Phone Amego User's Guide

Caller ID Lookup

        Introduction Description Configuration Bluetooth Google Voice Landline VoIP Placing a Call Caller ID Lookup Lookup Files Web Applications Augmented Caller ID Call Records Daylite Integration Helpful Hints Spotlight on Innovation Phone Amego Application Frequently Asked Questions (FAQ) Thank You! Reviews & Comments About Us

Reverse Lookup (Augmented Caller ID)

The Caller ID service provided by cell phone carriers often includes just the callers number, but

not the callers name. If a matching entry is found in your Address Book, Phone Amego will use

this to display the callers name and image (if any). If no Address Book entry is found, the

identifying information received by your phone will be used. If no name is received, Phone

Amego can attempt a reverse lookup using a service selected under the Caller ID tab for 10-digit

US phone numbers.

If you receive a call from an unknown number that happens to be a conventional landline,

Phone Amego can help you find the corresponding caller using reverse lookup. There are three

ways to search: (1) Select Web Lookup from the action menu of the call status window; (2) click

on the Contact Card icon if no previous card was found; and (3) Open the Phone Amego window,

enter or select a number, and press Find. If a match is found, you can get more information by

clicking on the Contact Card icon.

Reverse Lookup is helpful when you have a phone number you copied from somewhere and

want to confirm who it is before calling. Cell phone carriers do not freely publish subscriber

numbers (which is a good thing), and many people choose to keep their number unlisted, so

reverse lookup will not always succeed. It's like an Internet "White Pages". If you get an

unexpected call from a neighbor or one of your child's classmates, it may find them including

their street address with optional map and driving directions.

The Reverse Lookup result is indicated by an image in the call status window.

If your outbound caller ID does not include your name when using Google Voice for example,

you can add your own listing at www.whitepages.com

To use reverse lookup, enable the desired service in the Reverse Lookup box under the Caller ID

tab. Currently, Phone Amego will use the first service selected. You can have Phone Amego do a

reverse lookup when the phone rings (if no Caller ID name is available), or only when requested

by clicking on a Contact Card icon. To checkout these sites directly, click the corresponding label

button.

Phone Amego uses the information from your Lookup Files (if any), a previously stored Contact

Card, your Address Book, or supplied from the telephone company before requesting a reverse

lookup.

For other web based lookup services, you can use the Event URL feature to open the

corresponding search results page in your browser when you click on the Card icon in any Phone

Amego window.

◀ Previous   Next ▶