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Re: executor?



>>>>> "Saul" == Saul Jaffe <jaffe@playfair.rutgers.edu> writes:
In article <4hi4oe$jsp@playfair.rutgers.edu> jaffe@playfair.rutgers.edu (Saul Jaffe) writes:


    Saul> rsteiner@skypoint.com (Richard Steiner) writes:

    >> I've been limited to shareware apps and games, mostly, but I've
    >> found that several larger graphics apps (GraphicConvertor, NIH
    >> Image, ShareDraw, and a few others) seem to work under Executor
    >> quite well.

    Saul> Actually, it seems to be limited to just those applications
    Saul> that come with it, at least as far as I can tell.

Note to readers: I believe you will find that Executor is not limited
to the applications that came with it.  Download a copy and test it
for yourself.  Saul has an axe to grind; see below.

    Saul> I've had
    Saul> absolutely no success with Executor since June of last year
    Saul> when I bought it.  I've been unable to get it to read any
    Saul> floppy from any software package so that the software can be
    Saul> installed.  I've also gotten *no* help or support from the
    Saul> company (ARDI) and all they've done is offer me my money
                             ^^^^^^^^^^^^^^^^
    Saul> back.

This is not true.

ARDI tried repeatedly to discuss Saul's problem with Saul, but Saul
was uncooperative and sent missives that were largely invective and
insults rather than honest attempts to try to solve the problem.

As such, I offered Saul a refund, even past the 30-day money back
guarantee date and instructed all ARDI employees to ignore all e-mail
from Saul.  That is not a tack I took lightly, in fact, Saul is unique
in provoking such a response.

    >> What kinds of (or specific) apps are you thinking of running?
    >>> does it also allow you to read mac floppies?
    >>  Yes (1.44MB only, not 800k), and also Mac CD-ROMs.

    Saul> Not as far as I can tell.  Not 1.44MB, not 800k, not any
    Saul> floppy I've tried (and I've tried about 50 of them)
    Saul> including floppies that I've used on real Macs.

We are currently aware of some people who are still having trouble
reading and writing Macintosh formatted floppies under Executor/DOS.
For most of the people with this problem "-nosound" is a temporary
workaround.  There are still a few people for whom this doesn't work,
and that's a great concern to us.

Saul, however, was running Liinux.  I am not sure what was/is causing
Executor/Linux to not read Mac formatted floppies on his system, but
other than refunding his money, I will have nothing else to do with
Saul.

The last e-mail I received from Saul (in September of 1995) contained:

	"If I do not hear back from you on this matter, I
	 will turn the matter over to my attorney for possible legal
	 action under applicable laws."

The matter in question was that Executor/Linux on his system couldn't
access Mac formatted floppies and we refused to continue discussing
his problem due to his belligerence.  Aside from a slightly larger
quotation of Saul's own words, my response to that piece of e-mail is
reproduced between the two lines of "="s.

============================================================================
Please do not wait.  Turn it over to your attorney now.  I look
forward to hearing from him/her.  I am sure he/she will be eminently
more courteous than you have been.

If you would like a refund of Executor's purchase price, I will give
you that now, just as I offered previously.  If you want to continue
to send invective and be hostile, and I am asking you to refrain from
doing so, my response will be the same as it has been most recently; I
will ignore you.

Sincerely,

    sent by e-mail; no signature

Clifford T. Matthews
President,
ARDI
============================================================================

I was hoping to ignore Saul's first post to c.e.m.e., but seeing
another post where he claims "I've also had no help from ARDI in
resolving this problem and only offers to refund my money if not
satisfied" has spurred me to make this post so that our side is known:

	We did indeed try to help Saul

	Saul was uncooperative

	Only when Saul discarded even the merest pretense of civility
	did we refuse to continue discussing the problem with him

	Even though the 30-day guarantee had expired we still offered
	(and still offer) Saul a refund

I hope that people reading this do not worry that they could receive
the silent treatment from ARDI if they were to overlook a fine point
of etiquette.  That's not what happened.  After all, I realize that
e-mail is an imperfect medium.  I try hard to give everyone the
benefit of the doubt.  I understand that when software doesn't work as
expected it is easy to get upset (we're not too happy about it over
here).  As such, it's extremely unlikely that anyone could
inadvertantly create such feelings of ill-will as to be denied further
technical support from ARDI; to reach such a state you would have to
try very hard.

--Cliff
ctm@ardi.com


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