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E/D and E/L serial numbers and keys sent
Hi Folks,
If you licensed Executor/DOS and sent in your registration card and
provided a valid, legible, e-mail address, then you should have been
sent a form letter with your new serial number and authorization key.
If you have licensed Executor/Linux and provided us with an e-mail
address, you also should have a number and key.
If you think you should have received a license key, but didn't, there
are several possible explanations:
You forgot to send in your registration card.
You sent it in, but didn't provide an e-mail address.
We couldn't read your writing.
You changed e-mail addresses without notifying us.
Miscellaneous glitches by postal service or ARDI
In all cases, the way to rectify the situation is to send e-mail to
"questions@ardi.com" and explain who you are, when you ordered it and
what you think happened to the registration form. We will investigate
and potentially ask you for further identification, like having you
send in your original floppies, and once we're satisfied, we'll issue
you a new number and key.
We really want everyone to use the physical registration form because
sometimes Executor is purchased by a third party (a dealer, a
purchasing department, a gift giver, a spouse whose credit cards
*weren't* taken away ...) and the use of the card assures that the
true owner is the one that gets the updates.
A long time ago we experimented with registering you when you
phoned/FAXed in an order, but such a system just didn't work well as
we got larger and did more of our sales through dealers and we had
more institutional people buying Executor through purchasing agents
(historians: yes, I'm talking aboout our heyday months selling
Executor/NEXTSTEP right before NeXT stopped making machinery).
NEXTSTEP users: as soon as Mat finishes getting ftp.ardi.com up and
running (hopefully later today, although the project has taken longer
than we expected), he'll work on a new NEXTSTEP front end that will
allow a new NEXTSTEP version. It won't have the sped up graphics that
we need assistance from NeXT for, because so far, we haven't received
a single official response from anyone at NeXT whom we've asked for
help, and we're ostensibly registered developers. Yahoo.
--Cliff
ctm@ardi.com