H O W   T O   G E T   H E L P  
                    -----------------------------


                       Last updated:  APR 1995


In order to assist you with problems you may be having or questions about
the use of this program, please send an accurate description of the 
problem/question to:

                    Thomas C. Johnson
                    9746 US. Route 36
                    St. Paris, OH 43072
                    USA

        Phone support is available during the following hours:
                   6 PM - 10 PM Mon-Fri
                  10 AM -  8 PM Sat
                   2 PM -  6 PM Sun

             Call:   513-663-0032

        Support may also be requested electronically 
          24 hours per day, 7 days per week:  
 
           CompuServe:
                    Thomas Johnson
                    ID: 71371,1257
 
           Internet:   71371.1257@compuserve.com

           FAX:        513-663-0462
                                  


============================================================================
NOTE:
Support for unregistered users is limited to that necessary to get the 
program running in order to do an adequate evaluation prior to registration.
(See REGISTER.TXT or VENDINFO.DIZ)    
============================================================================
Registered users are entitled to full support, including problem resolution,
setup assistance, and usage questions. 
============================================================================

In order to more quickly answer your questions, it is very important to 
accurately describe the part of the program in question, and what you did 
to get to that point. If a problem occurs that leaves visible evidence, a 
screen dump to the printer (if possible) will be of great importance. This 
can normally be done by pressing the Shift key and the PRT-SCR (or Print 
Screen) keys at the same time.

The following information MUST be included in your descriptions when 
writing, or you should have this information handy when calling:

1. Name, Address, Phone, and registration number.

2. The information requested in SYSINFO.TXT.

3. The menu option that you selected to get to where the problem occurred.
   This can be describe like this:
   
      Options | System Config
      
4. Title of the last Dialog Box visible (Title is in the top of the 
   frame of the box).

5. Printout of directory(ies) that the program is loaded into and all sub-
   directories that are used by the program. This can be done by typing 
     "DIR > PRN" (without the quotes) while in the directory.

6. Printouts of your AUTOEXEC.BAT and CONFIG.SYS files found in the root
   directory (C:\).

7. If the problem or question involves the printer, include:
      Printer Type. (make, model, etc.)
      How the printer is connected to the computer (serial,parallel).
      Screen print of the "Printer Codes" dialog box (from the 
      Options | Printer Codes main menu option).
      
8. If you desire assistance in setting up a printer to do certain things,
   a copy of the printer codes for your printer will be necessary. This is 
   usually found in the printer's User Guide or Programming Manual.

Please, don't write and say something like, "I can't get my printer to work, 
what's wrong?" Folks, We're pretty good at fixing problems and answering
questions, but we need a bit more to go on than this! (we really HAVE received
requests like this.)

If you have suggestions for improvements of the program, please answer the 
questions in REVIEW.TXT.

If you would like to have a customized version made for a special need 
you may have, please write for details and terms at the above address.


A NOTE ABOUT THE SATELLITE DATA:

     The satellite and observer data included with the program are included
     as examples only. They are not meant to be all inclusive and you will
     probably want to change some of them. The satellite data was fresh
     at the time it was packaged, but will need to be updated when you get
     the package. (It is sufficient to evaluate operation, however, but
     for accuracy, freshness is important).

     THE PURPOSE OF THIS PACKAGE IS NOT TO DISTRIBUTE SATELLITE AND OBSERVER
     DATA BUT TO DISTRIBUTE A PROGRAM THAT TRACKS SATELLITES.

Thank you.