Questions & Answers IMAGEMAP


Key Benefits

What is Windows 95?

Microsoft� Windows� 95 is the latest member of the Microsoft Windows family of products, and is the successor to Windows 3.x and Windows for Workgroups 3.X.

What are the benefits of Microsoft Windows 95?

It unlocks the full potential of your PC.
  • It makes whatever you do today easier and faster through features such as the new user interface (such as the Start button and taskbar), long filenames, and AutoPlay.
  • It's the best way to browse the Internet. Windows 32-bit architecture makes your connection faster and better. The Microsoft Internet Explorer web browser is integrated into the Windows 95 shell for fast, easy connections. Plus, all the best new Internet applications are being written for Windows 95.
  • Your key to the new generation of computing enables multitasking with 32-bit applications, Plug and Play technology, and MSN�, The Microsoft Network online service.
  • It�s fun: The Windows 95 operating system offers improved sound and video capabilities for new 32-bit multimedia titles and games.


Hardware and Software Issues

Will I need to buy a Pentium�-based PC?

No, in general, a 486 or better processor with 8 MB of RAM can enable you to take advantage of what Windows 95 offers and can run most 32-bit applications.

Does Windows 95 require 16 MB or more of RAM to run well?

No, 8 MB is recommended and sufficient for most users. However, always check the requirements of your applications.

Should I wait for the next release before upgrading?

There�s no reason to wait.
  • Nearly a half million users beta-tested Windows 95.
  • This version of Windows is actually the fourth major upgrade.
  • Some 18 million copies are now in use, with no major bugs of any kind.
  • No new version is planned in the immediate future.

Will Windows 95 run my current applications?

It runs the vast majority of MS-DOS�–based and 16-bit Windows-based applications that run on Windows 3.0 and later.
  • Of the 2500 programs that Microsoft tested, only about 100 were completely incompatible with Windows 95.
  • For a complete, up-to-date list of software (and hardware) that is compatible with Windows 95, click here.

Will my MS-DOS–based games run on Windows 95?

Most will, and many will run better than they currently do on Windows 3x. Some take advantage of MS-DOS mode for compatibility.

To run in MS-DOS mode

  1. In My Computer, right-click the application, and then click Properties.
  2. On the Program tab, click Advanced.
  3. Click MS-DOS Mode.

What does the new "Designed for Windows 95" logo on product packages mean?

Designed for Windows 95 It guides you to full 32-bit products that are specifically designed to make the most of Windows 95 and that offer:
  • True multitasking
  • Support of long filenames
  • AutoPlay compatibility
  • Plug and Play support
For a complete, up-to-date list of products with the "Designed for Windows 95" logo, click here.

Installation

Is Windows 95 difficult to install?

Most users will find setup is easy. The Windows 95 Setup Wizard takes you step-by-step through installation. It automatically recognizes and sets up your peripherals.

Is there a problem with the second disk when installing Windows 95?

If a pre-existing virus is on a PC, it can corrupt the second disk.

To correct this problem

  1. Run an antivirus program prior to setting up Windows 95.
  2. Disable all utility, memory manager and virus programs, and screen savers.
  3. Flip the tab in the upper left corner of Setup Disk 2 to write-protect it.

Support

Can I rely on phone support for Windows 95?

Presently, wait times have averaged less than one minute.

Where else can I obtain Windows 95 information and support?

  • Built-in support: New Help files provide answers and links to wizards that step you through setup of printers and remote connections. An interactive tutorial is available on CD-ROM.
  • Automated phone support: Microsoft FastTips provide answers to frequently asked questions. Updated weekly, they are available seven days a week, 24 hours a day. Call toll-free at (800) 936-4200.
  • Online services:
    • MSN™, The Microsoft Network: On the Edit menu, click MSN, then click Go To Other Location. Type Windows
    • CompuServe�: GO WINNEWS
    • America Online�: Use keyword WINNEWS
    • Prodigy�: JUMP WINNEWS
    • GEnie�: Go to WINDOWS RTC
  • Microsoft support:
    • Microsoft offers 90-day, no-charge telephone support for standard Windows 95 issues (toll charges apply) and comprehensive electronic information service offerings as outlined below. Customers who are deaf or hard of hearing can reach Microsoft text telephone (TT/TDD) services by calling (206) 635-4948 in the United States or (905) 568-9641 in Canada.
    • Annual support contracts and per-incident and per-minute support options are also available. For additional information about technical support options, call (800) 936-3500 in the United States or (800) 563-9048 in Canada.
  • WinNews electronic newsletter: For up-to-date information on Windows 95, subscribe to the free WinNews electronic newsletter. To subscribe, send Internet e-mail to enews28@microsoft.nwnet.com. In the body of the message, type SUBSCRIBE WINNEWS

Internet Access

What is an easy-to-use web browser for Windows 95?

Microsoft Internet Explorer. It�s specifically designed for Windows 95 and makes browsing the Internet as easy as using Windows 95. Supporting new media capabilities, it provides the richest online experience.

Click here for information about Microsoft Internet Explorer and to download it free!
Or you can get Microsoft Plus!, the companion to Windows 95.

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