@SUB TITLES = Internal System Errors



@ARTICLE PAL = <MI>Steve:  HELP!  I am constantly plagued by the <%4>appearance 
of the <169>Internal System Error!<170> <%0>messages when running 
Ventura.  What do these cryptic numbers associated with these errors 
mean?<D>



@ARTICLE PAL = <BI>Jason Billings <197> Atlanta, GA<D>











@HELV10 BOLD = 

@ARTICLE PAL = <%6>As the Reference Guide says, this<%0> mes<%2>sage 
indicates that RAM memory may<%0> have been corrupted. This corruption 
may be caused by a number of different things, <%4>including background 
utilities, a bad<%0> RAM chip, or <197> the unthinkable <197> a bug 
in Ventura Publisher. 

@ARTICLE PAL = <%2><%0>

@ARTICLE PAL = <%2>In version 1.1, this message occurred because many 
people ran Ventura with very<%0> little conventional memory remaining. 
In version 2.0, Ventura requires that at least 100K<%2> of conventional 
memory be available prior to starting the program (less than 50K is<%0> 
required when running the Professional Extension). This keeps temporary 
<%6>buffers from overflowing and possibly<%0> corrupting areas of 
RAM memory.

@ARTICLE PAL = <%4><%0>

@ARTICLE PAL = <%4>If an Internal System Error does occur, do not 
continue modifying your chapter.<%0> Immediately turn to <B>Appendix 
C<D> of the Reference <%6>Guide and follow the steps given there<%0> 
exactly.  Those steps are repeated here:

@ARTICLE PAL = 

@HELV10 BOLD = <F129P12M><140><F255P255D>  Do not make any further changes 
to your chapter. 

@HEL10BLD 2ND = <F129P12M><141><F255P255D>  Use the Set Preferences option 
to change Keep Backup Files to <169>YES<170>. 

@HEL10BLD 2ND = <F129P12M><142><F255P255D>  Use the <169>Save As<170> option 
and save the chapter under a different name than shown in the Title 
Bar. 

@HEL10BLD 2ND = <F129P12M><143><F255P255D>  QUIT from Ventura Publisher.

@HEL10BLD 2ND = <F129P12M><144><F255P255D>  Re-boot your computer and then 
run Ventura Publisher again. Re-load the<%4> chapter. If the message 
appears again, contact Xerox Technical support for<%0> further assistance.



@ARTICLE PAL = <%2>You asked what the numbers which<%0> <%4>appear 
in the Internal System Error<%0> messages alert mean. Here is an explanation 
of the most common ones.



@ARTICLE PAL = <B>System Error 19:<D> Memory access outside of proper 
address range. Probably caused by a bad data structure, software could 
not recover, or a bug in code.

@ARTICLE PAL = <%4><%0>

@ARTICLE PAL = <B%4>System Errors 1, 5, 6, 7, 8, 9, 10, 11, 12, <%6>13,<D> 
<B>15, 16, 21, 82, 83, 150, 151:<D> Ventura<%2> internal memory manager 
is corrupted. The numbers identify the location within<%0> Ventura 
Publisher code where the error occurred. These errors are more serious 
than System 19 and you <%10>may not be able to save the chapter<%0> 
successfully.

@ARTICLE PAL = 

@ARTICLE PAL = <B>System Error 25:<D> Text line element error. Display 
is corrupted, but no loss of data.

@ARTICLE PAL = 

@ARTICLE PAL = <B>System Error 9999:<D> <%4>Illegal serial number.<%0> 
This occurs only in a network environment <%2>where the user must 
have a legal serial<%0> number.  <188>