<readme.txt file contents for Windows 3.X & Windows 95 versions of NETCOMplete 3.2>


NETCOMplete 3.2 for Windows 3.X & Windows 95

The following information is included in this file:

A.  	Installing NETCOMplete 3.2 
B.	Application notes
C.	Contacting NETCOM Customer Support



A.	Installing NETCOMplete 3.2 
============================================

Installing NETCOMplete 3.2 for Windows 3.X:
1.	Start Windows 3.X and insert the disk or CD into the appropriate drive.
2.	Go to Program Manager, click on File, and then click on Run.
3.	In the Command Line box, type the path to the setup program (for example,
	a:\win31\setup for a floppy diskette or d:\win31\setup for a CD-ROM)
4.	Follow the instructions on the screen to install NETCOMplete 3.2 and register
	a NETCOMplete account.

Installing NETCOMplete 3.2 for Windows 95:
1.	Start Windows 95 and insert the disk or CD into the appropriate drive.
2.	Click on the Start button, and then click on Run.
3.	In the Run box, type the path to the setup program (for example,
	a:\win95\setup for a floppy diskette or d:\win95\setup for a CD-ROM)
4.	Follow the instructions on the screen to install NETCOMplete 3.2 and register
	a NETCOMplete account.

NOTES:  	

1.	If you already have an existing NetCruiser or NETCOMplete account and 
do not wish to setup an additional account, DO NOT continue through the 
registration process.
2.	If you download NETCOMplete 3.2 from the NETCOM web site and wish to
	use Netscape Navigator, please call 1-800-NETCOM1 to request a copy.



B.	Application notes
============================================

1.	Installation
	a.	A "Divide by zero or overflow error" may occur if you press <ALT><TAB> while
		NETCOMplete is installing the Netscape Navigator application.  If this occurs, 
		restart Windows and run the installation program again.  Do not press <ALT><TAB>
		during the installation.
	
2.      WWW
	a.	The NETCOMplete browser cannot be selected as a Startup Application.  
	b.	To add a web page to your existing bookmark file, go to the site and right click on the 
		mouse.  Select "Add Current Page to Bookmarks" and the page will be added automatically.
	c.	When you select "Go to Bookmarks" from the Bookmarks menu and choose "Go to URL", the
		Bookmark window will remain open while the browser loads the selected page.
	
3.      To report problems with the software or request enhancements, please send email to:
			 bugs@ix.netcom.com
		


c.	How to Get Assistance
============================================

1.	Use the Windows Help Pages
	a.	Start NETCOMplete and log into your account.
	b.	Click on the Netscape Navigator icon on the NETCOMplete toolbar or launch 
		the NETCOMplete web browser.
	c.	Type http://www.netcom.com/support in the location field and press Enter.
	d. 	Click on the word Windows in order to view the Online Manual.

2.	Use our Automated and Electronic Support Options
a.	If you have questions before you get connected to the Internet, call our FAX on Demand services at 1-800-638-6383.  We recommend faxing yourself the NETCOMplete tech note index, document #5000, as it is updated frequently.  
b.	Once you are online, check out our extensive online Support resources at http://www.netcom.com/support.  Here you will find links to Internet tutorials, our Digital Dictionary, frequently asked questions & answers, our comprehensive Online Knowledgebase, and more.

3.	Contacting Customer Support
a.	NETCOM's Technical Support staff is available to answer your technical questions 24 hours a day, 7 days a week. 
	E-mail:		support@ix.netcom.com
	Phone:		408-881-1810
b.	NETCOM's Customer Service staff is available to answer your general account and billing questions, Monday through Friday, 6:00am to 6:00pm (PST).  
		Phone:		408-881-1815