[Prev][Next][Index][Thread]

Re: (E/L, 1.99q) Endnote 2.0.1 and 2.1 have stopped working!! this is BAD.



>>>>> "Patrick" == zinc  <zinc@zifi.genetics.utah.edu> writes:
In article <4ci2uh$o0t@news.cc.utah.edu> zinc@zifi.genetics.utah.edu (zinc) writes:

    Patrick> i guess i could have filed a bug report but this seemed
    Patrick> easier.  my original plans for executor involved running
    Patrick> Word 5.0a or 5.1 and Endnote Plus so i could write a
    Patrick> paper on my linux box instead of on one of our macs.  it
    Patrick> appears this idea is falling apart.

    Patrick> i don't know when this happened as far as executor
    Patrick> development goes, but i'll get 1.99p9 or whatever the
    Patrick> version before q was and try that too.

I hope you kept the previous version that did run EndNote properly.
If so, you can switch back to that while we find out what broke.

    Patrick> i consider this a show stopper.  this is a serious
    Patrick> program that many people use for managing bibliographies
    Patrick> in conjunction with MS Word.

If this is something that used to work but no longer does, then it is
a regression.  Regresssions are indeed showstoppers, since they
directly affect our current customers *and* they may be the tip of an
iceberg, since if one thing broke, perhaps the same incompatibility is
causing all sorts of trouble elsewhere.

After Executor 2 ships we'll scale back the frequency of releases a
little and also try to get a full time testing person in place.  Doing
both of these will help avoid regressions.

    Patrick> here's what happens.  i double click on the Endnote Plus
    Patrick> icon, after some time its splash screen comes up and then
    Patrick> executor just locks.  i've been writing this mesg while
    Patrick> letting it try to start.  i have to kill executor to get
    Patrick> rid of the window.

OK.  After we get back from MACWORLD Expo we'll look into this.

    Patrick> this problem is present in both E/L SVGA (ELF) and plain
    Patrick> E/L (ELF) under X.

    Patrick> the odd thing is, the Endnote plus (2.0.1) module for
    Patrick> Word works just fine.  this program is launched from
    Patrick> within Word.

When we get back we can tell you how to use gdb to send us a backtrace
so we can figure out where things are dying.  Since a different
version of Endnote is working we are likely to be able to get this
fixed.

    Patrick> i'll get the older versions of executor and determine if
    Patrick> the trouble began before this or not.  i had deleted them
    Patrick> as i'm actually beginning to run out of disk space on
    Patrick> zifi.

If you find that it's a regression then it will be top priority.  Even
if it's not a regression we'll still take a look at it since some
versions already work.

    Patrick> here's my config again:

    Patrick> AMD 486 DX4-100 S3 X server (trio 64 chipset) 16 MB RAM
    Patrick> Linux 1.2.13 7:34pm zifi-> ldd executor libgdbm.so.2 =>
    Patrick> /usr/lib/libgdbm.so.2.0.0 libm.so.5 => /lib/libm.so.5.0.5
    Patrick> libc.so.5 => /lib/libc.so.5.2.18

    Patrick> /usr/local/bin 7:34pm zifi-> ldd executor-svga
    Patrick> libvga.so.1 => /usr/lib/libvga.so.1.2.7 libgdbm.so.2 =>
    Patrick> /usr/lib/libgdbm.so.2.0.0 libm.so.5 => /lib/libm.so.5.0.5
    Patrick> libc.so.5 => /lib/libc.so.5.2.18
 
    Patrick> the libc is very new, as is libm.  everything else seems
    Patrick> to work fine so i sort of doubt these are the problem.
    Patrick> if you think they are let me know.  i have older versions
    Patrick> of the libs around.

I doubt that it's the libs, either.

--Cliff
ctm@ardi.com


Follow-Ups: References: