Calling Your Support Organization

If you are in the United States or Canada and would like support for your Silicon Graphics supported products, contact the Technical Assistance Center at 1-800-800-4SGI. If you are outside these areas, contact the Silicon Graphics subsidiary or authorized distributor in your country.

If you have read the troubleshooting information in this chapter and still need help, have this information available when you call your support organization:

• the serial number of your workstation (required)

• the products that you are trying to install and their release numbers (see the CD label)

• the release numbers of software products that are currently installed (use showprods, described in the showprods(1M) reference page)

• the type of software distribution you are using (local or remote CD-ROM, or distribution directory)

• the text of any error messages you have seen

• the hardware configurations of your workstation and any installation server used for installation (model numbers, the size of your system disk, and so on)