One of the elevators is broken!

Hint 1 of 12:

Right -- the elevator won't come to you when you call it.

Hint 2 of 12:

But if you find where the elevator is, you might be able to get inside.

Hint 3 of 12:

Look around the ship, and you should be able to find some indication of where
the elevator is currently sitting.

Hint 4 of 12:

Have you watched any TV recently?

Hint 5 of 12:

Try watching channel 5 on any of the TV's.

Hint 6 of 12:

It looks like that channel is broadcasting a view from inside an elevator.