Introducing NETCOMplete(tm) software from NETCOM Everything you need to get started on the Internet is inside this package. Within minutes, you can begin exploring your favorite topics on the Net, check out Web sites, E-mail, Newsgroups, FTP, Chat, Gopher, and more. Whether you are a first time Internet user or an old pro, NETCOMplete software gives you a user-friendly interface and a powerful set of tools to explore the world of information on the Internet in any way you want. Using our INTERNET READY(SM) software, you can access everything from weather updates, newspapers, and magazines to library card catalogs and industry newsletters. You can conduct research, make purchases, preview videos or music, or talk with friends and relatives throughout the world. Today, more than a half a million users log-on to the Internet through NETCOM's integrated Internet access platform. And when you are ready to expand, you can easily add other applications. If easy, direct, fast access is what you need - NETCOMplete software is what you want. From the leading direct access service provider, NETCOM. What you get with NETCOMplete software Complete Access As a subscriber, you'll gain access to one of the fastest, privately owned IP networks in the industry. That means you'll get cost-effective, reliable Internet access-because NETCOM gives you a direct route to the Internet over its own high-speed network with 28.8 kbps lines from every access point. You get access all the time, any time from literally thousands of cities, and in most cases, do so with the cost of a local telephone call. And what's more, you get to choose from a full range of access options at various price and performance levels-from direct dial analog lines to ISDN service for super fast 128 Kbps connections from your home or office. Complete Software NETCOMplete software comes with a broad range of solutions designed to enhance your Internet experience-everything from the easy, point-and-click NETCOMplete Internet platform to web browsing, Internet search and organization tools, directory services, E-mail, chat groups, file transfer capabilities, and more. NETCOMplete software provides the following: Simple installation. NETCOMplete quickly installs and configures all the software necessary to connect to the Internet. It even configures your modem. Easy Registration gets you up and browsing fast. The NETCOMplete registration program quickly sets up your NETCOM account and logs you onto the Internet. NETCOM's easy-to-use NETCOMplete Internet Kit. Point and click your way through a full range of Internet services. Seamless integration with leading web browsers. NETCOMplete integrates the Netscape Navigator 3.0 Internet Software to provide a leading web browser, news reader and support for FTP and Gopher. Expandability. NETCOMplete Internet Kit includes these additional products to make your Internet experience more interesting and useful. Qualcomm Eudora - send and receive electronic mail to Internet or other popular on-line services users. Surfwatch - block offensive, undesired material on the web. McAfee WebScan - complete virus protection for web browsers and email. (Windows only) VocalTec Internet Phone - carry on real-time Internet voice conversations for the price of a local call. NETCOM Unplugged - surf off-line by automatically downloading key Internet information for browsing later. (Windows 95 only) OnBase Dragnet - manage all your Internet bookmarks using the leading net address book. Quarterdeck GlobalChat - chat on-line with other Internet users who share your interests using Internet Relay Chat (IRC). (Macintosh only. Windows support in NETCOMplete.) Adobe Acrobat Reader - view, navigate and print Portable Document Format (PDF) files. Macromedia Shockwave - brings your web pages alive with multimedia. NCSA Telnet - log in or connect remotely to hosts worldwide. (Macintosh only. Windows in NETCOMplete.) Storm EasyPhoto - manage and edit graphics files. (Windows only) IBM Cryptolope - manage access to your encrypted documents. (Windows only) And you can plug in hundreds of other Internet applications... Complete Support Every individual NETCOM subscriber receives 24 hour, person-to-person phone support. It's part of your monthly subscription. We also provide a FAX-on- demand service for timely access to background information and an on-line technical knowledge base. Our goal is to research and answer unique questions on a one-by-one basis, then use the Web, fax and other technology avenues to provide answers that everyone can access. Since introducing our technology- based support services, more than one million inquiries have been successfully handled. Complete Service NETCOM's Personal Services Program includes customized services such as: PersonalNews(tm)- delivers up to 20 news headlines and summary stories directly to your E-mail box every workday morning by 7 a.m. The service pulls from more than 2,300 available topics. PersonalPages(tm)- enables you to create your own web site via an easy- to-use, template-based web page authoring service. PersonalFinance(tm)- makes it possible for you to track your current and potential investments by using a wide array of on-line financial, corporate, and market information as well as analytical tools. Complete Value With the NETCOMplete Internet Kit, you receive all the products, services and benefits for a value price-24 hours a day, 7 days-a-week. You also get the ability to tap an ever growing list of enhanced services. These services range from accessing topic-specific news on a daily basis, publishing web pages, and managing investments to browsing entertainment sites and accessing 24 hour support. Web Sites to Visit NETCOM WWW Server http://www.netcom.com NETCOM On-Line Technical Assistance http://www.netcom.com/support America's Job Bank http://www.ajb.dni.us/ American Stock Exchange http://www.amex.com David Letterman's home page http://www.cbs.com/lateshow Disney Online http://www.disney.com Internet Movie Database http://www.msstate.edu/Movies National Museum of American Art http://www.nmaa.si.edu/ National Museum of Natural History http://nmnhwww.si.edu/nmnhweb.html New York Times http://www.nytimes.com/ The Cool Site of the Day http://cool.infi.net/ The Smithsonian http://www.si.edu The U.S. Central Intelligence Agency http://www.odci.gov/cia The White House http://www.whitehouse.gov World Wide Internet Live Music Archive http://www.wilma.com Yahoo-Guide to the World Wide Web http://www.yahoo.com System Requirements Before installing NETCOMplete on your computer, check to be sure your computer system meets the following specifications. For Windows, you will need:  IBM compatible PC with a 486 or higher processor  VGA graphics card  Color monitor recommended  Mouse or other pointing device  9600 bps modem or faster (14.4 kbps recommended for Web)  Microsoft Windows 3.1 and MS-DOS 5.0 or higher, or Windows 95  8 MB random access memory (RAM) memory  12 MB free hard disk space For Macintosh, you will need:  System 7.1 or later  Any Macintosh with a 68030, Power PC processor or higher  12 MB of free hard disk space  12 MB memory (RAM)  9600 bps modem or faster (14.4 kbps recommended for Web)  MacTCP or OpenTransport 1.1 or later If this is an individual account, you will need a major credit card to complete the registration and to open your NETCOM account. If this account is being provided to you by your company, you may not be asked to enter credit card information. How to Install NETCOMplete If you received NETCOMplete with your computer or with a CD-ROM product from one of our partners, please refer to the documentation materials (provided by the computer manufacturer or CD-ROM vendor) for NETCOMplete installation instructions. To install NETCOMplete for Windows: 1 Insert the NETCOMplete CD or Disk 1 into the appropriate disk drive. 2 From the Program Manager, choose Run from the File menu. If you are using Windows 95, choose Run from the Start menu on the Task bar. The Run dialog box will appear. To install NETCOMplete for Windows 95, type d:/win95/setup in the Run text box. Type the drive letter where the installation disk is located. To install NETCOMplete for Windows 3.1, type d:/win31/setup in the Run text box. Type the drive letter where the installation disk is located. 3 Click OK or press Enter. Follow the directions that appear on the screen to complete the installation. Note: You may be asked to enter the registration number and serial number printed on the back of the packaging. If you are installing from floppies, the registration and serial numbers may be on the address label. 4 Once the installation is complete, you will be asked if you would like to complete your on-line registration. If you do not already have a NETCOM account, click Yes to launch the registration program. Follow the directions that appear on the screen to register with NETCOM. 5 When you have finished registering, click Login to access the Internet. To install NETCOMplete for Macintosh: 1 Insert the NETCOMplete CD or Disk 1 into the appropriate disk drive. 2 Double-click the NETCOMplete Installer application. 3 Follow the instructions on screen to install NETCOMplete. Note: You may be asked to enter the registration number and serial number printed on the back of the packaging. If you are installing from floppies, the registration and serial numbers will be on the address label. After the installation is complete, the NETCOMplete installer may need to restart your computer. 4 After restarting, double-click the NETCOMplete application in the NETCOMplete folder. 5 Follow the instructions on your screen to log on, register and setup your NETCOM account. 6 When you have finished registering, select Login from the NETCOM menu to connect to the Internet . The Netscape Navigator software will launch so that you can explore the Internet. To install other Internet applications: 1. Start the NETCOMplete software and log into your account. 2. Click the Netscape Navigator icon on the NETCOMplete toolbar. 3. Type http://www.netcom.com/support/swpartners in the location field and press Enter. Information on system requirements, installation and configuration will be displayed for the Internet applications that are included on the NETCOMplete CD. Getting Help You can find user documentation, as well as answers to frequently asked questions about NETCOMplete, Netscape Navigator and other Internet software. Reaching the NETCOMplete for Windows help 1. Start the NETCOMplete software and log into your account. 2. Click the Netscape Navigator icon on the NETCOMplete toolbar. 3. Type http://www.netcom.com/support in the location field and press Enter. Reaching the NETCOMplete for Macintosh Help Pages 1. Start NETCOMplete and log into your account. 2. Click the Help icon on the NETCOMplete toolbar. For help with other Internet applications 1. Start the NETCOMplete software and log into your account. 2. Click the Netscape Navigator icon on the NETCOMplete toolbar. 3. Type http://www.netcom.com/support/swpartners in the location field and press Enter. For additional technical help, enter http://www.netcom.com/bin/webtech in the Location field and press Enter. For Technical Support Please call the NETCOM Technical Support number listed below for technical questions regarding NETCOMplete, the Netscape Navigator software, and included Internet applications. NETCOMplete Technical Support is available 7 days a week, 24 hours a day. NETCOM On-Line Communication Service, Inc. Technical Support 408-881-1810 Technical Support E-mail support@ix.netcom.com Fax-on-demand 800-638-6383