Welcome to the RealPlayer Plus from RealNetworks.
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This document describes RealNetworks' RealPlayer Plus G2. The software and documentation are provided to you in accordance with your license agreement.
For the latest information, see the RealNetworks Home Page.
System Requirements
Known Issues
Manually Configuring Your Browser
Troubleshooting
Installation
NETSCAPE\PROGRAM\Plugins\npra32.dll with nppl3260.dll
NETSCAPE\PROGRAM\Plugins\raclass.zip with rpcl3260.zip
Network
For example:
7070-7071 or 7070-7072 or 7070-xxxx will work.
7070,7071 will work, but no other range can be listed this way.
The following ranges are incorrect:
7071-7072 or 7071-7073 or 7071-xxxx (beginning with odd number) will not work.
7070,7072 will not work.
General
RealPublisher/Encoder
Windows
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After you upgrade your browser, you may lose the configuration information for the RealPlayer Plus program. The easiest way to reconfigure your browser is to reinstall RealPlayer Plus. Alternatively, you can manually configure your browser:
Viewer name: | C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE (or the directory you selected during installation) |
Mime Type: | audio |
Mime Subtype: | x-pn-realaudio |
File Extensions: | .rm, .ra, .ram |
File Type: | PNM, RTSP |
Homepage URL: | http://www.real.com |
More specific information about various browsers and services (such as AOL) are available in our FAQ (Frequently Asked Questions section of Tech Support.
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If you experience problems with RealPlayer, please look at the additional documentation available on our Technical Support web page.
RealPlayer Plus uses port 7070 for TCP and ports 6970 through 7170 inclusive for UDP transmission. If you are accessing the Internet through a firewall, your firewall administrator will need to authorize these ports. Firewall information is available on our Firewall web page.
If you are having problems with Full Screen, make sure that you have the following installed:
To deliver the best video in the fastest possible way, RealPlayer uses the latest optimized video protocols. Not all video cards or their drivers will function properly with this optimized approach. If a video card or its drivers are incompatible you may see unexpected results (see The Symptoms below). Many problems can be solved by ensuring that you have have installed the most recent DirectX Certified display drivers for their video cards.
The following cards are known to have problems with certain versions of their drivers in relation to RealPlayer:
The Symptoms:
Incompatability with optimized video usually displays itself in one of the following four ways:
If you are experiencing one, or more, of these symptoms, read and perform the Acid Test below to be sure that the problem is the use of optimized video and not some other conflict.
The Acid Test:
If you are seeing any or all of the above symptoms, do the following to make sure it is an optimized video issue:
IF you saw the video playing properly while you were dragging your RealPlayer but the problems reappeared when you stopped dragging your RealPlayer (or shortly after you stopped dragging it):
If AutoUpdate does not solve your problem:
If you update or change your video driver or video card, you should reselect Use optimized video display to see if it works properly. If it does not, follow the procedures above again to solve the conflict.
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If you have questions or problems, please use the Technical Support contact page at: http://service.real.com/contact/email.htm
Addtional non-tech support feedback and requests can be sent to RealNetworks via the PlusZone.
Copyright 1996, 1998 RealNetworks, Inc.