Phone Amego User's Guide

Telephone Device (VoIP)

        Introduction Description Configuration Bluetooth Google Voice Landline VoIP Linksys/Sipura ATA OBi110 ATA Polycom IP Phone Yealink IP Phone Softphones Generic Dial URLs Generic Notification URLs IP Addresses IP Phones Placing a Call Caller ID Lookup Call Records Daylite Integration Helpful Hints Spotlight on Innovation Phone Amego Application Frequently Asked Questions (FAQ) Thank You! Reviews & Comments About Us

You can use Phone Amego with VoIP phones connected through a compatible VoIP Adaptor. You

can monitor up to 8 phone lines (two lines per adaptor) at the same time for Caller ID, and use

Google Voice for dialing. You can assign each VoIP adaptor a convenient label like "Office" by

clicking on the Label field to edit and then pressing Enter.

Phone Amego supports the Cisco/Linksys/Sipura family of VoIP adaptors and phones for Caller ID

including the PAP2T, SPA-2000, SPA-2100, SPA-2102, SPA-3000, and SPA-3102 [I use the

SPA-2102 with CallCentric and sipgate.com for testing].  If your VoIP adaptor is not listed here, it

may still be compatible as described in the next section.

Phone Amego supports the OBiHAI family of VoIP adaptors for Caller ID including the OBi110 and

OBi100 which allow you make calls via Google Voice without a separate telephone service.

Phone Amego works with Polycom and Yealink IP phones for both dialing and Caller ID. Phone

Amego works with CounterPath softphones (X-Lite 4 and Bria 3) for dialing at this time.

You can use Phone Amego with any telephone adaptor that provides one or more analog phone

ports by connecting through a USB modem, a multi-line call monitoring device (see Landline and

Caller ID Sharing), or a voice service bridge like the OBi110 that includes a telephone Line (FXO)

port (by attaching the analog phone port of your unsupported adaptor to the Line port of the

OBi110).

For IP phones or adaptors that don't support dialing directly from your computer, you may be

able to dial using a compatible web service such as Vonage, CallCentric, or Cisco WebDialer. See

Generic Dial URLs.

ISP Supplied Adaptor

Many Internet Telephone Service Providers (ITSPs) will supply a pre-configured VoIP adaptor

locked to their service. This is generally preferred by those new to VoIP service since no

configuration is required. The "user" password (if needed) is often available upon request to fine

tune your configuration. The "admin" password that allows you to unlock the device to work

with another provider may be closely guarded, or available to long time customers depending on

your circumstances.

Vonage Notes

Vonage service is locked to a specific VoIP adaptor unless you pay extra for a "soft phone"

account.  I tested support for the V-Portal adaptor, but it does not yet provide a method to

retrieve the caller ID information. I contacted Vonage about adding support for on-screen caller

ID and they seemed well aware of this request, but couldn't commit to any time frame.  When

Vonage makes this feature available, I'd be happy to support it. In the meantime, you can use a

USB modem or OBi110 connected to the analog phone port.

Phone Amego can dial Vonage calls using a Generic Dial URL.

Bring Your Own Device (BYOD)

Some ITSPs allow you to supply your own adaptor. This is often preferred by experienced VoIP

users and professionals since it allows you to pick the best equipment and customize it to meet

your needs. Your adaptor will be unlocked and you are free to set your own "user" and "admin"

passwords as desired. The Linksys/Sipura VoIP adaptors are popular among the BYOD crowd

earning high marks for call quality and flexible configuration.

Some of the original team behind the Sipura ATA have since formed a new company (OBiHAI

Technology) to build next generation VoIP adaptors. The OBi110 allows you to bridge up to four

telephone services (including Google Voice, iPhones, iPod Touch, and iPad via WiFi). The OBi

adaptors also feature a web based personal configuration portal to simplify configuring the

device.

Q: Can I get Internet based VoIP phone service for free in the US?

A: Kind of if your needs are modest.  You can get a free Direct Inward Dial (DID) number from

sipgate.com that works with standard SIP phones or VoIP telephone adaptors. By combining this

with Google Voice for outbound dialing you can effectively have nationwide phone service with

no monthly charge. You must provide your own Internet connection and will need a cell phone

to sign up. The sipgate service is offered AS IS for single line residential use only, and may be

withdrawn at any time.

Another option is to get an OBiHAI telephone adaptor that allows you to use a standard

telephone with Google Voice directly.

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