Network

• UDP Ports: UDP Port ranges must begin with an even number and be delineated by a '-' with the exception of the range 7070,7071.

  For example:
  7070-7071 or 7070-7072 or 7070-xxxx will work.
  7070,7071 will work, but no other range can be listed this way.

  The following ranges are incorrect:
  7071-7072 or 7071-7073 or 7071-xxxx (beginning with odd number) will not work.
  7070,7072 will not work.

• Proxy Services on a small LAN: If you have proxy services set up for a small LAN to provide Internet access to a number of computers, (e.g., using Intel(R) InBusiness Internet Station(TM)), you should disable the autodial feature of your hardware to avoid causing your proxy to automatically connect to you ISP. RealPlayer cannot sense the difference between a persistent connection and one provided by an intermediate source and will continue to update headlines and check for upgrades on a regular basis causing your proxy box to dial-up frequently.
• Firewalls: If you are attempting to connect from behind a firewall (most companies employ firewalls to protect their networks) you may find it takes considerably longer to obtain a connection.
• Unable to connect: If you enter incorrect proxy information during a RealPlayer Plus session and attempt to connect, RealPlayer Plus will remember that information for the duration of the sesssion even if you delete it from the Proxy Preference tab and attempt to connect again. To clear the information, delete it from the Proxy Preference tab, click OK, close RealPlayer Plus (including the StartCenter icon in your System Tray if you have it on) and restart your Player.
• Autoconfigure not working: If Autoconfigure does not work properly, open your Preferences and go to the Proxy tab. Select Use proxy (where 'proxy' is the appropriate proxy to use: PNM, RTSP) and attempt Autoconfigure again (from the Transport tab). If this still does not work, reinstall RealPlayer from your Start menu (select RealPlayer Plus G2 Setup in the Real directory).

General

• Netscape Navigator 2.02 and embedded clips: Netscape 2.02 does not work with G2 plug-ins. Embedded clips will crash your browser. This is not true of Netscape 3.0 or later.
• Embedded Presentations: Problems have been reported when viewing embedded content in multiple browser windows. It is recommended that you limit your viewing of embedded content to a single browser window.
• Embedded Presentations not Starting: Embedded presentations may not start as intended. If an embedded presentation, a RealPlayer display embedded on a web page, does not start, click the Play button if provided or right-click and select Play.
• Buffering Time: may not be displayed correctly when in PerfectPlay mode. PerfectPlay will still function correctly.
• Can't see whole RealPlayer: If your screen resolution is 640x480 some presentations may cause RealPlayer to be larger than your screen. In such instances RealPlayer will automatically hide your Status bar and Clip Info bar. To unhide either bar after viewing the clip, click View and reslect the bar you would like displayed. Changing your screen resolution to 800x600 (through your Windows Control Panel) should avoid this issue.
• Double Size Mode: Some channels may not display correctly when zoomed to double size. For best results, view all channels at original size.
• AutoUpdate from Browsers: AutoUpdate from embedded clips occasionally fails. To force an AutoUpdate, open RealPlayer, select Help/Check for Upgrade... and select the appropriate plug-in.
• Adding Channels: For Add New Channels to work properly with Internet Explorer you must have the Authenticode 2.0 patch and the IPTDImageControl ActiveX control. Authenticode 2.0 is shipped with IE 3.02 or later. If you do not have these controls, IE will prompt you to upgrade. If you don't say 'Yes' the Channels page will not function properly.
• Audio Analyzer: The Audio Anlyzer may be slightly out of sync with the playing audio.
• Save Current Place... may not work as expected: Save Current Place will not work with with Vivo (.VIVO, .VIV) files nor with MPEG. SMIL (Multipart presentations containing more than one file type) and WAV files may act erratically.
• Record Fails: Record may work inconsistently when PerfectPlay is engaged. It is more likely to fail when a clip has frequent low transmission of packets. In this case Record may not capture the entire clip.
• Recorded file broken up: Recording of some older formats or from older servers may cause poor playback quality for Recorded files.
• Recorded file acts erratically: If, during Record, the slider is moved to different positions within the recorded clip, the resulting file may not playback as expected.
• Can't Import Presets: If you've been sent presets with a .PRX extension, double-clicking will not import them into your RealPlayer. You can, however, drag and drop them onto your RealPlayer or use Import from your Organize Presets dialog. The new extension for Presets is .RNX.
• Save Current Place...: Placeholder may not work as expected with SMIL, VIVO, WAV, or MPEG files.
• Statistics not displayed: Some statistics may not be displayed in the Statistics Panel during local playback of files.
• AutoUpdate Fails: If AutoUpdate fails because the plug-in could not be validated as an authentic RealNetworks component, check to make sure your computers system date is correct. An incorrect date can cause the authentication to fail. Once you reset the date, retry AutoUpdate.
• 256 Color Mode:While RealPlayer supports 256 colors you will acheive better quality and reliability using 16-bit (thousands) or 24-bit (millions) color. Change modes using your the Display applet in your Windows Control Panel.
• Full Screen Mode: Full Screen may fail if DirectX changes your refresh rate to a speed not supported by your monitor. If this happens, your monitor will show static, and may send you a message telling you that the sample rate is not supported. Updating your video drivers may help. However, you may lose functionality of your old drivers. Installing a monitor with a higher refresh rate than your current monitor will also help.
• Windows NT garbled video If you are running Windows NT v4.0 with SP3 and are utilizing the S3 video drivers included in that service pack you may see garbled video at times. To correct the display of a clip you may need to close and restart your Player (including the StartCenter icon in System Tray if you have that running). To prevent this problem, upgrade to the latest S3 drivers for your card.
• Title/Author/Copyright (TAC): TAC may not always display when connected to an older .RA (pre v5.0) file.

RealPublisher/Encoder