Service Facility is a utility program that applies 
corrections (service) to the OS/2 operating system and other OS/2 products.  It 
updates files in a set of directories associated with each selected product 
within a CSD package. 

The main window contains a list of products found on the system that are 
eligible for service.  Select those products you want to be serviced by 
highlighting the appropriate entries in the Products list.  All eligible 
products are initially selected. 

When all selections have been made, click on Service to start the service 
process.  If you would like to change to backed up, archived, or uncommited 
products, click on Change product list. 

Note:   You will not be able to end the service process after you have pressed 
OK on the service panel. 


═══ 2. Application in Use ═══

The Corrective Service program has encountered a file that is in use and cannot 
be updated. 

Close the indicated application and restart Service. 

If you are unable to close the application, shut down your system.  Place the 
first Corrective Service Diskette in the A: Drive and reboot your machine using 
Ctrl-Alt-Del. 


═══ 3. Updating Files ═══

The Updating Files window shows the current file being serviced and the 
approximate percentage of the service that is complete. 


═══ 4. Insert Diskette ═══

Insert the indicated diskette into drive A.  Then, press 'Enter' or OK to 
continue.  If there is no diskette in drive A or the wrong diskette is in drive 
A when you select OK, a warning beep will sound and the window will remain 
open. 


═══ 5. Service Permission ═══

A read-only, hidden, or system file has been encountered that should be 
serviced. 

If you do not replace this file, your system will not be at the same corrective 
service level. 


═══ 6. Service Permission Verification ═══

Select OK to prevent the indicated file from being serviced. You should only 
select OK if there is a known reason for not servicing the file. 

Select Cancel to service the indicated file. 


═══ 7. Newer File Service Permission ═══

The indicated file to be serviced has a date later than the new file on the 
corrective service diskettes. 

Select OK to service the file. 

Select Cancel only if there is a known reason for not servicing the file. 

If you select Cancel, this file will not be at the same corrective service 
level as the rest of the files for this product. 


═══ 8. Corrective Service Facility Logfile ═══

The logfile is a cumulative service history.  You may browse the actions. The 
logfile contains information about the products that are being updated.  The 
end of the file contains the most recent actions and may contain error 
messages. 

Select Cancel to return to the error window. 


═══ 9. Corrective Service Facility Fatal Error ═══

An error has occurred that prevents the Corrective Service Facility from 
continuing. 

Select Display Logfile to view the service history. 

Depending on the error, an Exit button may be displayed.  If this button is 
displayed, it may be used to exit the service process. 


═══ 10. Corrective Service Facility Error ═══

An error has occurred that prevents the Corrective Service Facility from 
continuing. 

Correct the problem and select Retry. 

Depending on the error, an Exit button may be displayed.  If this button is 
displayed, it may be used to exit the service process. 


═══ 11. Corrective Service Facility Error ═══

An error has occurred that prevents the Corrective Service Facility from 
continuing. 

Correct the problem and select Retry or select Cancel to end the indicated 
operation. 

Depending on the error, an Exit button may be displayed.  If this button is 
displayed, it may be used to exit the service process. 


═══ 12. Corrective Service Facility Error ═══

Select Yes if you wish to perform the specified operation. Otherwise, select 
No. 


═══ 13. Wait ═══

The Wait window is displayed while lengthy operations are being performed. The 
window will be removed when the operation is complete. 


═══ 14. Access Control List protected file ═══

The Corrective Service program has encountered an Access Control List- (ACL) 
protected file and cannot be updated. 

Exit the Corrective Service Facility, and contact your system administrator for 
more information.  The Corrective Service Facility  cannot update your system 
until the ACL-protected file has been released. 


═══ 15. Checksum Error Dialog Box ═══

A file has been encountered that is not at the original corrective service 
level.  To apply this service pack, all files must be at the prerequisite 
level. Please ensure that your system is at the prerequisite level before 
applying service. 

You must replace this file with the original file provided on the installation 
diskettes for the product. 


═══ 16. Service Dialog Box ═══

A listing of the products that you have previously selected are displayed under 
Products.  Enter the necessary paths in the Archive and Backup fields. 

 Product 
      This field lists the product name, level, and the path on which the 
      product is located.  The base level is always shown.  If service has been 
      applied, then the service level will be listed to the right of the base 
      level and will be enclosed in parentheses.  This field is for viewing 
      purposes only. 

 Archive 
      Use this field to enter the required archive path if the product is being 
      serviced for the first time.  If the product has previously been 
      serviced, the archive path will be protected.  The archive path can only 
      be altered using Redirect. 

 Backup 
      Use this field to enter the backup path for each product listed.  If the 
      product is being serviced for the first time, you will not be able to 
      enter a backup path.  This is because the archive and backup are the same 
      thing at this point.  If the product has previously been serviced, the 
      backup path is optional.  Specifying a backup path for a previously 
      serviced product will result in the deletion of the previous backup, if 
      one exists. 

 Select OK to perform the service, or Cancel to return to the previous window. 


═══ 17. Backout Service Dialog Box ═══

In performing a Backout, you are backing out to a previous fix-level backup or 
the last base-level archive of the product. 

 Products 
      This field lists all the selected products available for Backout. This 
      field can only be viewed. 

 Target Level 
      This field lists the target levels for each product.  The target level is 
      the level to which you would back out to (previous backup or base level). 
      This field can only be viewed. 

 Select OK to perform the backout, or Cancel to return. 


═══ 18. Commit Service Dialog Box ═══

In performing a Commit, you are committing a product at its current level and 
removing the ability to backout.  The archive is not affected unless you are 
committing a service pack.  For example, if you are completely satisfied with a 
product at its current level, you would want to commit this product. 

 Product 
      This field lists all of the selected products available to commit. This 
      field can only be viewed. 

 Archive Level 
      This field lists the archive level for each product.  The reference to 
      this directory will be removed after you commit.  This field can only be 
      viewed. 

 Backup Level 
      This field lists the backup level of each product.  All backups will be 
      deleted after you commit.  This field can only be viewed. 

 Select OK to commit, or Cancel to return. 


═══ 19. Redirect Service Dialog Box ═══

Redirecting an archive alters the reference to the location of your archive 
directory.  Using redirection would facilitate consolidation of archive 
directories onto a network drive.  You can only redirect the archive of a 
particular product to a new path if the archive exists at the new path for the 
same system level and for all files that were in the original archive.  The 
system level and file lists are compared and verified.  Failure of a match in 
either case results in an incomplete redirection of archive paths. 

 Product 
      This field lists the selected archived products.  You can only view this 
      field. 

 Source Directory 
      This field lists source directories (where the archive currently resides) 
      for each product.  You can only view this field. 

 Target Directory 
      Use this field to enter the desired target path that will now point to 
      your archive directory.  You must enter a new target directory for each 
      product. 

 Select OK to redirect, or Cancel to return. 


═══ 20. Change Product List Dialog Box ═══

Select the type of product list that you want displayed.  The system will be 
searched for products that meet the required criteria.  If a product list does 
not exist, it will be grayed, indicating it is unavailable for viewing. 

Select OK to continue, or Cancel to return. 


═══ 21. Directories or Products Not Selected ═══

At least one product must be selected to start service. 

If there are no products listed, service cannot be initiated. 

Select a product from the Products list in the main window. 


═══ 22. Service Complete ═══

Service completed successfully. 

Select OK to end the Corrective Service Facility. 


═══ 23. No Serviceable Products ═══

No matching products were found on the target system. 

Matching products might not be found if the corrective service diskettes are at 
a service level lower than the base level of the system. 


═══ 24. Exit Corrective Service Facility ═══

Select OK to exit the Corrective Service Facility. 


═══ 25. User Exit Failure ═══

The specified user-exit program failed.  The Corrective Service Facility will 
continue when you select OK.  View the logfile after the Corrective Service 
Facility completes to determine the problem. 


═══ 26. Key Assignments ═══

From the OS/2 Setup and Installation window, you can press F3 to display a 
command prompt. 

For more information on keys, select Key assignments below. 

Related Information: 

Key assignments 


═══ 27. Uncommitted Products ═══

A list of uncommitted products is displayed.  Select the products you want to 
commit from this list.  Also, you can commit more than one product at a time. 

In performing a Commit, you are committing a product at its current level and 
removing the ability to backout.  The archive is not affected unless you are 
committing a service pack.  For example, if you are completely satisfied with a 
product at its current level, you would want to commit this product. 

After selecting the products you want, select Commit to perform the action. 

Select Change product list to choose other product lists, or Cancel to return 
to the previous window. 


═══ 28. Archived Products ═══

A list of archived products is displayed.  Select the products you want to 
backout or redirect from this list. 

 Backout 
      Select Backout to view the product and target level to which you would be 
      backing out to. 

 Redirect 
      Select Redirect to view the product and source directory of the archive. 
      You will also be prompted to enter the Target Directory. 

 Select Change product list to view other product lists, or select Cancel to 
 return to the previous window. 


═══ 29. Backed up Products ═══

A list of backed up products is displayed.  Select the products you want to 
backout from this list. 

 Backout 
      Select Backout to view the product and target level to which you would be 
      backing out to. 

 Select Change product list to view other product lists, or select Cancel to 
 return to the previous window.